SlideShare a Scribd company logo
Our Agile Journey so far…
3 November 2016
Tim Wall
Alex Cottrell
©Zurich
Observations
©Zurich
A new way of working to support customer centricity, the
digital movement and a desire to test and learn quicker
3
Analysis
Design
Build
Test
Implement
Producing
working
software
earlier
©Zurich
The right people with the right mind set…
4
?
…are comfortable with a changing landscape and
multiple short distance horizons
©Zurich
Broaden your field of vision
5
Architecture
Testing
ScrumMaster
ProductOwner
A utility player with a relentless focus on the quality,
delivery and relevance of the end product
SME
PM
Is there an opportunity to create a BA Hub
at the centre of everything?
Don’t be afraid to play out of position once
in a while!
©Zurich
Don’t think like an <insurance> company
6
• The BA can help influence the UX
• Look at best in class
• Agile encourages creativity
©Zurich
Customer
7
Speak Listen Analyse Do Evaluate
• Elaboration
• Feasibility
• Mapped to the business’ vision
Continual customer engagement
©Zurich
Scrum Board
8
Product Backlog
Story Epic
Story 9 1
Story 8 1
Story 7 1
Story 5 1
Story 2 1
Story 4 1
Story 6 1
Story 1 2
Story 3 1
Rocks
(Large functional
components) and Pebbles
(Small functional
components)
Avoid stagnated products by prioritising some pebbles
©Zurich
Back End
Front End
• Enables early customer engagement and verification
• Aids Funding decisions by providing the end product early
• Provides context (for the back end)
• Suited to a pilot implementation
Back End
9
Decoupling the front and back end delivery
©Zurich
10
Virtual Working Challenges – Leverage the Tech!
©Zurich
Scrum Practicals
©Zurich
Understand and Visualise the overall scope
12
 Understand the project landscape
©Zurich
Thoroughly understand your Stakeholders
Main professional
driver
Motivation
Goals from
project
Current
Frustrations
Personality Type
IT Literacy level
“Jamie Jones”
(Underwriter)
13
 Create customer personas
Personal
Information
©Zurich
Understand your user journeys
Journey 3
Journey 4
Journey 5
Journey 1
Journey 6
Journey 7
Journey 2
Journey 8
 Identify the individual journeys through the system
14
 Divide them into functional ‘Epics’ of large but distinct pieces of
functionality
©Zurich
Create your stories & product backlog
Product Backlog
Sprint Backlog
Attach a customer document
Epic: Create a new customer record
ID123 Estimate: 5d
User Story
As a
I want to
In order to
Acceptance Criteria
conditions that the product must satisfy to be accepted by
the requester
• (Reference to wireframe)
• (Reference to data dictionary)
Story
©Zurich
Less big and clunky, more small and chunky
Story
Story
Story
Sprint 1
Sprint 2
Sprint 3
Role Based
Permissions
Wireframes
Data
Dictionary
Process
Models
Update
and
reference
Update
and
reference
Artefacts Artefacts
 Write succinct User Stories to define needs of the users from the system
 Create and maintain central artefacts and reference in stories
©Zurich
Don’t get stuck in the long grass
Try to avoid becoming a factory for producing detailed stories
17
©Zurich
Manage traceability at all levels
Focus on elaborating lightweight, quality detailed stories…
18
…but don’t forget to maintain the slower moving scope and understand
the direction the project is traveling in
©Zurich
Any Questions?

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Our Agile journey so far...

  • 1. Our Agile Journey so far… 3 November 2016 Tim Wall Alex Cottrell
  • 3. ©Zurich A new way of working to support customer centricity, the digital movement and a desire to test and learn quicker 3 Analysis Design Build Test Implement Producing working software earlier
  • 4. ©Zurich The right people with the right mind set… 4 ? …are comfortable with a changing landscape and multiple short distance horizons
  • 5. ©Zurich Broaden your field of vision 5 Architecture Testing ScrumMaster ProductOwner A utility player with a relentless focus on the quality, delivery and relevance of the end product SME PM Is there an opportunity to create a BA Hub at the centre of everything? Don’t be afraid to play out of position once in a while!
  • 6. ©Zurich Don’t think like an <insurance> company 6 • The BA can help influence the UX • Look at best in class • Agile encourages creativity
  • 7. ©Zurich Customer 7 Speak Listen Analyse Do Evaluate • Elaboration • Feasibility • Mapped to the business’ vision Continual customer engagement
  • 8. ©Zurich Scrum Board 8 Product Backlog Story Epic Story 9 1 Story 8 1 Story 7 1 Story 5 1 Story 2 1 Story 4 1 Story 6 1 Story 1 2 Story 3 1 Rocks (Large functional components) and Pebbles (Small functional components) Avoid stagnated products by prioritising some pebbles
  • 9. ©Zurich Back End Front End • Enables early customer engagement and verification • Aids Funding decisions by providing the end product early • Provides context (for the back end) • Suited to a pilot implementation Back End 9 Decoupling the front and back end delivery
  • 10. ©Zurich 10 Virtual Working Challenges – Leverage the Tech!
  • 12. ©Zurich Understand and Visualise the overall scope 12  Understand the project landscape
  • 13. ©Zurich Thoroughly understand your Stakeholders Main professional driver Motivation Goals from project Current Frustrations Personality Type IT Literacy level “Jamie Jones” (Underwriter) 13  Create customer personas Personal Information
  • 14. ©Zurich Understand your user journeys Journey 3 Journey 4 Journey 5 Journey 1 Journey 6 Journey 7 Journey 2 Journey 8  Identify the individual journeys through the system 14  Divide them into functional ‘Epics’ of large but distinct pieces of functionality
  • 15. ©Zurich Create your stories & product backlog Product Backlog Sprint Backlog Attach a customer document Epic: Create a new customer record ID123 Estimate: 5d User Story As a I want to In order to Acceptance Criteria conditions that the product must satisfy to be accepted by the requester • (Reference to wireframe) • (Reference to data dictionary) Story
  • 16. ©Zurich Less big and clunky, more small and chunky Story Story Story Sprint 1 Sprint 2 Sprint 3 Role Based Permissions Wireframes Data Dictionary Process Models Update and reference Update and reference Artefacts Artefacts  Write succinct User Stories to define needs of the users from the system  Create and maintain central artefacts and reference in stories
  • 17. ©Zurich Don’t get stuck in the long grass Try to avoid becoming a factory for producing detailed stories 17
  • 18. ©Zurich Manage traceability at all levels Focus on elaborating lightweight, quality detailed stories… 18 …but don’t forget to maintain the slower moving scope and understand the direction the project is traveling in

Editor's Notes

  1. From your workshops and interviews visualise the overall ‘scope landscape’, use imprecise wording Get a view on how everything hangs together One bubble could comprise of many Epics
  2. The classic ‘As a user’ is never enough Use personas We are not trying to predict how the stakeholders want to interact with our application, we need to know these things for sure to ensure the system fits correctly Give them a personality, understand their motivations, frustrations etc
  3. Identify the processes that can be done independently from each other Turn the large areas into functional ‘Epics’ Use as a way of gaining agreement of the project scope from all parties
  4. Decompose the Epics into small, estimatable User Stories Get it up on a wall, put in priority & dependency order from top down, Physical product backlog is a much more powerful collaborative tool than digital
  5. Lightweight stories referencing lightweight central artefacts Update incrementally and reference Artefacts are lightweight and only show what is required to deliver the product
  6. What you’re going to tell them
  7. Monitor new requirements that fall out of original scope Discuss with PO and Sponsor to ensure everyone is happy with any direction changes due to customer feedback Look to remove scope that is out of date and unlikely to be developed