Dhanasekaran.D has over 15 years of experience in customer service, operations, quality assurance, and people management. He is currently a Senior Customer Service Executive at RR Donnelley, where he leads a team of 45 employees and ensures quality, productivity, and on-time delivery. Prior to his current role, he worked as a graphic designer for over 6 years at two other companies. He has expertise in various technical skills including Photoshop, Illustrator, and MS Office. He holds a BBA from the University of Madras and additional printing technology diplomas.

1. Dhanasekaran.D
Sr. Customer Service Executive at RR Donnelley
Email:ddsekar1976@gmail.com Mobile: +91-9094995170
Residence: No.3A, Kasturi Nagar FirstStreet, Korattur, Chennai – 600 080.India.
BackgroundSummary Experience
Client Manager with hands on experience in Process, Operations, Quality Assurance, with proven
performance not only on the deliverables but also on managing yield and strong people career
management thus provide a long term scalability of process. As a leader successfully resolved difficult
situations strategically and tactfully thus set challenging goals and follow through accomplishments.
Promotedproductionprofessional toManagementsupport.
SKILLS & EXPERTISE
 Operationand Process Management
 Quality Assurance & Control
 Service Delivery
 Analysisand Planning
 Leadership& People Management
Technical SKILLS
 Photoshop, Illustrator, Quark Xpress, Indesign, Corel Draw, Pagemaker, MS-Office, Barcode
Pro. Workingin both Windowsand Mac platform
CAREER GRAPH
RR Donnelley Pvt Ltd(30thJan 2006 totill date)
Sr. Customer Service Executive
(Pagination&PackagingDivisionTeamsize 175)
KeyResponsibilities:
• JoinedasGraphic DesignerandpromotedasSectionManager
• Successful SectionManagerforthe paginationand packagingdivision.
• Responsible forthe entire team’sProductivity,QualityandProductivity.
• Responsible formanaging&leading 45 membersteam
Lead people toperform&buildproductive teams.
• Managed the teamconflictbypersonal counselling
• Establish and implement short and long range goals and objectives, operating procedures,
monitorandevaluate programeffectiveness
• Ensuredthat all Performance Metricsasperthe Qualitywiththe Clientand
withinOrganizationsare exceeded.
• Coordinate with Clientineverystepof ProcessLife Cycle;jobinitiation,planning,
resourcing,executionandcontrol.On-Timedeliveryof the productstothe customers.
• Accomplishingthe process objectives irrespective of constraintsandbe accountable forthe
joboutcome.

2. • Monitorthe constraintsinthe jobinto meetthe expectationof the client,managementand
the team.
• Provide managementoversightof the riskanalysisandriskresponse plan.
• Maintainvarious recordsfor evaluationof the processthusdevise animprovementplan.
• ProficientwithMSprojects
• Collaborate directlywithbusinessunitstoassessthe technical impactof business
requirementsandtoreach consensusonalternativesolutionswhennecessaryinaneffort
to maintainagood customerrelationship
• Settingtargetsforteamand drivingthemtowardsachievingthe goal.Planningand
providingtrainingtobottomperformer.
• Responsible forperiodicinteractionwithclienttopresent reviews,share process
improvementideas,areasof concern,etc.
• Optimizingthe performance of ourteammembersonthe basisof the jobscompletedby
themina particularquarter.
• Generate reportsforthe strategicreview bythe management.
Babaa Graphics. (Apr 2000 toJan 2006)
D.T.P.,LetterPress,Offset&ScreenPrinting
Graphic Designer
Responsible forPaginationandPrinting
• FormattingDTP of Multi languageslike Arabic,Urdu,All Indianlanguages
• Latin languageslike :Spanish,Italian,German, French,Portuguese,Chinese,Japanese,etc
• Hoardingdesign,MulticolourCalendar,Brouchers &PhotoEditing,etc.
M/s. Sreemathi Art Press(Jun1997 ToMar 2000)
D.T.P.,LetterPress,Offset&ScreenPrinting
Graphic Designer
 Brochure,Pamphlet,Dangler,Sticker
 ProjectWork, Assignment,ColourScanning,
 AssignmentForm,Hire Purchase Agreement
 Flyer,Souvenir
 Ledger,Pointof Purchase,Voucher,
 Bill Books,Challans,AnnualReport
 Self Card,Letterheads,Labels
 Identitycards,Envelops,Invitation
EDUCATION
BBA-Universityof Madras
DiplomainPrintingTechnology,MCC,Chennai
DiplomainMultimediafromArtline GraphicsPvt.Ltd.,

3. PERSONAL DETAILS:
Father’sName : N. Dharmalingam
D.O.B : 01/03/1976
Marital Status : Married
Passport : G4561304
ExpiryDate : 09/08/2017
Visa : US (B1/B2)
ExpiryDate : 31/801/2021