I have been leading technological transformations project management skills at national level in areas such as innovation, security, virtualization, business intelligence, strategic planning, infrastructure, outsourcing services, web development and mobile. I hope useful for IT strategy for which annex the executive summary of my resume.

1. JAIR FABIAN CASTRO GARZON
Cel. 3024412837 / 317 464 9888
jair.fabian@gmail.com, ingfabiancastro@hotmail.com
http://www.linkedin.com/pub/jair-fabian-castro-garzon/3b/999/865
PROFESSIONAL PROFILE
Professional project management technology with experience in IT management at national
level, PMI and ITIL, budget management, work schedules, scope, quality, risk management,
contract management, design and implementation of innovative solutions standards
technology. Consultant in strategic planning, security services, implementation of business
intelligence, data center solutions. Integration of technology products, virtualization services,
personnel management, monitoring of service levels. Innovation leadership, communication,
teamwork and proactive.
JOB EXPERIENCE
UNIANDINOS (Alumni Association of the Andes University)
Head of Technology July 2015- May 2016
Responsible for project management technology, creating the area of technology, budget
management, management of schedules, definition of strategic planning, contract
management, leadership workgroup, measuring indicators, implementation of innovation
projects, documentation and support offices nationwide.
 Led the ownership of the new ERP software LINIX for the company, with a total of
110 users over a period of 11 months, which facilitated the accounting processes
and portfolio of nearly 12,000 members
 Developed and led the electronic voting process Uniandinos 2016 , for a volume of
9400 people , the processing time was one month , with a favorable impact on
increasing voter , and the effectiveness of the process
 Manage the creation of videoconferencing and streaming for members of
Uniandinos , which allowed expanding worldwide transmission capacity events
 I created and led the virtualization process Uniandinos services , facilitating access
to services of the association for a population of about 12,000 members , generating
savings in documents and processes more than 18 million pesos

2. FULLCARGA S.A
IT Professional December 2013 - July 2015
Responsible for managing the Transactional Platform for Core Business , computer security
in headquarters in Colombia, interactions along with the other sites in Latin America, US and
European. Project management technology new products and management of physical and
logical infrastructure of the company, technology vendor management.
 Participated in the certification process Data Security Standard for Payment Card
Industry (Payment Card Industry Data Security Standard) or PCI DSS, which impact
at the national level to nearly 60,000 businesses linked to the Core business.
 Participate in the creation of new transactional channels, allowing users nationwide
access services via mobile and web platform, optimizing resources and time.
 Led improving reporting processes with service providers, which impact on reducing
claims reconciliations with the partners of the company.
 Led the opening test management of new products at the national level, allowing
increasing the volume of expansion of the company.
INTERLAN S.A. Inhouse Credivalores Crediservicios SAS.
Head of communications and security June 2012 - July 2013
Responsible for managing technology projects nationwide, Datacenter management,
operating and providing services proactive and reactive monitoring of communication
channels, computer security, IP Telephony. Pricing and infrastructure. Managing support
staff Level 1 and 2.
 I led the migration of infrastructure Core technology services headquarters, benefiting
more than 500 employees at the headquarters and allowing communications with the
MPLS platform to present higher quality of service
 manage the technology infrastructure for the opening of 11 points at the national
level, which allowed the opening of new businesses and alliances for the company.
 Lead enlargement processes of data channels and services company , providing
greater service capacity and flow of information to the different nodes of the company
 Participate in the implementation of new communication systems nationwide ,
providing about 2,500 employees communication facilities between different
regional and business centers of the company

3. CONTROLES EMPRESARIALES, Strategic Partner Telefónica Telecom
Professional in Support Datacenter November 2010 – February 2012
Responsible for the provision of operation, proactive and reactive monitoring of servers,
applications and security, configuration management, warehouse management and data
center management and reporting physical security.
 Led the implementation process and management of the Zimbra Collaboration Suite Open
Source Edition collaborative tool
 Participated in the migration process platform security
 Manage management policies computer security services
NETWORKS TEST AMERICA, Strategic partner Telefonica Telecom
Analyst Corporate Segment February 2010 – November 2010
Head of Analysis and Support channels of data, voice and services to companies and
wholesalers nationwide Telefónica, following communication channels via mail, call center
and escalations.
 Led the implementation of optimization process management requests and
requirements of corporate customers via mail
ICOTEC COLOMBIA S.A. Services Telefónica Telecom
Analyst baseline September de 2009- January 2010
Responsible for the analysis and multi baseline support, broadband and satellite television
Telefonica Telecom nationwide support contractors companies.
 Led the installation and management tools for online diagnosis incident to
residential customers.
 Participate in management processes priority incidents Premium customers.
OUTSOURCING BPO & CONTAC CENTER, services Telefonica Telecom
Tower broadband test May de 2008 – September 2009
Responsible for managing the support area Callcenter Level two for Telefonica Telecom,
supporting support processes Switched Internet service, Broadband and Satellite Television,
also supporting support processes contractors .

4.  Led the process of improving escalations and support contractor companies
LANGUAGES
English intermediate level y French basic level.
APPLIED STUDIES
Postgraduate PMI Project Management, July 2016
Course PMP, Intelligent Training, September 2015
ITIL 2011 Fundamentals, APMG Internacional, May 2015
Systems engineer Universidad Distrital Francisco José De Caldas, 2003 – 2014
Course Introduction Business Intelligence with SAP, La Salle Campus Barcelona
(Universitat Ramon Llull). Mayo-2014
Lead like an Entrepreneur, Babson Global INC, Mayo- 2014
Evaluation of Strategic Decisions, By Patricio Del Sol, Ph.D. Stanford, Professor at the
Pontifical Catholic University of Chile, May 2014
Controls and security, National Learning Service (SENA), 2014
Process Management Information Technology - National Service (SENA). 2012
Networking and Security - National Learning Service (SENA). 2012
Certification Oracle Enterprise Linux: Fundamentals Linux, Oracle University (2011)
R&M Freenet Certified Designer,) Reichle & De-Massari AG, Octubre 2011
Linux Fundamentals, Oracle University, Bogotá, Junio 2011
PERSONAL REFERENCES WITH REQUEST