The staff meeting covered an overview of the fall 2012 group exercise schedule, introductions of new staff, emergency procedures, instructor expectations around customer service and policies, the sub policy, opportunities for professional development, disciplinary procedures, equipment needs, and payroll processes. Instructors were asked to sign an acknowledgement form to confirm they understood the information presented.

1. GROUP EXERCISE
STAFF MEETING
Fall 2012
Department of Physical Education, Recreation, and Dance

2. Meeting Overview
• Welcome Back!
• Introductions
• FitRec Overview
• Fall 2012 schedule
• Emergency procedures
• Instructor Expectations
• Customer Service
• Policies & Procedures
• Disciplinary Action
• Equipment Needs
• Payroll
Department of Physical Education, Recreation, and Dance

3. Introductions
• Familiar faces
• Nicole Lawson – Group Exercise Graduate Assistant
• Dianna (Dee) Mastromauro – Fitness Graduate Assistant
• Familiar Faces, New Roles!
• Nora Forziati – Personal Training
•
• New Faces!
• Timothy Moore, Executive Director
• Mike Lagomarsine, Assistant Manager of Fitness
• Instructor Introductions
• Name, Class formats, and why you love teaching group exercise!
Department of Physical Education, Recreation, and Dance

4. Fall 2012 Class Schedule
Fall 2012
Classes Begin Tuesday, September 4, 2012
Holiday, Classes Suspended Monday, October 8, 2012
Substitute Monday Schedule
of Classes
Tuesday, October 9, 2012
Parents Weekend Friday, October 19 - Sunday, October 21,
2012
Thanksgiving Recess Wednesday, November 21 - Sunday,
November 25, 2012
Classes Resume Monday, November 26, 2012
Last Day of Classes Wednesday, December 12, 2012
Study Period Thursday, December 13 - Sunday,
December 16, 2012
Final Exams Begin Monday, December 17, 2012
Final Exams End Friday, December 21, 2012
Department of Physical Education, Recreation, and Dance

5. Emergency Procedures
• If an injury or illness occurs, please do the following:
• Do not leave or move the injured person
• Notify the BUEMS staff on duty of the exact location and nature
of the problem.
• Contact Information
• First Aid Room: 2nd floor in room 202
• Radio: channel 10
• Phone #: 617-358-3749
• Point of contact
• Pro Shop on Lower Level 1
• 1st floor Control Desk
• Remain with the individual providing care to the level of your
training until EMT staff is present. Once EMT staff is present
provide assistance as needed
Department of Physical Education, Recreation, and Dance

6. Emergency Procedures Cont’d
• If an EMT is not available for any reason
• Notify the Control Desk
• Radio: Channel 11
• Phone #: 617-358-3740
• Locate the nearest 1st aid kit and provide care to the level of your
training
• Locations:
• Control Desk
• Pro Shop
• Weight and Fitness Room Control Desks
• the Pool
• the PERD reception area
Department of Physical Education, Recreation, and Dance

7. Emergency Procedures Cont’d
• If the injury or illness is SERIOUS
• Contact BUPD immediately (617-353-2121)
• Serious illness/injury includes but is not limited to: chest pain, difficulty
breathing, loss of consciousness, seizure, severe bleeding and/or
broken bone
• If the injury or illness is NOT SERIOUS
• Contact Student Health Services (617-353-3575)
• For all injuries or Illness
• Fill out an Injury/Illness Report Form
• Notify the Office of Emergency Medical Services (617-358-3759)
Department of Physical Education, Recreation, and Dance

8. Instructor Expectations
FITREC
F – Friendly
I – Informative
T – Team Player
R – Responsive
E – Energetic
C – Customer Focused
Department of Physical Education, Recreation, and Dance
Customer Service!

9. Instructor Expectations
• As a part of the group exercise team here at fit rec, your
responsibility is to provide all members and participants
with the highest quality of customer service.
• You should always assist members to the best of your
ability within your qualifications as a group exercise
instructor.
• How to provide the best customer service / experience
• Arrive 5-10 minutes early to your classes
• Greet and interact with your participants prior to class
• “Group exercise classes are full of individuals!
• Ask for an encourage feedback / suggestions from your class
• Be available/approachable for participant questions after class
Department of Physical Education, Recreation, and Dance
Customer Service Cont’d

10. Instructor Expectations
• Cell phone use of any kind is prohibited
• Proper athletic attire is required
• All participants must be registered for the class they are
attending
• Exceptions: Group exercise, 5-class sampler, 10-class cycle card
holders
• Safety of participants is to be maintained at all times
• Proper use and storage of equipment in the MU closets
Department of Physical Education, Recreation, and Dance
Policies and Procedures

11. Instructor Expectations
• Instructors are responsible for finding their own subs
• If a sub is not found, it is the responsibility of the instructor to come
teach the class
• Sub requests must be sent out AT LEAST 72 hours prior to
the class
• If a sub request is sent less than 72 hours in advance, the instructor is
subject to disciplinary action
• Instructors are allowed NO MORE than 3 subs PER
SEMESTER.
• Each sub request will be recorded and discipline will occur as follows:
• 1st sub is a “free-pass”
• 2nd sub the instructor will receive a verbal warning
• 3rd sub the instructor will receive a written warning
• 4th sub the instructor will be terminated
Department of Physical Education, Recreation, and Dance
Sub Policies and Procedures

12. Instructor Expectations
• Finding and confirming a sub
• Send a “sub request” email to group exercise team
• Send a “sub confirmation email to Nicole Lawson and CC the
instructor who will be subbing
• Respond to any other instructors offering to cover the class once a
sub has been found
• Being a sub
• If you are able to sub, reply only to the individual who sent the “sub
request” email
• Once you receive the “sub confirmation” email, that class is now
you responsibility
Department of Physical Education, Recreation, and Dance
Sub Policies and Procedures

13. Instructor Expectations
• Emergency Subs
• If the emergency occurs 48 to 24 hours prior to the class
• Follow the normal sub policies (see previous page) and send a
“EMERGENCY sub request” email to the group exercise staff.
• If the emergency occurs less than 24 hours prior to the class, or
an emergency sub has not been found by 24 hours, you must call
and speak to someone.
• 1st - Call Group Exercise GA, Nicole Lawson, at 508-942-9379
• 2nd - If you are unable to get in touch with the Group Exercise GA, call
the 1st floor control desk (617-358-3740)
• * Please note, leaving a voicemail is not sufficient. You must speak
with a staff member directly who can assist you with finding a sub
or cancelling the class.
Department of Physical Education, Recreation, and Dance
Sub Polices and Procedures

14. Instructor Expectations
• There will be several professional development
workshops held throughout the semester
• Each instructor is required to attend AT MINIMUM 1
professional development per semester, though it is
encouraged to go to as many as possible.
• Instructors will be compensated for attending professional
developments
• Fall 2012 Professional Development Schedule – TBD
Department of Physical Education, Recreation, and Dance
Professional Development

15. Disciplinary Action
• The Group Exercise program will run on a 3-strike rule:
• 1st strike = Verbal warning
• 2nd strike = Written warning
• 3rd strike = Meeting with supervisors to discuss final warning
• 4th strike = Termination
• Reasons for disciplinary action include, but are not limited
to:
• Tardiness or absence for class
• Inappropriate or unsafe conduct during class
• Compromising the safety of participants
• Not following the outlined policies and procedures
• Not following the Sub policy
• Inability to complete administrative duties
Department of Physical Education, Recreation, and Dance

16. Equipment Needs
• Use of microphones during class is a safety requirement, and they
should be worn at all times while you are instructing a class.
• Microphones are to be signed-out and signed-in before and after
each class at the fitness desk located on the 1st floor for the fitness
room
• Each microphone should come with 2 sets of RECHARGABLE
batteries, one for use and the second for back up.
• It is your responsibility to let the fitness attendant at the desk that the
batteries have died and need to be charged
• The microphone should NEVER be disconnected from the battery
pack for any reason
Department of Physical Education, Recreation, and Dance
Microphones

17. Equipment Needs
Department of Physical Education, Recreation, and Dance
Stereo’s

18. Equipment Needs
• It is the instructors responsibility to ensure that all
equipment and MU rooms are used and stored properly
by participants
• Please refer to pictures located on the inside of each MU room
closet door depicting how the MU room should look
• Following each class, the instructor must sign the MU
room checklist located on the back of the MU room closet
door confirming that all equipment was returned and
stored properly following class
• If any equipment is broken or not working properly, it is
the instructors responsibility to email the fitness GA
including the room number and description of the problem
/ broken equipment
Department of Physical Education, Recreation, and Dance
MU Rooms

19. Payroll
• Student Payroll – Students can only enter time for the
current week on the student link. That week begins at
12:01 am each Monday and ends at 11:59 pm each
Sunday. Only managers can enter time for previous
weeks.
• Non-Student Payroll – Entering time and releasing time
is every Sunday night. Employees should be entering
and releasing their time each week on BU Works. Though
employees can enter time for days worked in advance,
they cannot release time in advance.
• If you would like an orientation to BU Works, please let Nicole
Lawson know so a meeting can be arranged
Department of Physical Education, Recreation, and Dance

20. Acknowledgement Forms
• Please sign the acknowledgment form stating you
understand and agree to the terms and conditions and
hand it in to Nicole
Department of Physical Education, Recreation, and Dance

21. QUESTIONS???
Department of Physical Education, Recreation, and Dance