SlideShare a Scribd company logo
A Case Study in 
Ecommerce Consulting 
for an established photobook 
brand's entry into overseas markets
Understanding the client's requisites; we devised a strategy to assess factors one by one; the ones 
that determine the success of this business prototype. We gave a brief report with our concluding 
statements about the findings. The key aspects of the report are highlighted in the pages that 
follow. 
Tools & Tactics 
We used numerous methods- both traditional and nontraditional, like going through 
online thesis documents for Indian perfume market & consumer behavior, personal 
interviews, yearly trend results of popular portals, mystery shopping etc. 
Research Data: 
- ComScore 
- Econsultancy 
- Forrester 
- Internet Retailers 
Search Engine Statistics Portals (SEOMOZ, SemRush etc.) 
- For keywords ranking, website visitors, paid marketing ads etc. 
Competition Portals Statistics: (Simply measured, Markosweb etc.) 
- Competition Analysis 
- Number of Visitors , Avg. Time Spent, Geographies 
- Demographic Statistics 
- Gender Ratio of Buyers 
- Technology Platforms 
Market Trends: (Google, EBay, Amazon etc.) 
- Market Segmentation 
- Consumer Trends & Buying Behavior 
- Demographic Statistics 
- Product Research 
Nontraditional Methods: 
- Mystery Shopping 
- Contacting logistic suppliers and checking their reliability with existing customers 
02 
Our Solution 
Company Background 
Photo Orange is a premium Digital Printing company that started in 2010 as a division of Shree 
Printwell Offset Pvt. Ltd, an established brand with over two decades of printing experience. Their 
key offerings are Photobooks, Brochures, Catalogues, Visual Ads, Posters, Calendars, Diaries, etc. 
PhotoOrange has earned the loyalty of hundreds of photographers who are professionally 
associated with the brand. The company is now concentrating on its core business proposition; 
Wedding Photobooks. 
PhotoOrange now aims to explore its scope in developed markets overseas. 
The Challenge 
PhotoOrange as a business has succeeded so far on a B2B Model in India. The client base it 
thrives on are professional photographers. 
To reach its true potential it would have to shift focus to the B2C market- the brides looking for a 
beautiful photobook. They could find a mature and ready customer pool in the developed 
countries where all brides are photobook savvy, and customized photobooks is a million dollar 
business. 
But, venturing into an established market (USA & UK) has various risks. Therefore, PhotoOrange 
sought to comprehend the market scenario and compare its own offering with key players. 
It is better to test unknown water before you dive in. We were asked to gather information on: 
• Revenue models of successful photobook businesses 
• Service catalogs of printing giants in the UK & USA 
• Target audience demographics 
• The e-consumer's behavior 
• Technical capabilities of online photobook software 
• Marketing tactics of competitors 
• Major competitor Search Marketing Analysis 
01
I. We gave the client an overview of 
Photobooks are a great way to recall your most memorable moments and commemorate it. It 
brings tears to some while others have a laugh riot. 
Key indicators that emerged from our findings expelled all prejudices that 
our client had about exploring a mature market dominated by established 
players. Our client got a clear picture as to where to focus. 
03 
the online photobook industry in 
the USA 
II. Since the client has dealt with only 
local photographers, international 
e-Consumer's Behavior had to be 
studied before setting sail 
RIGHT 
PRODUCT MIX 
SIMPLE 
INTERFACE 
END USER 
GIFTING 
SEASON 
SOCIAL MEDIA 
CONNECT 
DEVELOP 
COMMUNITY 
What made our research different from a common data compilation? 
04 
The e-Consumer's purchasing behavior varies 
from country to country depending on 
various factors. Our client; PhotoOrange 
showed interest in learning about different 
markets across the globe, understanding its 
core competence and acceptance. To 
interpret the fundamentals of this booming 
Industry, we analyzed the influence of 
various elements on the end users and their 
purchasing habits. 
Our insights came from various efforts. We carried out: 
• Consumer profiling 
• Conversion Rate Research 
• Study of Recurring Shopping Patterns 
• Analysis of Psychographics 
• Monitoring of SEO Values 
• Research on Company Policies 
TARGET 
AUDIENCE 
Our in-depth research on all these elements exposed ground realities and 
helped our client change his marketing tactics so that they could cause 
maximum impact. 
III. A quick glimpse at the media 
planning and spend of competitors 
provided very helpful tips 
The consumer touch points in overseas markets are different from those in India. 
• In–depth analysis of Google AdWords employed by Photobook businesses 
• Technical Capabilities of each competitor 
• Market Share of each competitor 
• Marketing Strategies employed by each competitor 
• Media Planning by competitors 
We highlighted the most effective media for marketing Photobooks in the 
U.S.A. that has generated the highest ROI for different competitors.
IV. Top ten player countdown formed a 
crucial part of our report 
Learning your competitor's tricks and techniques can highlight many aspects of the business that 
may have gone unnoticed. In our research, we analyzed the top 10 players and their primary 
customers. 
· Shutterfly.com 
· Lulu.com 
· Blurb.com 
· Cardstore.com 
· Mixbook.com 
· Tinyprints.com 
Our analysis on competitors' core strengths drew a picture of their efficacy 
and set up a benchmark for PhotoOrange to follow. Our comprehensive 
study about their market share and dominance enabled PhotoOrange to 
plan accordingly. 
V. SEO Tactic Analysis of Competitor 
Websites helped pave the way to a 
digital marketing strategy 
We researched the following criteria about the search marketing activity carried out by the major 
competitor in 20 countries: 
05 
· Weddingpaperdivas.com 
· Mypublisher.com 
· Punchbowl.com 
· Beeyondpaper.com 
· Americangreetings.com 
Many of the major competitors rise above each other in some or the other aspect of the business. 
Their offerings are unique. Our research shows that their reach is vast and has well established 
business layout to enhance customer experience and improve conversion rate. 
• Common Keywords 
• AdWords Keywords 
• AdWords Traffic 
• AdWords Cost 
• Organic keywords 
Initially, PhotoOrange was very certain to follow an identical SEM strategy 
exercised by them in India. But, the report compelled them to retreat and 
propose new strategies to get through to their target audience. 
VI. And finally, we also did not forget to 
06 
look up the main thing that 
mattered: Technical Aspects of the 
Photobook Software 
The credit for the success of online Photobooks goes to the idea of making them online by adding 
photos, selecting themes, then template, customizing it a little and at last ordering it at the click 
of a mouse! 
While performing Software reviews, we took many elements into 
consideration before suggesting it to our client. Our conscious effort to 
minimize the software selection procedure and filtering them to serve the 
purpose of the client helped PhotoOrange to drill down on one particular 
software that excels in terms of performance but remains cost effective. 
“The report helped me to get an overall view of the market. However we are still looking for 
product differentiation or strategy differentiation that would help us in the new geographies. A key 
insight I obtained from the research was how web marketing can work wonders for your business.” 
Dwipal Patel 
Marketing Director, Offset & Digital, 
PhotoOrange 
What does the client have to say about the research?
1, Ground Floor, Shitiratna, Nr. Radisson Blu Hotel, 
Panchvati Cross Road, Ahmedabad, India. 
E-mail: info@ecumenconsultancy.com 
Phone: +91 98240 88036 
www.ecumenconsultancy.com 
Talk to Ecumen today!

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Photo orange case study page view

  • 1. A Case Study in Ecommerce Consulting for an established photobook brand's entry into overseas markets
  • 2. Understanding the client's requisites; we devised a strategy to assess factors one by one; the ones that determine the success of this business prototype. We gave a brief report with our concluding statements about the findings. The key aspects of the report are highlighted in the pages that follow. Tools & Tactics We used numerous methods- both traditional and nontraditional, like going through online thesis documents for Indian perfume market & consumer behavior, personal interviews, yearly trend results of popular portals, mystery shopping etc. Research Data: - ComScore - Econsultancy - Forrester - Internet Retailers Search Engine Statistics Portals (SEOMOZ, SemRush etc.) - For keywords ranking, website visitors, paid marketing ads etc. Competition Portals Statistics: (Simply measured, Markosweb etc.) - Competition Analysis - Number of Visitors , Avg. Time Spent, Geographies - Demographic Statistics - Gender Ratio of Buyers - Technology Platforms Market Trends: (Google, EBay, Amazon etc.) - Market Segmentation - Consumer Trends & Buying Behavior - Demographic Statistics - Product Research Nontraditional Methods: - Mystery Shopping - Contacting logistic suppliers and checking their reliability with existing customers 02 Our Solution Company Background Photo Orange is a premium Digital Printing company that started in 2010 as a division of Shree Printwell Offset Pvt. Ltd, an established brand with over two decades of printing experience. Their key offerings are Photobooks, Brochures, Catalogues, Visual Ads, Posters, Calendars, Diaries, etc. PhotoOrange has earned the loyalty of hundreds of photographers who are professionally associated with the brand. The company is now concentrating on its core business proposition; Wedding Photobooks. PhotoOrange now aims to explore its scope in developed markets overseas. The Challenge PhotoOrange as a business has succeeded so far on a B2B Model in India. The client base it thrives on are professional photographers. To reach its true potential it would have to shift focus to the B2C market- the brides looking for a beautiful photobook. They could find a mature and ready customer pool in the developed countries where all brides are photobook savvy, and customized photobooks is a million dollar business. But, venturing into an established market (USA & UK) has various risks. Therefore, PhotoOrange sought to comprehend the market scenario and compare its own offering with key players. It is better to test unknown water before you dive in. We were asked to gather information on: • Revenue models of successful photobook businesses • Service catalogs of printing giants in the UK & USA • Target audience demographics • The e-consumer's behavior • Technical capabilities of online photobook software • Marketing tactics of competitors • Major competitor Search Marketing Analysis 01
  • 3. I. We gave the client an overview of Photobooks are a great way to recall your most memorable moments and commemorate it. It brings tears to some while others have a laugh riot. Key indicators that emerged from our findings expelled all prejudices that our client had about exploring a mature market dominated by established players. Our client got a clear picture as to where to focus. 03 the online photobook industry in the USA II. Since the client has dealt with only local photographers, international e-Consumer's Behavior had to be studied before setting sail RIGHT PRODUCT MIX SIMPLE INTERFACE END USER GIFTING SEASON SOCIAL MEDIA CONNECT DEVELOP COMMUNITY What made our research different from a common data compilation? 04 The e-Consumer's purchasing behavior varies from country to country depending on various factors. Our client; PhotoOrange showed interest in learning about different markets across the globe, understanding its core competence and acceptance. To interpret the fundamentals of this booming Industry, we analyzed the influence of various elements on the end users and their purchasing habits. Our insights came from various efforts. We carried out: • Consumer profiling • Conversion Rate Research • Study of Recurring Shopping Patterns • Analysis of Psychographics • Monitoring of SEO Values • Research on Company Policies TARGET AUDIENCE Our in-depth research on all these elements exposed ground realities and helped our client change his marketing tactics so that they could cause maximum impact. III. A quick glimpse at the media planning and spend of competitors provided very helpful tips The consumer touch points in overseas markets are different from those in India. • In–depth analysis of Google AdWords employed by Photobook businesses • Technical Capabilities of each competitor • Market Share of each competitor • Marketing Strategies employed by each competitor • Media Planning by competitors We highlighted the most effective media for marketing Photobooks in the U.S.A. that has generated the highest ROI for different competitors.
  • 4. IV. Top ten player countdown formed a crucial part of our report Learning your competitor's tricks and techniques can highlight many aspects of the business that may have gone unnoticed. In our research, we analyzed the top 10 players and their primary customers. · Shutterfly.com · Lulu.com · Blurb.com · Cardstore.com · Mixbook.com · Tinyprints.com Our analysis on competitors' core strengths drew a picture of their efficacy and set up a benchmark for PhotoOrange to follow. Our comprehensive study about their market share and dominance enabled PhotoOrange to plan accordingly. V. SEO Tactic Analysis of Competitor Websites helped pave the way to a digital marketing strategy We researched the following criteria about the search marketing activity carried out by the major competitor in 20 countries: 05 · Weddingpaperdivas.com · Mypublisher.com · Punchbowl.com · Beeyondpaper.com · Americangreetings.com Many of the major competitors rise above each other in some or the other aspect of the business. Their offerings are unique. Our research shows that their reach is vast and has well established business layout to enhance customer experience and improve conversion rate. • Common Keywords • AdWords Keywords • AdWords Traffic • AdWords Cost • Organic keywords Initially, PhotoOrange was very certain to follow an identical SEM strategy exercised by them in India. But, the report compelled them to retreat and propose new strategies to get through to their target audience. VI. And finally, we also did not forget to 06 look up the main thing that mattered: Technical Aspects of the Photobook Software The credit for the success of online Photobooks goes to the idea of making them online by adding photos, selecting themes, then template, customizing it a little and at last ordering it at the click of a mouse! While performing Software reviews, we took many elements into consideration before suggesting it to our client. Our conscious effort to minimize the software selection procedure and filtering them to serve the purpose of the client helped PhotoOrange to drill down on one particular software that excels in terms of performance but remains cost effective. “The report helped me to get an overall view of the market. However we are still looking for product differentiation or strategy differentiation that would help us in the new geographies. A key insight I obtained from the research was how web marketing can work wonders for your business.” Dwipal Patel Marketing Director, Offset & Digital, PhotoOrange What does the client have to say about the research?
  • 5. 1, Ground Floor, Shitiratna, Nr. Radisson Blu Hotel, Panchvati Cross Road, Ahmedabad, India. E-mail: info@ecumenconsultancy.com Phone: +91 98240 88036 www.ecumenconsultancy.com Talk to Ecumen today!