This document contains the resume of Praveen Pandey. It summarizes his professional experience in training program management, functional analysis, pricing analysis, and business development over 6 years in e-commerce and retail industries. Currently he is working as a Catalog Lead - Training at Amazon Development Center India, where he leads training and development activities for over 350 pricing associates. He is looking for a rewarding business analyst position that allows him to utilize his skills in an internet/retail industry.

1. 27th Main 3rd Cross EJIPURA • Bangalore,Karnataka•560042•CELL +917204783283•E-MAIL praveenpandey1410@gmail.com
Praveen Pandey
27th Main 3rd Cross EJIPURA • Bangalore, Karnataka• 560047•
CELL +917204783283• E-MAIL praveenpandey1410@gmail.com
PROFILE
A TrainingProgramManager, Functional Analyst,PricingAnalystandBusinessDevelopmentAssociate
by Profession.Having6+years of experience invariousdomainswith Hands-onexperience on Training
managementanddelivery, DataQualityAnalysis,Business Development, Competitive Pricing,
outstandingabilitytobuildand delivertraining,pricinganalysisandgenerate business bothat
ProfessionalandPersonal levels,aswellasto Developrapport,relationshipsandresources.
A dedicatedandresourcefulmanagementprofessionalwithexperience inTraining&Development,
functional analysis, dataqualityanalysis,CustomerService,MarketResearch,MarketingandBusiness
Developmentfor6+ Yearsin e-commerce &Retail Industry, willing&able toworkindependentlyand
use inhouse resourceseffectivelylike databases,In-housetoolsetc.andproblemresolution
procedures.Willingtowork24x7 whenneeded.
OBJECTIVE
Experiencedbusiness &functional analystwith Training&Development, strongresearchandanalytical
skills,managementbackgroundandexcellentcommunicationskillsisinsearchof a rewardingbusiness
analystpositionwithanInternet/Retail industry inneedof atransitionfromtraditional practicestoa
program fitforthe modernworld.
ProfessionalStrengths -
 Have good oral and writtencommunicationskills.
 Have worldwide communicationskill.Abilitytosummarize andslow down
whensomebodydoesnotunderstand.
 Have experienceininteractingdirectly withkeybusinessusersand
geographicallydispersedstakeholders.
 Have experienceindoing competitive pricinganalysisforworldwide business.
 Have experienceinusingonline PMtools.
 Have extractedandanalyzedbusinessrequirements.Didgapanalysis
betweengoalsandexistingbusinessprocesses.
 Have experienceindoinglogical anduse-casemodeling.
 Have experienceindoingTNA for750+ associatesacrosssite.
 Have experiencein deliveringtrainingandqualityanalysis.
 Have experienceincreating excellentdocumentationonbusinessand
functional requirements.
 Have experiencetoact as a bridge betweencustomerandimplementation
team.
 Have experienceinperformingfunctional verificationof requirementsbefore
customerdelivery.
 Have experiencein developingbusinessforretail organizationfor3years.
 Well organizedandstructured.
 Quicklearner,analytical mind.

2. 27th Main 3rd Cross EJIPURA • Bangalore,Karnataka•560042•CELL +917204783283•E-MAIL praveenpandey1410@gmail.com
 Have good trouble shootingskill.
 Have experienceinworkinginmultipletime zones.
 Have specializedin promptingbusinessandfunctional requirements.
EDUCATION Master of BusinessAdministration, Marketing
Bharatiar University,Coimbatore,TN 641046
Graduated2011
PG Diploma, Business&Entrepreneurial Development
Bharatiar University,Coimbatore,TN 641046
Graduated2011
Bachelor of Arts, Sociology
Guru GhasidasUniversity, Bilaspur,C.G.495009
Graduated2008
SKILLS •TrainingProgram Management •Functional Analysis •PricingAnalysis •Market
Research(P/S) •BusinessAnalysis •TNA •Data QualityAnalysis&Management
•CompetitivePricingAnalytics •2PlanPMS •Bitrix • Trello•Operations •CRM
•CustomerSatisfaction •AsanaPMS•Producteev •Knowledge Management •Quality
Analysis •E-Learning•MSOfficeSuite •SharePoint•ProblemSolving•Vendor
Management•Coaching& Development•TeamManagement•Performance
Management•TeamBuilding&ConflictManagement •RecruitmentLife Cycle
•InductionProgram
EXPERIENCE
Amazon DevelopmentCenterIndia– Catalog Lead - Training (April 2015 – present)
Principal Accountabilities– Training Program Management
 To leadand manage the traininganddevelopmentalactivitiesfor350+ Pricing
AssociatesinBangalore Site andassistthe Chennai Site.
 Manage a teamof Trainers/SMEand supportAmazon’sWorldwide Pricing
Businessacrossdifferentlanguagesandprocesses.
 Determine TrainingrequirementsbyanalyzingNeedGap,impactingissuesand
designsstructuredmodulesandtrainingrequirementforthe Bangalore &
Chennai.
 Change managementonImprovingexistingtraining processes,Trainingmetrics
and processupdates,review frequencyof trainingguidelines.
 Responsible forInduction of all new Hires,TrainingonAmazonCulture,
TrainingsonTransitioningCollegeGradsto Professionals.
 WorkingwithSME’s, Trainers,Ops Managersand otherstakeholdersto
understandtheirPainPoints,expectationSettingandsettingcommunication
channelsandfrequency.
 Ensure deliveryandcommunicationbetweenlearners,trainersandall other
shareholders.
 Responsible forTrainingPlan development,trainerempanelment,Training
contentdevelopment,venuemanagement,projector,printedmaterials,
certificates,andlogisticsmanagement
 Responsible fortrainingconduction,trainingfeedbackcollection,analysis,and
improvement.

3. 27th Main 3rd Cross EJIPURA • Bangalore,Karnataka•560042•CELL +917204783283•E-MAIL praveenpandey1410@gmail.com
 Responsible tobuildstrongteam, servicefocus,customerfocus,andresults
focusto achieve Organizational objectives.
 Drive improvementsintrainingperformance innovatingwherenecessary
sharingpracticesglobally.Communicate trainingperformance metricsaligning
to site performance metrics.
Dutiesand Responsibilities –
Training –conveninganddelivertrainingevents forall processtrainings,CAPA &
Induction.All trainingeventsare setcurriculumandtimetable based.
Organizing– Conductfieldbasedsituation,riskandtrainingneedsassessments priorto
the planningandimplementationof the general trainingschedule. Iamalso responsible
for the maintenance andcreation of all relevanttrainingmaterials.
Supervision– Supervise ateamof trainers or SME, establish capacitydevelopmentplans
for themandactivelyengaginginindividual plans.
Support – Supportthe Program Manager BusinessQuality, incourse monitoringand
evaluationprocesses,byensuringthe collectionof completedparticipantscourse
reportsand completionof atrainingreportat the endof each trainingevent.
Liaison – Focal pointforall trainingrelatedenquiriesintheirlocationof workandwill
attendlocal coordinationmeetingsandliaise with L&DAmazonforanyCompanywide
trainings.
Amazon DevelopmentCenterIndia- Training Lead (Sept2013 – April 2015)
Principal Accountabilities –
 Helpinternal clientsidentifybusinessneedsthatcanbe addressedwithlearning
solutions
 Supportthe design,developmentand/or selection,implementationand
evaluationof new learningsolutionsormodificationstoexistinglearning
solutions.
 Facilitate learningprograms,bothclassroombasedandvirtual
BusinessFacing
 Conductlearningneedsassessments
 Provide supportto ProgramManagers/OperationsManagersindesign,
development,implementationandevaluationof bothsynchronousand
asynchronouslearningsolutions.
 Supportinternal clients’effortstoleverage learningtoolsandtechnologies
 Coordinate E2E hiringandfloortransitionof the new employees.
 Provide logistical support,course development,delivery,evaluation,process
measurements,andcostmanagement.
L&D Functional:
 Design,develop,implementandevaluate learningprograms
 Work withoutside vendorstoselectandcustomize learningsolutions
 Facilitate learningprograms,bothclassroombasedandvirtual
 Manage offshore trainingcoordinators
 SupportL&D continuousimprovementefforts
Amazon DevelopmentCenterIndia- QualityAnalyst (Jul 2012 – Aug 2013)
Data Quality Auditor - Pointof contact forall QueriesraisedbyAssociates/SrAssociates,
Training/RunningrefreshersTrainingsforAssociates,Providingcoaching/Mentoringwithconstructive

4. 27th Main 3rd Cross EJIPURA • Bangalore,Karnataka•560042•CELL +917204783283•E-MAIL praveenpandey1410@gmail.com
Feedbacktothe Ops teamto meetnumbersassigned,regularCallswithonshore teamacrossUS/UKfor
Pricingrelatedinformation,Price recommendations,SMEfor Data Quality.
Root Cause analysis– ReviewingErrorsandsettingupCAPA sessionsforthe Associates/SrAssociates
regularlyinorderto achieve operationexcellence,reviewingguidelines/SOPforOperationteam
regularly.
Amazon DevelopmentCenterIndia- ProcessAssociate Pricing Analysis (July2011 – Jun2012)
Responsible forcollectingmarketdataandevaluatinginformationfromdiversemarketsources,Market
Research,AnalysisandEvaluationof Qualitative andQuantitative Information,ReviewingNew &
ExistingSalesandPromotionalStrategies.SMEforthe Pre-SalesProcesses,CollectingMarketData,
AnalyzingQualitativeandQuantitative InformationReviewingExistingandNew SalesandPromotional
Strategies,RecommendingProductsPrice tothe pricingteam.
Mobile Care – Sr Sales& BusinessDevelopmentExecutive (Feb2007 – May 2009)
DrivingRevenue andmarketshare inMP andCG states,Collectionsfromthe sales,developinglong-term
StrategicRelationshipswithkeyaccounts.EnsuringCustomerSatisfaction,HandledaTeamof 3 Sales
AssociatesforthisRegion,MaintainingMonthlySalesReport.
Core Skills o Training & Development o Quality Management
o Hospitality o Retail Management
o Sociology o BusinessDevelopment
o Project Management o Marketing communication
Personal Details Date of Birth: 14th October1985. Mother'sName:Smt. BeenaPandey. Marital
Status: Single. Nationality:Indian.