test bank for students

1. Test Bank for Let's Communicate, 1e by Douglas
Fraleigh, Joseph Tuman, Katherine Adams
Please contact me at nail.basko@gmail.com
for more info about complete file with all chapters.
Chapter_1_Introduction_to_Human_Communication
1. Two roommates having a conversation is an example of __________ communication.
a. interpersonal
b. group
c. mass
d. mediated
ANSWER: a
2. Which term refers to the literal meaning of a message?
a. Content meaning
b. Relational meaning
c. Convergence
d. Shared meaning
ANSWER: a
3. __________ refers to what a receiver believes a message relayed through interpersonal communication says
about the relationship.
a. Content meaning
b. Relational meaning
c. Convergence
d. Shared meaning
ANSWER: b
4. A small group is a limited number of people who __________.
a. have strong communication skills
b. live in the same area
c. work toward a common goal
d. practice mass and mediated communication
ANSWER: c
5. Which type of communication is NOT an example of mass media?
a. Television
b. Radio

2. c. Magazines
d. Telephone
ANSWER: d
6. You use communication in your personal life when you __________.
a. talk on the phone with your sibling
b. deliver a speech at a town hall meeting
c. lead a team to complete a project at work
d. speak with an instructor about an exam
ANSWER: a
7. Which is an example of using communication to help your career?
a. Having a conversation over lunch with a friend
b. Asking a neighbor to turn his or her music down
c. Leading a sales meeting with a prospective client
d. Making a presentation in one of your classes
ANSWER: c
8. __________ is an example of using communication to help yourself as a student.
a. Working with your cousin to plan a surprise party for your grandfather
b. Describing a crime you witnessed to a police officer
c. Asking your supervisor for a raise
d. Discussing an assignment with an instructor
ANSWER: d
9. You use communication to help yourself in your community when you __________.
a. discuss a medical condition with your spouse
b. work with others to organize a youth baseball league
c. volunteer to join a committee at your office
d. take part in a group assignment for your history class
ANSWER: b
10. Which is NOT one of the three actions involved in gaining communication competence?
a. Achieving communication goals
b. Building a communication repertoire
c. Improving communication skills
d. Choosing appropriate communication behaviors
ANSWER: c
11. To communicate well, you need to understand the messages your communication partner is trying to
express. This concept is most closely associated with which part of your communication repertoire?
a. Listening skills
b. Empathy
c. Communication style

3. d. Communication channel
ANSWER: a
12. Active listening does NOT involve __________.
a. communicating to your partner that you understand
b. receiving the message without considering its content
c. processing the message to uncover its meaning
d. verbally and nonverbally responding in a manner that shows interest
ANSWER: b
13. Having the best interest of others in mind is a key component of __________.
a. active listening
b. empathy
c. nonverbal expression
d. channels of communication
ANSWER: b
14. What would you be doing if you decided that it would be more effective if you used humor to make your
point instead of speaking in a forceful manner?
a. Adjusting your communication style
b. Changing your channel of communication
c. Listening actively
d. Exhibiting empathy
ANSWER: a
15. The last time Phil spoke with his coworker Emily, he discovered that she doesn't like to talk about her
personal life at the office. So when he saw her on Monday morning, he decided it would be a good idea to
simply say, "Good morning!" instead of asking how her weekend was. Which factor had the MOST impact on
Phil's decision to modify his communication behavior?
a. Experience
b. Culture
c. Feedback
d. Context
ANSWER: a
16. While you are communicating with others, they will provide both verbal (words) and nonverbal responses.
These responses are called __________.
a. experience
b. culture
c. feedback
d. context
ANSWER: c
17. The person expressing the idea is referred to as the __________.
a. source

4. b. receiver
c. decoder
d. channel
ANSWER: a
18. Which term refers to the ideas conveyed through communication?
a. Interference
b. Message
c. Noise
d. Channel
ANSWER: b
19. The exchange of messages using language is called __________.
a. nonverbal communication
b. verbal communication
c. decoding
d. mediated communication
ANSWER: b
20. When receivers process the source's verbal and nonverbal symbols to form their own perception of the
message's meaning, they are __________.
a. creating interference
b. encoding
c. decoding
d. giving feedback
ANSWER: c
21. What does noise do?
a. Enhances communication between source and receiver
b. Provides a communication channel between source and receiver
c. Gives feedback to the source and the receiver
d. Disrupts communication between source and receiver
ANSWER: d
22. Jason cannot concentrate in class because he is thinking about his golf tournament on Friday. What type of
noise is he experiencing?
a. External
b. Internal
c. Positive
d. Negative
ANSWER: b
23. Xiomara is speaking with her mother on the phone but can't hear because the fire alarm just went off in her
office. What type of noise is she experiencing?

5. a. External
b. Internal
c. Positive
d. Negative
ANSWER: a
24. __________ occurs when everyone involved in the communication of a message understands it.
a. Mass communication
b. Small group dynamics
c. Shared meaning
d. Convergence
ANSWER: c
25. Which of the following is NOT a principle of ethical communication?
a. Ethical communicators do not deceive or manipulate others, and they take responsibility for their
own communications.
b. Ethical communicators carefully listen to others' ideas and keep an open mind.
c. Ethical communicators properly acknowledge the work of others when they borrow their ideas.
d. Ethical communicators recognize that the integrity of communication is secondary to getting the task
done quickly.
ANSWER: d
26. Communication is transactional because all participants continuously send and receive messages.
a. True
b. False
ANSWER: True
27. Interpersonal communication is centered on a large audience.
a. True
b. False
ANSWER: False
28. The content meaning of a message highlights what the message says about your relationship.
a. True
b. False
ANSWER: False
29. To work effectively, group members must be aware of small group dynamics.
a. True
b. False
ANSWER: True
30. Public speakers do not receive feedback from the audience while delivering a speech.
a. True

6. b. False
ANSWER: False
31. When selecting a topic for a speech, it's important to consider the audience's interests.
a. True
b. False
ANSWER: True
32. Mediated communication is communication that occurs face-to-face.
a. True
b. False
ANSWER: False
33. A television broadcast is an example of mass communication.
a. True
b. False
ANSWER: True
34. The study of communication can help you maintain your personal relationships.
a. True
b. False
ANSWER: True
35. To communicate effectively, you must focus on your own goals and disregard the goals of your partner(s).
a. True
b. False
ANSWER: False
36. Passive listening involves processing the message to uncover its meaning.
a. True
b. False
ANSWER: False
37. It is often effective to use different communication styles in different situations.
a. True
b. False
ANSWER: True
38. Your communicative behaviors are influenced by your personal experiences and your culture.
a. True
b. False
ANSWER: True
39. When you use verbal and nonverbal symbols to express ideas, you are decoding a message.
a. True

7. b. False
ANSWER: False
40. When having a conversation with a friend, your voice acts as a channel.
a. True
b. False
ANSWER: True
41. The person to whom a message is communicated is called the source.
a. True
b. False
ANSWER: False
42. To encode a message, receivers process the source's verbal and nonverbal symbols to form their own
perception of the message's meaning.
a. True
b. False
ANSWER: False
43. All noise is caused by external sources, such as a police siren or cell phone ringtone.
a. True
b. False
ANSWER: False
44. A response to a message is called feedback.
a. True
b. False
ANSWER: True
45. Words have the same meaning for all people in all cultures.
a. True
b. False
ANSWER: False
46. A goal of many communicators is to create shared meaning.
a. True
b. False
ANSWER: True
47. Ethical communicators do not deceive or manipulate others.
a. True
b. False
ANSWER: True
48. Communicating every day guarantees that you communicate effectively.

8. a. True
b. False
ANSWER: False
49. Communication is always positive.
a. True
b. False
ANSWER: False
50. Not even highly effective communication can change most people's closely held beliefs and attitudes.
a. True
b. False
ANSWER: True
51. The literal idea expressed by a message is called the _______.
ANSWER: content meaning
52. _______ refers to the ways in which members relate to one another and view one another's functions within
the group.
ANSWER: Small group dynamics
53. The superimposition of one medium on the platform of another medium is called _______.
ANSWER: convergence
54. The ability to achieve your communication goals is referred to as _______.
ANSWER: communication competence
55. Your _______ consists of all the skills you have available for interacting with others.
ANSWER: communication repertoire
56. Your _______ include all the words in your vocabulary that you might use to express an idea to others.
ANSWER: verbal resources
57. You exhibit _______ when you put yourself in the other person's shoes.
ANSWER: empathy
58. In the communication process, the person with the ideas to express is the _______.
ANSWER: source
59. _______ means communicating without words.
ANSWER: Nonverbal communication
60. _______ refers to the medium of delivery.
ANSWER: Channel
61. The person who attempts to make sense of the message through decoding is called the _______.
ANSWER: receiver

9. 62. Responses to our messages are called _______.
ANSWER: feedback
63. Rules and values that a group uses to guide conduct and distinguish between right and wrong are referred to
as _______.
ANSWER: ethics
64. _______ is a form of negative communication that often involves the use of words in an attempt to gain
power over others.
ANSWER: Bullying
65. Identify and discuss the four contexts in which communication can occur.
ANSWER: Communication can occur in a variety of contexts. At the interpersonal level, communication occurs
between two people and includes a deeper level of enjoyment and intimacy. These relationships
include intimate partnerships and friendships, but they also include professional relationships,
particularly those that turn into friendships.
Communication can also occur in a group or on a team, in which a limited number of people work
toward a common goal and believe that they can achieve more together than acting alone.
Public speaking is another communication context, involving the delivery of a message by a speaker
to an audience. In public speaking, the speaker does most of the talking, and audience members
primarily listen.
Lastly, communication can occur on a mediated or mass level, in which the transmission of
messages through a mechanical or an electronic medium takes place on a very large scale. These
messages are often conveyed through mass media outlets, such as television, radio, magazines, and
the Internet.
66. Explain the difference between content meaning and relational meaning, and provide an example of each.
ANSWER: The content meaning is the literal idea expressed by a message. In other words, it is the "what" of
the message. For example, suppose you invite your partner to meet your parents and your partner
responds, "Sorry, I have to wash my hair." The content meaning of the friend's response is stated in
the words of the message—that she cannot meet your parents due to hair-washing duties.
The relational meaning, however, is what you believe the message says about your relationship. You
might interpret your partner's message to mean that she does not care about you or your parents
because washing her hair is more important. However, perhaps your partner really wants to
impress your parents and has to make an appointment to get her hair done before meeting them.
*Examples will vary.
67. Identify the four aspects of life in which effective communication can help, and discuss how it is beneficial
to each.
ANSWER: Effective communication is beneficial in several areas. First, communication helps in your personal
life. Effective communication is a key ingredient in maintaining interpersonal relationships or
forming new ones.
Second, communicating effectively helps in your career. It allows you to maintain professional
relationships and interact productively, and is important for successfully working in a group or on a
team, as well as speaking publicly in a work setting.
Third, communication helps you as a student. It is important to feel comfortable speaking with your

10. instructors when you have questions, concerns, or interests relating to your classes, or to advocate
effectively for yourself when getting a problem solved at the financial aid or student services office.
Finally, communicating effectively helps you as a member of the community. It can help you interact
with others in the community about a number of topics in a tactful manner.
68. Identify and describe the six types of skills that are important to have as part of your communication
repertoire.
ANSWER: Having an extensive communication repertoire improves communication. There are a number of
skills that are important to have as part of your communication repertoire. First, your verbal
resources include all the words in your vocabulary that you might use to express an idea to others.
Second, it is essential that you use the appropriate nonverbal expressions, such as hand or facial
gestures, when communicating. Listening skills are yet another important resource. To communicate
well, you need to understand the messages your partner is trying to express. Being able to perceive
and empathize is the fourth skill. You can relate better to another person by putting yourself in his
or her shoes to understand what they feel and believe, which leads to improved communication.
Fifth, it is important to have a variety of communication styles from which to use when interacting
with others. While people may have certain styles they turn to regularly, the ability to use diverse
styles in an authentic manner provides you with more options. Finally, the channel of
communication is another important consideration, as it is essential to choose a channel that is
appropriate for the particular communication context. Finally, communicating effectively helps you
as a member of the community. It can help you interact with others in the community about a
number of topics in a tactful manner.
69. Explain four misconceptions about communication.
ANSWER: There are four misconceptions about communication discussed in the chapter. The first states that
communication is not just common sense. Even though you have communicated your entire life,
communication is a skill that must be refined and improved. Next, communication is not always
positive. Sometimes people use communication to manipulate others into making decisions that are
not in their best interest. Third, communication does not always end in agreement. If beliefs and
attitudes are deeply felt, have held up for a long time, or are a major part of a person's culture or
identity, even highly effective communication is unlikely to change them. Finally, communication
cannot solve every problem. Although good communication can often result in benefits for an
individual or society, it does not mean that every issue or concern can be fixed through effective
communication.Finally, communicating effectively helps you as a member of the community. It can
help you interact with others in the community about a number of topics in a tactful manner.