1. Abhijot Singh
#B-93,New Amritsar.
Amritsar-143001
(M):9646373646/7307602550
E-mail: abhi2550@gmail.com
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Career Objective:
“To carve the niche for myself with a growing organization and
dedicated people, thereby accomplishing the organizations as well as
individuals goals through competent, dynamic and authentic work
efficiently &effectively”.
Career Vision
“Expose myself to the ways of customer service which can add value to my career and any
business organization.
Key Skills:
 Client Management.
 Performance management.
 Operations Management.
 Team Management.
 Employee engagement.
 Vendor management.
 Business analysis.
 Service delivery.
 Business Development
 Process Improvement.

2. Work experience:
1) Working as Operations Manager In Datawind Innovations ltd since
3/2/2015.
Responsibilities:
 Cost utilizations
 Driving sales Unit which includes the 80 seater outbound center
 Handling Logistics team.
 Driving The tech support team which includes the 50 seater inbound center.
 Driving quality and training teams
2. Worked as Branch manager in KIM FUTURE VISION SERVICES
LTD vision Ltd from 15/9/2013 to 28/1/2015
Responsibilities:
* Handling all branch operations.
* Meeting customers Face to Face for detailed description of Products.
* Maintaining all reports and co-ordinate with head office.
* Visiting different branches for audits.
*maintain the cash process in correct an required portal.
*Accepting and completing the Branch targets on quarterly basis
3. Worked as SR.Team leader In KOCHAR INFOTECH Pvt. Ltd/TECH
MAHINDRA. Handling Airtel GPRS/121 from 27-12-2010 to 7-9-2013.
Responsibilities:
 Responsible for improving the team and facilitating the communication
among the members of team.

3.  Perform the tasks of monitoring, organizing, and coaching team on a daily
basis
 Handle responsibilities of communicating the company's purpose, core
values, vision to the front employees
 Identify new ways to increase the opportunities of sales and service
 Handle escalated calls, complaints, questions, and queries, as required
 Facilitate cross-functional communication within employees to improve
working environment
 Draft general reports on performance and targets of team members as well
as ensure that they exceed the targets
 Perform the tasks of conducting training sessions of new joiners
 Handle other essential tasks under the instructions of the team leader
4. Worked with Dell computers as Technical support executive from
28-03-2010 to 24-12-2010 dealing with USA.
Responsibilities:
 Provided technical customer service support to entire DELL customer base in
USA.
 Provided diagnostics support for incoming problems to call center.
 Provided troubleshooting hardware / software problems on remote
 To achive daily sales targets.
 Maintain good relationship with customers and getting more business
5. Worked with IBM DAKSH from 20-08-2008 to 23-02-2009 as CPO(citi phone
Officer) in Citi Bank process dealing in core banking.
Worked with the same organization from 01-09-2009 to 27-03-2010
in Makemytrip.com dealing in international travels..

4. Academic Qualification:
 MBA-Operations (2011).
 Bachelor of Computer Application (BCA) from Guru Nanak Dev
University Amritsar 2008.
 Senior Secondary from Punjab School of Education Board in 2003-04.
 Matriculation from Central Board of Secondary
Education in 2001-02.
Personal Information:
 Name: Abhijot singh
 Father’s name: S. Harwinder singh
 Date of Birth: Aug19, 1986
 Sex: Male
 Nationality: Indian
 Marital Status: Unmarried
Languages known: Hindi, English, Punjabi
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and
belief.
Abhijot singh