This document is a resume for Padmoutie Singh Jiram summarizing their professional experience and qualifications. Jiram has over 15 years of experience in wealth management and operations roles at major financial institutions including Morgan Stanley, Morgan Stanley Smith Barney, and Citi Group. Their experience includes implementing process improvements, overseeing operations, managing teams, and ensuring compliance. They have a General Education Diploma and General Certificate of Examination from Guyana South America.
Professional profile of Lean Six Sigma Green Belt certified ITES Outsourcing Operations professional with 10+ years of expertise seeking assignments in establishing Operational Excellence in International Data Service , Contact Centre Processes and BPO Process Transitions.
Professional profile of Lean Six Sigma Green Belt certified ITES Outsourcing Operations professional with 10+ years of expertise seeking assignments in establishing Operational Excellence in International Data Service , Contact Centre Processes and BPO Process Transitions.
Results driven individual, accustomed to wearing many “hats” with a sole focus on the company’s goals. Creative, pragmatic, and proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from workplace experiences.
1. Padmoutie Singh Jiram
13217 114th
Place
South Ozone Park
Queens NY 11417
Padmoutie.S.Jiram@gmail.com
Cell Number: (718) 501 - 5484
HIGHLIGHTS OF QUALIFICATIONS:
Wealth Management / Process Redesign / Change Management / Project and Operations Oversight
Cost Analysis and Reporting Policy and Procedure Development /Quality Control Assessment and Solution
Business and Vendor Relationship / Team building and Retention Initiatives
PROFESSIONAL EXPERIENCE:
Morgan Stanley (1New York Plaza, New York)
Vice President Wealth Management (2013 - 2016)
-- -- Provided support to financial advisors and client service to associates regarding foreign currency and global
currency products/wires.
-- -- Directly approved and authenticated all incoming and outgoing wires that appear through workQ for business rules
over 500million dollars and verified all instructions prior to approval.
-- -- Identified and implemented enhancements to increase efficiency and revenue for the foreign currency and global
currency business.
-- --Timely reviewed and approved Jaws validating amounts, currencies and account numbers so the financial advisors
have data as needed.
-- -- Reviewed, approved and validated all fees and miscellaneous debits at the end of month to facilitate adjustments
and omnibus accounts.
-- -- Integral in implementing new procedures for 100 percent conversion of paper tickets operations to electronic
filings-reduce storage requirements and easy and accurate data adjustments.
-- -- Monitored and verified obligations with funds availability--facilitated customer’s satisfaction.
-- -- Actively participated in implementing a new Morgan Stanley Smith banner platform structure--remodeled
operations.
-- -- Directly involved as the advisory support manger—monitor and evaluate post integration banner—determine
project success.
-- -- Coordinated and participated meetings and developed solutions for challenges identified.
Morgan Stanley Smith Barney (222 Delaware Ave., Delaware)
Vice President Middle Office Manager (2008 -2013)
-- -- Spearheaded operations relocation; new setup increased efficiency and productivity.
-- -- Directed and guided diverse team of eight members responsible for transaction processing—guarantee operations
are completed timely and accurately.
-- -- Developed and implemented trade activity reports—allowed for information pertaining to timeliness, trade
accuracy, assets servicing, overdrafts, cancel and rebill trades and cash project are available at a glance.
-- -- Streamlined operational process of trade lifecycle—reduced operational costs, increased processing capacity and
efficiency.
-- -- Actively monitored daily work load and aligned staff resources with workflow requirements—increase efficiency
and productivity.
-- -- Optimized training in support of operational goals for domestic and international initiatives--flexibility ensured.
-- -- Facilitated multiple aspects of risk management to include overall plans and schedules--established risk/reward.
-- -- Co-ordinated operations in collaboration with senior management --trusted liaison.
-- -- Assessed activities and processes--creating and presenting monthly reports—100 percent oversight/feedback
guaranteed.
Citi Group (New York, New York)
Vice President Wealth Management (1998 -2007)
-- -- Provided dependent teams with operational information in highly dynamic environment--teams empowered.
-- -- Leveraged cutting-edge technology for analysis and strategic planning--keeping abreast with changes.
-- -- Managed training, evaluation and mentoring programs--ensured 100 percent personnel flexibility.
-- -- Established core development standards, policies and procedures--guaranteed measurable benchmarks.
2. -- -- Guided staff proficiency development with core communication technologies-- minimized communication failure.
-- --Reviewed modernization standards to ensure proper equipment availability--ensured no technology surprises.
-- -- Coordinated program development on daily operations--ensured customer requirements were met.
-- -- Served as subject matter expert regarding operations--guaranteed team operational focus.
-- -- Counseled, evaluated and mentored staff--ensured cohesion and highly productive team.
-- -- Coordinated with team members on schedules, tracked and processed all administrative documents--total oversight.
EDUCATION AND TRAINING:
General Education Diploma
General Certificate of Examination (Guyana South America)
SPECIALIZED SKILLS:
-- Expert knowledge of Microsoft Office—Word, Excel and Power Point.
-- Expert knowledge of Business Objects.
-- Experience creating financial models and working with large data sets.
-- Excellent interpersonal skills and ability to interact with various areas of corporate structure including senior
management levels.
-- Strong analytical aptitude.
-- Self-starter with specialized abilities to work in a fast passed, team oriented environment.
-- Strong organizational and time management skills.
-- Ability to quickly learn and apply knowledge of proprietary software.
Above information is Privacy Act Information. Protect IAW Privacy Act of 1974 as amended.
Notes: