The document discusses the Banking, Financial Services, and Insurance (BFSI) sector in India. It analyzes the sector and discusses two major players, Axis Bank and State Bank of India (SBI). Axis Bank is the third largest private sector bank in India and offers a wide range of financial products and services. It has outsourced several functions like ATM management and maintenance to companies like Hitachi, Prizm Payments, and IBM to reduce costs. Similarly, SBI, being a large public sector bank, has outsourced operations like IT, back-office processing, and customer support to manage its vast network effectively. Outsourcing non-core functions allows banks to focus on their core banking activities and