The document provides information about Pizza Hut's Buddy Trainer program. It discusses: 1) The role and responsibilities of a Buddy Trainer which includes certifying trainees on specific stations using a 4-step training approach, monitoring performance, and providing feedback. 2) The process for becoming a Buddy Trainer which involves being an expert on a station for 3 months, attending a Buddy Trainer session, training a TM using the 4 steps, and passing the Buddy Trainer evaluation. 3) The 4-step training approach of prepare, show & tell, guided practice, and follow up which emphasizes hands-on learning and repetition for skill development.

1. Buddy Trainer – Pizza Hut

2. Welcome

3. Listen
Participate
How We Learn Together Here..

4. • Buddy Trainer Certification Process
• Role and responsibilities
• TM Station Certification
• 4 Step Training Approach
• Communicating Feedback
Content

5. • Position Title : BUDDY TRAINER
• Reports to : Restaurant General
Manager/ Training Coordinator
• Purpose of position : To certify trainee on a
specific station
Job Description

6. Prerequisite to becoming a BT
Passionate about
CHAMPS
Expert Certified + 3
months on Station
Expert on Learning
Zone
Performs TM
responsibilities
Able to support
Management

7. Selection Tool
Evaluation done using Buddy Trainer
Selection Tool by the RGM
(Available on Learning Zone)

8. How to become a Buddy Trainer?
Buddy
Trainer
selected
Attends the
Buddy
Trainer
session
Trains a TM
on a sub
section
• (4 steps
training
process)
Clears the
OJE of
Buddy
Trainer.
• (Available on
Learning
Zone)
Gets a
Buddy
Trainer Pin

9. Roles & Responsibilities
Introduce Trainee to other sectional Team Members

10. Roles & Responsibilities
• Explain & follow the training plan
• Communicate with the trainee on his progress
• Monitor trainee’s performance (on the job)
• Use the 4 Step Training approach

11. Roles & Responsibilities
• Make learning FUN & ENGAGING
• Recognize trainees throughout the training period

12. Roles & Responsibilities
Train Trainees CHAMPS & Yum Cheer

13. • Train maximum 2 Trainees at a time
• Ensure completion of Sectional Learning Tracks on Learning
Zone
• Handover completed Training Plan to RGM/Training
Coordinator
• Ensure readiness for expert certification
• Give timely feedback on Trainee progress to RGM/Training
Coordinator
• Support Managers during New Product Roll-outs
Other Roles & Responsibilities

14. Key Behaviours
Demonstrate
interest and
ability to
train
Show
interest and
concern
Provide
recognition
for training
successes
Coach
trainee as
needed
Displays
patience
while
training

15. TM Station Certification
Handover
Training Plan
Conduct On-
the-Job
Evaluation
Ensure Online
Expert
Certification
As a Buddy Trainer, follow the below steps to train any new TM

16. Handover Training Plan
Training Plan has a list of tasks to be Observed,
Learned & Performed by the New Team Member

17. Understanding Training Plan
o RGM Welcome
o Training Co-ordinator
o Buddy Trainer
o Restaurant Orientation
o Receive Training Plan
o Receive Uniform
START
o Receive Login Credentials
o Login Demonstration
o eCSL Demonstration
o WBT Demonstration
‘SEE’
Learning Zone
o Key Equipments
o Key Smallwares
o Key Ingredients
o Key Calibrations
‘SEE’
Section
o Section WBT
‘LEARN’ on
Learning Zone
o On Job Training
‘DO’ & ‘SEE’ with
Buddy Trainer
o On Job Evaluation
o Crew Evaluation
‘DO’ with
Training Manager
o Build Skill
o Build Speed
‘DO’ with
Buddy Trainer
o Section Expert Certification
‘CERTIFY’ on
Learning Zone
You are now Certified
FINISH
SEE LEARN DO

18. OJE / Practical Evaluation:
Step 2 – On the Job Evaluation

19. Online Expert Certification Available on LZ
Step 3 – Certification

20. Activity

21. Write all steps involved in
lighting a stick from the
matchbox
Activity – Lighting a Match Stick

22. Step 1 Pick the matchbox from your right hand
Step 2 Hold the matchbox between thumb and forefinger from the edges
Step 3 Ensure you hold the matchbox from the striking end
Step 4 Transfer the matchbox from the right hand to the left hand
Step 5 Holding the matchbox in the left hand between the thumb and forefinger
Step 6 Gently push inner case of the matchbox using your right hand thumb
Activity – Lighting a Match Stick

23. Step 7 Using your right hand thumb and forefinger, pick one matchstick from
inside the case.
Step 8 Ensure that the stick is picked from the opposite end of the phosphorous
chemical.
Step 9 Turn the matchbox to one o’ clock position holding it slightly away from
you
Step 10 Holding the tip of the matchbox, strike stick on the rough surface of the
matchbox
Step 11 Be careful to strike the stick away from you for safety reasons
Activity – Lighting a Match Stick

24. DO NOT ASSUME THAT THE
TRAINEE KNOWS EVERY PART OF THE
OPERATIONS

25. 4 step training process

26. Learning happens through
Hence it is important to not just ‘TELL’ the steps to the trainee.
Practical demonstration is the best training method supported with instructions.
TOUCHING
SMELLING
LISTENING
SEEING
TASTING

27. How TMs’ learn
Listening
20%
Watching
30%
Hands on
Practise
50%
Hands on Practice is the most efficient
style and the learner retains the most

28. When will a team member stop learning?
When a trainer is:
• Under prepared and unplanned.
• Not clear about the training needs himself.
• Forceful and aggressive.
• Providing too much information at one go.
• Training at the wrong time
• When the trainee is tired.

29. Understanding 4 step training process
It takes minimum 6 times practicing a task correctly before learners fully
retain what they learned
Follow
Up
• Demonstrating
ability
Guided
Practice
• Developing
skill
Show &
Tell
• Providing
knowledge
Prepare
• Getting ready
to train

30. Prepare Getting ready to train

31. Prepare
What
When
Where
How long
Materials /Resource/Steps/Follow up

32. Training Video
Getting Ready to Train

33. Prepare – Getting Ready to Train
• Analyze the need
• Set a specific objective
• Ensure you have all the materials required to train
• Define session duration
• Prepare yourself
• Prepare the area required for training

34. Show &
Tell Providing Knowledge

35. Show & Tell – Providing Knowledge
• Draw a Square
• Draw a rectangle
• Draw a circle inside the rectangle
• Draw a line joining the square and the rectangle

36. Desired Picture

37. • Demonstrate the entire task step by step as per the training
session plan and explain standards
• Explain the ‘whys’
• Provide information on food safety and personal safety
• Encourage the Team Member to ask questions
• Repeat show and tell if trainee is not clear
Show & Tell

38. Guided
Practice Developing Skills

39. Training Video
Guided Practice – Developing
Skill

40. • The Trainee must see the Trainer perform without any obstructions
• Finish demonstrating
• Trainer must ask questions while demonstrating
• Don’t go too fast or too slow.
• Allow Trainee to practice
• Correct any mistakes you see the Trainee making.
Guided Practice

41. Follow
Up
Demonstrating Ability

42. Follow Up – Demonstrating ability

43. • Schedule a skill demonstration for the Team Member.
• Let the Team Member demonstrate procedure.
• Use the evaluation checklist during demonstration.
• Check any steps missed or done incorrectly.
• Repeat guided practice if needed.
• Initial and date the training plan after skill demonstrations are
successfully completed.
• Compliment the Team member’s success & progress.
Follow - Up

44. Summing it up

45. Recognition
• Verbal recognition - Thank you! Good Job! Great Stuff
• Other ways - High fives! Cheers! Applause! Hand Shake
• CHAMPS Recognition Cards
Recognition matters!

46. • Appear attentive and receptive - looks like you are paying attention.
• Put away things that are distractions - reports, your notes, messages, or
computer screen.
• Look at the speaker- make eye contact.
• Avoid frowning, grimacing, raising your eyebrows, shrugging.
Body Language

47. • Appreciative Feedback- Positive feedback designed to encourage team
members to continue doing right things.
• Constructive Feedback- Feedback designed to improve by directing them
on how to correct what they are doing wrong.
Giving and Receiving Feedback

48. Ask the following questions to know the situation:
• Is the team member trained in this area of work?
• Does he have all the equipment required?
• Is the equipment functioning properly?
• Are all the other staff on duty?
• Has this happened earlier?
Before giving Constructive feedback

49. • Timely- Give as soon as possible after the behavior or event.
• Focused on behavior, not personality- describes what the team
member
did or effect of the behavior on other team members.
• Specific- Specific enough that team member will act on it.
• Persuasive- Convinces team members they need to act on.
How to give Feedback

50. • Give feedback on progress.
• Appreciate feedback to reinforce behaviors.
• Constructive feedback to improve behaviors.
• Set new goals for ongoing improvement.
• Re-visit actions to form habits.
Communicate Results

51. • Practice listening.
• Ask question to ensure you understood.
• Acknowledge valid points.
• Do not attack the trainee when he provide you the feedback.
• Look for the positives, not just the negatives.
• You can choose the areas you will work on.
• Look at constructive feedback.
Receiving Feedback

52. What’s Next

53. • Discuss the BT Roadmap available on with your RGM/ARM
• Train one TM on one sub section using the 4 steps of training
• Buddy Training OJE conducted
Note:
• Upon clearing the OJE, the TM is a qualified Buddy Trainer and can act
as a Buddy Trainer in all sections that he/she has attained mastery in
• No separate OJE is required for different sections.
What Next

54. Thank You
Buddy Training Program