The document provides packaging guidelines for sellers on the Paytm Mall e-commerce platform. It discusses the types of packaging materials required for different product categories, such as polybags, boxes, and bubble wraps. It emphasizes the importance of standard packaging to ensure safety during transit and create a good customer experience. The guidelines include instructions for packing different types of products, such as electronics, apparel, and more. Sellers can order the recommended packaging materials directly from Paytm Mall.

1. Packaging guidelines for
the Electronic category
In this module, we will discuss:
1. Packaging guidelines for the Electronic Category
2. Steps to order the packaging material

2. Your product goes through a tough journey until it gets
delivered...
Protection
Information
Convenience
Some products need more care &
protection than others Follow our packaging guidelines & don’t worry!

3. Types of packaging material required
Brand’s polybag Brand’s corrugated boxes Bubble wraps (40
GSM)
Air pouch/Void fillers
1/2“ Bubble wraps
Brand’s tape Transparent tape Fragile stickers

4. Types of packaging materials required
Air columns Foam angles Shrink wraps
Corrugated sheets
Foam sheets

5. Why should we have a standard for packaging ?
• Ensures the package’s safety
• Reduces the loss and damage during the transit
• Reduces the number of return products
• Creates a good customer impression
• Develops the customer experience on Paytm mall
• Contributes to the trust of the customer
• Makes online shopping a habit

6. Impact of wrong packaging
• Seriously impacts the product quality (deformation, defective, etc.)
• The seller will not be compensated if there is any damage during shipment
• Receives negative feedback from the customer about the product quality, reduces operational performance,
rating etc
Important points while packing
• Do not use combined, old or used packaging material or packaging material from other e-commerce platforms
• Print all the documents from the seller panel: Packing slip & invoice to be stuck on the outside or in the
pod/invoice pouch, user manuals, warranty paper and other materials (if any) inside the shipment
• Do not stick advertising documents, especially from other ecommerce platforms, inside or outside the parcel

7. What is good packaging ?
• Paytm Mall carton box
• The seller’s logo or website, or the address of
seller’s own store is not allowed
• Carton box from other competitors (Amazon, Flipkart,
Shopclues)
• Used or Damaged box as the outside package
• Leaflets, visiting cards, or vouchers of the seller’s own
store

8. How to paste the packing slip?
• Each shipment should have only one packing slip
• Paste the packing slip securely on the top surface of the
shipment box as this will help in keeping the shipment in an
upright position as much as possible during transit
• Two packing slip on shipment
• Dimmed, unclear packing slip
• Do not fold the AWB number slip

9. How to attach the Invoice?
Keep the packing slip in the pod
pouch. It should be folded in such a
way that the Invoice faces the
inside
Polybags
Fold the invoice pouch & paste it on the
back of the brand's corrugated box &
cover it with transparent tape
Boxes
Keep the invoice in the pod/
invoice pouch
Invoice pouches

10. How to pack a box?
Cross -tape the box with Paytm
Mall tape
Secure the top & bottom of
the box with Paytm mall tape
Keep the invoice in the pod or the
invoice pouch
1. 2.
3.

11. How to pack a box?
Paste the packing slip securely on
the top surface of the shipment box
& cover entirely with transparent
tape
Fold the invoice pouch & paste it
on the back of the brand's
corrugated box & cover it with
transparent tape
4. 5.

12. Category-wise summary sheet
Category Type of Bubble Warp Number of layers Box/Poly Bag
Apparels NA NA Poly Bag
Footwear NA NA Poly Bag
Fashion 40 GSM 2 to 3 Both (As per sub- category)
Bags 40 GSM 2 to 3 Poly Bag
Large Appliances NA NA NA
Small Appliances 40 GSM 3 to 4 NA
Mobile 40 GSM 2 to 3 Box
Mobile Accessories 40 GSM 2 to 3 Box
Laptop 40 GSM 2 to 3 Box
Computer Accessories 40 GSM 2 to 3 Box
Toys 40 GSM 3 to 4 Box
Baby Product 40 GSM 2 to 3 Both (As per sub- category)
Home & Kitchen 40 GSM 3 to 4 Both (As per sub- category)
Camera 40 GSM 2 to 3 Box
*Oversized 40 GSM 3 to 4 Corrugated sheet

13. Usage of polybag & box
Category Packaging material Sub Categories
Fashion Accessories
Poly Bag
Belts Handkerchief
Wallets Ties
Bags Gloves
Socks Shawls
Box Others
Home & Kitchen
Poly Bag
Bedsheets Blankets & Quilts
Curtains Cushions & Pillow
Towels Rugs & Carpets
Box Others
Baby Products
Poly Bag
Diapers
Face wipes
Tissue
Box Others

14. Laptop packaging process flow
Insert the outer box into the
Paytm Mall corrugated box and
for the empty space, use air
pouches so that the product
doesn’t move inside the box
during transit
Wrap the product with 2 to 3
layers of bubble wrap (40
GSM)
Paste the Lithium Ion Battery sticker
for these categories:
• Laptops
• Bluetooth speakers
• UPS
1. 2.
3.

15. Laptop accessories packaging process flow
Cross-tape the box with Paytm
Mall tape
Secure the top & bottom of
the box with Paytm Mall tape
Paste the Lithium Ion Battery sticker
for these categories:
• Laptops
• Bluetooth speakers
• UPS
1. 2.
3.

16. Mobile packaging process flow
Keep the outer box into the
Paytm Mall corrugated box and
for the empty space, use air
pouches so that the product
doesn’t move inside the box
during transit
Wrap the product with 3 to 4
layers of bubble wrap (40
GSM)
4. 5.

17. Mobile accessories packaging process flow
Insert the outer box into Paytm
Mall tamper-proof polybags
Wrap the product with 2 to 3
layers of bubble wrap (40
GSM)
Insert the outer box into the
Paytm Mall corrugated box
Or
1.
2.
2.

18. Camera packaging process flow
Insert the outer box into the
Paytm Mall box or corrugated
sheet and for the empty space,
use air pouches so that the
product doesn’t move inside the
box during transit
Wrap the product with 3 to 4
layers of bubble wrap (40
GSM)
1. 2.

19. Corrugated sheet packaging process flow
Wrap the product with 2 to 3
layers of bubble wrap (40 GSM)
Wrap all the corners with Paytm
Mall tape & paste the packing
slip on the top
1. Products which already
have brand packaging
Pack the outer box into the
corrugated sheet (150 GSM)
1. For a product which does
not have brand packaging,
wrap the product with 3
layers of bubble wrap (40
GSM)
3.
2.
2.

20. How can you the order packaging material?
To order the packaging material from paytmmall.com, click here and follow these steps -
Select the product you
require and then simply
order it
1
1

21. Thanks everyone!
For any query, please raise a ticket on Support