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This chapter discusses strategic planning for end-user information systems (EUIS) and innovation. It emphasizes that effective use of EUIS must be carefully planned and managed. Two models that describe how technological innovations are adopted by organizations are presented. The chapter also discusses how technology can be used to restructure business processes and gain competitive advantage. Finally, it provides guidelines for developing an EUIS strategic plan and explains why strategic planning is important for achieving widespread benefits from new technologies.
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