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4. Practice Paper
BUSINESS COMMUNICATION
&
SOFT SKILLS

5. Business Communication & Soft Skills: Practice Paper
MULTIPLE CHOICE QUESTIONS
1. Communication is made up of a chain of events that can be broken down into five phases:
a. Sender, message, channel, receiver, feedback
b. Seeker, message, channel, receiver, feedback
c. Sender, message, network, receiver, feedback
d. Receiver, message, channel, feedback, sender
e. Seeker, channel, message, receiver, feedback
2. Gestures that control communication exchange are termed
a. Emblems
c. Badges
b. Illustrators
d. Regulators
e.Encouragers
3. To improve one‟s listening skills one must …. too quickly as this will hinderone‟s ability to be objective.
a. Avoid forming an opinion c.
Avoid paying attention
b. Avoid looking at the speaker
d. Avoid being receptive
e.Avoid being speculative
4. Your friend always wants you to pay whenever you go out.In spite of the discomfort, you always agree.
You are trying to
a. Avoid conflict
c. Compromise
b. Accommodate
d. Collaborate
e. Negotiate
5. A planned and structured interview is betterwhen
a. There are a large number of candidates
b. All the candidates are to be testedforthe same specific parameters orfactualinformation
c. Both a & b
d. Candidates come from different backgrounds
e. None of the above
6. Interpersonal communication occurs only when
a. Three or more people communicate with each otherat the same time.
b. An individual interacts with anotherperson as unique individual.
c. An individual converses with people they have no interest in knowing.
d. Intimate conversation takes place.
e. In case of internal communication only.

6. Multiple Choice Questions
7. What is "context"?
a. A physical and psychological environment for conversation
b. Effective communication
c. An interference with message reception
d. Verbal and nonverbal responses to messages
e. The main agenda
8. Interpersonal communication helps one
a. To know what others are thinking. c.
To become a talented public speaker
b. Learn about oneself.
d. Communicate with the general public
e. Speak one‟s mind out.
9. In the communication process,to encode means to
a. Block a pathway between thesenderand receiverofa message.
b. Translate ideas into a code.
c. Speak to large groups of people.
d. Interpret a code.
e. To give feedback.
10. Feedback is a listener's
a. Verbal ornonverbalresponses to a message.
c. Aversion to a message.
b.
d.
Verbal critique of your message.
Acceptance of a message.
e.Delivery ofthe message.
11. To decode a message is to
a. Translate ideas into code c.
Evaluate a message
b. Interpret a message
d. reject a message
e.To facilitate the message
12. A message is a signal that serves as
a. Stimuli for a receiver
c. Stimuli for a speaker
b. Stimuli for a mass audience
d. Noise reduction
e.giving feedback
13. Feedbackcan come in the form of
a. Verbal communication only
c. Nonverbalcommunication only
b. Environmental noise
d. Verbal and nonverbal listener responses
e.All ofthe above
14. In the communication process,a receiveris
a. The person who encodes an idea c.
a message pathway
b. Message interference
d. the person who decodes a message
e. One who gives instant feedback

7. Business Communication & Soft Skills: Practice Paper
15. Noise does the following:
a. Causes listenersto listen to messages more carefully.
b. Focuses wandering thoughts.
c. Enhances a message.
d. Distorts or interferes with a message.
e. Adds more inputs to the message.
16. An example of physiological noise is
a. A speaker using complex terms.
c. A humming air conditioner unit.
e.A music from a distant
17. An example of a communication channel is
b. A lawn mower.
d. A listener reviewing weekend plans in his or her
head.
a. Context b. Face-to-face conversation
c. Noise d. Feedback
e.encoding
18. Which of the three components are part of the human communication process?
a. Feedback, message, critiquing b. Message,recording, feedback
c. Jargon, critiquing, feedback d. Noise, feedback, jargon
e.Message,noise,feedback
19. In interpersonal communication, ethics
a. Increase barriers to understanding. b. Is not a consideration.
c. Stand in the way of honesty. d. Adds unnecessary confusion.
e.Are important.
20. Which of the following is an example of a nonverbalmessage?
a. Eye contact b. Jargon
c. Yelling d. Mumbling
e. Criticising
21. The ability to communicate effectively
a. Can be learned.
b. Depends on the education level of those around you.
c. Depends on not using technology to send messages.
d. Is a natural talent that cannot be learned.
e. Depends on your parent‟s education.
22. If something is said in error, it must be understood that interpersonalcommunication is
a. Forgivable b. Reversible
c. Forgettable d. Irreversible
e. None of the above

8. Multiple Choice Questions
23. A message can only be deemed effective when it is
a. Understood by others and produces the intended results.
b. Communicated face-to-face
c. Repeated back as proof of understanding
d. Delivered with confidence.
e. Feed back is positive
24. Learning to communicate with others is key to
a. Never being misunderstood
b. Establishing rewarding relationships
c. Winning the approval of everyone around you.
d. Eliminating all of your listeners' physiological noise.
e. Minimizing the scope of being unpopular
25. Encoding is important because it
a. Guarantees that one's message will be decoded
b. Encourages listener feedback.
c. Eliminates noise.
d. Leads proper feedback.
e. Produces messages.
26. Oral communication thrives on listening whereas non verbal communication thrives on
a. Reading
c. writing
b. Observation
d. All of these
e.None of these
27. Essentials ofEffective Communication is
a. Clarity of purpose
c. Sincerity
b. Proper planning
d. delivery
e.All ofthese
28. InternalCommunication occurs between
a. Oneself
c. Employee and customer
b. Employer and employee
d. Employer and share holders
e.All ofthese
29. Grapevine usually compromises
a. Gossip
c. Loose talk
b. Rumors
d. All a ,b and c
e. Neithera b or c

9. Business Communication & Soft Skills: Practice Paper
30. Humourcan draw attention,relieve tension andenhance relationship
a. True b. False
c. Partially true d. Partially false
e.None of the above
31. Employee newsletteris an example of
a. Internal Communication b. External Communication
c. Upward Communication d. Lateral communication
e.Grapevine communication
32. Thoughtsand expressionsare often reflectedin yourfacialexpression.This is an example of
a. Non verbal communication b. Oral communication c. Written
communication d. None of these
e.All ofthese
33. Body language canexpress
a. Anger b. Wonder
c. Respect d. Surprise
e.All ofthese
34. Transactional analysis refers to fourlife positions concerning one‟s own self as well as others. They are
a. I am Ok, You are Ok b. I am not OK, You are OK
c. I am Ok, you are not Ok d. I am not Ok, You are not ok
e.All ofthis
35. Intra-personalcommunicationis a process ofcommunication between / with
a. Two Persons b. A Group c. Oneself d. A Team
e.Between the Mass
36. Advertorials is a combinationof
a. Editorial and advertisement b. Editorial and report
c. Advertisement and report d. Interpretation of an incident
e.All ofthese
37. Voice modulation depends upon
a. Tone b. Pitch
c. Volume d. Diction
e.All ofthese
38. Which ofthe following is not a barrierto communication
a. Faulty transmission b. People related factors
c. Empathy d. Noise
e. Feedback

10. Multiple Choice Questions
39. Interactive Communication is essentially a
a. Two way communication c.
Mass communication
b. One way communication
d. All of these
e.None of these
40. Which ofthe following is NOT an external business written communication?
a. Complaint letter
c. Notice
b. Curriculum Vitae
d. Enquiries letter
e.Annual report
41. When participantsfeeldisinterestedin discussionofthe meeting,it is common for themto:
a. Use fluid and relaxed gestures c.
Nod in agreement
b. Lean forward in their seat
d. Fold their arms across their chest
e.Unnecessary criticise
42. A person sittingwith his orherarms in a relaxed position:
a. Is open to discussion
c. Wants to put forward his orherideas
b. Is closed to discussion
d. Wants to sleep
e.Apprehensive about the speaker
43. Identify the characteristics of negative language
a. Dull, discourages conversation c.
Blunt, ends conversation
b. Bold, encourages conversation d.
Timid, ends conversation
e. Courageous,takes forward the conversation
44. Which of the following phrases define inflammatory language
a. Inflammatory language is appropriate and insignificant.
b. Inflammatory language stirs negative emotions and is prejudicial.
c. Inflammatory language is angry and prejudicial.
d. Inflammatory language is intense and always appropriate.
e. Inflammatory language is passionate and always appropriate.
45. Which comparison of verbal and nonverbal communication is accurate?
a. Both verbal and nonverbalcommunications are formally taught.
b. The senderhas more control over verbal communication.
c. More channels are used for verbal communication.
d. The setting is more restricted in nonverbalcommunications.
e. Both verbal and non verbal communication is self sufficient.
46. To retain audience interest a presentation should be
a. Concise
c. Entertaining
b. Relevant
d. Humorous.
e. All of the above

11. BusinessCommunication &Soft Skills: Practice Paper
47. The convenerof a meeting is responsible for
a. Agenda b. MoM
c. Brainstorming d. All the above
e. None of the above
48. Negotiation is
a. contest ofwills between opposing parties
b. an interpersonal decision-making process necessary wheneverwe cannot achieve our
single-handedly
objectives
c. any buyer-seller transaction in which a good or service is exchanged
d. the processofcompromise so as to avoid conflict and reach agreement
e. A decision taken by the strongerparty.
49. If a leader takes all responsibilities, he is
a. authoritative leader b. democratic leader
c. Dictator d. Speculative leader
e.Dynamic leader
50. Analogies are illustrations of
a. real life characters b. fictional characters
c. mythological characters d. All of the above
e.none ofthe above
51. You have an enragedteammember. The best way ofhandling himis to
a. Ignore him b. Disgrace him
c. Try to understand him compassionately d. Complain about him to your senior
e. Encourage him
52.
Examine the image above and select the most appropriate answer that describes the facial expression. Be
warned – the images selected are not always obvious.
a. surprise b.
c. disgust d.
anger
shame
e.annoyed
53. Motivatingemployees to perform beyond expectations, questioning established views, and aspiring to higher level
goals is linked to which styleof leadership?
a. Transformational b. Charismatic
c. Transactional d. Energetic
e. Democratic

12. Multiple Choice Questions
54. When a group agrees to support and commit to the decision of all the members of the group, they have
reached
a. A consensus
c. A sensus
b. An analysis
d. A solution
e.A resolution
55. When Ariun presented some evidence in the formof library research, Russa suggested that they listen to it
and decide if it was something that would be useful for their project. Which tip for participating in a small
group did Russa effectively enact?
a. Prepare for group discussions c.
evaluate the evidence
b. summarize the groups project
d. help conflict management
e.avoiding any confusion
56. A public discussionwith a moderatorwith a series ofshort speeches are presentedto an audience is
a. Group discussion
c. A forumpresentation
b. A panel discussion
d. A symposium presentation
e.A debate
57. Which among the following is not an element ofreport
a. Executive summary
c. Illustrations
b. Glossary
d. Letterof appreciation.
e.Acknowledgement
58. In a chronologicalresume information abouteducationalqualification and otheremploymentis presented
a. sequentially in reverse order
c. non sequentially in reverse order
b. sequentially in normal order
d. non sequentially in normal order
e.as per the candidate‟s will
59. What are the fourphasesofAIDA plan
a. attraction interest desire action c.
attention interest desire action
b. attention interaction desire action d.
attention interest direction action
e.All ofthe above
60. Eustressoccurs due to
a. promotion in job
c. death
b. divorce
d. poor health
e.less pay
61. Chronic stressleads to..........
a. serious health related problems c.
a happy life
b. a healthy life
d. peaceful life
e. satisfactory situation

13. Business Communication & Soft Skills: Practice Paper
62. Which ofthe following is not a good way to tackle stress?
a. Asking for help with your work.
c. Putting off important tasks until later
e. Following de stressing exercises
63. Active listening involves which of the following
a. Paying attention to the speaker
c. Double checking what one has understood
e. None of the above
64. Smoldering crises is
a. not known within or without the company
c. caused by new managerial problems
e. All of the above
b. Cutting out non essentialmeetings
d. Tidying yourdesk and work area
b. Asking suitable questions
d. All of the above
b. generated through receipt of negative news
d. a long retained problem
65. What best describes the leader-follower relationship?
a. The relationship is a one-way street
b. Leadership and followership are the same thing
c. Leadership and followership merge and are linked concepts
d. It is based on the idea of „one-man leadership‟
e. The leader and the follower are two different entities.
66. The process by which an older and more experienced person helps to socialize and encourage younger
organizational colleagues is called
a. Evaluating b. Consulting
c. Mentoring d. Networking
e. Teaching
67. Tia is the moderator for a symposium presentation on "Gender Bias in the Workplace." After each member
has spoken, the floor is opened for questions. Rex stands up and asks Tia, "How did you decide on such a
stupid topic for this presentation?" How should Tia respond?
a. “If you cant answer in a more respectful way, I cant answer”
b. I'm sorry. I couldn't hear that question.Does anyone else have a question?"
c. "Because you're a man, you can't possibly understand ourproblem".
d. "I believe you'd like to know how we decided on this topic. Well..."
e. “I am not bound to answer all the questions you ask”
68. Factors leading to the need to manage crises well include all the following EXCEPT:
a. Round the clock news coverage b. Empathy
c. Grapevine communication d. Unbiased approach
e. Judgmental viewpoint

14. Multiple Choice Questions
69. Any disruption in business causing extensive news coverage is known as
a. Crisis
c. Loss
b. Disaster
d. Change
e.Metamorphosis
70. Risk management is the sum of all …………….Management directed activities
a. Proactive
c. Dormant
b. Inactive
d. Whimsical
e.Adament
71. The Union Carbide Tragedy in Bhopalis an example of
a. Sudden Crisis
c. NaturalDisaster
b. Smoldering Crisis
d. Product Failure
e.Human Crisis
72. Tsunami in Andaman‟s is an example of
a. Sudden Crisis
c. NaturalDisaster
b. Smoldering Crisis
d. Product Failure
e.Technologicaldisaster
73. Notice is an example of
a. Internalcommunication
c. Both a & b
b. External communication
d. Neither a nor b
e.PersonalCommunication
74. Nonverbalcommunication is best described as:
a. part of the message not encoded in words c.
facial expression
b. body language
d. Vocal tone
e. Dressing sense
75. Which of the following is an indicator that you are not „attentively listening'?
a. Move around and fiddle with objects
b. Remove physical distractions between you and the speaker.
c. Lean slightly forward towards the speaker
d. Ignore Distraction
e. Do not maintain eye contact with the speaker
76. Which nonverbal communication role communicates information about our self-concept via artifacts?
a. Office layout
c. Attitude and emotions
b. Choice of clothes
d. Self presentation
e. Vocal quality

15. Business Communication & Soft Skills: Practice Paper
77. Verbal and nonverbal messages should match because:
a. Verbal messages are often more credible than nonverbal messages.
b. Togetherthey contribute to the total message.
c. non verbal messages are usually consciously observed
d. individually they have no existence
e. each denotes a different meaning
78. The words “cognizant” and “aware” mean the same thing. Using “cognizant” instead of “aware” is
an example of:
a. Simple word
c. Jargon
b. Complex word
d. Frequently usedword
e. Foreign word used in English language
79. Which statement about the grapevine is true?
a. It influences participants strongly
b. It is a good medium of communication
c. Most of the information here is not trustworthy
d. Managers encourage grapevine communication
e. Grapevine is not a type of communication at all.
80. Which ofthe following was presentedas a listening skill?
a. Concentrate on the whole message c.
Have preconceived ideas
b. Ignore body language
d. Hold feedback until it is asked for.
e.Interfere in the conversation quite often
81. The summary placed at the beginningofthe CVacts as a
a. Synopsis
c. Statement ofobjective
b. Preface
d. Recommendation
e.Achievements
82. „Tease or stress‟ question intends to judge the candidate‟s
a. Stress level
c. Intelligent quotient
b. Technical skills
d. Managerialskills
e.Language skills
83. Learning emotional competence requires a re-tuning of circuits in the brain that run between the emotional
centers of the brain to the ………… in addition to the various otherbrains.
a. Pre frontallobes
c. Neocortex
b. Different circuits
d. Subcortex
e. All the above

16. Multiple Choice Questions
84. Foolish conformity to peer pressure is most likely to be motivated by ………… needs.
a. Safety b. Belongingness
c. Achievement d. Self-actualization
e. Self consciousness
85. Mass communication occurs only when
a. Intimate conversation takes place
b. Three or more people communicate at the same time
c. A huge crowd appears for the communication
d. Communicating with people of similar interests
e. Cross cultural communication takes place
86. A message can only be deemed ineffectual when it
a. Gives a lot of information b. Is delivered with confidence
c. Repeated over and again d. Gives a sense ofmystification
e.Gives a senseofunderstanding
87. The indicator of Parent Ego State is
a. Critical voice b. Rigid Posture
c. Giggling d. Nervous posture
e.Flexible decision making
88. Which country is known for their cultural diversity
a. India b. Japan
c. Canada d. Australia
e.China
89. Body Language is also known as
a. Kinesics b. Proxemics
c. Appearance d. Posture
e.Gesture
90. Paralanguage differs from culture to culture
a. True b. False
c. Depend on situation d. Is universal
e.Is sectoral
91. In which of the following continents,is individualism highly valued.
a. Asia b. South America c. North America d. Africa
e.Europe
92. Persuasive messages are generally ………… than routine messages.
c. Abstract d. Logical

17. e. Regular

18. BusinessCommunication &Soft Skills: Practice Paper
93. Culture refers to
a. rules of behavior
c. beliefs
b. lifestyle
d. social system
e.all of the above
94. In businessthepurpose ofwriting is to
a. entertain
c. persuade
b. inform
d. inform and persuade
e.to plead one‟s case
95. The principles ofeffective writing include
a. clarity ofthought
c. proper language
b. brevity
d. knowledge of the target audience
e.all of the above
96. In a report visualsshould be introduced
a. at the beginning
c. as perthe requirement
b. in the middle
d. only at the end
e.none ofthe above
97. A ………… is a direct statementofan idea that almost anyonewould knowalready.
a. précis
c. paragraph
b. platitude
d. preface
e.paraphrasing
98. ………… can help you to organize your ideas for writing an essay.
a. an outline
c. a preface
b. an introduction
d. a foreword
e.a prelude
99. Emails are frank communication
a. Most ofthe time
c. Not always
b. Never
d. Depending on relationship
e.Always
100. In issuing directivesone should notavoid
a. The reason
c. humbleness
b. courtesy
d. logic
e. all the above

19. Multiple Choice – Answers and Explanations
MULTIPLE CHOICE – ANSWERS AND EXPLANATIONS
1. (a) Sender, message, channel, receiver, feedback
The phases in the communication process are sender,message, channel, receiver, feedback.
2. (d) Regulators
Gestures that control communication are called regulators. For example, a nod encourages the speaker
to continue speaking. (A nod is an example of a regulator).
3. (a) Avoid forming an opinion
Forming an opinion too quickly prevents us from listening to the speaker in an objective manner.
Instead of listening with an open mind, we will make judgments about the speaker‟s ideas.
4. (a) Avoid conflict
You always grudgingly pay the bill but never come out in the open that it is not possible for you to pay
all the time. This is because you are afraid that it may lead to a situation of conflict. By being silent and
continuing to pay you are just trying to avoid a conflict.
5. (c) Both a & b
A planned and structured interview helps you to plan your time and conduct the interview accordingly.
Therefore, it helps when there are a large number of candidates. Apart from that, if the same
information has to be gathered from all the candidates, the questions can be framed and the interview
planned in advance to determine the course of the interview.
6. (a) Three or more people communicate with each other at the same
time. Less than that number communication is not effective.
7. (a) A physical and psychological environment for
conversation Context provides a space for communication.
8. (a) To know what others are thinking.
It helps to know others‟ point of view.
9. (d) Interpret a code.
Encoding is interpreting
10. (a) Verbal or nonverbal responses toa message. A
reaction given by the listenerin whateverform.
11. (b) Interpret a message.
Unless we decode we do not interpret or understand the message.
12. (a) Stimuli for a receiver.
It‟s a stimuli towards a reaction.
13. (d) Verbal and nonverbal listener responses.
Any form of response is feedback
14. (d) The person who decodes a message.
Receiverand decoderare one and the same
15. (d) Distorts or interferes with a message.
It is one of the commonest distortions of a communication process.
16. (d) A listener reviewing weekend plans in his or her
head. Physical sound by any human or machine
17. (b) Face-to-face conversation.
Like other media this is also a communication channel

20. Business Communication & Soft Skills: Practice Paper
18. (e) Message,Noise feedback
All the three components are integral parts of communication
19. (e) Are important
Without ethics, no communication is possible.
20. (a) Eye contact
Rest all involves any type of verbal speech or communication
21. (a) can be learned
Communication is a science and art and can be learnt through propertrainingand practice.
22. (b) Reversible.
It can be redone though not very advisable.
23. (a) Understood by others and produces the intended results.
If the message is not understood the process ofcommunication remains ineffective.
24. (b) Establishing rewarding relationships.
One of the major functions of communication is building relationship.
25. (e) Produces messages.
Message is what we communicate all the time.
26. (d) All of these
All the factors are important.
27. (e) All of these
Without the mentioned points effective communication is impossible.
28. (b) Employer and employee
Rest are all other forms of communication.
29. (d) All a ,b and c
Grapevine is a combination of rumor and gossip.
30. (a) True
Humor adds value to the process of
communication. It is circulated internally
31. (a) Internal Communication
Non verbal communication includes expressions
32. (d) None of these
All the mentioned gestures are possible through kinesics
33. (e) All of these
All the mentioned gestures are possible through kinesics
34. (e) All of this
All of these depending on the ego state
35. (c) Oneself
Intra means within
36. (a) Editorial and advertisement Writing
a paid editorialfor any publicity
37. (e) All of these
All factors contribute to modulation of voice
38. (d) Noise
Empathy supports the process ofcommunication.

21. Multiple Choice – Answers and Explanations
39. (a) Two way communication
Without two way interaction is not possible
40. (c) Notice
Notice is internal communication process.
41. (a) Use fluid and relaxed gestures
Body language expresses their state of mind
42. (a) Is open to discussion
The gesture shows openness
43. (a) Dull, discourages conversation
Not being able to evoke positive vibes.
44. (b) Inflammatory language stirs negative emotions and is
prejudicial. Inflammatory language is always negative.
45. (b) The sender has more control over verbal communication.
The senderhasan understandingon verbalcommunication.
46. (e) All of the above
The situation has to decide the mode of presentation.All are relevant at some point.
47. (a) Agenda
The convenerhas the entire responsibility for smooth functioning of a meeting.
48. (a) contest of wills between opposing parties
Negotiation cannot happen without two willing parties.
49. (a) authoritative leader
Not being able to rely on others
50. (d) All of the above
It can real, fictional or mythological
51. (c) Try to understand him compassionately
Without compassion from the leader no team can work well.
52. (a) surprise
The other expressions are not reflected in the face.
53. (a) Transformational
It transforms the spirit of ownership.
54. (a) A consensus
Collective agreement on an issue
55. (c) evaluate the evidence
Evaluating the evidence will make the research more credible.
56. (c) A forum presentation
Here all get equal opportunities to speak in a forum
57. (d) Letter of appreciation
Rest all are found in a report.
58. (b) sequentially in normal order
That is what chronology means
59. (c) attention interest desire
action Full form of AIDA

22. Business Communication & Soft Skills: Practice Paper
60. (a) promotion in job
Eustressis positivestress
61. (a) serious healthrelatedproblems
A very common effect ofstress
62. (c) Putting off important tasks until later
Prioritizing is a must for stress relief. Procrastination is no solution
63. (d) All of the above
All the factors are important for effective listening
64. (e) All of the above
All the above factors lead to smoldering crisis
65. (c) Leadership and followership merge and are linked
concepts Each one is incomplete without the other
66. (c) Mentoring
Giving guidance to the fullest
67. (d) "I believe you'd like to know how we decided on this topic. Well..."
Maintaining patience to handle irate audience effectively
68. (c) Grapevine communication
Rest all are important for crisis management
69. (a) Crisis
Creating a negative vibe of news
70. (a) Proactive
Without being proactive risk management is not possible.
71. (b) Smoldering Crisis
It was not known within or without the company. It generated negative newsandcaused several
problems.
72. (c) Natural Disaster
It was a natural calamity
73. (a) Internal communication
Generally it is used internally
74. (b) body language
The other name for non verbal communication
75. (a) Move around and fiddle with objects
Shows inattentiveness and disrespect towards the internal and external environment
76. (a) Office layout
Shows our aesthetic sense
77. (b) together they contribute to the total message
Togetherverbal and non verbal message contribute towards the success ofthe communication.
78. (c) Jargon
The word is a jargon and not used regularly
79. (a) It influences participants strongly
Negative news, gossip and rumors influence our mind more easily.
80. (a) Concentrate on the whole message
The entire message with non verbal insights leads to effective listening.

23. Multiple Choice – Answers and Explanations
81. (a) Synopsis
Gives an understanding about the candidate
82. (a) Stress level
This technique is used to judge how far a candidate can keep cool in a stressfulsituation.
83. (a) Pre frontal lobes
Prefrontal robes are responsible for EQ
84. (a) Safety
It gives a sense of safety
85. (c) A huge crowd appears for the communication
The numberdecides the type ofcommunication.
86. (d) Gives a sense of mystification
Confusions and doubts neverlead to effective communication.
87. (a) Critical voice
One of the characteristics of parent ego state. Rest all are not.
88. (a) India
India has diversified culture.
89. (a) Kinesics
Anothername for Body language
90. (a) True
The basic of any paralanguage primarily depends on cultural environment.
91. (c) North America
In rest of the countries collectiveness is highly valued
92. (d) Logical
No persuasion is possible without logic
93. (e) all of the above
All the factors help a culture to emerge
94. (d) inform and persuade
Business writing is not complete without information and persuasion.
95. (e) all of the above
The factors mentioned here leads to effective written communication.
96. (c) as per the requirement
The report itself will justify the need of visuals
97. (c) paragraph
The rest are either into or basic idea and never a direct concept
98. (a) an outline
With a proper outline writings become and organized.
99. (d) Depending on relationship
Emails or any communication depend on the relationship.
100. (e) all the above
Issuing directives is a difficult job and needs to be cared well.

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