The document discusses the importance of community engagement in online journalism, highlighting how user interaction can significantly increase web traffic and page views. It outlines strategies for effectively utilizing social media to foster relationships with audiences, while also addressing challenges related to commenting and audience moderation. Additionally, it emphasizes the need for active community management and diverse participation methods to create a vibrant online space.

1. Online journalism: communityPaul BradshawSenior Lecturer, Online Journalism, Magazines and New Media, School of Media, Birmingham City University, UK (mediacourses.com)Blogger, Online Journalism Blog

2. “Journalism as forum” is just as important as “journalism as fact”David Paul Nord, http://www.naa.org/docs/Digital-Media/Cookbook/Cookbook08final.pdf

3. “The Racine (Wisc.) Journal Times found that by allowing users to make comments on news, the number of online users who visit the site regularly (once a week or more) more than doubled, and monthly page views more than tripled”

4. What do people want?

5. “The people who run this site really seem to care about their visitors.”

6. “This site has a strong sense of community to it.”

7. “This is a very interactive site.”

8. “This site offers a variety of different perspectives.”

9. I’m as interested in input from other users as I am in the regular content on this site. A big reason I like this site is what I get from other users. I’d like to meet other people who regularly visit this site. This site does a good job of getting its visitors to contribute or provide feedback. “The User Engagement Study,” http://www.mediamanagementcenter.org/opa/OPA_overview.pdf (Media Management Center, Northwestern University, 2005).

10. POST process for social media strategyPeople: Assess how your targeted audience currently uses thesecapabilities. Objectives: Decide what you want to accomplish.Strategy: Plan for how social media will affect your relationships with the audience.Technology: Only after the first three steps can you decide what technologies to use.“The User Engagement Study,” http://www.mediamanagementcenter.org/opa/OPA_overview.pdf (Media Management Center, Northwestern University, 2005).

11. Comments

12. Considering shutting off comments for:Crime and crime-related stories Accidents Immigration, naturalization and other nationality/race-related stories Stories that highlight racial distinctions Stories that highlight religious distinctions Stories that are sexual in nature Stories involving children Deaths

13. Registration = responsibility?

14. Comments aren’t enough

15. Forums?

16. A geographic area. A demographic group, e.g. mums, pet ownersA theme, e.g. weddings, A columnist or personality.

17. Blogs?

18. The blogger needs to encourage participation by audience members by posing questions, posting surveys or soliciting content such as photos or silly captions. The blog needs to link to, and be linked from, other blogs. This enables conversations to happen across sites.http://www.naa.org/docs/Digital-Media/Cookbook/Cookbook08final.pdf

19. Image and video groups

20. “I started off by sharing some of the images the MEN photographers produced but it wasn't long before other Flickr users also started contributing ... there's been same-day coverage of major events such as the St George's Parade and the China protests as well as just good shots of the city and some humour from Gene Hunt and the gang.I've also used some of the pictures for print publication within my Saturday e-View page in the MEN. Contacting the photographers for permission first of course - this is a community and not an MEN archive!”Sarah Hartley, Manchester Evening News

21. Social networks

22. MyTelegraphMySunMyExpressGuardian…?Trinity Mirror…?

23. Profiles linked to comments, blogs, bookmarks, etc.

24. Facebookgroupsapps

25. Community editors/managers“He’s always in that community, and the biggest lesson is that having someone who is ever-present and who sets a good example is really key to guiding the direction your community is going to take,” Pacheco said. “He primarily leads with a spotlight, complimenting people, but occasionally, when someone is out of turn, the core community members will notify Jason.”

26. Clear policies, but invite users to build

27. Actively recruit

28. Welcome new people

29. Provide range of ways to participate

30. Highlight & reward

31. Anticipate problems

32. Go offline!

33. Filtering tools

34. Get out of your castle

35. Go where the reader is

36. Spectators - 33%Joiners - 19%Collectors - 15%Critics - 19%Creators - 13%Li, Charlene, “Social Technographics: Mapping Participation in Activities Forms the Foundation of a Social Strategy” (Forrester Research, 2007).

37. 1. Lurk

38. 2. Contribute

39. 3. Create

40. 4.Manage

41. Straw poll: which communities are you in?

42. Communities you should joinFacebook and facebook groupsTwitterYour blogosphere (e.g. eco blogs)FlickrYouTubeForums Mailing lists Chatrooms, inc. video chat (e.g. Seesmic)…Suggestions? Last.fm?

43. paul.bradshaw@bcu.ac.ukTwitter.com/paulbradshawPaul BradshawCourse Director, MA Online Journalism, School of Media, Birmingham City University, UK (mediacourses.com)Blogger, Online Journalism Blog