The document lists numerous sources that have inspired the work of the IT Performance Company. These sources cover topics such as performance measurement, IT value management, IT management measurement, dashboard and scorecard design, analytics and visualization, statistics and randomness, behavior and psychology, and performance and capacity analysis. Many of the sources discuss measuring and improving organizational performance through the use of metrics, key performance indicators, balanced scorecards, and other performance measurement tools and techniques.

1. Our Inspiration …
Research & references sources which
have inspired the work of the
IT Performance Company

2. Performance Measurement
• PuMP Performance Measurement Blueprint (Stacey Barr)
• Transforming Performance Measurement: Rethinking the Way We Measure and Drive
Organizational Success (Dean R. Spitzer)
• Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
(David Parmenter)
• How to Measure Anything: Finding the Value of Intangibles in Business (Douglas W.
Hubbard)
• Strategic Performance Management: Leveraging and Measuring your Intangible Value
Drivers (Bernard Marr)
• Key Performance Indicators (Bernard Marr)
• Measuring Performance: Using the New Metrics to Deploy Strategy & Improve
Performance (Bob Frost)
• Designing Metrics (Dr. Bob Frost)
• misLeading Indicators (Philip Greem, George Gabor)
• The 4 Disciplines of Execution (Franklin Covey Institute)
• The Balanced Scorecard : Measures that drive performance (Kaplan & Norton)
• Using the Balanced Scorecard as a strategic management system (Kaplan & Norton)
• The Balanced Scorecard (Paul R.Niven)

3. IT Value Management
• Value-Driven IT Management: Commercializing the IT Function (Iain Aitken)
• IT Performance Management (Peter Wiggers, Maritha de Boer-de Wit, Henk Kok)
• Effective Measurement and Management of IT Costs and Benefits (Dan Remenyi)
• Reinventing the IT Department (Terry White)
• Managing Information Technology for Business Value (Martin Curley)
• Measuring the Business Value of Information Technology (David Sward)
• The IT Value Network: From IT Investment to Stakeholder Value (Tony J. Read)
• Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy
(Jessica Keyes)

4. IT Management Measurement
• IT Governance Metrics Measurement and Benchmarking Best Practice Workbook
(Gerard Blokdijk, Ivanka Menken)
• Benchmarking for Effective Network Management (Kornel Terplan)
• ITIL V2 & V3
• Metrics for IT Service Management: ITSM Library (Peter Brooks)
• Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management
Metrics That Matter Most to IT Senior Executives (Randy A. Steinberg)
• COBIT 5

5. Dashboard & Scorecard Design
• Information Dashboard Design: The Effective Visual Communication of Data
(Stephen Few)
• Performance Dashboards: Measuring, Monitoring, and Managing Your Business
(Wayne W. Eckerson)
• Balanced Scorecards and Operational Dashboards with Microsoft Excel (Ron Person)

6. Analytics & Visualisation
• Show Me the Numbers: Designing Tables and Graphs to Enlighten (Stephen Few)
• Now You See It (Stephen Few)
• The Visual Display of Quantitative Information (Edward R. Tufte)
• Visualize This: The FlowingData Guide to Design, Visualization, and Statistics
• (Nathan Yau)
• Pulse: The New Science of Harnessing Internet Buzz to Track Threats and
Opportunities (Douglas W. Hubbard)
• The Accidental Analyst: Show Your Data Who's Boss (Eileen McDaniel, Stephen
McDaniel)
• Analytics at Work: Smarter Decisions, Better Results (Thomas H. Davenport, Jeanne
G. Harris, Robert Morison)
• Facts are Sacred: The power of data (Simon Rogers)

7. Statistics & Randomness
• Naked Statistics: Stripping the Dread from the Data - Charles Wheelan
• Thinking Statistically (Uri Bram)
• Understand Statistics (Alan Graham)
• How to Lie with Statistics (Darrell Huff, Irving Geis)
• Statistics Essentials (Deborah Rumsey)
• The Black Swan: The Impact of the Highly Improbable (Nassim Nicholas Taleb)
• Antifragile: How to Live in a World We Don't Understand (Nassim Nicholas Taleb)
• The Drunkard's Walk: How Randomness Rules Our Lives (Leonard Mlodinow)
• Chaos: Making a New Science (James Gleick)

8. Behaviour & Psychology
• Thinking, Fast and Slow (Daniel Kahneman)
• Mistakes were Made (but not by me) (Carol Tavris, Elliot Aronson)
• Predictably Irrational and Upside of Irrationality (Dan Ariely)
• The Five Dysfunctions of a Team: A Leadership Fable (Patrick M. Lencioni)

9. Performance & Capacity Analysis
• Performance Assurance for IT Systems (Brian King)
• Performance by Design (Daniel A. Menasce et al)
• Capacity Planning for Web Services (Daniel A. Menasce et al)
• The Art of Capacity Planning: Scaling Web Resources (John Allspaw)
• Guerrilla Capacity Planning: A Tactical Approach to Planning for Highly Scalable
Applications and Services (Neil J. Gunther)
• The Art of Application Performance Testing (Ian Molyneaux)
• Measuring Computer Performance: A Practitioner's Guide (David J. Lilja)
• The Practical Performance Analyst (Neil J. Gunther, Raj Jain)
• The Art of Computer Systems Performance Analysis (R. K. Jain)