2. 1. Miss Perez is well-loved by her students. She delivers her
lessons in English well. Everybody loves the way she
handles her class because she shows interest in her
students by listening attentively to them as they share their
difficulties and confusion in the lessons. She explains with
patience and enthusiasm for her students to understand the
lessons. What evidence shows Miss Perez as an effective
communicator?
A.Miss Perez is well-loved by her students.
B.Everybody loves the way she handles her class.
C.She shows interest in her students and listens attentively to them.
D.She explains the lessons with patience and enthusiasm.
3. 2. Mr. Santos, the store manager talked to one of his workers
named Marcus because of the fighting incident that happened in the
store which involved Marcus and a certain customer. Marcus
explained his side, however, Mr. Santos sneered at times while
Marcus explained the situation. Mr. Santos remembered that this
was not the first time Marcus got into trouble. What statement
justifies Mr. Santos’s bias toward Marcus during the conversation?
A.Mr. Santos confronted Marcus regarding the fighting incident.
B.Mr. Santos remembered the incidents where Marcus got into trouble.
C.Mr. Santos sneered at times while Marcus explained the incident.
D.Mr. Santos argued with Marcus.
4. 3. It could be a reason why communication
breakdown occurs?
A.The speaker expresses thoughts, feelings, needs, and beliefs
honestly.
B.The speaker accepts compliments graciously.
C.The speaker gives too much information and details.
D.The speaker concentrates on the speaker.
5. 4. How would poor communication affect
individuals?
A.It would create misunderstanding and conflict, among others.
B.It would boost workers’ self-confidence.
C.It would develop a more favorable workplace.
D.It would lead to higher job satisfaction.
6. 5. What information would you use to support that a
person is in control of his emotions?
A.The person defends his perspective and takes no
responsibility for the things he does.
B.The person spends some time processing the situation and
clarifying the questions before responding.
C.The person uses other people to accomplish whatever his
goals happen to be.
D.The person has difficulty staying on point about certain issues
and is not interested in others’ points of view.
7. 6. How could you prove that language is a barrier to
communication?
A.Verbal language is the only way to reach out and
communicate with others.
B.People who use technical words in communication convey
clear information.
C.Language is important in communication and not using the
words of the person he’s talking with makes communication
ineffective.
D.People who speak in a loud voice cannot be understood.
8. 7. What do you mean when the person is fully
concentrating on what is being said, rather than
just merely hearing the message?
A.The person is assertive.
B.The person is aware and in control of his emotions.
C.The person is an active listener.
D.The person values nonverbal signals.
9. 8. Mae was talking to her best friend over the phone when her
mother called and asked her to go to the nearest drug store to buy
over-the-counter medicine for her. When she reached home and
handed the medicine to her mother, her mother found out that the
pharmacist handed her the wrong medicine. Can you explain what is
happening?
A.Mae talked loudly that the pharmacist was not able to grasp what she said.
B.The pharmacist was busy talking with her boss at the time that she handed
the wrong medicine to Mae.
C.Mae was not able to grasp clearly the medicine her mother asked her to buy
because she was talking to her best friend.
D.The pharmacist has difficulty reading the labels.
10. 9. What strategy should Mae use to avoid communication
breakdown?
A.Mae must use nonverbal communication to deliver the
information clearly.
B.Mae must consider the emotional state and cultural
background of the person she is communicating with.
C.She must be aware of individual differences when
communicating with others.
D.She must focus fully on what the speaker is saying and
wanted to communicate.
11. 10. How would you apply effective communication where
the attitudinal barrier is present?
A.Avoid conversation with the group to limit
misunderstandings.
B.Always look at the positive side of the person and what
he can contribute to the group.
C.Talk only to those who can understand your point of
view.
D.Always show interest in the people who know you and
express positive feelings towards you.
12. 11. The following are the types of barriers to
communication, EXCEPT:
A.Language C. Emotional
B.Environmental D. Special
13. 12. What idea best shows the breakdown of
communication?
A.There is a slow flow of feedback
B.There is outrage from the speaker.
C.There is a miscommunication.
D.There is a sensitive topic to discuss.
14. 13. How would you recognize a physical noise?
A.People are starting to feel irritated in the symposium because
of the speaker’s low energy.
B.People get fidgety during the symposium because they
already wanted to go home.
C.People are confused with the use of jargon; that the
facilitators are using during the seminar.
D.People are starting to get annoyed with the cell phone ringing
one after another.
15. 14. Which among the examples shows an emotional
barrier?
A.Scientific discussion with those who do not know much about
the topic.
B.Hesitation and shyness to share in front.
C.Frustration over a very low score in one of the subjects.
D.A very loud noise in the seminar.
16. 15. The listener could not listen well because she
is distracted by the rate of his speech. How should
you address this barrier of communication?
A.Look for another speaker.
B.Tell the speaker to slow down with his speech.
C.Ask your seatmate about what the speaker is saying.
D.Never mind the barrier.
17. 16. Which among the following is NOT an example of a
Language Barrier?
A.no clarity in speech
B.using jargon
C.not being specific
D.distraction in the environment
18. 17. During the meeting, Mike has difficulty hearing what
people at the opposite end of the table say so he
decided to wear a hearing aid to help him during the
sales meeting. Which of the barriers to effective listening
would be reflected in Mike’s need for a hearing aid?
A.Physiological Barrier C. Systematic Barrier
B.Physical Barrier D. Psychological Barrier
19. 18. Which barrier is characterized by a set of
vocabulary in a certain field?
A.International profession
B.Jargon
C.emotional barrier
D.specialized field of expertise
20. 19. What can be inferred about communication and cultural
differences?
A.Communication can still be effective even when there are
cultural differences.
B.Cultural differences always largely affect communication in
many ways.
C.Communication is seldom a way to break cultural
differences.
D.Cultural differences should be properly addressed to
maintain solid communication.
21. 20. Which situation shows that the communication
process is complete?
A.Sharon understood the instruction given to her by her
mother and immediately did it.
B.David asked the teacher to repeat the instruction.
C.Karen frowned as she listened to the speaker.
D.The saleslady handed the buyer the wrong shoes.
23. 1. Miss Perez is well-loved by her students. She delivers her
lessons in English well. Everybody loves the way she handles
her class because she shows interest in her students by
listening attentively to them as they share their difficulties and
confusion in the lessons. She explains with patience and
enthusiasm for her students to understand the lessons. What
evidence shows Miss Perez as an effective communicator?
A.Miss Perez is well-loved by her students.
B.Everybody loves the way she handles her class.
C.She shows interest in her students and listens attentively to them.
D.She explains the lessons with patience and enthusiasm.
24. 2. Mr. Santos, the store manager talked to one of his workers
named Marcus because of the fighting incident that happened in the
store which involved Marcus and a certain customer. Marcus
explained his side, however, Mr. Santos sneered at times while
Marcus explained the situation. Mr. Santos remembered that this
was not the first time Marcus got into trouble. What statement
justifies Mr. Santos’s bias toward Marcus during the conversation?
A.Mr. Santos confronted Marcus regarding the fighting incident.
B.Mr. Santos remembered the incidents where Marcus got into trouble.
C.Mr. Santos sneered at times while Marcus explained the incident.
D.Mr. Santos argued with Marcus.
25. 3. It could be a reason why communication
breakdown occurs?
A.The speaker expresses thoughts, feelings, needs, and beliefs
honestly.
B.The speaker accepts compliments graciously.
C.The speaker gives too much information and details.
D.The speaker concentrates on the speaker.
26. 4. How would poor communication affect
individuals?
A.It would create misunderstanding and conflict, among others.
B.It would boost workers’ self-confidence.
C.It would develop a more favorable workplace.
D.It would lead to higher job satisfaction.
27. 5. What information would you use to support that a
person is in control of his emotions?
A.The person defends his perspective and takes no
responsibility for the things he does.
B.The person spends some time processing the situation and
clarifying the questions before responding.
C.The person uses other people to accomplish whatever his
goals happen to be.
D.The person has difficulty staying on point about certain issues
and is not interested in others’ points of view.
28. 6. How could you prove that language is a barrier to
communication?
A.Verbal language is the only way to reach out and
communicate with others.
B.People who use technical words in communication convey
clear information.
C.Language is important in communication and not using the
words of the person he’s talking with makes communication
ineffective.
D.People who speak in a loud voice cannot be understood.
29. 7. What do you mean when the person is fully
concentrating on what is being said, rather than
just merely hearing the message?
A.The person is assertive.
B.The person is aware and in control of his emotions.
C.The person is an active listener.
D.The person values nonverbal signals.
30. 8. Mae was talking to her best friend over the phone when her
mother called and asked her to go to the nearest drug store to buy
over-the-counter medicine for her. When she reached home and
handed the medicine to her mother, her mother found out that the
pharmacist handed her the wrong medicine. Can you explain what is
happening?
A.Mae talked loudly that the pharmacist was not able to grasp what she said.
B.The pharmacist was busy talking with her boss at the time that she handed
the wrong medicine to Mae.
C.Mae was not able to grasp clearly the medicine her mother asked her to buy
because she was talking to her best friend.
D.The pharmacist has difficulty reading the labels.
31. 9. What strategy should Mae use to avoid communication
breakdown?
A.Mae must use nonverbal communication to deliver the
information clearly.
B.Mae must consider the emotional state and cultural
background of the person she is communicating with.
C.She must be aware of individual differences when
communicating with others.
D.She must focus fully on what the speaker is saying and
wanted to communicate.
32. 10. How would you apply effective communication where
the attitudinal barrier is present?
A.Avoid conversation with the group to limit
misunderstandings.
B.Always look at the positive side of the person and what
he can contribute to the group.
C.Talk only to those who can understand your point of
view.
D.Always show interest in the people who know you and
express positive feelings towards you.
33. 11. The following are the types of barriers to
communication, EXCEPT:
A.Language C. Emotional
B.Environmental D. Special
35. 12. What idea best shows the breakdown of
communication?
A.There is a slow flow of feedback
B.There is outrage from the speaker.
C.There is a miscommunication.
D.There is a sensitive topic to discuss.
36. 13. How would you recognize a physical noise?
A.People are starting to feel irritated in the symposium because
of the speaker’s low energy.
B.People get fidgety during the symposium because they
already wanted to go home.
C.People are confused with the use of jargon; that the
facilitators are using during the seminar.
D.People are starting to get annoyed with the cell phone ringing
one after another.
37. 14. Which among the examples shows an emotional
barrier?
A.Scientific discussion with those who do not know much about
the topic.
B.Hesitation and shyness to share in front.
C.Frustration over a very low score in one of the subjects.
D.A very loud noise in the seminar.
LANGUAGE BARRIER
ATTITUDINAL BARRIER
PHYSICAL BARRIER
38. Language and linguistic ability may act as a barrier to communication.
However, even when communicating in the same style, the terminology
used in a message may be a barrier if it is not fully understood by the
receiver(s). For example, a nurse or a doctor referring to common colds
as upper respiratory tract infection may not be understood well by a
patient. Language barriers may include different languages, no clarity in
speech, using jargon, and not being specific.
The psychological state of the communicators will influence how the
message is sent, received, and perceived. For example, if someone is
stressed, he/she might be very impatient which could affect how he
sends and receives messages, resulting in misunderstanding. Anger is
another example of a psychological barrier to communication when we
are angry. It is easy to say things that we may later regret and also to
misinterpret what others are saying.
LANGUAGE BARRIERS
PSYCHOLOGICAL BARRIERS (EMOTIONAL BARRIERS)
39. An attitudinal communication barrier is a behavior or perceptions that
hinder people from transmitting information effectively. Accusing, or
thinking someone of having a bad attitude who might as well bring
attitudinal barrier in your workplace is an example of an attitudinal
barrier.
Physical barrier is the natural and environmental situation that hinders
the sending of the information from the sender to the receiver. Defects
in media, distractions in the environment, distance and physical
disability, technological problems and noise are the parts of physical
barriers.
PHYSICAL BARRIERS
ATTITUDINAL BARRIERS
40. 15. The listener could not listen well because she
is distracted by the rate of his speech. How should
you address this barrier of communication?
A.Look for another speaker.
B.Tell the speaker to slow down with his speech.
C.Ask your seatmate about what the speaker is saying.
D.Never mind the barrier.
41. 16. Which among the following is NOT an example of a
Language Barrier?
A.no clarity in speech
B.using jargon
C.not being specific
D.distraction in the environment PHYSICAL BARRIER
42. 17. During the meeting, Mike has difficulty hearing what
people at the opposite end of the table say so he
decided to wear a hearing aid to help him during the
sales meeting. Which of the barriers to effective listening
would be reflected in Mike’s need for a hearing aid?
A.Physiological Barrier C. Systematic Barrier
B.Physical Barrier D. Psychological Barrier
43. Physiological barriers may result from the receiver’s physical state. For
example, a receiver with reduced hearing may not grasp a spoken
conversation, especially if there is significant background noise. Your
grandmother or grandfather may not hear as clearly as your mother or
father; thus, they tend to misunderstand your messages and respond
differently.
Systematic barriers to communication happen in a workplace or
structures where there are disorganized or incorrect information
systems and communication channels or a lack of understanding of the
roles and responsibilities for communication. Individuals in such
workplace may experience confusions of their role in the
communication process.
PHYSIOLOGICAL BARRIERS
SYSTEMATIC BARRIERS
44. 18. Which barrier is characterized by a set of
vocabulary in a certain field?
A.International profession
B.Jargon
C.emotional barrier
D.specialized field of expertise
45. 19. What can be inferred about communication and cultural
differences?
A.Communication can still be effective even when there are
cultural differences.
B.Cultural differences always largely affect communication in
many ways.
C.Communication is seldom a way to break cultural
differences.
D.Cultural differences should be properly addressed to
maintain solid communication.
46. 20. Which situation shows that the communication
process is complete?
A.Sharon understood the instruction given to her by her
mother and immediately did it.
B.David asked the teacher to repeat the instruction.
C.Karen frowned as she listened to the speaker.
D.The saleslady handed the buyer the wrong shoes.
