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Standard PRM Processes




                                                                                                          Consumer
                                                                                                                     E-Commerce                                                                    Partner Profile
                                                                                                                                                                                                   Management




                                                                                                             led
                                              Wholesale Distributor




                                                                                                                                               Schneider Standard Partner Relationship Processes
                                                                                                                     EcoXpert                                                                      Partner Lifecycle
                                                                                                                                                                                                   Management
Schneider Standard Customer Classifications




                                              Value Add Reseller
                                                                                                                                                                                                   Partner Selling




                                                                                                          Channel
                                                                                                                     Consumer Retail                                                               (Leads, Opportunities)




                                                                                                            led
                                              Retailer
                                                                                                                     Professional Retail                                                           Channel Communications

                                              Panel Builder
                                                                                                                     Partner as a customer                                                         Channel Programs

                                                                                                          Partner
                                              Specifier - Influencer                                        led      Projects thru Partners                                                        Channel Training

                                              Original Equipment
                                                                                                                                                                                                   Transaction Management
                                              Manufacturer                                                           Value Added repetitive

                                                                                                                                                                                                   Service and Support
                                              System Integrator                                                      Bid & Spec. Systems
                                                                                                                                                                                                   Analytics
                                                                                                          End User




                                                                                                                     C-Level Systems
                                                                                                            led




                                              Med/Large Contractor                                                                                                                                 Channel
                                                                                                                     Installed Base Services                                                       Content/Documents
                                              Small Contractor                                                                                                                                     Partner Portal/CMS
                                                                                                                     Advanced Services

                                              Schneider Electric - – Lori Barrington – October 19, 2011                                                                                                                     1
Internal Portal                                                    Partner Master Data
                            Sales leads and programs
                                                             Sales data
                                                                                               Order / Sales Data
                            Potential customers              Master Data




Leads
Opportunities                                                                    Sales data
                                                                                 Master Data




                                                            External portal
                                                            Sales support
                                                            Service support
                                                            Commercial support




Schneider Electric - – Lori Barrington – October 19, 2011                                                        2
SAP
                                                            Database


                                                  Information              Data
                                                   Exchange              Exchange

                                                                Master
                                                                 Data
                                     Internal                                  External
                                    Functions                                 Functions


                                                             Functions
                                            SE              Complement       Partners



Schneider Electric - – Lori Barrington – October 19, 2011                                 3
Partner Profile
Management

     Two Customer registration platform(CRP & 18 platform)
     Partner profiles are dispersion in more than four platform                          Today
     Customer creation and management could be handled online


          Customer registration consolidate to one platform
          Customer creation and agreement sign-off consolidate to one platform           Dec 2012
          Build standard customer master data maintenance policy                         Release
          Customer master data link to SAP automatically


     Optimize customer portal interface
     Build up dynamic websites to improve customer experience


Partner Lifecycle                                                                         Dec 2013
Management                                                                                Release


     Build up partner lifecycle policy
     Partner lifecycle information record, lookup, management functions on one partner
      portal




  Schneider Electric - – Lori Barrington – October 19, 2011                                  4
Partner Selling
(Leads, Opportunities)


     Data platform for distributors                                                           Today




     Data platform integrate into current distributor area                                    Dec 2012
     Optimize data platform report functions                                                  Release




     Add new function that could link with SE leads and opportunities platform, interaction   Dec 2013
      with partner on leads and opportunities                                                  Release



Channel Communications



     Distributor notice , newsletter, email server on distributor area platform               Today




     Consolidate current communication tools together with consistent style and build up      Dec 2013
      links with different communication tools                                                 Release


  Schneider Electric - – Lori Barrington – October 19, 2011                                       5
Channel Programs

   Not support                                                                              Today

   Add new function that could link with SE program platform, interaction with partner on   Dec 2013
    programs                                                                                 Release



Transaction Management

   MYSE                                                                                      Today

                                                                                             Dec 2013
   Add transaction search or status on web portal                                           Release



Channel Training



     E-learning platform for distributor                                                    Today



     Consolidate current e-learning platform into distributor are
     Build up policy and maintenance team to update content and in charge of end-user       Dec 2013
      feedback                                                                               Release
     Enlarge the scope from distributors to all partners
  Schneider Electric - – Lori Barrington – October 19, 2011                                      6
Service and Support

                                                                  Today
   Repair and return/Customer complains/FAQ/bookshelf

                                                                  Dec 2013
   Consolidate current function and optimization functionality   Release


Analytics

                                                                   Today
   Simply sales data and graphic

                                                                  Dec 2013
   Build up sales dashboard                                      Release

Channel
Content/Documents

     E-agreement                                                 Today

                                                                  Dec 2013
     Optimize functionalities and back management portal
                                                                  Release


Partner Portal/CMS

     Many platforms                                              Today

                                                                  Dec 2013
     One partner portal
  Schneider Electric - – Lori Barrington – October 19, 2011       Release
                                                                     7

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Partner excellence china distributor_portal_plan

  • 1. Standard PRM Processes Consumer E-Commerce Partner Profile Management led Wholesale Distributor Schneider Standard Partner Relationship Processes EcoXpert Partner Lifecycle Management Schneider Standard Customer Classifications Value Add Reseller Partner Selling Channel Consumer Retail (Leads, Opportunities) led Retailer Professional Retail Channel Communications Panel Builder Partner as a customer Channel Programs Partner Specifier - Influencer led Projects thru Partners Channel Training Original Equipment Transaction Management Manufacturer Value Added repetitive Service and Support System Integrator Bid & Spec. Systems Analytics End User C-Level Systems led Med/Large Contractor Channel Installed Base Services Content/Documents Small Contractor Partner Portal/CMS Advanced Services Schneider Electric - – Lori Barrington – October 19, 2011 1
  • 2. Internal Portal Partner Master Data Sales leads and programs Sales data Order / Sales Data Potential customers Master Data Leads Opportunities Sales data Master Data External portal Sales support Service support Commercial support Schneider Electric - – Lori Barrington – October 19, 2011 2
  • 3. SAP Database Information Data Exchange Exchange Master Data Internal External Functions Functions Functions SE Complement Partners Schneider Electric - – Lori Barrington – October 19, 2011 3
  • 4. Partner Profile Management  Two Customer registration platform(CRP & 18 platform)  Partner profiles are dispersion in more than four platform Today  Customer creation and management could be handled online  Customer registration consolidate to one platform  Customer creation and agreement sign-off consolidate to one platform Dec 2012  Build standard customer master data maintenance policy Release  Customer master data link to SAP automatically  Optimize customer portal interface  Build up dynamic websites to improve customer experience Partner Lifecycle Dec 2013 Management Release  Build up partner lifecycle policy  Partner lifecycle information record, lookup, management functions on one partner portal Schneider Electric - – Lori Barrington – October 19, 2011 4
  • 5. Partner Selling (Leads, Opportunities)  Data platform for distributors Today  Data platform integrate into current distributor area Dec 2012  Optimize data platform report functions Release  Add new function that could link with SE leads and opportunities platform, interaction Dec 2013 with partner on leads and opportunities Release Channel Communications  Distributor notice , newsletter, email server on distributor area platform Today  Consolidate current communication tools together with consistent style and build up Dec 2013 links with different communication tools Release Schneider Electric - – Lori Barrington – October 19, 2011 5
  • 6. Channel Programs  Not support Today  Add new function that could link with SE program platform, interaction with partner on Dec 2013 programs Release Transaction Management  MYSE Today Dec 2013  Add transaction search or status on web portal Release Channel Training  E-learning platform for distributor Today  Consolidate current e-learning platform into distributor are  Build up policy and maintenance team to update content and in charge of end-user Dec 2013 feedback Release  Enlarge the scope from distributors to all partners Schneider Electric - – Lori Barrington – October 19, 2011 6
  • 7. Service and Support Today  Repair and return/Customer complains/FAQ/bookshelf Dec 2013  Consolidate current function and optimization functionality Release Analytics Today  Simply sales data and graphic Dec 2013  Build up sales dashboard Release Channel Content/Documents  E-agreement Today Dec 2013  Optimize functionalities and back management portal Release Partner Portal/CMS  Many platforms Today Dec 2013  One partner portal Schneider Electric - – Lori Barrington – October 19, 2011 Release 7