Young, energetic and result oriented professional with over 5 years of hands on experience in Telecom , Sales, Insurance, Banking, Lubricant, Lead Generations, Inbound, outbound and customer service industry; Profound experience to maintain high quality standards to meet challenges of this fast paced, high turn-over industry; Deep understanding of technology with focus on delivering business solutions; Highly ethical, trustworthy and discreet.
Young, energetic and result oriented professional with over 5 years of hands on experience in Telecom , Sales, Insurance, Banking, Lubricant, Lead Generations, Inbound, outbound and customer service industry; Profound experience to maintain high quality standards to meet challenges of this fast paced, high turn-over industry; Deep understanding of technology with focus on delivering business solutions; Highly ethical, trustworthy and discreet.
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I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
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Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
A result-oriented professional with 8 years of rich experience in Multiple Process Improvement Projects based on operational excellence Working as Manager Risk investigations at amazon.com handling a team of 30 direct reportees and supporting a team of 100+ HC
1. Dhanasekaran.D
Sr. Customer Service Executive at RR Donnelley
Email:ddsekar1976@gmail.com Mobile: +91-9094995170
Residence: No.3A, Kasturi Nagar FirstStreet, Korattur, Chennai – 600 080.India.
BackgroundSummary Experience
Client Manager with hands on experience in Process, Operations, Quality Assurance, with proven
performance not only on the deliverables but also on managing yield and strong people career
management thus provide a long term scalability of process. As a leader successfully resolved difficult
situations strategically and tactfully thus set challenging goals and follow through accomplishments.
Promotedproductionprofessional toManagementsupport.
SKILLS & EXPERTISE
Operationand Process Management
Quality Assurance & Control
Service Delivery
Analysisand Planning
Leadership& People Management
Technical SKILLS
Photoshop, Illustrator, Quark Xpress, Indesign, Corel Draw, Pagemaker, MS-Office, Barcode
Pro. Workingin both Windowsand Mac platform
CAREER GRAPH
RR Donnelley Pvt Ltd(30thJan 2006 totill date)
Sr. Customer Service Executive
(Pagination&PackagingDivisionTeamsize 175)
KeyResponsibilities:
• JoinedasGraphic DesignerandpromotedasSectionManager
• Successful SectionManagerforthe paginationand packagingdivision.
• Responsible forthe entire team’sProductivity,QualityandProductivity.
• Responsible formanaging&leading 45 membersteam
Lead people toperform&buildproductive teams.
• Managed the teamconflictbypersonal counselling
• Establish and implement short and long range goals and objectives, operating procedures,
monitorandevaluate programeffectiveness
• Ensuredthat all Performance Metricsasperthe Qualitywiththe Clientand
withinOrganizationsare exceeded.
• Coordinate with Clientineverystepof ProcessLife Cycle;jobinitiation,planning,
resourcing,executionandcontrol.On-Timedeliveryof the productstothe customers.
• Accomplishingthe process objectives irrespective of constraintsandbe accountable forthe
joboutcome.
2. • Monitorthe constraintsinthe jobinto meetthe expectationof the client,managementand
the team.
• Provide managementoversightof the riskanalysisandriskresponse plan.
• Maintainvarious recordsfor evaluationof the processthusdevise animprovementplan.
• ProficientwithMSprojects
• Collaborate directlywithbusinessunitstoassessthe technical impactof business
requirementsandtoreach consensusonalternativesolutionswhennecessaryinaneffort
to maintainagood customerrelationship
• Settingtargetsforteamand drivingthemtowardsachievingthe goal.Planningand
providingtrainingtobottomperformer.
• Responsible forperiodicinteractionwithclienttopresent reviews,share process
improvementideas,areasof concern,etc.
• Optimizingthe performance of ourteammembersonthe basisof the jobscompletedby
themina particularquarter.
• Generate reportsforthe strategicreview bythe management.
Babaa Graphics. (Apr 2000 toJan 2006)
D.T.P.,LetterPress,Offset&ScreenPrinting
Graphic Designer
Responsible forPaginationandPrinting
• FormattingDTP of Multi languageslike Arabic,Urdu,All Indianlanguages
• Latin languageslike :Spanish,Italian,German, French,Portuguese,Chinese,Japanese,etc
• Hoardingdesign,MulticolourCalendar,Brouchers &PhotoEditing,etc.
M/s. Sreemathi Art Press(Jun1997 ToMar 2000)
D.T.P.,LetterPress,Offset&ScreenPrinting
Graphic Designer
Brochure,Pamphlet,Dangler,Sticker
ProjectWork, Assignment,ColourScanning,
AssignmentForm,Hire Purchase Agreement
Flyer,Souvenir
Ledger,Pointof Purchase,Voucher,
Bill Books,Challans,AnnualReport
Self Card,Letterheads,Labels
Identitycards,Envelops,Invitation
EDUCATION
BBA-Universityof Madras
DiplomainPrintingTechnology,MCC,Chennai
DiplomainMultimediafromArtline GraphicsPvt.Ltd.,
3. PERSONAL DETAILS:
Father’sName : N. Dharmalingam
D.O.B : 01/03/1976
Marital Status : Married
Passport : G4561304
ExpiryDate : 09/08/2017
Visa : US (B1/B2)
ExpiryDate : 31/801/2021