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Case Study



OVE          Product Management
                     Plan

                             1
•   Selecting a Winning Product
                             •   Market Segmentation
          Step1: Product     •   Market Analysis
           Management        •   Competitor Analysis
                             •   The Requirements Specification


                             •   Over-view
                             •   Market Place
         Step 2: Situation   •   BCG matrix
             analysis        •   POD vs. POP
                             •   SWOT analysis

Agenda
                             • Target segment selection
         Step 3: Marketing   • TOWS Matrix || actions
             Strategy        • Positioning || Battle of minds



                             •   Objective
             Step 4:         •   Advertising
          Communications     •   PR activity
               MIX
                             •   Social media

                                                                  2
Step 1

PRODUCT MANAGMENT


                    3
#1
Selecting a Winning Product



                              4
Selecting the right product ideas means increased
sales, improved profits and huge efficiency gains
               across your company.




                                                5
I will assume that we work in cosmetics products, and this categorized to :
1. Hair
    a.   Shampoo
    b.   Gels
    c.   Tanning
    d.   Nutrition and special situation
2. Skin and body care
    a.   Creams and lotions
    b.   Sun protection and tanning
    c.   Anti-ageing and nutrition
    d.   Special skin caring/treatment
3. Mouth
    a. Tooth pasts
    b. Mouth wash
    c. Cavity cleaners
4. Perfumes/body spray
    a. Body spray
    b. Body splash
    c. Perfumes
5. Shaving
    a.   Pasts
    b.   Foam
    c.   Gels
    d.   Aftershave.                                                          6
I will assume that we work in cosmetics products, and this categorized to :
1. Hair
    a.   Shampoo
    b.   Gels
    c.   Tanning                            In each category we can find a market
    d.   Nutrition and special situation
                                            gap. Or we can create new product for
2. Skin and body care
    a.   Creams and lotions                 new need.
    b.   Sun protection and tanning         Market gap stop points:
    c.   Anti-ageing and nutrition
    d.   Special skin caring/treatment         Uncovered target segment (A,B and C
3. Mouth                                        class variation)
    a. Tooth pasts                             Unavailable product form (size or way
    b. Mouth wash                               or use it)
    c. Cavity cleaners                         Empty positioning (unique position for
4. Perfumes/body spray                          Egyptian market)
    a. Body spray                              Unmatched quality (current products
    b. Body splash                              quality are too bad or too good )
    c. Perfumes                                Market monopoly (market size can
5. Shaving                                      handle two brand names)
    a.   Pasts
    b.   Foam
    c.   Gels
    d.   Aftershave.                                                                     7
I will assume that we work in cosmetics products, and this categorized to :
1. Hair
    a.   Shampoo
    b.   Gels
    c.   Tanning                            In each category we can find a market
    d.   Nutrition and special situation
                                            gap. Or we can create new product for
2. Skin and body care
    a.   Creams and lotions                 new need.
    b.   Sun protection and tanning         Market gap stop points:
    c.   Anti-ageing and nutrition
    d.   Special skin caring/treatment         Uncovered target segment (A,B and C
3. Mouth                                        class variation)
    a. Tooth pasts                             Unavailable product form (size or way
    b. Mouth wash                               or use it)
    c. Cavity cleaners                         Empty positioning (unique position for
4. Perfumes/body spray                          Egyptian market)
    a. Body spray                              Unmatched quality (current products
    b. Body splash                              quality are too bad or too good )
    c. Perfumes                                Market monopoly (market size can
5. Shaving                                      handle two brand names)
    a.   Pasts
    b.   Foam
    c.   Gels
    d.   Aftershave.                                                                     8
Take a look at Personal care Products




                                        9
10
Choosing the product is based on target segment and
      positioning that reflect the brand’s value.


  name         perception     product         Brand




                                                 11
In the same time we need it universal as much as
          possible to help us in diversification.
(brand building take is too hard process, we should up-use the brand as
                much as we can; future diversifications)




                                                                  12
Perception depends on
individual value, goals,
need and expectation.




                      13
Cleanness



Beauty                 Powerful


         The most
         desirable
          trends
 safe                   Sport



           nutrition
                                  14
15
Based on small market observation, I select to start
              where everybody end.
                              Lotions
+brand can fit with male and females by simple modification, brand can
 easily diversified to other personal care products without effecting the
                          brand image and value.




                                                                    16
Based on small market observation, I select to start
              where everybody end.
                              Lotions
+brand can fit with male and females by simple modification, brand can
 easily diversified to other personal care products without effecting the
                          brand image and value.




                                                                    17
Based on small market observation, I select to start
              where everybody end.
                              Lotions
+brand can fit with male and females by simple modification, brand can
 easily diversified to other personal care products without effecting the
                          brand image and value.




                                                                    18
Name Brand




Simple and easy to read name, reflect our objective
       and helps the brand building process.




                                                19
Name Brand




It can be existing words, invented words, abbreviations
                       or hybrids




                                                   20
Name
 Brand




              OVE
         preliminary invented name.




                                      21
#2
Market Segmentation and Sizing



                                 22
Market segmentation
                The selected segment will be
 “Person (male/female) using our product before going
to work drinking late-cafe from Starbucks and planning
 to spend the week end outside Cairo with friends after
                   long day working”



                                                   23
Market segmentation
                The selected segment will be
 “Person (male/female) using our product before going
to work drinking late-cafe from Starbucks and planning
to spend the week end outside Cairo by his own car with
            friends after long day working”



                                                   24
Market sizing
 Egypt is a developing country & age group between
20-40 becomes the largest age segment (Based on CIA fact
             book) with large middle class.
 With good distribution channels we can manage 60%
                 of the target market.



                                                    25
Market sizing
 Egypt is a developing country & age group between
20-40 becomes the largest age segment (Based on CIA fact
             book) with large middle class.
 With good distribution channels we can reach 60%
                 of the target market.



                                                    26
#3
Market Analysis



                  27
• Primary market research
Interviews, mystery shopping and product test. These
tools help us in right product selection.

• Secondary market research
Trade shows and annual report for other competitors

• Assessing product opportunities
This research will confirm our choice and helps in
marketing process (test the market)
                                                     28
• Primary market research
Interviews, mystery shopping and product test. These
tools help us in right product selection.

• Secondary market research
Trade shows and annual report for other competitors

• Assessing product opportunities
This research will confirm our choice and helps in
marketing process (test the market)
                                                     29
• Primary market research
Interviews, mystery shopping and product test. These
tools help us in right product selection.

• Secondary market research
Trade shows and annual report for other competitors

• Assessing product opportunities
This research will confirm our choice and helps in
marketing process (test the market, Brand and product)
                                                   30
#4
Competitor Analysis



                      31
Understanding your competition gives you an edge; it
helps clarify your own competitive advantages, gives
 you an indication of their past, present and future
                  product strategies.




                                                 32
Our direct competitors will be:
Dove
Nivea
Adidas
Gillette
AXE
Rexona
Vaseline




                                  33
Our direct competitors will be:
Dove
Nivea
Adidas
Gillette
AXE
Rexona
Vaseline
                  1. SWOT analysis for competitors
                  2. Understanding competitor objectives


                                                       34
1. SWOT analysis for competitors | Dove
Strength                                   Weakness
Unconventional strategy                    Contradictory in nature
Effective advertising, Free publicity      Objectification of women
Continuously evolving the campaign         Women featured were comparatively
Strong emotional touch                     slim
Cross-selling Possibilities                Use of idealized images in other brands
                                           under the same flagship
                                           Contradictory Japanese campaign



Opportunity                                Threats
Target male customers                      Involved marketing risk
Maintain better standards of quality       Copy by the competitors
Unified advertising throughout the globe   Undermining the aspiration of
Continuous innovation                      consumers



*sources: Dove internal data                                                         35
2. Understanding competitor objectives
•   NIVEA
    •    Nivea - gentle care
    •    Long line, separated by male and female.
    •    Well-recognized brand in creams
•   DOVE
    •    ¼ moisturizing cream
    •    Small product line
•   REXONA
    •    24 pm
    •    Intensive Extensive product line
    •    Different audiences
•   AXE Deodorant
    •    Line Teens only
    •    masculine fragrances with different names (fusion, touch, musk, adrenaline, etc.)
•   Gillate
    •    Male care brand (ranked # 14 in Best Global Brands 2009)                        36
#6
The Requirements Specification
Process


                                 37
Why requirements process
This process saves 80% development effort by pre-
preparation of all requirements. Minimize errors in
 implementation process + harmonization between
                    project items



                                                 38
active ingredient and content
                       The product   should be selected carefully
requirements process
                                      based on product objective
  Key elements of a

                                      and selected brand image..



                                      how to use our product must
                       The usage        be identified and tested
                                     minimizing errors. Especially in
                                     new form or active component



                                          materials, color, size,
                                     specification and more. All this
                       Packaging        items should be selected
                                       carefully to match brand
                                           identity and image .

                                                                39
Materials:
                         Plastic flexible polymer
                         PETE -1




High Quality printing
two color printing




                        Eco Friendly Package
                        Paper: 400gm
                        Color : depend on product
                                             40
#8
Writing Accurate Requirements



                                41
Instruction guide line



Brand identity     Product           Promotion
                  description          tools


Communication    Using manual    Storing and
  strategy                       distribution




                                                 42
Product prepared




                   43
Let us Talk

Marketing



               44
Step 2

SITUATION ANALYSIS


                     45
Over-view
OVE is a body care lotion used any time for any where
       as it works on skin nutrition and protection.
Totally safe as it contain natural ingredient and trustful
                    due to high quality.



    Skin care      Natural        protection      OVE




                                                        46
Market Place   Knowledge is power




                                    47
We will face a great competition from primary and
              secondary competitors.




                                               48
Source:
The fourth annual
BrandZ Top 100 Most
Valuable Global Brands
ranking 2009




                         49
Market Place || Competitive Analysis
Primary:                           Secondary :
• NIVEA
Nivea - gentle care                • Creams
Long line, separated by male and
female.                            • Future diversification
Well-recognized brand in creams      • Rexona
                                     • AXE
• DOVE
¼ moisturizing cream
Small product line

• Bio-Derma
The patient product of choice.
                                                         50
OVE + BCG matrix

                     High
Market Growth Rate

                     low




                               High                           low

                                      Relative market share         51
OVE + Product life cycle



We reach maturity and
competition will elevate
    decline rate




                                     52
OVE + SWOT analysis
Local product (availability)        New brand name
Economic
Specific




Target A class customers             Current competition
Maintain better standards of quality Involved marketing risk
Continuous innovation                Copy by the competitors




                                                               53
Step 3            Planning


MARKET STRATEGY


                             54
OVE USPs



        Compliance
         Nutrition
        Availability
Multi-packing forms & sizes




                              55
OVE + Ansoff’s Grids
             Current Products   New Products



          Market Penetration      Product
Current
Market




              Strategy          Development
                                  Strategy

               Market           Diversification
Markets




            Development            Strategy
 New




              Strategy

                                                  56
TOWS Matrix
              Strength                  Weakness




Opportunity   Market Penetration        Long turn activities
              Focusing                  Branding
              Competitive shift



Threats       Continues PR and social   Maintain special
              campaigns                 Planed innovation



                                                               57
Positioning



              58
It is all about what consumer will remember
                    us with




                                              59
OVE is a nutritional body care lotion that
   protect and maintain skin status




                                             60
Human also eat good meals to maintain
            body health




                                        61
OVE .. The body meal




                       62
Step 4               actions


COMMUNICATIONS MIX


                               63
Objectives


 Market Pentration         Position OVE as healthy nutrition body
                                           lotion




Brand name Graving            Shifting from other competitors




                                                                    64
Above The line

Communication MIX    PR and Road shows
                      Social and online
                    Promotions and offers




                                            65
Creative
   Idea
Generation



             66
We need simple but slightly sophisticated concept




                                                67
68
Key words
Vitamins, nutrition, beauty, clean skin, anti-oxidants,
    safe, daily protection, minimize ageing …




                                                     69
ATL



   TV
 Radio
Out-Door
 Press



           70
PR and Road Show



                   71
PR and Road show




The most important step in OVE brand building is
                 EXPERIENCE




                                               72
Product




Need                           Experience




   Perception             Word of
                           mouth


                                            73
PR


 Direct PR         Indirect PR
campaigns



Road show         Press release

                                  74
It is time for the Psychological war.




                                        75
It is time for the Psychological war.



Locations



                                         76
It is time for the Psychological war.



Locations                Ushers Training



                                           77
It is time for the Psychological war.



Locations                       Ushers Training



      Concept and methodology in the IMC plan
                                                  78
Social Media and online



                          79
Options to enter social
media from the front .
door
Funny creative video on
youtube, share on social
networks.
                             .
Wait for the tipping point
Very useful social
group, implant our
brand + word of mouth
                              .
Count the subscribers while
updating
Offers



         83
In launching phase we aim to motivate customers
           to try it Or recommend it 




                                              84
In launching phase we aim to motivate customers
           to try it Or recommend it 




                                              85
In launching phase we aim to motivate customers
           to try it Or recommend it 




                                              86
In launching phase we aim to motivate customers
           to try it Or recommend it 




           Concept and methodology in the IMC plan
                                                     87
88

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OVE Product Management Plan

  • 1. Case Study OVE Product Management Plan 1
  • 2. Selecting a Winning Product • Market Segmentation Step1: Product • Market Analysis Management • Competitor Analysis • The Requirements Specification • Over-view • Market Place Step 2: Situation • BCG matrix analysis • POD vs. POP • SWOT analysis Agenda • Target segment selection Step 3: Marketing • TOWS Matrix || actions Strategy • Positioning || Battle of minds • Objective Step 4: • Advertising Communications • PR activity MIX • Social media 2
  • 5. Selecting the right product ideas means increased sales, improved profits and huge efficiency gains across your company. 5
  • 6. I will assume that we work in cosmetics products, and this categorized to : 1. Hair a. Shampoo b. Gels c. Tanning d. Nutrition and special situation 2. Skin and body care a. Creams and lotions b. Sun protection and tanning c. Anti-ageing and nutrition d. Special skin caring/treatment 3. Mouth a. Tooth pasts b. Mouth wash c. Cavity cleaners 4. Perfumes/body spray a. Body spray b. Body splash c. Perfumes 5. Shaving a. Pasts b. Foam c. Gels d. Aftershave. 6
  • 7. I will assume that we work in cosmetics products, and this categorized to : 1. Hair a. Shampoo b. Gels c. Tanning In each category we can find a market d. Nutrition and special situation gap. Or we can create new product for 2. Skin and body care a. Creams and lotions new need. b. Sun protection and tanning Market gap stop points: c. Anti-ageing and nutrition d. Special skin caring/treatment  Uncovered target segment (A,B and C 3. Mouth class variation) a. Tooth pasts  Unavailable product form (size or way b. Mouth wash or use it) c. Cavity cleaners  Empty positioning (unique position for 4. Perfumes/body spray Egyptian market) a. Body spray  Unmatched quality (current products b. Body splash quality are too bad or too good ) c. Perfumes  Market monopoly (market size can 5. Shaving handle two brand names) a. Pasts b. Foam c. Gels d. Aftershave. 7
  • 8. I will assume that we work in cosmetics products, and this categorized to : 1. Hair a. Shampoo b. Gels c. Tanning In each category we can find a market d. Nutrition and special situation gap. Or we can create new product for 2. Skin and body care a. Creams and lotions new need. b. Sun protection and tanning Market gap stop points: c. Anti-ageing and nutrition d. Special skin caring/treatment  Uncovered target segment (A,B and C 3. Mouth class variation) a. Tooth pasts  Unavailable product form (size or way b. Mouth wash or use it) c. Cavity cleaners  Empty positioning (unique position for 4. Perfumes/body spray Egyptian market) a. Body spray  Unmatched quality (current products b. Body splash quality are too bad or too good ) c. Perfumes  Market monopoly (market size can 5. Shaving handle two brand names) a. Pasts b. Foam c. Gels d. Aftershave. 8
  • 9. Take a look at Personal care Products 9
  • 10. 10
  • 11. Choosing the product is based on target segment and positioning that reflect the brand’s value. name perception product Brand 11
  • 12. In the same time we need it universal as much as possible to help us in diversification. (brand building take is too hard process, we should up-use the brand as much as we can; future diversifications) 12
  • 13. Perception depends on individual value, goals, need and expectation. 13
  • 14. Cleanness Beauty Powerful The most desirable trends safe Sport nutrition 14
  • 15. 15
  • 16. Based on small market observation, I select to start where everybody end. Lotions +brand can fit with male and females by simple modification, brand can easily diversified to other personal care products without effecting the brand image and value. 16
  • 17. Based on small market observation, I select to start where everybody end. Lotions +brand can fit with male and females by simple modification, brand can easily diversified to other personal care products without effecting the brand image and value. 17
  • 18. Based on small market observation, I select to start where everybody end. Lotions +brand can fit with male and females by simple modification, brand can easily diversified to other personal care products without effecting the brand image and value. 18
  • 19. Name Brand Simple and easy to read name, reflect our objective and helps the brand building process. 19
  • 20. Name Brand It can be existing words, invented words, abbreviations or hybrids 20
  • 21. Name Brand OVE preliminary invented name. 21
  • 23. Market segmentation The selected segment will be “Person (male/female) using our product before going to work drinking late-cafe from Starbucks and planning to spend the week end outside Cairo with friends after long day working” 23
  • 24. Market segmentation The selected segment will be “Person (male/female) using our product before going to work drinking late-cafe from Starbucks and planning to spend the week end outside Cairo by his own car with friends after long day working” 24
  • 25. Market sizing Egypt is a developing country & age group between 20-40 becomes the largest age segment (Based on CIA fact book) with large middle class. With good distribution channels we can manage 60% of the target market. 25
  • 26. Market sizing Egypt is a developing country & age group between 20-40 becomes the largest age segment (Based on CIA fact book) with large middle class. With good distribution channels we can reach 60% of the target market. 26
  • 28. • Primary market research Interviews, mystery shopping and product test. These tools help us in right product selection. • Secondary market research Trade shows and annual report for other competitors • Assessing product opportunities This research will confirm our choice and helps in marketing process (test the market) 28
  • 29. • Primary market research Interviews, mystery shopping and product test. These tools help us in right product selection. • Secondary market research Trade shows and annual report for other competitors • Assessing product opportunities This research will confirm our choice and helps in marketing process (test the market) 29
  • 30. • Primary market research Interviews, mystery shopping and product test. These tools help us in right product selection. • Secondary market research Trade shows and annual report for other competitors • Assessing product opportunities This research will confirm our choice and helps in marketing process (test the market, Brand and product) 30
  • 32. Understanding your competition gives you an edge; it helps clarify your own competitive advantages, gives you an indication of their past, present and future product strategies. 32
  • 33. Our direct competitors will be: Dove Nivea Adidas Gillette AXE Rexona Vaseline 33
  • 34. Our direct competitors will be: Dove Nivea Adidas Gillette AXE Rexona Vaseline 1. SWOT analysis for competitors 2. Understanding competitor objectives 34
  • 35. 1. SWOT analysis for competitors | Dove Strength Weakness Unconventional strategy Contradictory in nature Effective advertising, Free publicity Objectification of women Continuously evolving the campaign Women featured were comparatively Strong emotional touch slim Cross-selling Possibilities Use of idealized images in other brands under the same flagship Contradictory Japanese campaign Opportunity Threats Target male customers Involved marketing risk Maintain better standards of quality Copy by the competitors Unified advertising throughout the globe Undermining the aspiration of Continuous innovation consumers *sources: Dove internal data 35
  • 36. 2. Understanding competitor objectives • NIVEA • Nivea - gentle care • Long line, separated by male and female. • Well-recognized brand in creams • DOVE • ¼ moisturizing cream • Small product line • REXONA • 24 pm • Intensive Extensive product line • Different audiences • AXE Deodorant • Line Teens only • masculine fragrances with different names (fusion, touch, musk, adrenaline, etc.) • Gillate • Male care brand (ranked # 14 in Best Global Brands 2009) 36
  • 38. Why requirements process This process saves 80% development effort by pre- preparation of all requirements. Minimize errors in implementation process + harmonization between project items 38
  • 39. active ingredient and content The product should be selected carefully requirements process based on product objective Key elements of a and selected brand image.. how to use our product must The usage be identified and tested minimizing errors. Especially in new form or active component materials, color, size, specification and more. All this Packaging items should be selected carefully to match brand identity and image . 39
  • 40. Materials: Plastic flexible polymer PETE -1 High Quality printing two color printing Eco Friendly Package Paper: 400gm Color : depend on product 40
  • 42. Instruction guide line Brand identity Product Promotion description tools Communication Using manual Storing and strategy distribution 42
  • 46. Over-view OVE is a body care lotion used any time for any where as it works on skin nutrition and protection. Totally safe as it contain natural ingredient and trustful due to high quality. Skin care Natural protection OVE 46
  • 47. Market Place Knowledge is power 47
  • 48. We will face a great competition from primary and secondary competitors. 48
  • 49. Source: The fourth annual BrandZ Top 100 Most Valuable Global Brands ranking 2009 49
  • 50. Market Place || Competitive Analysis Primary: Secondary : • NIVEA Nivea - gentle care • Creams Long line, separated by male and female. • Future diversification Well-recognized brand in creams • Rexona • AXE • DOVE ¼ moisturizing cream Small product line • Bio-Derma The patient product of choice. 50
  • 51. OVE + BCG matrix High Market Growth Rate low High low Relative market share 51
  • 52. OVE + Product life cycle We reach maturity and competition will elevate decline rate 52
  • 53. OVE + SWOT analysis Local product (availability) New brand name Economic Specific Target A class customers Current competition Maintain better standards of quality Involved marketing risk Continuous innovation Copy by the competitors 53
  • 54. Step 3 Planning MARKET STRATEGY 54
  • 55. OVE USPs Compliance Nutrition Availability Multi-packing forms & sizes 55
  • 56. OVE + Ansoff’s Grids Current Products New Products Market Penetration Product Current Market Strategy Development Strategy Market Diversification Markets Development Strategy New Strategy 56
  • 57. TOWS Matrix Strength Weakness Opportunity Market Penetration Long turn activities Focusing Branding Competitive shift Threats Continues PR and social Maintain special campaigns Planed innovation 57
  • 59. It is all about what consumer will remember us with 59
  • 60. OVE is a nutritional body care lotion that protect and maintain skin status 60
  • 61. Human also eat good meals to maintain body health 61
  • 62. OVE .. The body meal 62
  • 63. Step 4 actions COMMUNICATIONS MIX 63
  • 64. Objectives Market Pentration Position OVE as healthy nutrition body lotion Brand name Graving Shifting from other competitors 64
  • 65. Above The line Communication MIX PR and Road shows Social and online Promotions and offers 65
  • 66. Creative Idea Generation 66
  • 67. We need simple but slightly sophisticated concept 67
  • 68. 68
  • 69. Key words Vitamins, nutrition, beauty, clean skin, anti-oxidants, safe, daily protection, minimize ageing … 69
  • 70. ATL TV Radio Out-Door Press 70
  • 71. PR and Road Show 71
  • 72. PR and Road show The most important step in OVE brand building is EXPERIENCE 72
  • 73. Product Need Experience Perception Word of mouth 73
  • 74. PR Direct PR Indirect PR campaigns Road show Press release 74
  • 75. It is time for the Psychological war. 75
  • 76. It is time for the Psychological war. Locations 76
  • 77. It is time for the Psychological war. Locations Ushers Training 77
  • 78. It is time for the Psychological war. Locations Ushers Training Concept and methodology in the IMC plan 78
  • 79. Social Media and online 79
  • 80. Options to enter social media from the front . door
  • 81. Funny creative video on youtube, share on social networks. . Wait for the tipping point
  • 82. Very useful social group, implant our brand + word of mouth . Count the subscribers while updating
  • 83. Offers 83
  • 84. In launching phase we aim to motivate customers to try it Or recommend it  84
  • 85. In launching phase we aim to motivate customers to try it Or recommend it  85
  • 86. In launching phase we aim to motivate customers to try it Or recommend it  86
  • 87. In launching phase we aim to motivate customers to try it Or recommend it  Concept and methodology in the IMC plan 87
  • 88. 88