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People	
  
Performance	
  
      	
  Profits	
  
Align	
  Workforce	
  Strategies	
  to	
  
 Achieve	
  Business	
  Objec=ves	
  
    Why	
  People	
  Ma@er.	
  Crea=ng	
  Results.	
  


                           Darryl Judd
                Chief Operating Officer
Sustainability	
  of	
  
Growth	
  &	
  	
  Profits	
  
Promote	
  Employer	
  
Values	
  	
  
Good	
  Corporate	
  
Ci=zen	
  
Increased	
  Shareholder	
  
Value	
  
Success	
  is	
  driven	
  by	
  a	
  
limited	
  number	
  of	
  key	
  
dynamics	
  


Products	
     Process	
     People	
  
The	
  Process	
  is	
  just	
  as	
  
important	
  as	
  the	
  
product	
  
People	
  alignment	
  is	
  
cri=cal	
  for	
  sustainable	
  
long	
  term	
  growth	
  
Employee	
  Workplace	
  
 Alignment	
  
"Alignment	
  is	
  the	
  essence	
  of	
  
management.”	
  	
  
Fred	
  Smith,	
  FedEX	
  



   P	
   P	
   P	
                     Growth	
  


  People	
  	
  	
  Performance	
  	
  	
  Profit	
  
Workforce	
  Alignment	
  
is	
  the	
  specific	
  process	
  
of	
  aligning	
  employee	
  
goals	
  with	
  the	
  overall	
  
organiza=onal	
  strategy	
  
Clearly	
  Communicated	
  Vision	
  
Cascading	
  Goals	
  –	
  Company,	
  
Department,	
  Individual	
  
HR	
  Alignment	
  –	
  Talent,	
  
Performance	
  Management,	
  
Posi=on	
  Descrip=ons,	
  KPI’s,	
  
Rewards	
  
Number	
  1	
  objec=ve	
  –	
  
communica=on	
  of	
  message	
  
Behavioural	
  Change	
  
Goal	
  becomes	
  realis=c	
  and	
  
achievable	
  
Accelerated	
  Execu=on	
  Strategy	
  
Crea=ng	
  a	
  workforce	
  strategy	
  is	
  a	
  process	
  that	
  
must	
  be	
  grounded	
  in	
  business	
  strategy	
  

    CONFIRM	
                             ALIGN	
  ON	
  
    BUSINESS	
                            WORKFORCE	
                         CREATE	
  A	
  
                                                                              WORKFORCE	
                          DEVELOP	
                       EXECUTE	
  
    STRATEGY	
                            NEEDS	
  &	
                                                             ACTION	
  PLAN	
                MEASURE	
  &	
  
    IMPLICATIONS	
                        CAPABILITIES	
                      STRATEGY	
  
                                                                                                                                                   REFINE	
  

 WHAT’S	
  NOW?	
                      WHAT’S	
  NEXT?	
                    WHAT	
  DOES	
                      WHAT	
  ACTIONS	
               HOW	
  WILL	
  WE	
  
                                                                           WINNING	
  LOOK	
                    WILL	
  MAKE	
  IT	
           MEASURE	
  RISK	
  &	
  
                                                                               LIKE?	
                            HAPPEN?	
                       SUCCESS?	
  
                                      What	
  changes	
  in	
  the	
                                            What	
  prac=cal	
             How	
  will	
  we	
  measure	
  
What	
  skills	
  and	
                                                   Where	
  are	
  the	
  biggest	
  
                                      World	
  of	
  Work	
  will	
                                             op=ons	
  and	
  choices	
     and	
  assess	
  risks	
  in	
  
capabili=es	
  do	
  we	
                                                 gaps	
  and	
  greatest	
  risk	
  
                                      affect	
  our	
  ability	
  to	
                                           are	
  available	
  to	
       changing	
  the	
  
need	
  now	
  and	
  in	
  the	
                                         that	
  will	
  impact	
  the	
  
                                      a@ract,	
  retain	
  and	
                                                ensure	
  we	
  execute	
      workplace	
  and	
  how	
  
future	
  to	
  meet	
  our	
                                             delivery	
  of	
  our	
  
                                      engage	
  the	
  workforce	
                                              our	
  workplace	
             will	
  we	
  measure	
  
strategic	
  goals?	
                                                     business	
  strategy?	
  
                                      we	
  need?	
                                                             strategy?	
                    success?	
  



Source:	
  Manpower	
  
Case	
  Study:	
  Crea=ng	
                                                ü  Profit	
  up	
  11%	
  
                                                                           ü  Increased	
  employee	
  
compe==ve	
  advantage	
                                                       commitment	
  by	
  18%	
  	
  
                                                                           ü  Reduced	
  employee	
  
through	
  HR	
  strategy	
                                                    a@ri=on	
  by	
  12%	
  	
  
An	
  MNC’s	
  ambi=ous	
  growth	
  strategy	
  was	
                     ü  Increased	
  workforce	
  
based	
  on	
  aggressive	
  acquisi=ons	
  and	
                              diversity	
  (including	
  
improved	
  customer	
  reten=on.	
  Over	
  2	
  years,	
                     management)	
  by	
  35%	
  	
  
however,	
  it	
  had	
  been	
  unable	
  to	
  significantly	
            ü  Increased	
  customer	
  
grow	
  its	
  customer	
  base	
  and	
  share	
  of	
  wallet	
              loyalty	
  by	
  4%	
  	
  
per	
  customer.	
  	
                                                     ü  Sales	
  by	
  up	
  4%	
  
                                                                           ü  Increased	
  cross-­‐
    Define	
                                                                    selling	
  by	
  5%	
  	
  
    Value	
  
                                                                           ü  Award	
  as	
  an	
  
                      Align	
  HR	
                                            “employer	
  of	
  choice”	
  	
  
                      Services	
  
                                                                           ü  Achieved	
  reten=on	
  
                                                                               targets	
  for	
  key	
  
                                         Deliver	
                             execu=ves	
  
                                         Value	
                      Source:	
  Deloi@e	
  Touche	
  Tohmatsu	
  and	
  the	
  Economist	
  Intelligence	
  
                                                                                                        Unit,	
  2007.	
  
Alignment	
  is	
  cri=cal	
  
for	
  obtaining	
  
sustained	
  results	
  
A@rac=ng,	
  recrui=ng	
  
and	
  retaining	
  
individual	
  talent	
  is	
  
impera=ve	
  
People	
  &	
  
Performance	
  
Strategies	
  turns	
  
talent	
  into	
  
winning	
  teams	
  
Agile	
  Workforce	
  
Able	
  to	
  overcoming	
  
challenges	
  
Singularly	
  Focused	
  
Direc=on	
  
Winning	
  
Environments	
  need	
  
workplace	
  alignment	
  
Top	
  to	
  Bo@om	
  &	
  
Across	
  
Logistics Executive has
                             Logis=cs	
  Execu=ve	
  Group	
  
studied workplace                            Suite	
  32,3	
  Church	
  Street	
  
behavior and team                               #25-­‐00	
  Samsung	
  Hub	
  
dynamics in the Supply
Chain and Logistics                                   Singapore	
  049483	
  	
  
industry cross-culturally.                    Logis=csExecu=ve.Com	
  
For 14 years we have                  DarrylJ@Logis=csExecu=ve.com	
  
assisted multinational
companies to develop
people strategies, led                               More	
  Informa=on?	
  
talent attraction
programs, defined and                                          Ques=ons?	
  	
  
implemented business
processes and provided
expert consulting that
has impacted                                                   Darryl Judd
organizations with                                  Chief Operating Officer
positive business
outcomes.

Melbourne Ÿ Sydney Ÿ Singapore Ÿ Shanghai Ÿ Hong Kong Ÿ Mumbai Ÿ Dubai

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People Performance Profit

  • 1. People   Performance    Profits   Align  Workforce  Strategies  to   Achieve  Business  Objec=ves   Why  People  Ma@er.  Crea=ng  Results.   Darryl Judd Chief Operating Officer
  • 2. Sustainability  of   Growth  &    Profits   Promote  Employer   Values     Good  Corporate   Ci=zen   Increased  Shareholder   Value  
  • 3. Success  is  driven  by  a   limited  number  of  key   dynamics   Products   Process   People  
  • 4. The  Process  is  just  as   important  as  the   product  
  • 5. People  alignment  is   cri=cal  for  sustainable   long  term  growth  
  • 6. Employee  Workplace   Alignment   "Alignment  is  the  essence  of   management.”     Fred  Smith,  FedEX   P   P   P   Growth   People      Performance      Profit  
  • 7. Workforce  Alignment   is  the  specific  process   of  aligning  employee   goals  with  the  overall   organiza=onal  strategy  
  • 8. Clearly  Communicated  Vision   Cascading  Goals  –  Company,   Department,  Individual   HR  Alignment  –  Talent,   Performance  Management,   Posi=on  Descrip=ons,  KPI’s,   Rewards   Number  1  objec=ve  –   communica=on  of  message   Behavioural  Change   Goal  becomes  realis=c  and   achievable  
  • 9. Accelerated  Execu=on  Strategy   Crea=ng  a  workforce  strategy  is  a  process  that   must  be  grounded  in  business  strategy   CONFIRM   ALIGN  ON   BUSINESS   WORKFORCE   CREATE  A   WORKFORCE   DEVELOP   EXECUTE   STRATEGY   NEEDS  &   ACTION  PLAN   MEASURE  &   IMPLICATIONS   CAPABILITIES   STRATEGY   REFINE   WHAT’S  NOW?   WHAT’S  NEXT?   WHAT  DOES   WHAT  ACTIONS   HOW  WILL  WE   WINNING  LOOK   WILL  MAKE  IT   MEASURE  RISK  &   LIKE?   HAPPEN?   SUCCESS?   What  changes  in  the   What  prac=cal   How  will  we  measure   What  skills  and   Where  are  the  biggest   World  of  Work  will   op=ons  and  choices   and  assess  risks  in   capabili=es  do  we   gaps  and  greatest  risk   affect  our  ability  to   are  available  to   changing  the   need  now  and  in  the   that  will  impact  the   a@ract,  retain  and   ensure  we  execute   workplace  and  how   future  to  meet  our   delivery  of  our   engage  the  workforce   our  workplace   will  we  measure   strategic  goals?   business  strategy?   we  need?   strategy?   success?   Source:  Manpower  
  • 10. Case  Study:  Crea=ng   ü  Profit  up  11%   ü  Increased  employee   compe==ve  advantage   commitment  by  18%     ü  Reduced  employee   through  HR  strategy   a@ri=on  by  12%     An  MNC’s  ambi=ous  growth  strategy  was   ü  Increased  workforce   based  on  aggressive  acquisi=ons  and   diversity  (including   improved  customer  reten=on.  Over  2  years,   management)  by  35%     however,  it  had  been  unable  to  significantly   ü  Increased  customer   grow  its  customer  base  and  share  of  wallet   loyalty  by  4%     per  customer.     ü  Sales  by  up  4%   ü  Increased  cross-­‐ Define   selling  by  5%     Value   ü  Award  as  an   Align  HR   “employer  of  choice”     Services   ü  Achieved  reten=on   targets  for  key   Deliver   execu=ves   Value   Source:  Deloi@e  Touche  Tohmatsu  and  the  Economist  Intelligence   Unit,  2007.  
  • 11. Alignment  is  cri=cal   for  obtaining   sustained  results  
  • 12. A@rac=ng,  recrui=ng   and  retaining   individual  talent  is   impera=ve  
  • 13. People  &   Performance   Strategies  turns   talent  into   winning  teams  
  • 14. Agile  Workforce   Able  to  overcoming   challenges   Singularly  Focused   Direc=on   Winning   Environments  need   workplace  alignment   Top  to  Bo@om  &   Across  
  • 15. Logistics Executive has Logis=cs  Execu=ve  Group   studied workplace Suite  32,3  Church  Street   behavior and team #25-­‐00  Samsung  Hub   dynamics in the Supply Chain and Logistics Singapore  049483     industry cross-culturally. Logis=csExecu=ve.Com   For 14 years we have DarrylJ@Logis=csExecu=ve.com   assisted multinational companies to develop people strategies, led More  Informa=on?   talent attraction programs, defined and Ques=ons?     implemented business processes and provided expert consulting that has impacted Darryl Judd organizations with Chief Operating Officer positive business outcomes. Melbourne Ÿ Sydney Ÿ Singapore Ÿ Shanghai Ÿ Hong Kong Ÿ Mumbai Ÿ Dubai