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Onboarding For Results Webinar - City & Guilds Kineo - July 10, 2014

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City & Guilds Kineo highlight the importance of an onboarding and induction programme, and what organisations can do to add empathy to their onboaridng.

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Onboarding For Results Webinar - City & Guilds Kineo - July 10, 2014

  1. 1. 1 Onboarding For Results Nina Brebner, Solutions Consultant Kirstie Greany, Learning Consultant 10/07/14 Share with us: @kineo, #kineoinsights
  2. 2. 2
  3. 3. © City & Guilds Kineo. All rights reserved 3 ONBOARDING 1. Why do it? The business case for getting it right 2. What is good Onboarding? Looking at whose needs it aims to meet 3. How do it? Some practical advice and examples
  4. 4. 44 What do we mean by onboarding?
  5. 5. © City & Guilds Kineo. All rights reserved 5 “The mechanism through which new employees acquire the necessary knowledge, skills, and behaviours to become effective organisational members.”
  6. 6. 66 Why onboard? The business case Why quality counts
  7. 7. © City & Guilds Kineo. All rights reserved 7 Quick question What percentage of people leave their organisation within the first year? X
  8. 8. © City & Guilds Kineo. All rights reserved 8 It’s also the case… 22% of staff turnover occurs in the first six weeks Wynhurst Group & PWC
  9. 9. © City & Guilds Kineo. All rights reserved 9 Staff turnover isn’t to be gawped at… How much does it cost an organisation to lose someone in their first year? 1.5 2 3 their salaryX 3
  10. 10. © City & Guilds Kineo. All rights reserved 10 The potential costs… £42bn a year 3 x their salary
  11. 11. © City & Guilds Kineo. All rights reserved 11 Why are we telling you this? Aberdeen Consulting US BelowaverageAboveaverage Effect of onboarding on retention
  12. 12. © City & Guilds Kineo. All rights reserved 12© City & Guilds Kineo. All rights reserved 12 What is good onboarding? Organisations vs. individuals’ needs
  13. 13. © City & Guilds Kineo. All rights reserved 13 Organisation vs. new recruits’ needs Vs.
  14. 14. © City & Guilds Kineo. All rights reserved 14 What does an organisation need? A Maslow-like hierarchy
  15. 15. © City & Guilds Kineo. All rights reserved 15 What about new starters?
  16. 16. © City & Guilds Kineo. All rights reserved 16 What about new starters?
  17. 17. © City & Guilds Kineo. All rights reserved 17 Surely we really want…
  18. 18. © City & Guilds Kineo. All rights reserved 18 What an individual needs .Support and personal development
  19. 19. © City & Guilds Kineo. All rights reserved 19 Need people to get up to speed quickly. Give them everything, in one go, right? Crave feelings. People key to this – esp. managers Potential conflict? New recruitsOrganisations “There’s a packet of information from human resources, emblazoned with the firm’s logo…The underlying message: Welcome. You should be proud to work here. Please fit in accordingly.” Forbes They were hired for who they are, as much as what they can do. They also want to be listened to and valued. EFFICIENCY EMPATHY
  20. 20. 2020 Efficiency & Empathy A framework to use
  21. 21. © City & Guilds Kineo. All rights reserved 21 High efficiency High empathyLow empathy Low efficiency • coaching/mentoring • job shadowing • observed tasks • group sessions • new starter app • digitalised stories • forums; social media • simulations; games • virtual classrooms • online tests, quizzes • interactive process • generic training e.g. compliance • welcome video • 1-way classroom • info-based webcasts
  22. 22. © City & Guilds Kineo. All rights reserved 22© City & Guilds Kineo. All rights reserved 22 Onboarding How to? Some examples
  23. 23. © City & Guilds Kineo. All rights reserved 23 In this section we look at … • How to organise a programme as large as onboarding • Walk through a sample blend • The use of technology in the blend • Relate it all back to the efficiency & empathy framework
  24. 24. © City & Guilds Kineo. All rights reserved 24 Organising your onboarding programme • Build a visual of the present • Explore and learn about different delivery mechanisms • Build a visual of the future • Examine the Persona’s/Learner Type • Start to build the onboarding programme Activist Reflector Theorist Pragmatist
  25. 25. © City & Guilds Kineo. All rights reserved 25 e
  26. 26. © City & Guilds Kineo. All rights reserved 26 High efficiency High empathyLow empathy Low efficiency
  27. 27. © City & Guilds Kineo. All rights reserved 27
  28. 28. © City & Guilds Kineo. All rights reserved 28 Knowledge Sharing Repository High Efficiency/High Empathy
  29. 29. © City & Guilds Kineo. All rights reserved 29 Digitalised Stories, Day in a life anecdotes High Efficiency/High Empathy
  30. 30. © City & Guilds Kineo. All rights reserved 30
  31. 31. © City & Guilds Kineo. All rights reserved 31 Milestones recognised High Empathy
  32. 32. © City & Guilds Kineo. All rights reserved 32 • Digital resources • Case studies • Mixture of behavioural, values & practical • Leaders Welcome video • Processes & Guides • Digital Simulations, Games & Scenario’s • Online feedback loops & insights • Assignments, articles, reports & evaluations High-Low Efficiency/High-Low Empathy
  33. 33. © City & Guilds Kineo. All rights reserved 33 A mentors view, for assessment & grading Low Efficiency/High Empathy
  34. 34. © City & Guilds Kineo. All rights reserved 34 Digital Simulations. Games & resources High Efficiency
  35. 35. © City & Guilds Kineo. All rights reserved 35 Engaging PDF’s downloads High Efficiency/Low Empathy
  36. 36. 3636 10 take away must-dos To help you
  37. 37. © City & Guilds Kineo. All rights reserved 37 Recommended must-dos 1. Begin with empathy 2. Create an experience, not training 3. Start before the start date 4. Make it outcome focused 5. Put people at its heart 6. Make a difference with managers 7. Gather feedback 8. Build habits 9. Think big – beyond role 10. Give it personality
  38. 38. © City & Guilds Kineo. All rights reserved 38 Next Steps • Download our new onboarding guide • Chat with us further about our onboarding services: • Consultancy • Design • Elearning and platforms • Share your thoughts with us @kineo, #kineoinsights

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