Source is a specialist advisory firm that aims to ensure outsourcing relationships deliver positive outcomes for all parties involved. It offers end-to-end advisory services across the outsourcing lifecycle from strategy development through ongoing management. Source's approach is built around identifying, qualifying, and delivering pre-defined positive outcomes for customers and providers. It has achieved remarkable outcomes for clients, including significant cost savings, and guarantees positive results.

1. Introduction to Source
Delivering positive outcomes for everybody involved in outsourcing
July 2014
© Source 2014 – Confidential

2. Source is revolutionising the sourcing advisory
marketplace
Source is a specialist independent advisory firm working with both customers and
providers of outsourced services to make sure that outsourcing relationships
deliver a positive outcome for everyone
• The company was established
to create something
remarkable in the sourcing
advisory marketplace and to
stimulate the entire outsourcing
industry to evolve
• Our vision is to change the
“brand” of outsourcing through
our focus on positive outcomes
for everyone
• Our team of specialist advisors
are selected for their energy,
flexibility, curiosity and positive
source.co.uk
approach, as well as for their
sourcing experience
• We work throughout the
sourcing lifecycle, from strategy
development, through initiating
a relationship, transitioning
services and beyond
• We are passionate about
delivering positive outcomes
from outsourcing
Our vision is to change the
‘brand’ of outsourcing

3. We work for a variety of large and well-known
organisations across all market sectors
source.co.uk

4. Source offers the full range of end-to-end sourcing
advisory services
We advise clients on ITO and BPO and other leading-edge areas of sourcing, using our innovative
set of practical tools and services which cover the whole sourcing lifecycle
source.co.uk
Benchmarking
Sourcing
Assurance
Niche
Capabilities
Supporting
Capabilities
M&A and Due
Diligence
Sourcing
Negotiation
Sourcing
Strategy
Sourcing
Lifecycle
Ongoing Sourcing
Management
Sourcing
Implementation
IT Outsourcing
ERP Sourcing
(SAP, Oracle,
etc.)
Industry-
Specific BPO
Back Office BPO
F&A, HR &
Procurement
Legal Services
Sourcing
Robotic Process
Automation
Core
Capabilities
Engineering Services
Outsourcing
• We are advising on sourcing
initiatives across all areas of ITO
including ERP and SIAM
• We are also supporting sourcing
projects across all areas of back
office and industry-specific BPO
• We advise and support clients
through all phases of the sourcing
lifecycle – from sourcing strategy to
ongoing sourcing management
• We have a number of specific
supporting services - including
benchmarking, negotiation, due
diligence and sourcing assurance
• We are experts in several leading-edge
areas of outsourcing such as
robotic automation and legal services
sourcing

5. Source supports its clients at every point throughout
the sourcing lifecycle
We look to remain involved from initial sourcing strategy right through to delivery of positive
outcomes and expected benefits from the resulting sourcing relationships, as required
Sourcing
strategy
+ Getting the right
strategy in the first
place is the best way
to get the right
outcome
+ Source works with
clients to understand
what they have and
what they want to
achieve, and then set
them off on the right
path
source.co.uk
Provider
engagement
Sourcing
Assurance,
health checks &
interventios
Transition and
provider
management
setup
Exit and
renewal
support
+ Finding the right
provider with the
right skills and fit
to deliver the
outcomes is
essential, as is a
robust contract
tailored for the
needs of both
parties
+ Transition is where
the tone of the
relationship is set
and the direction
of travel
established
+ Source supports
customer and
provider through
transition to
ensure that things
get off on the right
foot and there is
the best possible
likelihood of
success
+ One aspect of this
is VMO design and
setup
+ When things are
not going right, a
Healthcheck can
find out why and
identify the best
intervention to get
things back on
track
+ Sourcing
Assurance is a
regular, ongoing
‘steering hand’
designed to keep
things on track
once they are
going in the right
direction
+ Preparing for exit
can be fraught and
complex. Source
helps ensure that
the job is done
thoroughly while
protecting
relationships
+ Renewal or
renegotiation of a
relationship gives
an opportunity to
capitalise on
opportunities. We
help maximise the
outcomes

6. Positive Outcomes: an approach that begins with the end
in mind
Our approach is built around a robust set of tools and approaches that
identify, qualify and deliver against a pre-defined set of positive
outcomes
source.co.uk
why do we
need to
change? what scope is
under
consideration
?
how does
the change
need to
happen?
where
should the
services
be
delivered
from?
when should
transition to
the new
service
model
happen?
who will
provide
the
services? how much
value can
be
realised?
Before we start working our
customers on any project, we run
a workshop based on our Positive
Outcomes Approach to make
sure that we understand exactly
what it needs to deliver
For any outsourcing initiative to
work, everyone involved needs to
understand a shared set of
outcomes that they are working
towards
By taking the time to understand
who affects, or is affected by any
change and what is important to
them, we can develop a set of
shared objectives that deliver a
positive outcome to everyone –
creating a catalyst for change
Communicating and tracking
these Positive Outcomes through
the entire life cycle helps to
maintain momentum and energy
towards achieving them
We embed this philosophy in all
of our tools, methodologies and
ways of working
Our team of Sourcerers are
trained in the Positive Outcome
Approach and values and pass
that knowledge on to the teams
that they work with during the
engagement

7. We are not just an advisor – we achieve
remarkable outcomes
100% positive outcomes for our customers, leading to 100% repeat
business
• Winner of the National Outsourcing
Association award for Outsourcing
Advisor of the Year 2013
• Recognised by our customers for our
innovative commercial and alliance
models incorporating new approaches
to service incentivisation, governance
and relationship management
• Established ‘sourcing assurance’ to
guarantee positive outcomes for
customers and providers as a service
line with supporting toolset
• Developed and applied the
“Hotsourcing” approach, reducing the
sourcing process from 4-6 months to
12 weeks or less - for both IT and
business process projects – where
appropriate
• Delivered several major global
sourcing transformations across ITO
source.co.uk
and BPO with significant associated
savings of up to 50%
• Provided coaching and mentoring
services to all of our customers –
leaving an enduring legacy of skills
and knowledge
• Draw on experience of over 250 IT
benchmarks and 3 separate data
sources to give a practical, actionable
recommendations to improve IT
• Sourced key staff for our customers –
to replace ourselves and leave a
positive legacy
• Developed and established a Star
Chamber SSRM programme in the UK
to save in excess of £20m
• Successfully transitioned multiple
global service providers for Microsoft –
described as the best transition in their
history
”Source comes with a
bag of magic that
simply delivers and
delivers simply”
Lauren Tennant, chairman of the
National Outsourcing Association

8. Source is a new type of advisory firm. The
outsourcing market has evolved over the
years, while traditional models of sourcing
advisory have lagged behind. Our new
approach combines independent advice &
expertise, practical support and hands-on
training and our customers say that it is
transforming the way in which they work
with their strategic suppliers.
Positive outcomes guaranteed
We believe passionately that outsourcing or insourcing
should have a positive impact on everyone involved
Simplifying – just enough
We don’t think that outsourcing has to be complicated. We
understand why deals fail and we work hard to make sure
that you succeed.
No compromise on the truth
We will only ever give you our honest, informed opinion. We
will never say yes simply because it’s what you want to hear.
Walking in your shoes
We’ve been both buyers and customers of outsourced
services – so we know how it feels and how we can help
Reduce risk, increase success
We will work with you over the lifetime of your sourcing deal,
staking our reputation on making it successful