The document provides dos and don'ts for establishing a successful incentive program, especially for Gen Y and Gen X employees. It recommends that incentive programs should provide immediate and continuous feedback and rewards, encourage positive behaviors, and be simple, fun, and easy to earn. Snowfly Incentive Management software aims to address typical issues with incentive programs by automatically and continuously rewarding employees for desired behaviors through a choice of rewards outside regular payroll. The document suggests conducting a 90 day test of Snowfly to improve key performance indicators, reduce administrative workload, and cost less than developing an internal program.

1. Do’s and Don’ts for a
Successful Incentive Program
(especially for Gen Y & Gen X employees)

2. Employee Performance Management System
Quality
Monitoring
Employee
CRM
Selection
Application
Application
Snowfly’s
Incentive
Management Agent
Workforce Program Scorecard
Management
& Analytics
Dialer ACD

3. Snowfly
Dr. Brooks Mitchell Successful entrepreneur
CEO & Founder Aspen Tree Software
University of Wyoming Nationally recognized speaker
Professor of Management Aspect, Avaya, Noble, Pipkins
Author
Games, Work, and Human
Motivation: An Applied Behavioral
Approach to Employee
Achievement and Recognition.
Bet on Cowboys, Not Horses.
Director of HR at PepsiCo Kipling’s Error III.
Director of HR at Texas
Instruments

4. We all can do better
Dr. Aubrey Daniels
R+
Incentive $
“Want-to-do” curve
Performance Level
20% - 40%
Discretionary
Effort
R-
Base $
MINIMUM REQUIREMENTS
“Have-to-do” curve
Over Time…

5. Snowfly improves KPI’s 20%
for 2 hours of labor cost per month
Absenteeism
Schedule adherence/availability
Up-selling/conversion rate
Fewer/shorter meetings
Quality scores
Dollars collected
Attrition/turn over

6. How to turn data into action?
Lots of data available
KPI’s
Agent analytics
Balanced Scorecard
Employee Review annual/quarterly/monthly
Quality monitoring/coaching/mentoring

7. Typical Incentive Programs
Many not measured
1/3 produce positive results
Short lived
Prior behaviors return
No connection with agent score cards
High maintenance
Try to keep fresh
Manual input & update results
What prizes to buy

8. Do’s and Don’ts
Do provide immediate and continuous
feedback and rewards
Do look at an incentive program as
on-going
Do break-down the components of
activities
Do offer choice of rewards

9. Do’s and Don’ts
Do keep it positive, fair, fun and
exciting when earning awards
Do make rewards easy to earn and
redeem frequently
Don’t spread rewards too thin
Don’t distribute rewards in regular
payroll

10. Do’s and Don’ts
Do keep it simple by avoiding
conflicting goals and objectives
Do measure the ROI
Don’t overload yourself with program
administration
Do involve management

11. Do’s and Don’ts
Do ask for feedback & keep it fresh
Do brag about your incentive program
Do participate in outside surveys
Don’t spend more than necessary

12. Do’s and Don’ts
Don’t accept high turnover,
absenteeism and low schedule
adherence as simply the cost of doing
business

13. Snowfly: simple and proven ways
to change behaviors.
$ 50
$ 20 x 2
$ 10 x 4
$ 5 x8
$ 1 x 140

14. Why Snowfly gets better results
(especially with Generation Y & Generation X employees)
Rewards behaviors as they happen
Provides fun and excitement
Immediate and separate from regular
payroll
Gives choice of rewards

15. Let’s get started
• Three reasons to conduct a 90 day test:
Improvement of KPI’s
Eliminates a huge administrative workload
Snowfly fee is less than doing it on your own

16. Questions?
Bob Cowen
248-324-1161
rcowen@snowfly.com Thank you