8. Strong Culture
• Clear Expectations
• Jobs
• Behaviour
• Dress
• Clear chain of command
• Sense of well-being
• “Group Think”
9. Weak Culture
• Extra efforts
• Inability to focus
• Lack of cohesiveness
• Low morale
10.
11. Types of Cultures
• Clan (Collaborate)
• Entrepreneurial (Adhocracy)
• Bureaucratic (Hierarchy)
• Market (Compete)
Organic Process (Flexibility, Spontaneity)
Mechanic Process (Control, Order, Stability)
12. Attributes Leader Style
Cohesive, Participation, Teamwork,
Sense of family
Mentor, Facilitator, Parent-figure
Bonding Strategic Emphasis
Loyalty, Tradition
Commitment, Morale, Development
of Human Resources
Clan
16. Sub types
• Normative Culture
• Pragmatic Culture
• Academy Culture
• Collaborate Work Culture
• Adhocracy Work Culture
• Baseball Team Culture
• Club Culture
• Fortress Culture
• Macho Culture
• Work Hard Play Hard Culture
• Bet Your Company Culture
• Process Culture
18. Importance
• Positive Employee Engagement
• Attraction of New Customers
• Boosting Revenues
• Greater Employee Retention
• Customer Satisfaction
• Reduction in Operating Costs
19. Factors of Success
• Unity
• Loyalty
• Healthy Competition
• Direction
• Identity
20. Attributes
• Respectful communication
• Patient-centered care focus
• Supportive management
regarding
• Errors and mistakes
• transparent communication
• open dialogue across roles
• team-focused environment
• Collaborative leadership style
• Clearly defined accountability
across roles
• adapts to change readily
• Compensation plan alignment
with
• mission and values
• Clear performance expectations
• innovative approach to care
• objective performance
evaluations
• Clear mission and values