This document is a resume for Seun Alli-Balogun, who has over 10 years of experience in project management, change management, and customer service roles in retail banking and postal industries. Key skills include communication, stakeholder management, and proficiency in Microsoft Office. Recent work history includes roles as a PMO Analyst managing a network transformation program at Post Office Ltd and prior customer service and banking roles. Education includes certifications in program/project management and business analysis.

1. managerSEUN ALLI-BALOGUN
9 Blacksmith’s Close, Bishop's Stortford, CM23 4GB
Mob: 07828736402 & 02078198146 Email: seunbalogun6@gmail.com
Highlyorganized,results drivenPMOAnalystwithagood knowledge of variousphasesof projectmanagementlife
cycle.I possesschange managementexperience inretailandbankmarket. My strengthsare inmanaging
stakeholders;theirinterest,influence andfears.Ihave the ability toremaincalmunderpressure andalwaysbe
polite andfriendlywithclients andcolleagues.Particularly,in deliveringexceptional customer/clientservice with
great interpersonal skills.
KEY SKILLS AND ABILITIES
Communication: Strong communicationsskills,both written and verbal. Communicatingis integral to the success of
Project. I ask lots questions and listento the other person's view. My communication piece is to keep it simple and
visual.
Knowledge Management:Learningandsharingknowledgeespeciallygainedfromdifferent sectors, markets, cultures
and organizationsis verycritical inprojectmanagement.
StakeholderManagement:Early stakeholderengagement;continuedandmaintainedrightthroughthe durationof
the project. Understandstakeholder’s requirements,interests,prioritiesandpreferences.Allthese activities enable
me to manage stakeholder’s expectations,demandsandneeds.
Tools: Proficiencyin MicrosoftOffice suite (Excel,wordandPowerPoint) SharePointandOutlook.
EMPLOYMENT HISTORY
ImplementationTeamAdvisor (PMO Analyst) Post Office Ltd. Aug 2015 – Present
Network Transformation Programme
To investin11,500 PostOffice branches/projectswiththe sole objectiveof commercial sustenance.
Key Achievements:
Devise andcreated a way of monitoringthe operational BusinessChange Sheet, whichis akeytaskin revamping
the Post Office.I have reducedthe unnecessarydelays inprojects from4weeksto3days. I have refinedthe
procedure andmade it a much betterexperience forourclients.
Produceddaily,weekly,quarterlyandyearly reportsoncontractsand transformedbranchesforsenior
management.
Re-organize the filingsystem. Thissavedtime whenlookingfordocuments.
Key Accountabilities:
• Manage projectstoassessservice userrequirements,ensuringproductsandservicesprovidedmeetenduser
needswhilstensuringcompliance withinretail market.
• Create and complete all requireddocumentationforstakeholders throughthe projectlifecycle.
• Implementchange management requestacrossall projects.
• Maintenance of keyprogramme information ontrackers& databases.
• Manage communicationsfrom NTmailbox includingregularreportingcycle request.
• Experience of dealingwithimplementationprocessmanagement.
• Ensure all relevantdocumentation,metricsandtrackersof stakeholderare maintainedandaccurate andproduce
up-to-date data.
• Investigate and providekeydataforquestionsraisedbystakeholders.
• Estimate revenue earningsforthe potentialnew operatorbusiness.
• Track and Monitor transformedbranches/business;informandupdate PMOteamif there are any issuesto
resolve.

2. • Take minutesinteam meetings,deputize andrepresentforline managerinPMOmeeting;create agendasand
gatherdata and outputsformeeting.
CustomerService Consultant, PostOffice Ltd. Sept 2014 – Dec 2014
Key Achievements:
Identifypotential salesopportunitiesandmeet salestargetsbyactivelypromotingandselling postoffice productsand
servicestoclients inaregulatedmarket.
Key Accountabilities:
• Processedawide-range of retail transactions toclients.
• Soldcapital marketsproductslike ISA andBonds.
• Good numeracyandliteracyskillswithakeeneye fordetail.
• Balancedbothmoniesandstock witha highdegree of accuracy andcompliance tobusiness standards.
• Provideddeliveryof high qualityproductstoclients inaregulatedmarket,offeringqualityinformation,advice
and guidance.
• Conductedcompliance checksonidentificationdocuments,identifyingthosethatrequiredremedialactionor
escalatingwhennecessary.
Bank Assistant, Marks and SpencerBank. Oct 2012 – Aug 2014
Key Achievements:
CoordinatedandnegotiatedwithMarksandSpencercolleagueson anew strategy to launchMarks and SpencerBank.
Engagedwithmanagementteam,aboutwaysonhow to drive bankproducts. Thisincreased sale of Marks and
Spencerbank productsand increasedfootfall inthe Bank.
Key Accountabilities:
• Minimisedcustomeronboarding time scale,streamliningthe informationretrieval processwiththe ultimate goal
of improvingcustomer/clientexperience.
• Collaboratedandpartneredwiththe IT departmentbytestingchangestosystems,proceduresandsoftware.
• Conductedriskanalysisandassessmentsonprospective customer’sapplications,makingrecommendationsto
mitigate riskwhere necessary.
EDUCATION AND PROFESSIONAL TRAINING
Managing Successful Programmesfoundation 2016
ISEB Certificate inProgramme andProjectSupportOffice 2015
EssentialsBScCertificate inBusinessAnalysisPractice 2014
Finance forNon-Managers 2014
Sage Bookkeeping 2009
Prince 2 Foundation&Practitioner 2009
2015
BA (Hons) Philosophy2.2 2001
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REFERENCES AVAILABLE ON REQUEST