The document is a resume for Ariel Portocarrero Porras. It outlines his work experience including current and previous roles at Hewlett Packard, Remec, and ADT Security Services. It also lists his education including a Bachelor's degree in Computer Science from Universidad Hispanoamericana in Heredia. Finally, it provides details of his professional skills and certifications in areas such as databases, operating systems, virtualization, networking, storage technologies, and software.

1. Ariel Portocarrero Porras
MercedesNorte,Heredia7012-9164
aporto20@gmail.com
Objectives
Work ina technology company thatisleaderonitsfield,onwhichIcan expandmyknowledgeandhelp
throughmy skills tocontinue makingandimproving the successof that company.
Experience
Date of employment:16/03/2007 – To day
HewlettPackard
SupportingEngineer(Until 1/08/2014)
 Provide L2 supportto Data ProtectorSoftware.
 Provide L2 supportto ConnectedBackup Software.
 TroubleshootOSissues
 TroubleshootNetworkissues
 TroubleshootDataBase issues
 TroubleshootStorage issues
 Keepanexcellentcustomersatisfactionindex (CSI)
 Have meetingsandremote sessionwithcustomer
 Solve variousanddifferent issuesinafashiontime
Midrange and ConsultingPlatformEngineer (1/08/2014 – to day)
 Provide consultingonprojectswhere Linux/UNIXplatformisused.
 Provide supportasplatformengineeronLinux/UNIXprojects.
 Define andcreate the final designsolutionforthe customersonLinux/UNIXprojects.
 Slightinitial troubleshootingprocesswhenissuescomesup.
 Have continuousmeetingsandremote sessionwithcustomers
ProfessionalSkills
 Strongknowledge of the followingDataBases:
o MicrosoftSQL 2012
o Oracle 11g
o Exchange
 Strongknowledge andmanagement of the followingOperatingSystems:
o WindowsServer2003, 2008, 2012
o WindowsXP,Vista,7,8
o Linux:
 RedHat
 CentOS
 Suse Enterprise Server
o UNIX:
 HP-UX
 AIX
 Solaris

2.  Strongknowledge of Virtualization:
o ESX, ESXi
o VMware
o Hyper-V
 Strongknowledge of the followingNetwork technologies:
o Vlan
o Lan
o Routing
o SAN (Storage AreaNetwork)
o NAS(NetworkAreaStorage)
o SAS(Serial AttachedSCSI)
o Switching
 Strongknowledge of the followingStorage technologies:
o Physical library
o Virtual Library
o RAID
o Standalone systems
Experience
Date of employment:25/09/2003 – 20/11/2006
Remec
Manager of the TroubleshootingArea
 Manage a headcountof 25 of techniciansandassemblers
 Solve electrical andmechanical issuesof filtersandamplifierfor cell phone technology
 Provide weeklyandmonthlyreportsandstatisticsof the workdone
 Planningstrategiestocarry outthe troubleshootingprocess
 Coordinate withengineeringdifferentkindof tests
 Have everydaymeetingswiththe boardtoplanand coordinate jobs
 Make troubleshootingguides
 Analysisof electricaldiagrams
ProfessionalSkills
 Use of voltmeters,oscilloscopes,spectrumanalyzer,microscope,RFgenerator,noise blockers,ESD
Welder.
 Knowledgeandimplementationof digital electronic,analogelectronic,frequencybehavior.
 Knowledgeandimplementationof electroniccomponents: diodes,resistors,capacitors,transistors,
coil,etc.
 MicrosoftOffice documentshandleWord,Excel,andPower Pointhandle.
Experience
Date of employment:01/04/2001 – 15/06/2003
ADT SecurityServices

3. MonitoringAgent
 Customerservice.
 Answeringphone callsfromcustomers.
 Solve alarmissues.
 SwitchON and OFF residential andcommercial alarms.
ProfessionalSkills
 MicrosoftOffice documentshandleWord, Excel,andPowerPointhandle.
 Customersatisfactionoriented.
 Alarmsoftware management.
Professional Education
Datesof attendance: 10/1/2010 to 12/20/2015
UniversidadHispanoamericana,Heredia
Bachelordegree inComputerScience,Licenciaturagrade
Academic Education
Datesof Attendance: 2/2/1994 to 12/20/1999
LiceoSamuel SáenzFlores Heredia
BachelorinEducaciónDiversificada
Other Education and Skills
LPIC-1 Certified
CLA Suse Certified
ComptiaLinux+Certified
Data ProtectorProfessionalCertifiedinWindows
Data ProtectorProfessionalCertifiedinUNIX
TSIA Certification,SupportProfessional ICertified
EnglishProfessional,Berlitz
Customer-FocusedTechnical Support,ImpactLearningSystemInternational