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Karur Vysya Bank
at LPU
Manpreet Kaur
Amit Sharma
Rimaljeet Kaur
Nikhil Allhar
Introduction
 Karur Vysya Bank is a private-sector Indian bank,
headquartered in Karur in Tamil Nadu.
 It was set up in 1916 by M. A. Venkatarama
Chettiar and Athi Krishna Chettiar.
 The bank also offers Internet Banking and Mobile
Banking facilities to its customers
 The bank is known for it's cash deposit machines
(CDM)a major technology initiative taken only by
few banks in India.
Contd.
It has 657 branches and network of 1652
ATM's as on Oct -2015. KVB total business till
March 2015 was around 82000 crores.
Bank started with a seed capital of ₹1 lakh,
As with most banks, the seed capital has
grown, as have the services sold. The bank is
managed and guided by the Board of
Directors drawn from different fields.
Layout design
Good infrastructure.
Various counters for easy deposits
of funds and other facilities.
Lack of sufficient space
Counters not labelled
Major competitors
SBI
PNB
HDFC
Canara bank
Bank of India
Bank of Baroda
Service design
 Credit cards/debit cards
 Internet banking
 Mobile banking
 ATM
 General insurance/vehicle insurance
 Agricultural banking
 NRI banking
 Loans services
 Mutual funds
Cards
CARD TYPE PLATFORM COMBINE
D LIMIT
PER DAY
USAGE
DOMESTIC DEBIT CARD VISA /
MAESTRO
RS.30,000 ATM+PO
S+ECOM
DOMESTIC DEBIT CARD
FOR PRESTIGE ACCOUNT
VISA /
MAESTRO
RS.50,000 ATM+PO
S+ECOM
INTERNATIONAL DEBIT
CARD
MASTERCAR
D
RS. 30,000 ATM+PO
S+ECOM
.
Internet banking
The details/menus available are:
• My Accounts
• Transfer funds
• Term deposits
• Loans
• Customer Service
Mobile banking
The following services are available through Mobile
Banking
 Balance Enquiry
 Mini statement
 Funds Transfer
 Cheque status
 Airline Tickets
 Movie Tickets
 Mobile recharge
 Shopping
 Corporate Fund Transfer
 Fees Payment
Mutual funds
 The entire range of schemes of the following
AMCs are available at KVB's counters
 Birla Sunlife Mutual Fund
 Franklin Templeton Mutual Fund
 LIC Mutual Fund
 Reliance Mutual Fund
 SBI Mutual Fund
 Sundaram BNP Paribas Mutual Fund
 Unit Trust of India
Process Analysis
Customers treated fairly every time
Proper functional transparency with
customers
Services provided to students and faculty
members after 5pm even
No cash transactions are done after 5pm
Employee of KVB – alumni of LPU
Loans services
Home loans
Personal loans
Corporate loans
Jewel loans
Loan Process
Existing Customer only
Checking of risk factor
Basic documentation
Checking financial status of person
Drafting of loan statement
Referred to loan processing centre
Legal documentation
Collateral
Loan granted
Suggestions
Layout of bank shall be made more
attractive
Counters shall be labelled
Sufficient space should be provided to the
customers for transactions.
Better utilization of sources available.
Provide better services to attract students
and increase their customer base.

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Opsppt

  • 1. Karur Vysya Bank at LPU Manpreet Kaur Amit Sharma Rimaljeet Kaur Nikhil Allhar
  • 2. Introduction  Karur Vysya Bank is a private-sector Indian bank, headquartered in Karur in Tamil Nadu.  It was set up in 1916 by M. A. Venkatarama Chettiar and Athi Krishna Chettiar.  The bank also offers Internet Banking and Mobile Banking facilities to its customers  The bank is known for it's cash deposit machines (CDM)a major technology initiative taken only by few banks in India.
  • 3. Contd. It has 657 branches and network of 1652 ATM's as on Oct -2015. KVB total business till March 2015 was around 82000 crores. Bank started with a seed capital of ₹1 lakh, As with most banks, the seed capital has grown, as have the services sold. The bank is managed and guided by the Board of Directors drawn from different fields.
  • 4. Layout design Good infrastructure. Various counters for easy deposits of funds and other facilities. Lack of sufficient space Counters not labelled
  • 6. Service design  Credit cards/debit cards  Internet banking  Mobile banking  ATM  General insurance/vehicle insurance  Agricultural banking  NRI banking  Loans services  Mutual funds
  • 7. Cards CARD TYPE PLATFORM COMBINE D LIMIT PER DAY USAGE DOMESTIC DEBIT CARD VISA / MAESTRO RS.30,000 ATM+PO S+ECOM DOMESTIC DEBIT CARD FOR PRESTIGE ACCOUNT VISA / MAESTRO RS.50,000 ATM+PO S+ECOM INTERNATIONAL DEBIT CARD MASTERCAR D RS. 30,000 ATM+PO S+ECOM .
  • 8. Internet banking The details/menus available are: • My Accounts • Transfer funds • Term deposits • Loans • Customer Service
  • 9. Mobile banking The following services are available through Mobile Banking  Balance Enquiry  Mini statement  Funds Transfer  Cheque status  Airline Tickets  Movie Tickets  Mobile recharge  Shopping  Corporate Fund Transfer  Fees Payment
  • 10. Mutual funds  The entire range of schemes of the following AMCs are available at KVB's counters  Birla Sunlife Mutual Fund  Franklin Templeton Mutual Fund  LIC Mutual Fund  Reliance Mutual Fund  SBI Mutual Fund  Sundaram BNP Paribas Mutual Fund  Unit Trust of India
  • 11. Process Analysis Customers treated fairly every time Proper functional transparency with customers Services provided to students and faculty members after 5pm even No cash transactions are done after 5pm Employee of KVB – alumni of LPU
  • 12. Loans services Home loans Personal loans Corporate loans Jewel loans
  • 13. Loan Process Existing Customer only Checking of risk factor Basic documentation Checking financial status of person Drafting of loan statement Referred to loan processing centre Legal documentation Collateral Loan granted
  • 14. Suggestions Layout of bank shall be made more attractive Counters shall be labelled Sufficient space should be provided to the customers for transactions. Better utilization of sources available. Provide better services to attract students and increase their customer base.