Jeff Martin is an experienced senior manager with a demonstrated ability to grow sales and streamline operations, achieving unprecedented results. Through strategic analysis, targeted marketing, and developing key relationships, he has implemented LEAN operations that significantly expanded market territory and increased market share for the companies he has worked with. Martin is admired for consistently exceeding goals and receiving multiple achievement awards. He champions customer needs and has provided impressive category and customer growth rates that generate bottom line results for his employers.
Integrating Beyond the eCommerce Engine Preparing for the New Face of eBusinessPerficient, Inc.
eCommerce – more specifically, eBusiness – has evolved into a highly integrated ecosystem that extends beyond the traditional shopping cart and exclusivity to a single on-line channel. Companies are now inextricably linked to consumers, suppliers and vendors across various channels, and the systems required to manage these interactions have grown more complex.
The next-generation eCommerce platform must factor in business processes and supporting systems including business intelligence, master data management and customer relationship management to ensure compatibility and synergy.
In this presentation, we explore some of these challenges and provide insight on how to approach them from a business and technology perspective.
- Business process re-engineering to support the next-generation eCommerce platform
- A holistic approach to integrating eCommerce into your business
- To de-couple or not to de-couple from your enterprise applications
- Leveraging the core capabilities of your enterprise applications while still taking advantage of your overlapping eCommerce platform features
Presenter Sameer Peera is Principal of Perficient’s national Commerce practice.
Translating Pricing Theory into RealityJDA Software
Innovation combined with key pricing and revenue management disciplines will be crucial for turning ideas and technologies into actionable intelligence in 2013 and beyond. In this presentation, Suresh Acharya, VP of Product Management, JDA Software, provides an overview of revenue management and how media companies can apply innovative technologies and practices to turn upfront and scatter opportunities into profits.
Understanding Social Business and SocialCRMRawn Shah
A tour of how the changing nature of relationships with customers is driving business towards community and social based interaction. This requires a new framework for collaboration and co-creation which creates social business value. How are these social value-creating activities different than traditional business value-creating ones?
Presented at Ebusiness Management Strategies graduate class, Heinz College, Carnegie-Mellon Univ.
Bryan Peña
VP, Contingent Workforce Strategies and Research Staffing Industry Analysts
During this session we will be reviewing what strategies and techniques you can use to maximize program success and ensure long term hiring manager satisfaction. In addition to savings strategies and performance ratios we will provide some up to the moment insight from our latest research initiatives.
The article talks about the change in the strategy of General Motors. In short, it is on how a company like GM turned into a customer focused organization...
The Lean Supply Chain operates as a system within which we must understand not only the individual components, but their internal interaction and impact to the whole. A Lean Supply Chain works relentlessly to eliminate non-value activities, or waste, through rigorous process discipline and first-time quality. The Lean Supply Chain flows to the demand of the customer, where all functional activities are triggered, with the goal steadfast on delivering the highest value at the least cost to stakeholders.
As your third party logistics provider (3PL), we drive lean principles and enable lasting cultural change while building a world class supply chain that is fast, flexible, stable, visible, and collaborative. We plan, implement, and successfully operate core supply chain processes with a lean twist. We put network ownership back in your hands where it belongs. Whether located on or off-site, our experienced staff is dedicated to the elimination of waste, process discipline, and quality at the source.
Integrating Beyond the eCommerce Engine Preparing for the New Face of eBusinessPerficient, Inc.
eCommerce – more specifically, eBusiness – has evolved into a highly integrated ecosystem that extends beyond the traditional shopping cart and exclusivity to a single on-line channel. Companies are now inextricably linked to consumers, suppliers and vendors across various channels, and the systems required to manage these interactions have grown more complex.
The next-generation eCommerce platform must factor in business processes and supporting systems including business intelligence, master data management and customer relationship management to ensure compatibility and synergy.
In this presentation, we explore some of these challenges and provide insight on how to approach them from a business and technology perspective.
- Business process re-engineering to support the next-generation eCommerce platform
- A holistic approach to integrating eCommerce into your business
- To de-couple or not to de-couple from your enterprise applications
- Leveraging the core capabilities of your enterprise applications while still taking advantage of your overlapping eCommerce platform features
Presenter Sameer Peera is Principal of Perficient’s national Commerce practice.
Translating Pricing Theory into RealityJDA Software
Innovation combined with key pricing and revenue management disciplines will be crucial for turning ideas and technologies into actionable intelligence in 2013 and beyond. In this presentation, Suresh Acharya, VP of Product Management, JDA Software, provides an overview of revenue management and how media companies can apply innovative technologies and practices to turn upfront and scatter opportunities into profits.
Understanding Social Business and SocialCRMRawn Shah
A tour of how the changing nature of relationships with customers is driving business towards community and social based interaction. This requires a new framework for collaboration and co-creation which creates social business value. How are these social value-creating activities different than traditional business value-creating ones?
Presented at Ebusiness Management Strategies graduate class, Heinz College, Carnegie-Mellon Univ.
Bryan Peña
VP, Contingent Workforce Strategies and Research Staffing Industry Analysts
During this session we will be reviewing what strategies and techniques you can use to maximize program success and ensure long term hiring manager satisfaction. In addition to savings strategies and performance ratios we will provide some up to the moment insight from our latest research initiatives.
The article talks about the change in the strategy of General Motors. In short, it is on how a company like GM turned into a customer focused organization...
The Lean Supply Chain operates as a system within which we must understand not only the individual components, but their internal interaction and impact to the whole. A Lean Supply Chain works relentlessly to eliminate non-value activities, or waste, through rigorous process discipline and first-time quality. The Lean Supply Chain flows to the demand of the customer, where all functional activities are triggered, with the goal steadfast on delivering the highest value at the least cost to stakeholders.
As your third party logistics provider (3PL), we drive lean principles and enable lasting cultural change while building a world class supply chain that is fast, flexible, stable, visible, and collaborative. We plan, implement, and successfully operate core supply chain processes with a lean twist. We put network ownership back in your hands where it belongs. Whether located on or off-site, our experienced staff is dedicated to the elimination of waste, process discipline, and quality at the source.
Measuring and reporting non-financial benefits using the social return on investment (SROI) framework, workshop 6, Hugo Minney, London, 23 June 2016
The APM Benefits Summit 2016
APM Benefits Management SIG
This presentation gives an overview of LatentView's capabilities and engagement model.
Follow us: linkd.in/2LatentView | Check out our Short Film! on.fb.me/SerialAnalyst
Leverage Analytics for Decision Support and Improved Retail PerformancePerficient, Inc.
In an industry with razor thin margins, being profitable requires leaders to make the best use of every resource available. When you join this Webcast you’ll hear how retailers like Romano’s Macaroni Grill are using Business Analytics to manage strategic direction using actionable reports, scorecards, dashboards, and financial/operational plans for greater performance and profitability.
Webinar attendees will learn how the Macaroni Grill, a leader in upscale casual dining with more than 220 locations, is supporting decisions with analytics and moving beyond basic financial reporting using Perficient’s Retail Pathways™ solution. You will hear how they evaluate leading indicators and use analytical processes to efficiently produce actionable information for improved corporate performance.
In this webinar, learn how Perficient's Retail Pathways is helping companies like Macaroni Grill use business analytics for:
Market Basket Analysis
Store/Restaurant Performance
Executive, Operational & Sales Dashboards
Customer Ad-Hoc Analysis Reporting
Benchmarking, Ranking & Scorecards
Inter-Departmental Collaboration
Labor, P&L and General Ledger Planning and Insights
Perficient’s Retail Pathways™ solution is a three-time award-winning analytical solution built on IBM’s Cognos10 platform. Retail Pathways™ incorporates pre-defined reports and dashboards around a common data architecture and is supported by Perficient’s retail practice group, an inter-disciplinary team, composed of individuals with backgrounds in retail, business process, systems architecture and design.
Speakers
Tim Dungan, V.P. of Planning and Analysis for Romano’s Macaroni Grill
Macaroni Grill recently completed an overhaul of reporting and analytic systems using Cognos Express product solutions. Mr. Dungan has over 20 years of operations, accounting, and finance experience in the hospitality space with Planet Hollywood, Dave & Buster’s, and Ruth’s Hospitality Group.
Erik Duffield, Director of IBM Business Analytics Retail Practice, Perficient
Mr. Duffield specializes in Retail Performance Management and Corporate Finance. He leads the Retail Practice organization for Perficient and works extensively with organizations looking for material change in performance. His expertise is developing organizational metrics to drive performance through a more effective, analytical understanding of the business.
4C Associates has the insight, technology and experience to drive rapid profit improvement.
We offer specialist consulting, technology and managed services to transform your costs. We apply industry and functional expertise to deliver exceptional benefits.
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
1. Jeff Martin MBA
Biography • Strategic Analysis • Market Development • Revenue Generation • Credentials
SALES, MARKETING & OPERATIONS MARINE
Dynamic Leadership • Thoughtful Coaching & Mentoring • Revenue Generation • Growth Oriented • Market Development
Jeff Martin is an experienced senior level manager with extensive exposure leading
sales, marketing and operations teams. An energetic visionary, and dynamic leader with
excellent communication skills Jeff exhibits a talent for developing highly motivated teams
focused on reaching company and personal goals. With a demonstrated ability to grow
sales while at the same time streamlining operations he has achieved unprecedented
results. As a result of consistently achieving and exceeding goals Jeff is the admired recipient
of multiple sales and marketing achievement awards.
Areas of Expertise
• Corporate Sales & Marketing • Policy & Procedure Development • Team Empowerment
• Strategic Business Development • Advanced Financial Modeling • Entrepreneurial Leadership
• Business Development • P&L Management • Stakeholder Management
• Vendor & Contract Negotiations • Project Management • Efficiency Improvement
“…actions effective and pointed toward the purpose”
57 Sunnylea Crescent Phone (519) 823-1385
Guelph, Ontario Mobile (519) 362-2446
N1E 1W3 E-mail ljmartinii@live.ca
2. Jeff Martin MBA
Biography • Strategic Analysis • Market Development • Revenue Generation • Credentials
Value Proposition Triangle
Fuel Operations Value Chain Goals
-to be market share leader
Inventory/Asset Mgmt Dispatch Operations Delivery Sales/Marketing Administration
monitor asset condition prepare delivery lists on time delivery easily understood practical invoicing
monitor/manage fuel prioritize deliveries safe information cost management programs Value Proposition
inventory customer contact incident free responsiveness to opportunities customer information -to provide seamless on-time delivery of
taking corrective steps to monitor/maintain assets customer contact management
minimize supply interruptions customer contact customer contact competetively priced top quality home
heating and motor fuel products to rural
customers
Product Market Focus Core Activities
valuable, rare valuable, rare, organized valuable, rare, inimitable organized
-rural home owners and -delivery of home heating
motor fuel users and motor fuels
Mapping the business environment provides insight into the strategy, structure,
people and processes that position companies for success.
Five Forces Analysis
Threat of New
Entrants Functional Team Model
Threat of New Entrants Buyer Bargaining Power
- relatively low - high, customer has final Customer
high
- start ups are capital choice regarding who they
intensive will purchase from
- industry contracting - decision will be based on
-more likely scenario is cost, availability, history, Team Member
existing companies quality & reliability employs all resources to
medium
adding product lines to satisfy the customer's
match Bryan's Fuel needs
Bargaining Power Rival Bargaining Power
of Supplier high medium low medium high of Buyers
Bryan's Fuel
medium
Supplier Bargaining Power
Threat of Substitutes
- high, Bryan's Fuel has
- relatively low
contractual obligation with
- substitutes (e.g. solar/ Team Leader
supplier provides resources required to complete tasks
wind/geothermal) not
- supplier has been able to
high widely understood
change product mix, cost,
- cost and reliability issues information & resources provided information returned from customers
& availability outward to team members and team members inward to management group
Threat of persist
enabling delivery of products enabling improvement of product
Substitute Products and services to customers Functional Team and service delivery
57 Sunnylea Crescent Phone (519) 823-1385
Guelph, Ontario Mobile (519) 362-2446
N1E 1W3 E-mail ljmartinii@live.ca
3. Jeff Martin MBA
Biography • Strategic Analysis • Market Development • Revenue Generation • Credentials
2 005 Cottag e L ife Show
00 5 C ottage Life Through strategic market analysis, targeted marketing
featu rin g Propane the Fuel of C hoice
featuring P rop ane
programs, and with the development of key supplier and
stakeholder relationships Jeff has been able to implement
LEAN operations significantly expanding market territory
and increasing share.
Market Area
Market
Area in
2000
in 2009
57 Sunnylea Crescent Phone (519) 823-1385
Guelph, Ontario Mobile (519) 362-2446
N1E 1W3 E-mail ljmartinii@live.ca
4. Jeff Martin MBA
Biography • Strategic Analysis • Market Development • Revenue Generation • Credentials
Championing customer needs Jeff has consistently been able Sales in $Millions
to provide exemplary category and customer growth rates
generating impressive bottom line results for companies. $18,000
$17,000
Customer Growth $16,000
$15,000
2500
$14,000
$13,000
2000
$12,000
Category Volume in Millions
Customers $1 ,000
1
1500
10.0 $10,000
2005 2006 2007 2008
9.0
1000
8.0
7.0
500
6.0
5.0
0
4.0 2000 2001 2002 2003 2004 2005 2006 2007 2008
3.0
2.0
1.0
0.0 “…focused on the long term, with goals outlined
2000 2001 2002 2003 2004 2005 2006 2007 2008
effectively and action items completed.”
57 Sunnylea Crescent Phone (519) 823-1385
Guelph, Ontario Mobile (519) 362-2446
N1E 1W3 E-mail ljmartinii@live.ca
5. Jeff Martin MBA
Biography • Strategic Analysis • Revenue Generation • Market Development • Credentials
Education
Richard Ivey School of Business, University of Western Ontario, London, ON 2008
Master of Business Administration
University of Guelph, Guelph, ON 1990
Bachelor of Landscape Architecture
University of Guelph, Guelph, ON 1985
Bachelor of Arts
Certifications
Six Sigma Black Belt In Progress
Certified Trainer – Ontario Training Advisory Board 1995
Professional Affiliations
Ontario Propane Association, Oakville, ON
Chair – Member Services Committee 2002 - 2009
Chair – Cottage Life Show Committee 2004 - 2006
Zone Manager – Transport Canada 2002 - 2009
57 Sunnylea Crescent Phone (519) 823-1385
Guelph, Ontario Mobile (519) 362-2446
N1E 1W3 E-mail ljmartinii@live.ca