The document provides packaging guidelines for sellers on the Paytm Mall e-commerce platform. It discusses the types of packaging materials required, such as polybags, corrugated boxes, bubble wrap, and tapes. It also outlines packaging processes for different categories like apparel, footwear, fashion accessories, bags, and others. The guidelines aim to ensure safety during transit, reduce damage and returns, and improve the customer experience of online shopping.

1. Packaging guidelines for the
Fashion category
In this module, we will discuss :-
1. Packaging guidelines for the Fashion Category
2. Steps to order the packaging material

2. Your product goes through a tough journey until it
gets delivered...
Protection
Information
Convenience
Some products need more care &
protection than others
Follow our packaging guidelines & don’t worry!

3. Types of packaging material required
Brand’s Polybag Brand’s Corrugated Boxes Bubble Wrap (40 GSM)
Air Pouch/Void fillers
1/2“ Bubble Wrap
Brand’s Tape Transparent Tape Fragile Sticker

4. Types of packaging material required
Air Column Foam Angles Shrink Warp
Corrugated Sheet
Foam Sheet

5. • Ensure the package’s safety
• Reduce the loss and damage during the transit
• Reduce the number of return products
• Create a good customer impression
• Develop customer experience on Paytm mall
• Contribute to the trust of customer
• Make online shopping a habit
Why should we maintain a standard for packaging ?

6. Impact of wrong packaging
• Seriously impacts product quality (deformation, defective, etc.)
• The seller will not be compensated if there is a damage during the shipment
• Receives negative feedback from customer about product quality, reduce operational performance,
rating etc
Important points while packing:
• Do not use combined, old, used, other ecommerce platforms packaging material
• Print all documents from the Seller Panel: Pack the slip & invoice to be stuck on the outside or in the
Pod/invoice pouch, User Manuals, Warranty Paper and other materials (if any) inside the shipment
• Do not stick the advertising documents, especially from other ecommerce platforms, inside or outside
the parcel

7. What is good packaging ?
• Paytm Mall carton box
• Seller logo website, address of the seller’s own
store is not allowed
• Carton box from other competitors (Amazon, Flipkart,
Shopclues)
• Used or Damaged box as the outside package
• Leaflet, card visit or vouchers of seller own store
You should always use: You should not use:

8. How to paste the packing slip?
• Each shipment should have only one Pack Slip
• Paste the Pack Slip securely on the top of the shipment box as this
will help in keeping the shipment in an upright position as much as
possible during transit
• Two Pack slip on shipment
• Dimmed, unclear Pack slip
• Do not fold the AWB number slip

9. How to attach the invoice?
Keep the pack slip in the pod
pouch, it should be folded in such a
way that the Invoice faces the
inside
Poly Bags
Fold the invoice pouch & paste it on the
back side of the brand's Corrugated box
& cover it with transparent tape
Boxes
Keep the invoice in the pod/
invoice pouch
Invoice Pouches

10. How to pack a box?
Cross tape the box with
Paytm Mall tape
1. Secure the top & bottom
of the box with the
Paytm Mall tape
Keep the invoice in the pod or
invoice pouch
2.
3.

11. How to pack a box?
Paste the pack slip securely
on the top surface of the
shipment box & cover
entirely with transparent tape
Fold the invoice pouch & paste it
on the back side of the brand's
corrugated box & cover it with
transparent tape
4. 5.

12. Category-wise summary sheet
Category Type of Bubble Warp Number of layers Box/Poly Bag
Apparels NA NA Poly Bag
Footwear NA NA Poly Bag
Fashion 40 GSM 2 to 3 Both (As per sub- category)
Bags 40 GSM 2 to 3 Poly Bag
Large Appliances NA NA NA
Small Appliances 40 GSM 3 to 4 NA
Mobile 40 GSM 2 to 3 Box
Mobile Accessories 40 GSM 2 to 3 Box
Laptop 40 GSM 2 to 3 Box
Computer Accessories 40 GSM 2 to 3 Box
Toys 40 GSM 3 to 4 Box
Baby Product 40 GSM 2 to 3 Both (As per sub- category)
Home & Kitchen 40 GSM 3 to 4 Both (As per sub- category)
Camera 40 GSM 2 to 3 Box
*Oversized 40 GSM 3 to 4 Corrugated sheet

13. Usage of Poly bag & box
Category Packaging material Sub Categories
Fashion Accessories
Poly Bag
Belts Handkerchief
Wallets Ties
Bags Gloves
Socks Shawls
Box Others
Home & Kitchen
Poly Bag
Bedsheets Blankets & Quilts
Curtains Cushions & Pillow
Towels Rugs & Carpets
Box Others
Baby Products
Poly Bag
Diapers
Face wipes
Tissue
Box Others

14. Apparel packaging process flow
Keep the product into the Paytm
Mall tamper-proof polybags
Pack the product in a clean
polybag or brand packaging
2.1.

15. Footwear packaging process flow
Insert the outer box into the Paytm
Mall tamper-proof polybags
Pack the product in the
brand box
2.1.

16. Fashion accessories packaging process flow (watches,
sunglasses, belts, wallets)
Insert the outer box into the Paytm
Mall corrugated box and for the
empty space, use air pouches so
that the product doesn’t move
inside the box during transit
Wrap the product with 2 to 3
layers of bubble wrap (40
GSM)
2.1.

17. Bag packaging process flow
Insert the outer box into the Paytm
Mall tamper-proof polybags
Pack the product in a
dustproof & clean polybag &
wrap it with 2 to 3 layers of
bubble wrap (40 GSM)
2.1.

18. Corrugated Sheet Packaging Process Flow
Wrap the product with 2 to 3
layers of bubble wrap (40 GSM)
All the corners with Paytm Mall
tape & paste the pack slip on
the top
Products which already have
brand packaging
Pack the outer box into the
corrugated sheet (150 GSM)
The products which do not
have brand packaging, wrap
the product with 3 layers of
bubble wrap (40 GSM)
1. 2.
3.
1. 2.

19. How can you order the packaging material?
To order the packaging material from paytmmall.com, click here and follow these steps -
Select your required product and then simply order it

20. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel.