This resume is for Petchiammal.A, who has over 10 years of experience in customer service, sales, and business administration. She has a Bachelor's degree in Zoology with a specialization in biotechnology. Her objective is to work in a competitive environment and contribute value to the company. She has held positions as a senior help desk coordinator, service coordinator, help desk coordinator, sales executive, and marketing executive. Her experiences include customer support, order processing, database management, and business development.

1. RESUME
PETCHIAMMAL.A Old No: 7/28, New No:38/22404,
Palanimuthu St.,
Nagamalai Pudhukottai,
Madurai- 625 019.
Mobile No: +91-9840750687
E-Mail:petchiammal.a1988@gmail.com
CAREER OBJECTIVE
To work in a competitive and challenging environment, to contribute the best of my ability,
learn constantly at the workplace and use the knowledge I obtained in adding at least as much value to the
company as I derive from it, without compromising on quality or personal ethics.
EDUCATIONAL QUALIFICATION
Board of Study
Name of the
Institution
Course
Details
Year of Passing
Percentage
Secured
Kamaraj University
Lady Doak Collage
B.Sc. Zoology
(Spl.in
Biotech)
2008
53%
State Board
Sirumalar Girls
Hr.Sec.School
HSC
2005
77%
State Board
Sirumalar Girls
Hr.Sec.School
SSLC
2003
87%
PROFESSIONAL QUALIFICATION
 Diploma in Bio-Technology during 2005 – 2008 in Lady Doak College, Madurai.
 Basic Techniques in Biology.
 Entrepreneurship Development.
 Bose Clinical Laboratory & X- rays.
 Diploma in Aviation and Hospitality Management during December 2009 in Airhostess
Academy Pvt Ltd, Chennai.
 Red -Cross Training, Knowledge of Fidelio and Galileo.
 Group presentation, debates, Red -Cross Training and Industrial Training.

2. PROJECT EXPERIENCES
 Underwent final year BSc., Project dissertation entitled “ Immunostimulant Database Creation”
in Bio- Informatics Laboratory, Department of Zoology, in Lady Doak College affiliated to Madurai
Kamaraj University, SQL, Oracle , Java, Html, Asp.Net
 Collection of Immunostimulant.
 Creation of Web Page.
TECHNICAL QUALIFICATION
 DCA-Diploma in computer application.
CURRICULAR ACTIVITIES
 English Evolution course at Pre – Intermediate Level in British Council, Chennai.
 Prathamic in Hindi from Dakshina Bharat Hindi Prachar Sabha, Madurai.
PERSONAL ASSETS
 Hard Working.
 Confident.
 Thirst To Improve Knowledge.
 Flexible With People and Working Environment.
WORKING EXPERIENCE
 Worked as Senior Help desk coordinator at Care IT solutions Pvt Ltd -Chennai from10th July
2013 to 2nd July 2014.
 Roles and Responsibilities:
 Handling first and second level escalation matrix.
 Handling customer service calls for printer, Xerox, UPS and installation.
 Enclosed update in Wipro One Force Portal (Call assigning, raising spare, Modification for
Chargeable calls, LRO Modification and closing).
 SMART Updating for Spares stock report collection.
 Maintaining Excel database for DOA and Compatible spare, Samsung, RICHO, UPS and chargeable
calls.
 Tracking defective spares with engineer and customer.
 Preparing quote request for all printer consumables and service charges.
 Accept queries from government customer, logging the call in WEP service center for Warranty
printers.
 Co-ordinate with engineer, Vendor and Store for arranging spare.
 Report Filing and Sending CCFR’s for Payment clearances.

3.  Worked as Service coordinator at Cadd Centre India Pvt Ltd -Chennai from June 2012 to
February 2013.
Roles and Responsibilities:
 Operating territory - Tamilnadu, Pondicherry & Kerala
 Handling Customer service calls for Tamil Nadu & Kerala Region
 Handling advanced customer queries for better turnaround time and customer satisfaction
 Interacting with the clients on a regular basis and providing solutions to all their queries aiming repeat
business
 Getting Orders of Canon & Oce Consumable, Toner and the same delivering to customers.
 Maintaining reports of Canon & Oce Sales on Weekly, Monthly & Quarterly basis.
 Preparing AMC Contract, CPRM, SOC, Quoting for Spare & Consumables, Profoma Invoices etc., (for
Corporate, Government Sector & Jobber)
 Maintaining MIS reports for TNKL – Sale, CPRM, AMC Invoices, Spare report, Collection report,
Customer MIF report and all other reports based on the requirement of Manager, ED, CMD.
 CRM – Customer Relationship Management Website updating day to day Engineer visit, Problem
solving, Spares, & all related Customer enquiries for Customer 100% Satisfaction.
 Worked as Help desk coordinator at Nebula Computers Pvt Ltd from June 2011 to May 2012.
Roles and Responsibilities:
 First Point of Contact with customers, including first-line service desk support and triage.
 Implementation, monitoring and managing WCCC.
 Accept requests for assistance or problem reports from users.
 Enter information into the problem tracking system.
 Complete information on problem reports that were solved personally and close report in
problem tracking system.
 Direct the request or problem to the most appropriate support area (e.g., specialist, support
organization).
 Liaison with user to ensure that requests or problem reports have been satisfactorily handled.
 Maintain hardware inventory and coordinate repairs.
 Get Quote from Wipro for Various Hardware’s and Forward to Customers. Motherboard, Hard
disk, Processor, Etc...
 Worked as Sales Executive at Dhandapani Finance Ltd. From December 2010 to May 2011. (Product
of Bharati AXA Life Insurance).
 Pitching the product details to the customers,
 Fixing appointment with the customer
 Explain the complete details of the product to the customer through telephonically.
 Worked as Marketing Executive at Amaze Brain Food and Saint Fruit From December 2009 to
August 2010.

4.  PERSONAL DETAILS
 Father’s Name : Mr.C.Ammasi.
 Date of Birth : 20.05.1988 (26 Yrs)
 Gender : Female
 Marital Status : Single
 Nationality : Indian.
 Languages Known : Tamil, English, Basic Hindi.
 Present Address : Sri Women’s Hostel,
No:25/48,Periyar salai,
Teynampet,Chennai-600 018.
DECLARATION
I hereby declare that all the details furnished above are true to the best of my Knowledge.
Date: Signature
Station: Chennai-600018 (Petchiammal.A)