NueBridge presents a Performance Improvement Equation that identifies key factors for improved business performance. The formula is Prioritized Action x People + Environment = Results. It indicates that establishing operating metrics through analytics, research, and analysis ("Prioritized Action"), developing teams and optimizing the work environment ("People + Environment"), and properly executing plans will yield improved financial and customer satisfaction results. The document provides further explanation of each term in the equation.

1. NueBridge
PIE
Performance Improvement Equation
Vafa Akhavan
NueBridge LLC
vafa@nuebridge.com
(909) 297-1990

2. NueBridge
The formula
Information
Analytics
Prioritized
Action X People + Environment
= Results
Execution

3. NueBridge
Prioritized Action
Prioritized
Action X People + Environment
= Results
Execution
• Through market and competitive analytics, rigorous research
(regressions, diagnostics, etc.) and root cause analysis for
customer and employee satisfaction and loyalty, establish
standards of performance, define and prioritize the operating
metrics necessary to be impacted for improved performance
• Deploy the operating model and pay for it through increased
incremental revenues and customer retention

4. NueBridge
People
Prioritized
Action X People + Environment
= Results
Execution
• Develop teams through onboarding, training, learning, practicing
• Improve and monitor customer and employee satisfaction
• Recognize the $ value of the position of the representative
• Optimize how and where you source from
• Maximize the way you recruit and acquire talent

5. NueBridge
Environment
Prioritized
Action X People + Environment
= Results
Execution
• Process, technology, trust, communication, input,
opportunity for growth, dynamic, innovative,
quality
• Overall alignment of customer and employee
engagement with business objectives

6. NueBridge
Execution
Prioritized
Action X People + Environment
= Results
Execution
• Operating Plan: Alignment of Operating Plan,
Organization, Infrastructure, Resources
• Performance Management: Roles, Responsibilities,
Training, Measurement, Feedback, Compensation,
Recognition, Accountability

7. NueBridge
Results
Prioritized
Action X People + Environment
= Results
Execution
• Improved cash flow and shareholder value
• Increased customer acquisition and retention
• Increased sales and profits
• Improved employee morale, loyalty, commitment
• Increased customer satisfaction, loyalty
• Reduced employee and customer turnover