SlideShare a Scribd company logo
Optimizing Your
                                                        Presented by
                  Facebook Fan Page                     Mari Smith
                             for Profits




©2010 WhitePaperSource Publishing • Do NOT distribute
Get Ready! What we’ll cover…


             Facebook marketing – an overview
             Using your Profile for business and/or personal?
             Privacy issues
             Groups vs. Fan pages – which is best?
             Building a compelling Fan Page
             Optimizing your Fan Page
             [Next session: Facebook Engagement: Advanced
             Strategies for Building a Loyal Fan Base]




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 2
Poll question

   What is your primary objective in building a presence on
   Facebook?
      Create an "outpost" for our fans to connect with us.
      Build our email list.
      Increase product sales.
      Improve customer service.
      Raise brand awareness.
      Crowdsource new products.
      Other.
Why market on Facebook?

             #1 social network in the world
             ~500 million active users (logged on during past 30 days)
             Half logon daily
             Average session time = 55 minutes
             Global reach: 70% = outside United States
             68% of US Facebook users “more likely to buy on a
             positive Facebook friend referral” [eMarketer | Morpace]




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 4
Why market on Facebook?

             “Eyeballs are monetizable”




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 5
Your Facebook Profile for business?


          Primary reason to use for professional networking:
          NEWS FEED:




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 6
Facebook Privacy


             Edit settings
             Use Friend Lists
             Unfriend/block as appropriate
             Hide year of birth
             Don’t reveal home address
             Change your password regularly & don’t share
             See 10 Ways To Stay Safe on Facebook:
                http://bit.ly/10fbsafety




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 7
Group vs. Fan Page?

             Groups:
                Unlimited members; can’t message past 5,000
                Can’t add custom content
                Not indexed on Google
             Pages:
                Unlimited members; can message all or targeted
                Can add custom content
                Fully indexed on Google




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 8
New Community Pages


             Favorite cause or topic
                Activities and interests
                Auto-connected to Pages
             “Best collection of shared
             knowledge”
             Content from Wikipedia
             Maintained like a wiki




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 9
New Community Pages




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 10
Official Page vs. Community?

     http://www.facebook.com/pages/create.php




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 11
Let’s build Facebook Pages!


             What you need to know in advance:
               Select the originating Admin with extreme care
               Facebook’s TOS
                          One personal profile *OR* one Business Account
                    Add at least one more Admin
                    Discuss the category, content and design ahead of
                    time




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 12
Begin with a checklist


             Target Market
             Objective
             Strategies to implement
             Technologies
             Track & Measure results




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 13
Getting set up

            Categories – what you need to know
            Choosing a title
            Should you have a tagline?




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 14
Design your fan page picture


             180px by 540px
             Can select thumbnail
             Could rotate




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 15
Add company details

          Info tab
          About us (mini bio)




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 16
Import your blog

            Networked Blogs app




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 17
Add custom content


             Welcome tab




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 18
Video message


             Primary purpose = click the Like button (become a fan)
             Compelling, short, interesting
             Explain benefits of WHY a visitor would want to join the
             fan page




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 19
Video examples

            /stevespangler
            /johnassarafpage




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 20
Add custom content


                       Storefront




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 21
Add custom content


                  Menu




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 22
Add custom content

       Live tweets,
       blog posts,
       Flickr photos




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 23
Fan only content




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 24
Interactive content

      facebook.com/AliceInWonderland




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 25
Add an email opt-in box


             1. FBML app
             2. Copy and paste code




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 26
Adjust the settings

           Default Landing Tab for non-fans
              Filter should
              be page + fans
           Allow fans to
           post content




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 27
Start discussion topics




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 28
Promote your other networks


             Twitter
             LinkedIn
             YouTube
             Your blog




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 29
Advanced


             Add third party apps
               Involver.com
               WildfireApp.com
               FanAppz.com
               BuddyMedia.com




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 30
Promote your fan page


             Post to profile with Share button
             @ tag strategically




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 31
Promotion strategy: Plugins

        Social Plugins
               http://developers.facebook.com/plugins




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 32
Promote your fan page


             Ezine/email list – suggested calls to action:
                “Write on our Facebook wall”
                “Connect with us on Facebook”
                “Join our Facebook Community”
                “Share your story with us on Facebook”
                “Do you Like us? Show us some love on Facebook!”
                “Like this? Let us know on Facebook!”
             Business cards, brochures




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 33
Questions?


             Blog: marismith.com                                  ASKING A LIVE
                                                                  QUESTION:
             Twitter.com/marismith                                Already on the phone: (*)
                                                                  (8) on your telephone to get
             Facebook.com/marismith                               in queue.
                                                                  Listening online: Call 866-
                                                                  630-3507, pin 9206; then
                                                                  press (*) (8)
                                                                  Outside US/Canada: Call
                                                                  +1 (503) 295-8000, enter:
                                                                  (866) 630-3507 (do not dial
                                                                  '1'), pin 9206. Press (*) (8)




©2010 WhitePaperSource Publishing • Do NOT distribute • Page 34

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Optimizing Your Facebook Fan Page

  • 1. Optimizing Your Presented by Facebook Fan Page Mari Smith for Profits ©2010 WhitePaperSource Publishing • Do NOT distribute
  • 2. Get Ready! What we’ll cover… Facebook marketing – an overview Using your Profile for business and/or personal? Privacy issues Groups vs. Fan pages – which is best? Building a compelling Fan Page Optimizing your Fan Page [Next session: Facebook Engagement: Advanced Strategies for Building a Loyal Fan Base] ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 2
  • 3. Poll question What is your primary objective in building a presence on Facebook? Create an "outpost" for our fans to connect with us. Build our email list. Increase product sales. Improve customer service. Raise brand awareness. Crowdsource new products. Other.
  • 4. Why market on Facebook? #1 social network in the world ~500 million active users (logged on during past 30 days) Half logon daily Average session time = 55 minutes Global reach: 70% = outside United States 68% of US Facebook users “more likely to buy on a positive Facebook friend referral” [eMarketer | Morpace] ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 4
  • 5. Why market on Facebook? “Eyeballs are monetizable” ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 5
  • 6. Your Facebook Profile for business? Primary reason to use for professional networking: NEWS FEED: ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 6
  • 7. Facebook Privacy Edit settings Use Friend Lists Unfriend/block as appropriate Hide year of birth Don’t reveal home address Change your password regularly & don’t share See 10 Ways To Stay Safe on Facebook: http://bit.ly/10fbsafety ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 7
  • 8. Group vs. Fan Page? Groups: Unlimited members; can’t message past 5,000 Can’t add custom content Not indexed on Google Pages: Unlimited members; can message all or targeted Can add custom content Fully indexed on Google ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 8
  • 9. New Community Pages Favorite cause or topic Activities and interests Auto-connected to Pages “Best collection of shared knowledge” Content from Wikipedia Maintained like a wiki ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 9
  • 10. New Community Pages ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 10
  • 11. Official Page vs. Community? http://www.facebook.com/pages/create.php ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 11
  • 12. Let’s build Facebook Pages! What you need to know in advance: Select the originating Admin with extreme care Facebook’s TOS One personal profile *OR* one Business Account Add at least one more Admin Discuss the category, content and design ahead of time ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 12
  • 13. Begin with a checklist Target Market Objective Strategies to implement Technologies Track & Measure results ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 13
  • 14. Getting set up Categories – what you need to know Choosing a title Should you have a tagline? ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 14
  • 15. Design your fan page picture 180px by 540px Can select thumbnail Could rotate ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 15
  • 16. Add company details Info tab About us (mini bio) ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 16
  • 17. Import your blog Networked Blogs app ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 17
  • 18. Add custom content Welcome tab ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 18
  • 19. Video message Primary purpose = click the Like button (become a fan) Compelling, short, interesting Explain benefits of WHY a visitor would want to join the fan page ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 19
  • 20. Video examples /stevespangler /johnassarafpage ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 20
  • 21. Add custom content Storefront ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 21
  • 22. Add custom content Menu ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 22
  • 23. Add custom content Live tweets, blog posts, Flickr photos ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 23
  • 24. Fan only content ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 24
  • 25. Interactive content facebook.com/AliceInWonderland ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 25
  • 26. Add an email opt-in box 1. FBML app 2. Copy and paste code ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 26
  • 27. Adjust the settings Default Landing Tab for non-fans Filter should be page + fans Allow fans to post content ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 27
  • 28. Start discussion topics ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 28
  • 29. Promote your other networks Twitter LinkedIn YouTube Your blog ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 29
  • 30. Advanced Add third party apps Involver.com WildfireApp.com FanAppz.com BuddyMedia.com ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 30
  • 31. Promote your fan page Post to profile with Share button @ tag strategically ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 31
  • 32. Promotion strategy: Plugins Social Plugins http://developers.facebook.com/plugins ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 32
  • 33. Promote your fan page Ezine/email list – suggested calls to action: “Write on our Facebook wall” “Connect with us on Facebook” “Join our Facebook Community” “Share your story with us on Facebook” “Do you Like us? Show us some love on Facebook!” “Like this? Let us know on Facebook!” Business cards, brochures ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 33
  • 34. Questions? Blog: marismith.com ASKING A LIVE QUESTION: Twitter.com/marismith Already on the phone: (*) (8) on your telephone to get Facebook.com/marismith in queue. Listening online: Call 866- 630-3507, pin 9206; then press (*) (8) Outside US/Canada: Call +1 (503) 295-8000, enter: (866) 630-3507 (do not dial '1'), pin 9206. Press (*) (8) ©2010 WhitePaperSource Publishing • Do NOT distribute • Page 34