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Onboarding to
Improve Retention




 LAURENCE YAP
 Former Sr Manger of L&OD, PayPal APAC
 7th June 2012, Hilton Singapore
 Rentention in current workplace

 Onboarding Model according to Gallup 12M

 Onboarding Process in 5 organizations

 Four Phases of OD in Gallup Context

      Pre-onboarding
      Corporate onboarding
      Dept onboarding
      Post onboarding

 Summary
Gallup & Employee Engagement
 Based on 30 years of in-depth research
 Involved more than 17 million employees
After 1 year on the job….70% of U.S


 33%             49%             18%
Onboarding Examples
Training Organization satisfaction rate


    90.00
                85.06                                                                   83.53
    85.00                          82.65              82.09            82.33                             81.12
    80.00
    75.00
    70.00
    65.00
%

    %




    60.00
    55.00
    50.00
    45.00
    40.00
            Orientation and       Adequate       Equipment and        Teaching        Trainers'        Multimedia
               induction      effectiveness of      facilities in   materials and   behaviour and   training adequate
                program            training       training room         aids           attitude        and effective
                               opportunities


 About 80% of respondents are satisfied with Training offered in Carsem
Exceeded expectation

Employee Survey 2008 Carsem

 Above 80 pc.
OnBoarding Gallup Q12 Ways

Preonbaording   • Before Onboarding

Corporate
Onboaridng      • Corporate Level

Department
Onboarding
                • Department Level

Post
Onboarding
                • Beyond OnBoarding
Carsem Example

Performance Model
Tool A: Performance Analysis
          表现分析
Tool B: Performance Analysis
          表现分析
Pre-boarding

3. Do you get the opportunity to do what you do best
every day?
Do you hire the right people, using their strength at work?
Corporate On Boarding

1. Do you know what is expected of you at work?
Expectation of employees, culture, values, conduct, internet usgae
8. Do you feel that your job is important?
Company vision, mission, inspiration, success stories, awards,
contribution
10. I have a best friend at work
6. Are you encouraged to work on your (self-)development?

Training Department explains training oppportunities
Department On Boarding

1. Do you know what is expected of you at work?

3. Do you get the opportunity to do what you do best every day?
5. Do your colleagues seem to care about you as a person?
6. Are you encouraged to work on your (self-)development?
8.   Do you feel that your job is important?
10. Do you (or would you like to) consider some colleagues as friends?
12. Are you given the opportunity (time/resources) to learn and grow?
Post On-Boarding

4. Did someone recently give you recognition or praise for doing good
work?
2. Do you have the materials and equipment you need to do your work
right?
3. Do you get the opportunity to do what you do best every day?
7. Do people make your opinion count?
9. Are your colleagues committed to doing quality work?
11. Does someone care about the progress of your work?
Additional Tips
1. Do You Make Your New Hires Feel Welcome?
2. Do You Inspire Pride?
3. Do You Help New Hires See the Big Picture?
4. Do You Show How Employees Matter?
5. Do You Collect and Share Stories?
6. Do You Make Your Orientation Program Interesting and Interactive?
7. Are You Designing It From the New Employee’s Perspective?
8. Are You Holding Your Orientation Program When It’s Most
Understandable and Beneficial?
9. Have You Broken Your Orientation Program Down Into Digestible,
Bite Sized Chunks?
10. Are You Offloading As Much Information As Possible To Your
Intranet?
11. Do You Have a “Mentoring Program?
12. Are You Making It Easy For New Employees to Tell You How They’re
Doing?
13. Do You Help Your Supervisors and Managers Do Their Part Well?
1. Do I know what is expec
me of me at work?
Onboarding: Mission and Vision

           5 Days Komag Collge

           MD, Director, HOD meet
           new employees

           MD explained corporate
           vision and mission
Onboarding: Expectation (60 days)
Onboarding: Expectation (60 days)
Onboarding: Expectation (60 days)
Onboarding: Expectation (60 days)
2. Do I have the materials and equipments
I need to do my work right?
Tools & Equipment: Training/Mentoring
Leadership Training/Bonding

•   Bonding among the new supervisors
•   Practical Leadership Skills
•   Fun learning environment
•   Sharing of leadership examples
•   Impart PayPal key values
Leadership Training/Bonding
Leadership Training/Bonding
Positive Thinking
3. At work, do I have the opportunity to do
what I do best every day?
Meeting the Employées Regularly
Identify Your Strengths &
  Development Needs
Strength-based Management


200 Hours
Strength –Best in Class (80%)
Weakness – Mediocre (20%)
Personality Plus
4. In the last 7 days, have I received
recognition for doing good work?
Leadership Training
Pay Attention
•   Walk around
•   Show care
•   Notice right and significant things – Coupon
•   Listen with your senses
•   5 days in a year
•   Personal life
•   Be a friend
Personal Recognition
• Know what they like, their needs and interests
• Personalize: Special, meaningful, and
  memorable
Tell the Story
• must tell the story on how the
  person was able to perform exemplarily
• Breakfast (aida) and Shamlee (room)
Celebrate Together
• Public ceremony
• Lunch and dinner treats
5. Does my supervisor, or someone at work,
seem to care about me as a person?
Onboarding: Mission and Vision
  Leaders Meeting People
Listening Skills
• Use listening skills to engage employees
Guidelines


1. Questions – 5W1H
2. Body Language and Posture
3. Sincerity
Avoid

1. Judgment
 2. Topper
 3. Advising
Exercise
• Grouping: Hobbies, Best Friend and Traveling
  Experience
Get to Know Your Colleagues
Name       Birthplace   Hobbies      Food        Drink       HP

Laurence   Sabah        Traveling,   Spaghetti   Chamomile   0162080096
Yap                     Reading                  Tea




• 15 minutes - Your Partner First
6. Is there someone at work
who encourages my development?
Meeting the Employées Regularly
50% of the your time should be
     directed to coaching
                   Daily Coaching      Approximate
                   Activity            Hours Per Week
                   1-on-1’s                        14.5
                   Updating Metrics                3.25
                   Team Learning                   1.00
                   Daily Stand-Up’s                1.25


      50%                      Total          20 Hours

                      Remainder of time should be
                     dedicated to walking the floor,
                      meeting with managers, and
                      completing other supervisor
                             tasks/projects



              54
Creating a Development Plan
Identify Your Strengths &
  Development Needs
7. At work, do my opinions seem to count?
Meeting the Employées Regularly
Opinions
•   What do you think?
•   Build Ideas
•   Flexible in Approaches, not goals
•   Ownership
8. Does the mission/ purpose of my
company make me feel my job is
important?
people
knowledge
innovation
People
We care about people and the role of work in
their lives.
  – We respect all of our people as individuals,
    enabling and trusting them to meet the needs of
    colleagues, customers and the community.
  – We are committed to delivering professional
    service according to our high quality and ethical
    standards.
People
We care about people and the role of work in
their lives.
  – We recognize everyone’s contribution
    to our success.
  – We help people develop their careers through
    planning, work experience,
    coaching and training.
Onboarding: Mission and Vision

           5 Days Komag Collge

           MD, Director, HOD meet
           new employees
9. Are my co-workers committed
to doing quality work?
Meeting the Employées Regularly
10. Do I have a best friend at work?
Team Activities

•   Celebration
•   Outing
•   Mentor
•   Treat them like friends
11. In the last 6 months, has someone at
work talked to me about my progress?
Performance Appraisal – 6 months
12. This last year, have I had opportunities
at work to learn and grow?
Training, E-Learning, Coaching
Training, E-Learning, Coaching
Thank You
Contact
Laurence Yap Tung Siong

Contact: +6016-2080096 (Mobile)

Email laurence.yap@gmail.com


Linkedin http://www.linkedin/in/laurenceyap


Blog: Journey of HRD
http://www.journeyofhrd.blogspot.com


Slideshare
http://www.slideshare.net/eastleaf

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Onboarding process ver 4

  • 1. Onboarding to Improve Retention LAURENCE YAP Former Sr Manger of L&OD, PayPal APAC 7th June 2012, Hilton Singapore
  • 2.  Rentention in current workplace  Onboarding Model according to Gallup 12M  Onboarding Process in 5 organizations  Four Phases of OD in Gallup Context  Pre-onboarding  Corporate onboarding  Dept onboarding  Post onboarding  Summary
  • 3. Gallup & Employee Engagement Based on 30 years of in-depth research Involved more than 17 million employees
  • 4. After 1 year on the job….70% of U.S 33% 49% 18%
  • 5.
  • 6.
  • 7.
  • 8.
  • 10. Training Organization satisfaction rate 90.00 85.06 83.53 85.00 82.65 82.09 82.33 81.12 80.00 75.00 70.00 65.00 % % 60.00 55.00 50.00 45.00 40.00 Orientation and Adequate Equipment and Teaching Trainers' Multimedia induction effectiveness of facilities in materials and behaviour and training adequate program training training room aids attitude and effective opportunities  About 80% of respondents are satisfied with Training offered in Carsem
  • 11. Exceeded expectation Employee Survey 2008 Carsem Above 80 pc.
  • 12. OnBoarding Gallup Q12 Ways Preonbaording • Before Onboarding Corporate Onboaridng • Corporate Level Department Onboarding • Department Level Post Onboarding • Beyond OnBoarding
  • 14. Tool A: Performance Analysis 表现分析
  • 15. Tool B: Performance Analysis 表现分析
  • 16. Pre-boarding 3. Do you get the opportunity to do what you do best every day? Do you hire the right people, using their strength at work?
  • 17. Corporate On Boarding 1. Do you know what is expected of you at work? Expectation of employees, culture, values, conduct, internet usgae 8. Do you feel that your job is important? Company vision, mission, inspiration, success stories, awards, contribution 10. I have a best friend at work 6. Are you encouraged to work on your (self-)development? Training Department explains training oppportunities
  • 18. Department On Boarding 1. Do you know what is expected of you at work? 3. Do you get the opportunity to do what you do best every day? 5. Do your colleagues seem to care about you as a person? 6. Are you encouraged to work on your (self-)development? 8. Do you feel that your job is important? 10. Do you (or would you like to) consider some colleagues as friends? 12. Are you given the opportunity (time/resources) to learn and grow?
  • 19. Post On-Boarding 4. Did someone recently give you recognition or praise for doing good work? 2. Do you have the materials and equipment you need to do your work right? 3. Do you get the opportunity to do what you do best every day? 7. Do people make your opinion count? 9. Are your colleagues committed to doing quality work? 11. Does someone care about the progress of your work?
  • 20. Additional Tips 1. Do You Make Your New Hires Feel Welcome? 2. Do You Inspire Pride? 3. Do You Help New Hires See the Big Picture? 4. Do You Show How Employees Matter? 5. Do You Collect and Share Stories? 6. Do You Make Your Orientation Program Interesting and Interactive? 7. Are You Designing It From the New Employee’s Perspective? 8. Are You Holding Your Orientation Program When It’s Most Understandable and Beneficial? 9. Have You Broken Your Orientation Program Down Into Digestible, Bite Sized Chunks? 10. Are You Offloading As Much Information As Possible To Your Intranet? 11. Do You Have a “Mentoring Program? 12. Are You Making It Easy For New Employees to Tell You How They’re Doing? 13. Do You Help Your Supervisors and Managers Do Their Part Well?
  • 21. 1. Do I know what is expec me of me at work?
  • 22. Onboarding: Mission and Vision 5 Days Komag Collge MD, Director, HOD meet new employees MD explained corporate vision and mission
  • 27. 2. Do I have the materials and equipments I need to do my work right?
  • 28. Tools & Equipment: Training/Mentoring
  • 29. Leadership Training/Bonding • Bonding among the new supervisors • Practical Leadership Skills • Fun learning environment • Sharing of leadership examples • Impart PayPal key values
  • 33. 3. At work, do I have the opportunity to do what I do best every day?
  • 35. Identify Your Strengths & Development Needs
  • 36. Strength-based Management 200 Hours Strength –Best in Class (80%) Weakness – Mediocre (20%)
  • 38. 4. In the last 7 days, have I received recognition for doing good work?
  • 40. Pay Attention • Walk around • Show care • Notice right and significant things – Coupon • Listen with your senses • 5 days in a year • Personal life • Be a friend
  • 41. Personal Recognition • Know what they like, their needs and interests • Personalize: Special, meaningful, and memorable
  • 42. Tell the Story • must tell the story on how the person was able to perform exemplarily • Breakfast (aida) and Shamlee (room)
  • 43. Celebrate Together • Public ceremony • Lunch and dinner treats
  • 44. 5. Does my supervisor, or someone at work, seem to care about me as a person?
  • 45. Onboarding: Mission and Vision Leaders Meeting People
  • 46. Listening Skills • Use listening skills to engage employees
  • 47. Guidelines 1. Questions – 5W1H 2. Body Language and Posture 3. Sincerity
  • 48. Avoid 1. Judgment 2. Topper 3. Advising
  • 49. Exercise • Grouping: Hobbies, Best Friend and Traveling Experience
  • 50. Get to Know Your Colleagues Name Birthplace Hobbies Food Drink HP Laurence Sabah Traveling, Spaghetti Chamomile 0162080096 Yap Reading Tea • 15 minutes - Your Partner First
  • 51. 6. Is there someone at work who encourages my development?
  • 53. 50% of the your time should be directed to coaching Daily Coaching Approximate Activity Hours Per Week 1-on-1’s 14.5 Updating Metrics 3.25 Team Learning 1.00 Daily Stand-Up’s 1.25 50% Total 20 Hours Remainder of time should be dedicated to walking the floor, meeting with managers, and completing other supervisor tasks/projects 54
  • 55. Identify Your Strengths & Development Needs
  • 56. 7. At work, do my opinions seem to count?
  • 58. Opinions • What do you think? • Build Ideas • Flexible in Approaches, not goals • Ownership
  • 59. 8. Does the mission/ purpose of my company make me feel my job is important?
  • 61. People We care about people and the role of work in their lives. – We respect all of our people as individuals, enabling and trusting them to meet the needs of colleagues, customers and the community. – We are committed to delivering professional service according to our high quality and ethical standards.
  • 62. People We care about people and the role of work in their lives. – We recognize everyone’s contribution to our success. – We help people develop their careers through planning, work experience, coaching and training.
  • 63. Onboarding: Mission and Vision 5 Days Komag Collge MD, Director, HOD meet new employees
  • 64. 9. Are my co-workers committed to doing quality work?
  • 66. 10. Do I have a best friend at work?
  • 67. Team Activities • Celebration • Outing • Mentor • Treat them like friends
  • 68. 11. In the last 6 months, has someone at work talked to me about my progress?
  • 70. 12. This last year, have I had opportunities at work to learn and grow?
  • 73.
  • 74.
  • 76. Contact Laurence Yap Tung Siong Contact: +6016-2080096 (Mobile) Email laurence.yap@gmail.com Linkedin http://www.linkedin/in/laurenceyap Blog: Journey of HRD http://www.journeyofhrd.blogspot.com Slideshare http://www.slideshare.net/eastleaf