The One Stop provides front-facing customer service for students on billing, financial assistance, registration, and academic records and is located in Nellie Craig Walker Hall on Miami University's campus. Students can grant access to their financial and academic records to others and the One Stop offers various payment options, financial aid information, and virtual appointments to assist students. Key dates and deadlines are posted on the academic calendar on the One Stop's website.

1. Nellie Craig Walker Hall
301 S. Campus Avenue
MiamiOH.edu/OneStop
OneStop@MiamiOH.edu
(513) 529-0001
MIAMI UNIVERSITY’S
ONE STOP

2. What is the One Stop?

3. Billing &
Payments
Financial
Assistance
Registration
& Academic
Records
One Stop Can Help With

4. The One Stop provides front facing customer service for students who have
questions related to billing and payment options, financial assistance and
registration. We also provide support to our Military Affiliated Families.
We are conveniently located on the corner of Campus Avenue and Spring Street
in a building newly named Nellie Craig Walker Hall (formally Campus Avenue
Building).
Much of the information provided in this presentation is available on our website
at MiamiOH.edu/OneStop.
These services are provided to students virtually (by appointment), in-person,
over the phone, or via email. However, we are also able to discuss these topics
with anyone who has been granted access by the student. They can provide
authorization through FERPA.
Welcome to the One Stop

5. Family Educational
Rights & Privacy Act
(FERPA)
Personal
Information
Housing
Grades
Financial
Assistance
Course
Schedule
Billing

6. The Family Educational Rights and Privacy Act or FERPA is a federal law that
protects the privacy of student education records, both financial and academic.
Students can grant access to others to view their financial and academic records.
Without this access we will not be able to discuss information regarding the
student’s bill, balance or payment, class schedule, grades, financial aid or
housing and meal plans.
The student only has to give authorization once, they can remove authorization at
any time, and they can limit what access they want available.
For more information on FERPA, please visit our website
MiamiOH.edu/FERPA.
Family Educational Rights & Privacy
Act (FERPA)

7. Students are able to grant
access to anyone, parents,
family members, guardians,
or even a friend.
To grant or request access,
go directly to
MiamiOH.edu/FERPA.
Granting Access

8. *subject to change
Students will be sent a notice to their MiamiOH.edu email
address when the bill is available.
• Fall semester bills will be available mid-July*.
• Fall semester bills are due early-August*.
If the student has authorized other individuals to view their
billing information, those individuals will also be copied on
billing notification emails.
Throughout the course of the semester, there may be
additional fees that accrue on a student’s account. These
fees can include Student Health Service charges, library
fines, parking fines. Students will be notified of these
additional charges through monthly email notifications.
Billing Notifications

9. There are many different forms of payments that we accept. We are pleased to offer secure online
service to pay your bill. Our secure online service accepts payments by eCheck (electronic check)
and credit cards. If you pay with a credit card, you will be charged a convenience fee.
Interest free payment plans are available through Nelnet Campus Solutions to allow families to
budget each semester’s bill over a period of three or four consecutive months. Families incur a
nominal enrollment fee and there are no interest charges. Enrollment does not require a credit
check.
Payment plans can be made for fall and spring semesters.
If the student’s account balance changes, please be sure to contact Nelnet. If you make a payment
with the University, you will need to contact Nelnet directly or visit their website to adjust the
payment plan balance. For more information and instructions please visit
miamioh.edu/paymentplan.
Payment Options

10. • Miami University accepts international payments via Flywire. It's a secure and trusted way to pay online from any
country and any bank, typically using your home currency and method.
• Take advantage of their competitive foreign exchange rates that you can see in real time, up front.
• Pay from banks worldwide. For most countries and territories, you can pay in your home currency
and Flywire sends funds in US dollars directly to the university.
• Choose from a variety of payment methods that may range from bank wire transfer, credit cards, e-wallet and more.
• Track the progress of your payment anytime online. Receive email and text alerts each step of the way including
when your payment reaches the university.
• Flywire offers multilingual customer support. Contact for help via email, phone or live chat while making your
payment!
• Go to http://www.flywire.com/contact for phone numbers and other contact options.
Payment Options (International Payments)

11. Other options
Electronic check
Credit cards
529 Plans
Post 9/11 G.I.Bill ®
3
Installments per
semester
Enrollment opens August 1
Enrollment fee $45
First payment due August 20
4
Installments per
semester
Enrollment opens June 1
Enrollment fee $40
First payment due July 20
Payment Options
MiamiOH.edu/PaymentPlan

12. 1. Notify your 529 Plan administrator to request payment
2. The Administrator will then transfer the requested funds to the
University for that semester
• Make sure the Administrator includes the student’s full name,
Banner or Unique ID
3. If the anticipated payment will not satisfy the bill, the remaining
balance must be paid (or payment plan established) by our
published due date
4. Outstanding billing notifications will continue to be sent until
the bill is paid
529 Payment Plans

13. We highly encourage students to sign up for direct deposit
through RedHawk Refunds – this will be the most efficient way
for students to receive a refund of any credit balance and
reduces questions on correct mailing addresses.
If you choose RedHawk Refunds, you can specify a bank account
(savings or checking) where we can direct deposit the funds.
If the student wants the credit to go directly to the parent or
guardian’s account they can use the parent’s account
information to set up RedHawk Refunds.
Parents who have Parent Plus loans are unable to sign up for
direct deposit to receive credits from the loan’s disbursement.
They can, however, indicate on their Plus application they would
like the refund sent to the student. If this option is checked, the
student will receive the refund deposited in the account that
the student specified.
What is RedHawk Refunds?
RedHawk Refunds is a FREE service to
receive refunds from financial aid,
students accounts and other funds
owed by Miami.
Benefits:
Enroll at
MiamiOH.edu/RedHawkRefunds
Automatically deposited
Deposited into any bank account
RedHawk Refunds (Direct Deposit)

14. Enrollment
Scholarships require full-time
enrollment (12 credit hours.
Federal Direct Loans require
half-time enrollment.
Aid eligibility is based on
enrolled hours as of
September 13th (Fall) and
February 14th (Spring).
Financial
Disbursements
Aid to Oxford students
applies to bills 10 days before
classes begin for students
who have completed all
requirements.
Dropping below full time or
withdrawing can change your
eligibility for aid
(Scholarships and Federal
aid). Be sure to check with
the One Stop before dropping
below full time or
withdrawing from Miami.
Additional Loan
Options
In terms of loans, think about
only borrowing what you
need.
Federal Direct PLUS loans (for
parents). Apply at
studentaid.gov.
Private loans. Information can
be found at
MiamiOH.edu/loans.
Additional Financing Information

15. • The student is selected for verification
and all verification documents have not
been received
• Non-receipt of other requested
documents
• Missing Master Promissory Note or
failure to complete Entrance
Counseling
• Students can check outstanding
requirements on
MiamiOH.edu/myMiami
Reasons for Delay in Payment

16. Dates and Deadlines are posted on the
Academic Calendar found on the One Stop
Website. https://miamioh.edu/academic-
calendar/multi-year/index.html
Dates and deadlines are posted for every part
of term.
Fall 2021/22 term begins on August 23th.
Academic Calendar

17. The One Stop offers 20 minute one-on-one virtual appointments.
• Register at MiamiOH.edu/OneStop/help
One Stop Virtual Appointments:

18. This webinar is being designed to provide information about
tuition, billing and payments.
• July 19th, at 1pm
• Register at Miamioh.edu/student-life/parents/resources/webinars/
A recording will be available after the webinar on the website
above.
Webinar:
Understanding the Tuition Bill

19. Nellie Craig Walker Hall
301 S. Campus Avenue
Website: MiamiOH.edu/OneStop
Email: OneStop@MiamiOH.edu
Phone: (513) 529-0001
ONE STOP