OpenText is constantly working to improve the many online support options you have at the ready, and your customer experience as a whole. Learn more about OpenText My Support in this Infographic. https://support.opentext.com * *My Support account required

1. Knowledge Base
A foundation of your knowledge development,
Knowledge Base articles are written by
product experts, such as technical support
staff, who troubleshoot product issues daily in
close collaboration with OpenText software
developers.
Product Tips & Tricks: Access
thousands of articles with expert
tips and tricks about our products.
Troubleshooting & How To:
You’ve got questions. We’ve got
answers. Find resolutions,
how-to’s, and FAQs quickly.
Tracking: Keep an eye on the
status of issues as they appear.
Participate: Need more? We can
do that. Comment and rate articles
so that the team of OpenText
experts can continuously improve
the information you need.
Online
Transactions & Tickets
Available whenever you need it, just like a utility
belt. It’s your one-stop-shop for administration
such as ticketing, opening license keys or paying
your bills online.
Contact Information: Update
your contact details and system
information in the portal for easy
account management.
Account Billing: One convenient
location for managing your bills.
Tickets: You’re in control. Monitor
status of tickets, feature requests
and development progress. Create
and manage interactions with
OpenText experts.
License Keys: Apply for license
keys and receive them almost
instantly, helping you to streamline
your internal processes.
Live Chat &
Discussion Forums
Gather together or radio us in. We’re always
here to talk. Our Live Chat operators are
standing by for general inquiries and quick
guidance. Or visit our discussion forums and
take part in the conversation!
Cooperation: Develop and
share new ideas with peers and
colleagues, or learn new things
from our expert discussions.
Learning: Customize and
configure your environment
based on others’ experiences.
Live Chat: Get answers for
account information,
permissions, licensing, updates
and general support questions.
Product Resources
From administration guides to implementation
best practices, product overviews to webinars,
you have the world of OpenText product
knowledge in your possession.
Administration and Deployment
Documentation, and more: Get
what you need for a successful
implementation, migration, upgrade,
or resolution – from Release Notes
to Roadmaps, upgrade pathways
and more.
Champion Toolkits, and
Developer Guides: You can find
everything from Case Studies to
Best Practices, API Guides and
more. Stay informed and get ahead
of the game.
Webinars: Stay current with new
developments or learn about
important features in your product
implementation with live demos.
Videos: Sometimes you need a
visual on things. In that case, check
out our growing collection of videos
on everything you need to know
about Online Support and
OpenText products.
24/7
Our team of experts are
always online to help
you solve the toughest
of problems and get you
straight to the top.
Anytime you need us,
we’re online to help.
Expert Knowledge:
Together with our
customers, partners and
internal product specialists,
we’ve got the know-how to
help you achieve your
solutions’ fullest potential.
My Support
One Place, One Community, Always Online
SOLVED
support.opentext.com /OTCustomerCare @OTCC