Danielle Grimes is seeking a management position where she can apply her customer service, leadership, and strong work ethic skills. She holds a Bachelor's degree in Social and Criminal Justice from Ashford University and has over 4 years of experience as a Claims Specialist at State Farm Insurance where she exceeded call and production goals. Grimes also has laboratory experience as a Specimen Accessioner at LabCorp. She is proficient in Microsoft Office, has strong organizational and communication abilities, and is able to adapt to changing work conditions.

1. Danielle Grimes
7124 Sun Court
Indianapolis, IN 46241
(317) 908-7306
Daking8329@yahoo.com
Profile: A young professional viewed by peers as a source of technical knowledge. Desiring to expand
professionally by applying customer service skills, leadership skills, a strong work ethic, and clear business
focus to an opportune management position. In addition to these capabilities is also the ability to work
individually or within a team, as well as adapting promptly to rapidly changing working conditions.
Education
Ashford University Online August 2013- April, 2016
• Bachelors of Arts: Social and Criminal Justice
Core Strengths
• Strong organizational skills
• Strong interpersonal and
communication skills
• Seasoned in conflict resolution
• Strong problem solving ability
• Energetic work attitude
• Customer service expert
• Adaptive team player
• Proficient with Microsoft Office
Suite
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Experience
Claims Specialist. State Farm Insurance. Indianapolis, IN August 2012- Present
• Process auto claims from multiple states for Auto Claim Central, which demonstrates flexible
learning ability. Improved claim knowledge and skill set to adjust to our customers’ needs across
multiple states.
• Contribute at a high level toward department service levels goals. Positively impact customer
service satisfaction by often exceeding the number of calls expected per monthly production
reviews.
• Align individual or team activities with Enterprise goals, assisted another departments with total
loss claims resulting in improved service levels and customer satisfaction.
• Investigate liability claims and negotiate settlements with other insurance companies, customers,
and attorneys.
Specimen Accessioner. LabCorp. Indianapolis, IN February 2012 to August 2012
• Prepared specimens for analysis

2. • Established proper chronological priorities in testing
• Created new orders in the Laboratory Inventory Management System (LIMS)
Skills
Time Management, Organizational Skills, Call Center, Customer Relations, Customer Service, Data Entry,
Help Desk, Medical Terminology, Microsoft Office Suite, Office Equipment, Problem Resolution,
Switchboard, Technical Support, Multi-tasking, 10-Key, Computer Proficiency, Internet Research
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