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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
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ASSIGNMENT
DRIVE FALL 2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
BK ID B2009
CREDIT AND MARKS 4 CREDITS AND 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question. 1. Explain various Principles of Total Quality
Management
Answer: With increased competition and market globalization, TQM practices are now becoming
importantforthe leadershipandmanagementof all organizations.EventhoughwithTQM,we often
dilute ISO certification, ISO, per se, enables an organization to streamline its quality assurance
systems in line with ISO systems and standards, while TQM practices, which succeed ISO, ensure
quality improvement in an organization. In line
Question. 2. Elaborate the concept of International Standards. Also
explain the following terms
a. ISO 9001:2008
b. ISO 9004:2009
c. ISO 90003:2004: Software Quality Management
d. ISO 13485:2003: Medical Devices Quality Management
Answer: The International OrganizationforStandardization(ISO) isaninternational standard-setting
body composed of representatives from various national standards organizations.

2. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and
commercial standards. It is headquartered in Geneva, Switzerland, and as of 2015 works in 163
countries.
It was one of the first organizations granted general consultative status with the United Nations
Economic and Social Council.
ISO, the International Organization for
Question. 3. Explain the concept of culture. Differentiate between
authoritarian culture and participative culture.
Answer: Culture refers to the cumulative deposit of knowledge, experience, beliefs, values,
attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the
universe, and material objects and possessions acquired by a group of people in the course of
generations through individual and group striving.
 Culture is the systems of knowledge shared by a relatively large group of people.
 Culture is communication, communication is culture.
 Culture in its broadest sense is cultivated
Question. 5. Define different aspects of the design and
development of a product.
Answer: Good user experience design is magnetic. You start using a product, and everything just
feelssoeasytodo. You continue usingitandrealize there are smaller thoughtful touches for you to
discoveralongthe way – maybe,youaccidentallydouble tapped the space bar of your touch phone
and realizedthatitinserted a ‘.’ and added a space. That’s just what you wanted to do, but it made
using the keyboard feel easier.
Question. 6. Write Short notes on following.
a. Knowledge Management
Answer: Knowledge management (KM) is the process of creating, sharing, using and managing the
knowledge andinformationof anorganization.Itreferstoa multi-disciplinaryapproachto achieving
organizational objectives by making the best use of knowledge.
An established discipline since 1991, KM includes courses taught in the fields of business
administration,information systems, management, library, and information sciences. Other fields
may contribute to KMresearch, including information

3. b. Expertise location
Answer: Asorganizationstryto make the most of their intellectual capital, awareness is increasing
about the importance of connecting to the people with the right knowledge at the right time.
Initially focused on targeted business goals such as reducing time for product development,
expertiselocationandmanagement(ELM),alsocalledemployee knowledge network solutions, are
also well positioned to provide support to organizational learning initiatives. Those include
facilitating mentoring programs, identifying knowledge gaps and providing both performance
support and follow-up to formal training
c. Communities of Practice (CoPs)
Answer: A community of practice (CoP) is a group of people who share a craft and/or a profession.
The concept was first proposed by cognitive anthropologist Jean Lave and educational theorist
Etienne Wenger in their 1991 book Situated Learning (Lave & Wenger 1991). Wenger then
significantly expanded on the concept in his 1998 book Communities of Practice (Wenger 1998).
A CoP can evolve naturally because of the
d. Knowledge management strategy
Answer: While the knowledge management processes section dealt with the general ways
knowledge can be managed, this section tackles long-term knowledge management strategy.
Strategic investments represent the company’s choices/options so as to enable and enhance the
processes outlined earlier (e.g. knowledge sharing) and to offer help define which knowledge is
relevant (i.e. in line with strategic objectives) and which is not.
Thissectionisbased on the strategic part of the integrated knowledge management model, which
includes:
Dear students get fully solved assignments
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or
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