This resume summarizes Ashok P. Gurhekar's qualifications for a position requiring 3 years of experience in customer support, back office operations, and supply chain management. He has a BBA in Business Process Management and is proficient in MS Office applications. His current role involves customer support, data analysis, dispatching materials, and data processing using Excel. He has experience leading teams and managing work allocation, decision making, and timeliness.

1. Resume
Ashok P. Gurhekar
Mobile : 91+9689534220
eMail id : gurhekarashok@gmail.com
 Summary
I have three year experience in customer support, back office operation, supply chain in recognized
Organization and during this work I have developed my various skills and qualities and got full
command on MS Office and Computer Other tools.
 Objective
To join a position of responsibility with a professionally managed progressive organization that
provides conducive learning and development.
 Academic Details
Examination University Percentage
BBA (in Business Process
Management)
Y C M O U. Nashik 1st Class
HSC S G B A. Amravati 65.67%
SSC S G B A. Amravati 72.83%
 Work Experience
Organization name Maharashtra Knowledge Corporation Ltd. Pune
Designation  MIS Executive
 Back Office Management
 Channel Network Partners Support
Duration Sep 2013 To Till Date
 Domain Knowledge in
 Proficient in Using MS-Office
 Customer Support
 Data Analysis
 Supply Chain Management

2.  My Roles in Organization
I have given support to our customers
and then I played following roles in
that.
 Give support & Service to customer
via call, email, chat
 Keep accurate records of customers
and their complaints
 investigating and solving customers'
problems
 writing reports analyzing
 developing feedback or complaints
I have dispatched various Materials to
our customers
 Dispatch material
 Distribution
 Material Data Management
 Data Analysis
 Generate Report
I have worked on data processing in
which I make data using Microsoft
Excel.
 Collect data from concern department
& maintain it by using excel tools
 Data Consultation & management by
using Remove Duplicate & Conditional
Formatting
 Do process using technical tools like
File Copier Utility
 Make analysis using Charts & Spark
Line
 Make data ready for certificate printing
by using Vlookup, Pivot Table & If
Formulas
 Provide data for utilization for
Administrator purpose
 Make reports Using Growth Formula,
Pivot Table & Charts I have done team work and as a
Team leader so I learnt management
and my responsibilities were…
 Proper Allocation of work
 Proper Decision Making for work
 Time management to work
completion
 To complete work with success
Data Processing & Management Customer Support
Supply Chain Management Management

3. Skills
PersonalProfile
Non-Technical Technical
Communication MS-Office (Excel, Word, PPT)
Leadership Handle Framework, Portal , Software
Presentation Uses of Technical Tools
Monitoring Internet
Collaborating Other Computer Tools
Date Of Birth July 20 1991
Languages Marathi, English, Hindi
Strength Hard Work, Patients, Adaptable, Able to Listen, Easy Learning,
Accept Feedback
Other Interest Watching TV, Listening Song
Marital status Unmarried
Current Address At. Post: Vanayak Nagar, Lane No. 1. New Sangavi, Pune.
Ta& Dist. Pune (MH)
 Customer Satisfaction( Customer Support)
 Accuracy in works( Data Process)
 Keep Data Safe( in Data Management
Process)
 Accuracy in Work
 Accomplish task within time
 Trouble Shooting
 Avoid Duplication of work
 Work with collaborative Approach
My Responsibilities in Organization Qualities