This document provides a case study analysis of the lip care market in India and key competitors within this space. It analyzes the market share and growth factors. It also examines the consumer buying process and challenges in the segment. Finally, it provides a brand analysis of Vasocare and competitors like Vaseline, Nivea, and Maybelline on their marketing strategies across digital media like websites, search engine optimization, pay-per-click advertising, and social media presence and engagement.
2. What is the purpose of the audit?
• Measure the current market scenario
•The principal factors that are driving the growth of the market
•To figure out the factors influencing consumer buying process
•Identifying challenges that the lip care segment is facing right
now
•To study how the competitors are approaching the market
• To map the opportunity areas
4. •Lip balms have become a basic necessity
•Consumers mostly opt for branded products nowadays
•Consumers have become brand loyal
•They keep an eye on new product launches
•Are influenced by peers, sometimes resulting in the buying decision
The Buyer’s Psyche
7. • HUL claims to be the market leader in the lip care market on an all-India basis as well as in
urban market, but if one were to look at the top 400 towns, Nivea has displaced HUL's Vaseline
from its No. 1 slot
•According to Nielsen data, in India's 400-plus towns, which includes both general trade and
modern trade, Nivea had a share of nearly 19%, followed by Vaseline at 18% and Maybelline at
around 13% in the year 2013
•Maybelline Baby Lips became the 3rd largest brand in the category within a year of its launch in
2012
•HUL has a large penetration in large and small towns and rural areas whereas Nivea and
Maybelline are still trying to penetrate these markets
The current market scenario
9. •There is a rise in consumption of men’s skin care products,
which were earlier considered purely the woman’s domain
•The urban population with increasing purchasing power is the
major force driving demand for cosmetics and personal care
products
•Petroleum Jelly & Lip Balm- No more a ‘winter only’ product
11. •Lip care products have a seasonal aspect and sales tend to increase in the
winter, when consumers feel the need to protect their lips from harsh
conditions
•Consumer brand loyalty is the main reason for the dominance of certain
brands such as Beiersdorf's NIVEA, Unilever's Vaseline, and L'Oreal's
Maybelline in the Lip Care market
•Once consumers are contented with a product, the probability to try a
different brand is less
•Brand loyalty is a threat for small players and new entrants of the market
Challenges
14. For Men
•Tv advertisements
•Hoardings and print advertisements
•Shelf display in stores
•Friend’s recommendation
Sources of information for latest products in personal care
16. For Men:
•As and when required
For women:
•For regular use-usually pre-decided
Frequency of purchase
17. Men:
•Neighborhood shops/General store/Chemist/Super market
Women:
•Direct marketing companies (Amway/Oriflame/Avon)
•Chemist store
•Neighborhood general store
•Shopping Malls
Where do they generally buy personal care products?
18. For Men
•Recommendation of friends who are users
•Brand name
•Suitability for need (skin type)
•Inclination towards herbal products
•Price
Factors taken into consideration while buying any personal care product
19. For Women
•Recommendation of friends who are users
•Brand name
•Fragrance
•Expiry date
•Long lasting feature
Factors taken into consideration while buying any personal care product
22. •Product of Hindustan Unilever Limited, India’s largest fast
moving consumer goods company
•One of the most trusted skincare brands in India
• Founded in 1870
•Product range: Vaseline Jelly, Vaseline Lip Therapy,
Vaseline Men, Vaseline Intensive care
Vaseline
24. •Vaseline has always been synonymous with Winter for a majority of
people
•It has come up with a variety of products in the last few years
•Mostly famous for its Petroleum Jelly
•Brand positioning has completely changed; Vaseline is no more a
“winter only” product
•Recent TV commercials are all about getting smoother and softer
lips by using Vaseline; Taking care of your body by using Vaseline
Findings
26. •Nivea is a German brand marketed in India By Nivea India
Pvt. Ltd
•Company was founded on March 28th, 1882
•One of the world’s largest skincare brand
Nivea
27. Advertisements
•Ads are not directly talking about taking care of chapped lips unlike Vaseline
•Moral: Live life with a smile
28. •Specialty: Products carry SPF ratings and claims of UV protection and
anti-oxidant activity
•Nivea ‘s marketing campaign “Kiss and Make up” for its line of lip
balm products in India which focused on young consumers became
very popular in Social Media platforms
•Vast product range, packaging is very attractive
•Recent TV commercials: 100 years of skincare for life; Nivea Men-It
starts with you
Findings
30. •Owned by L’OREAL
•Founded in 1915
•Advertising slogan: Maybe she’s born with it.
Maybe it’s Maybelline
Maybelline Baby Lips
31. Advertisements
•Ads are much more vibrant and attractive in comparison to the others
•Moral: Get soft lips like a baby by using Maybelline Baby Lips
32. •Baby lips became the third largest brand in the category within
a year of its launch
•Previously, lip care were considered as boring personal care
products; the whole concept changed with the launch of
Maybelline New York’s ‘Bay Lips’ is September 2012
•Lip balm became a fun product with tint and bright colors
•Recent tv commercials are doing extensive promotion of
Maybelline’s Colossal Kajal
Findings
34. •Product of Emami Limited, one of India’s top FMCG companies
•Brand ambassador: Bipasha Basu
•They entered the Petroleum Jelly market in the year 2008
•The range includes Vasocare Petroleum Jelly, Vasocare Lip Balm,
Vasocare Lip moisturiser, Vasocare Total Moisturizing lotion
Vasocare
36. Advertisements
•Moral: Get lips like Bipasha Basu by using Vasocare Herbal Lip Balm
•Ads are very simple and direct; Pictures are not that great;
Their tagline “GET LIPS LIKE BIPS’ is straight and lacks a zing.
37. •The market share in India for lip care is Rs 56 Crore; With the launch of Vasocare,
Emami aims to capture 7% of the market share
•They don’t do any on-ground activities; Contests are conducted in Social media
platforms
•Most of their advertising is concentrated on Electronic media
•In a crowded and competitive skin care market, Vasocare needs to bring out a new
formulation to stand out from the crowd
•Need to give the products a more modern look
•TVC’s are all about their herbal products
Findings
38. BRAND ANALYSIS
Keyword Vaseline Nivea Maybelline Vasocare
Brand Slogan Soothe and relax with
Vaseline Intensive Care
100 years skincare for
life
Maybe she's born with
it. Maybe it's
Maybelline.
Sanjeevni Sparsh ki
Present Brand
Ambassador
Shraddha Kapoor Parineeti Chopra Alia Bhatt Bipasha Basu
Current ads are talking
about:
Take care of your
body/Get smooth and
nourished lips using
Vaseline
Ads are not directly
talking about taking
care of chapped lips
unlike Vaseline
Ads are vibrant and
attractive;
Ads are all about get
smooth lips as soft as a
baby by using
Maybelline's baby lips
Ads are directly
promoting their
products;
natural and organic
products are the best
Key Learning
40. SEO
Keyword Website Performance
Vaseline Nivea Maybelline Vasocare
Lip care
products in
India
Not in the first 5
pages
Page 2; Rank 5
Page 2; Rank 7
Page 2; Rank 9
Page 1; Rank 4
Page 2; Rank 2
Not in the first 5
pages
Lip balms in
India
Not in the first 5
pages
Page 3; Rank 4 Page 1; Rank 5 Not in the first 5
pages
Favourite lip
balm
Not in the first 5
pages
Not in first 5
pages
Page 3; Rank 2 Not in first 5
pages
* In most of the cases top search result is either Maybelline or Nivea
This slide has the SEO ranking, for identified keywords, of all the competitors in the study
41. SEO
• SEO is very poor for the lip care segment in India; When searched with keywords like
favourite lip balm/popular lip balms in India/lip balm nothing crops up
48. VASELINE
• Vaseline runs PPC for only 1 keyword – Vaseline
•When searched with keywords like lip care products in India,
Vaseline does not appear; whereas its competitor Maybelline’s
name is there
49. NIVEA
• Nives runs PPC for one keyword – Nivea
•No results can be found when searched with keywords like lip balms in India;
•The strangest thing is that, small companies have lesser market share in
comparison to big brands like Nivea, Vaseline,etc like VLCC’s ppc is appearing in the
search results
50. MAYBELLINE BABY LIPS
• Maybelline runs PPCs for three keywords – Maybelline, Maybelline baby lips, balm lip
51. PPC
Keyword Website Performance
Vaseline Nivea Maybelline Vasocare
Lip care
products in
India
NA NA Advertising NA
Lip balms in
India
NA NA NA NA
Favourite lip
balm
NA NA NA NA
Vaseline Advertising NA NA NA
Nivea NA NA NA NA
Maybelline NA NA Advertising NA
Vasocare NA NA NA NA
* In most of the cases top search result is Maybelline
55. 14,803,298 likes
204.7 K people talking about this
Compared to its competitor Vaseline, Nivea has a much larger fan-base
Facebook
56. Latest post trends – Clear skin regimen/ Stay
healthy and eat healthy
Post frequency – 1 post per day
August 21st: 1 post
August 20th : 1 post
August 19th: 1 post
August 18th: 1 post
August 17th : 1 post
August 16th: 1 post
August 15th: 1 post
57. Pictures and content goes hand in hand;
The page publishes updates once a day and the updates are a mix of helpful tips and fun activities
58. Instead of pushing self-promotional content, they share updates that
aims to help people improve their daily lifestyle and food habit
62. •They share the same updates that go out on Facebook
•They don’t make an effort to customize the update at all
•It’s very disappointing that the same update gets cross-posted
63. Findings:
•They post according to a content calendar
•Nivea’s facebook strategy is simple- Be helpful and interesting
•The content is not generating good engagement
•Nivea is not impressive on Twitter; They are broadcasting the
updates that is similar to its facebook content
•Nivea’s Twitter handle boasts of more than 8,000 followers, but
hardly any interaction
65. 4,698,014 likes
52 K people talking about this
Last post was on 7th July; Not as active as their main competitor NIVEA
Facebook
66. Latest post trends – “Win a wardrobe” contest
related posts mostly; “Think positive” quotes;
Nourish your skin using Vaseline products
Post frequency – 1 posts per day (average)
•No consistency in the frequency of posts
July 7th : 1 post
July 1st: 1 post
June 30th: 1 post
June 29th: 1 post
June 28th: 2 posts
June 27th: 2 posts
June 26th: 2 posts
67. • Get a chance to win a wardrobe contest;
•The content is sharable
•Just because of the brand name, engagement is there
•Drawback: Vaseline do not reply
68. •They frequently post ‘Think positive” quotes
•These posts do not initiate a conversation among the audience but they make good
use of pictures
69. •When they promote a product, engagement is very less;
•Questions are not open-ended that’s why people do not take part in any
conversation
73. Findings:
•Vaseline has come up with a a variety of products in the last few years and, as
its Facebook page proclaims, it is now branding itself as a skincare advisor as
well
•Most of its content revolves around great skin
•The creatives are eye-catching and the copy is interesting too
•The content is doing a great job in terms of positioning it as a great skincare
brand
•The frequency of updates is wavering and the content falls short of conveying its
position as a ‘skincare advisor’
•Most of the content is self promotional
75. 3,653,612 likes
19.5 K people talking about this
The engagement rate is apparently quite high, which is definitely a positive aspect
Facebook
76. Latest post trends – Posts based on Maybelline colossal cab contest/
Post frequency – 4 posts per day (average)
August 21st : 2 posts
August 20th: 4 posts
August 19th: 2 posts
August 18th: 4 posts
August 17th: 4 posts
August 16th: 6 posts
77. Most of their daily posts are now based on ‘Maybelline Colossal Cab’, which has
gained popularity and people are talking about it
82. Findings:
•Maybelline is doing a fair job with its Facebook and Twitter profile
•It is making efforts to be interactive in social media platforms
•MAYBELLINE’s Social Media strategy revolves around updates about their offline activities and new
product launches
•Maybelline New York being such a popular brand, people would naturally want to talk about it, like it, share
it with their friends, or even write about it
•They hold contests on a regular basis
•Their ongoing campaign “Hitch a colossal ride” have created a buzz in the social media platforms. The
campaign is all about college goers' getting into a ‘Collosal Cab’, going out for a ride and taking a selfie pic
with the cab or while sitting in the cab. They can stand a chance to win exciting prizes and their respective
colleges will gain popularity
85. Latest post trends – Based on online contests mostly
Post frequency – They do not follow any content calendar
March 25th: 3 posts
March 11th: 2 posts
March10th: 2 posts
March 9th: 1 post
March 8th: 2 post
March 7th: 2 posts
86. •Most of their daily posts are based on online contests and the creatives are very
unimpressive
89. Findings:
•Their facebook page stands nowhere in front of their competitors like
Maybelline, Nivea and Vasocare
•Not active in Twitter
•Creatives are very boring and monotonous
•Lack of originality
•They do not follow a content calendar for Facebook
•No engagement is there in facebook
•Last campaign was held in March; Those who have got a nice smile can get
a chance to win exciting prizes if they share their pictures
91. •Beauty and personal care value sales recorded healthy growth despite high
inflation and increased retail prices
•Beauty and personal care is expected to continue to grow over the forecast
period as consumers, including men, spend more on personal grooming
•Manufacturers will continue to launch new products at different price points
which will help them to gain volume sales and higher margins
•The majority of growth, however, will come from new consumers, who will
increasingly try different products over the forecast period
•Product innovations, safe and healthy organic products, enhanced features and
economical pricing are key factors that will steer high growth in the market over
the years
•Lip care products are most widely used by the teenage group; Since
product/brand loyalty is established at an early age, manufacturers are counting
on the possibility of the teenage segment consumers continuing to use the same
products as they grow up
Lip care market
92. •One of the key factors contributing to the market growth of lip care segment is the growing demand for natural
and organic lip care products; Vasocare product line is all about herbal products made of Aloe Vera, Tulsi, etc; If
promoted properly, they have a huge opportunity to increase their market share in another 2-3 years
•Their social media as well as digital media is very poor; They need to work on this as their competitors are
performing pretty well in these respective platforms
•Their ad content is not that great unlike Nivea and Vaseline
•They should organize contests(On ground and online both) to create a hype in the market
•The look of the products is also not very attractive in comparison to Maybelline and Nivea; Being a herbal
product they don’t have much option though but still product innovation might lead to increase in sales
VASOCARE
94. Why Digital Media
To round it off, we would like you to check out some facts and figures to reinforce the fact
that it is indeed, a digital world.
India is not far behind when you consider the internet penetration throughout the world.
Our audience have changed, they are more exposed and are not afraid of experimentation.
We think it’s time to take the game up a notch.
95. Why Digital Media
India has the third largest internet population after China and United States
It is projected to be the second largest by 2015, with 330-370 million users
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
96. Why Digital Media
Indian digital sector is on the rise, with 31% growth as opposed to other media
Digital Ad Growth Table –
Ad revenues in India, by media -
2013 2014 2015 2016 CAGR
Print 172 193 215 241 11.5%
TV 148 170 197 230 14.7%
Out-Of-Home 22 24 26 29 10.0%
Digital 26 34 44 57 29.9%
Radio 16 20 24 30 20.7%
Total 384 440 506 586 14.3%
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
97. Why Digital Media
Digital Spend In Various Categories –
In 2013, majority of the ad spends went to -
Search Display Social Media
38%
29%
13%
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
98. Why Digital Media
• 73.9 million Indians surfed the web via home or work computer
Demographic –
• 75% of Indian online population is under the age of 35 years
Online activity time spent –
Services Social
Networking
Entertainment Retail News
information
All others
23%
25%
– 11%
3% 3%
35%
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
99. Why Digital Media
Mobiles and Tablets usage in India
• Of the total 110 million mobile internet users –
Mobile
Smartphone
Multimedia Phones
Tablets
81%
10%
9%
3%
85 million
urban 25 million
rural
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
100. Why Digital Media
Mobile Internet Consumption Behavior –
• 57% Indian smartphone users are most likely to download video clips
• Smartphone owners in India are the least likely to be annoyed with mobile ads
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014
101. Why Digital Media
Optimization of the multi screen -
marketers and media sellers rate integrated multi-screen campaigns as very important
marketers expect multi screen campaigns to be very important
Multi media spend is projected to increase by by 2016
48%
88%
30%
Source - http://www.slideshare.net/mitraarnab1/india-on-internet-2014