SlideShare a Scribd company logo
“Sent from my Blackberry ® Wireless Device”Co-constructing knowing via ‘smart’ mobile devices. Katrina Pritchard  and  Gillian Symon Dept of Organizational Psychology,  Birkbeck,  University of London OLKC 2011, 12-14  April Research funded by British Academy SG-54143
Blackberry functions Mobile Email Camera Mobile Phone (text, voice) IM  (via Blackberry PIN service) Calendar Internet access GPS Mapping
Blackberry functions Mobile Email Camera Mobile Phone (text, voice) IM  (via Blackberry PIN service) Calendar Internet access GPS Mapping RIM’s marketing messages: ‘act on inspiration’ 		‘do more, faster’ ‘carry your friends in your pocket’‘master your every day’ (source: http://uk.blackberry.com/devices).
Existing research Computer mediated communication media richness theory Mobile communication overload, interruption, absence-presence Blackberries & work-life balance Knowledge management capability and functionality of smartphones especially in distributed work environments
Research Context
Research Context Incident resolution involves office, mobile and shift work Work is distributed but also embedded in specific locations Resolving incidents involves both manual  (engineering) and managerial work processes Time  is a key performance measure (the clock starts ticking after 3 minutes)
Themes Responding to incidents Knowing about incidents Getting advice quickly Extended opportunities for knowledge sharing
Responding to incidents Use of BB’s camera to establish ‘facts’, emailed direct from BB Photos replacing a MOE’s assessment of the incident BUT also saves time, MOE’s can get on with ‘real’ engineering work MOE’s also use photos to challenge management:
Knowing about incidents 24/7 organization: knowledge about incidents constantly circulating Upward escalation has been replaced by management investigation BBs used to demonstrate knowledge
Getting advice quickly Audit trail differences between email, text and phone use from BB Issues related to media capability (especially attachments) and skim reading Responsiveness as effectiveness
Extending opportunities “it allows people who don’t prepare and don’t plan to impact on other people” Mixed reactions to use in meetings:  distraction vs. tool to enable instant access to information to support discussions Ability to make use of travel time increases ‘presence’ in the office:
Discussion Challenges to conceptions of engineering knowledge Importance of being in the know and the risks of not knowing Visibility of both seeking and giving advice Audit trails and ‘reply alls’ Presence and distraction Both in relation to ‘real’ engineering work and ‘real’ management
Discussion Returning to RIM’s marketing messages: ‘act on inspiration’ ‘do more, faster’: but also exacerbates tensions between responsiveness and thoughtfulness ‘carry your friends in your pocket’‘master your every day’: raises issues with respect to control and power relations

More Related Content

Similar to Olkc presentation pritchard&symon for slide share

IWP June 2010 Blackberries and mobile work
IWP June 2010 Blackberries and mobile workIWP June 2010 Blackberries and mobile work
IWP June 2010 Blackberries and mobile work
Katrina Pritchard
 
Mobile Cloud Computing And Technology
Mobile Cloud Computing And TechnologyMobile Cloud Computing And Technology
Mobile Cloud Computing And Technology
Christy Hunt
 
Hesham raslan s banjr
Hesham raslan s banjrHesham raslan s banjr
Scott gayer mobileinformationdesign
Scott gayer mobileinformationdesignScott gayer mobileinformationdesign
Scott gayer mobileinformationdesign
Scott Gayer
 
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docxRunning head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
jeanettehully
 
K hive final presentation
K hive final presentationK hive final presentation
K hive final presentation
Amber Krishan
 
Technologically/Computer Mediated Communication
Technologically/Computer Mediated CommunicationTechnologically/Computer Mediated Communication
Technologically/Computer Mediated Communication
Abid Zafar
 
Flagstaff chamber keynote presentation
Flagstaff chamber keynote presentationFlagstaff chamber keynote presentation
Flagstaff chamber keynote presentation
Data Doctors
 
Unveiling the Advantages of Studying Informatics Practices.pdf
Unveiling the Advantages of Studying Informatics Practices.pdfUnveiling the Advantages of Studying Informatics Practices.pdf
Unveiling the Advantages of Studying Informatics Practices.pdf
#essaywriting
 
PURLs, GURLs & Mobile Marketing (Planet Success 2013)
PURLs, GURLs & Mobile Marketing (Planet Success 2013)PURLs, GURLs & Mobile Marketing (Planet Success 2013)
PURLs, GURLs & Mobile Marketing (Planet Success 2013)
Direct Development
 
Introduction to mLearning for MobiMOOC
Introduction to mLearning for MobiMOOCIntroduction to mLearning for MobiMOOC
Introduction to mLearning for MobiMOOC
Inge de Waard
 
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
Mark A.M. Kramer
 
The Psychology of Human-Computer Interaction
The Psychology ofHuman-Computer InteractionThe Psychology ofHuman-Computer Interaction
The Psychology of Human-Computer Interaction
Simon Bignell
 
Why Computer Science.pptx
Why Computer Science.pptxWhy Computer Science.pptx
Why Computer Science.pptx
slidecell212100
 
Impact of computers on our work.By.Dr.Mahboob ali khan Phd
Impact of computers on our work.By.Dr.Mahboob ali khan Phd Impact of computers on our work.By.Dr.Mahboob ali khan Phd
Impact of computers on our work.By.Dr.Mahboob ali khan Phd
Healthcare consultant
 
Intergen Think! Event: Modern Applications for a Modern Enterprise
Intergen Think! Event: Modern Applications for a Modern EnterpriseIntergen Think! Event: Modern Applications for a Modern Enterprise
Intergen Think! Event: Modern Applications for a Modern Enterprise
Intergen
 
The Inevitability of a Mobile Workplace
The Inevitability of a Mobile WorkplaceThe Inevitability of a Mobile Workplace
The Inevitability of a Mobile Workplace
Sharon Richardson
 
The State of Mobile Learning - Part 2
The State of Mobile Learning - Part 2The State of Mobile Learning - Part 2
The State of Mobile Learning - Part 2
Anne Bartlett-Bragg
 
Hello, please respond 2 of your colleagues postings in one or mo.docx
 Hello, please respond 2 of your colleagues postings in one or mo.docx Hello, please respond 2 of your colleagues postings in one or mo.docx
Hello, please respond 2 of your colleagues postings in one or mo.docx
aryan532920
 
MobileHCI 2014 Doctoral Consortium
MobileHCI 2014 Doctoral ConsortiumMobileHCI 2014 Doctoral Consortium
MobileHCI 2014 Doctoral Consortium
Marta Elizabeth Cecchinato
 

Similar to Olkc presentation pritchard&symon for slide share (20)

IWP June 2010 Blackberries and mobile work
IWP June 2010 Blackberries and mobile workIWP June 2010 Blackberries and mobile work
IWP June 2010 Blackberries and mobile work
 
Mobile Cloud Computing And Technology
Mobile Cloud Computing And TechnologyMobile Cloud Computing And Technology
Mobile Cloud Computing And Technology
 
Hesham raslan s banjr
Hesham raslan s banjrHesham raslan s banjr
Hesham raslan s banjr
 
Scott gayer mobileinformationdesign
Scott gayer mobileinformationdesignScott gayer mobileinformationdesign
Scott gayer mobileinformationdesign
 
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docxRunning head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
Running head PROFESSIONAL INTERVIEW REPORT 1PROFESSIONAL INT.docx
 
K hive final presentation
K hive final presentationK hive final presentation
K hive final presentation
 
Technologically/Computer Mediated Communication
Technologically/Computer Mediated CommunicationTechnologically/Computer Mediated Communication
Technologically/Computer Mediated Communication
 
Flagstaff chamber keynote presentation
Flagstaff chamber keynote presentationFlagstaff chamber keynote presentation
Flagstaff chamber keynote presentation
 
Unveiling the Advantages of Studying Informatics Practices.pdf
Unveiling the Advantages of Studying Informatics Practices.pdfUnveiling the Advantages of Studying Informatics Practices.pdf
Unveiling the Advantages of Studying Informatics Practices.pdf
 
PURLs, GURLs & Mobile Marketing (Planet Success 2013)
PURLs, GURLs & Mobile Marketing (Planet Success 2013)PURLs, GURLs & Mobile Marketing (Planet Success 2013)
PURLs, GURLs & Mobile Marketing (Planet Success 2013)
 
Introduction to mLearning for MobiMOOC
Introduction to mLearning for MobiMOOCIntroduction to mLearning for MobiMOOC
Introduction to mLearning for MobiMOOC
 
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
MobiMundi: Exploring the Impact of Current and Emerging Mobile Technologies a...
 
The Psychology of Human-Computer Interaction
The Psychology ofHuman-Computer InteractionThe Psychology ofHuman-Computer Interaction
The Psychology of Human-Computer Interaction
 
Why Computer Science.pptx
Why Computer Science.pptxWhy Computer Science.pptx
Why Computer Science.pptx
 
Impact of computers on our work.By.Dr.Mahboob ali khan Phd
Impact of computers on our work.By.Dr.Mahboob ali khan Phd Impact of computers on our work.By.Dr.Mahboob ali khan Phd
Impact of computers on our work.By.Dr.Mahboob ali khan Phd
 
Intergen Think! Event: Modern Applications for a Modern Enterprise
Intergen Think! Event: Modern Applications for a Modern EnterpriseIntergen Think! Event: Modern Applications for a Modern Enterprise
Intergen Think! Event: Modern Applications for a Modern Enterprise
 
The Inevitability of a Mobile Workplace
The Inevitability of a Mobile WorkplaceThe Inevitability of a Mobile Workplace
The Inevitability of a Mobile Workplace
 
The State of Mobile Learning - Part 2
The State of Mobile Learning - Part 2The State of Mobile Learning - Part 2
The State of Mobile Learning - Part 2
 
Hello, please respond 2 of your colleagues postings in one or mo.docx
 Hello, please respond 2 of your colleagues postings in one or mo.docx Hello, please respond 2 of your colleagues postings in one or mo.docx
Hello, please respond 2 of your colleagues postings in one or mo.docx
 
MobileHCI 2014 Doctoral Consortium
MobileHCI 2014 Doctoral ConsortiumMobileHCI 2014 Doctoral Consortium
MobileHCI 2014 Doctoral Consortium
 

More from Katrina Pritchard

Breaking Binaries Research Session on Coding and Analysis
Breaking Binaries Research Session on Coding and AnalysisBreaking Binaries Research Session on Coding and Analysis
Breaking Binaries Research Session on Coding and Analysis
Katrina Pritchard
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
Katrina Pritchard
 
BBR Narrative Methods Summer Session 2024
BBR Narrative Methods Summer Session 2024BBR Narrative Methods Summer Session 2024
BBR Narrative Methods Summer Session 2024
Katrina Pritchard
 
Using macros.pptx
Using macros.pptxUsing macros.pptx
Using macros.pptx
Katrina Pritchard
 
BBR Twilight Highlights Coding and Analysis 24MAY23.pptx
BBR Twilight Highlights Coding and Analysis 24MAY23.pptxBBR Twilight Highlights Coding and Analysis 24MAY23.pptx
BBR Twilight Highlights Coding and Analysis 24MAY23.pptx
Katrina Pritchard
 
BBR Twilight Higlights- Interview Training 15JUN23.pptx
BBR Twilight Higlights- Interview Training 15JUN23.pptxBBR Twilight Higlights- Interview Training 15JUN23.pptx
BBR Twilight Higlights- Interview Training 15JUN23.pptx
Katrina Pritchard
 
Qualitative Thesis Walkthrough
Qualitative Thesis WalkthroughQualitative Thesis Walkthrough
Qualitative Thesis Walkthrough
Katrina Pritchard
 
BBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
BBR Twilight Zone Session 1 Introduction to Ontology and EpistemologyBBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
BBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
Katrina Pritchard
 
Age and Ageing in the Workplace
Age and Ageing in the WorkplaceAge and Ageing in the Workplace
Age and Ageing in the Workplace
Katrina Pritchard
 
Introduction to Advance Qualitative Methods
Introduction to Advance Qualitative MethodsIntroduction to Advance Qualitative Methods
Introduction to Advance Qualitative Methods
Katrina Pritchard
 
ISBE Doctoral Day for slideshare.pptx
ISBE Doctoral Day for slideshare.pptxISBE Doctoral Day for slideshare.pptx
ISBE Doctoral Day for slideshare.pptx
Katrina Pritchard
 
Research methods for digital work and organization
Research methods for digital work and organizationResearch methods for digital work and organization
Research methods for digital work and organization
Katrina Pritchard
 
Qualitative research with online text and images
Qualitative research with online text and imagesQualitative research with online text and images
Qualitative research with online text and images
Katrina Pritchard
 
New directions for qualitative research
New directions for qualitative researchNew directions for qualitative research
New directions for qualitative research
Katrina Pritchard
 
Web Based Images
Web Based ImagesWeb Based Images
Web Based Images
Katrina Pritchard
 
Young workers and generational stereotypes
Young workers and generational stereotypesYoung workers and generational stereotypes
Young workers and generational stereotypes
Katrina Pritchard
 
What happens when research goes online
What happens when research goes onlineWhat happens when research goes online
What happens when research goes online
Katrina Pritchard
 
Qualitative research on the internet: highlights
Qualitative research on the internet: highlightsQualitative research on the internet: highlights
Qualitative research on the internet: highlights
Katrina Pritchard
 
K pritchard for oxford brookes 23 apr15
K pritchard for oxford brookes 23 apr15K pritchard for oxford brookes 23 apr15
K pritchard for oxford brookes 23 apr15
Katrina Pritchard
 
Bam event research on line
Bam event research on lineBam event research on line
Bam event research on line
Katrina Pritchard
 

More from Katrina Pritchard (20)

Breaking Binaries Research Session on Coding and Analysis
Breaking Binaries Research Session on Coding and AnalysisBreaking Binaries Research Session on Coding and Analysis
Breaking Binaries Research Session on Coding and Analysis
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
 
BBR Narrative Methods Summer Session 2024
BBR Narrative Methods Summer Session 2024BBR Narrative Methods Summer Session 2024
BBR Narrative Methods Summer Session 2024
 
Using macros.pptx
Using macros.pptxUsing macros.pptx
Using macros.pptx
 
BBR Twilight Highlights Coding and Analysis 24MAY23.pptx
BBR Twilight Highlights Coding and Analysis 24MAY23.pptxBBR Twilight Highlights Coding and Analysis 24MAY23.pptx
BBR Twilight Highlights Coding and Analysis 24MAY23.pptx
 
BBR Twilight Higlights- Interview Training 15JUN23.pptx
BBR Twilight Higlights- Interview Training 15JUN23.pptxBBR Twilight Higlights- Interview Training 15JUN23.pptx
BBR Twilight Higlights- Interview Training 15JUN23.pptx
 
Qualitative Thesis Walkthrough
Qualitative Thesis WalkthroughQualitative Thesis Walkthrough
Qualitative Thesis Walkthrough
 
BBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
BBR Twilight Zone Session 1 Introduction to Ontology and EpistemologyBBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
BBR Twilight Zone Session 1 Introduction to Ontology and Epistemology
 
Age and Ageing in the Workplace
Age and Ageing in the WorkplaceAge and Ageing in the Workplace
Age and Ageing in the Workplace
 
Introduction to Advance Qualitative Methods
Introduction to Advance Qualitative MethodsIntroduction to Advance Qualitative Methods
Introduction to Advance Qualitative Methods
 
ISBE Doctoral Day for slideshare.pptx
ISBE Doctoral Day for slideshare.pptxISBE Doctoral Day for slideshare.pptx
ISBE Doctoral Day for slideshare.pptx
 
Research methods for digital work and organization
Research methods for digital work and organizationResearch methods for digital work and organization
Research methods for digital work and organization
 
Qualitative research with online text and images
Qualitative research with online text and imagesQualitative research with online text and images
Qualitative research with online text and images
 
New directions for qualitative research
New directions for qualitative researchNew directions for qualitative research
New directions for qualitative research
 
Web Based Images
Web Based ImagesWeb Based Images
Web Based Images
 
Young workers and generational stereotypes
Young workers and generational stereotypesYoung workers and generational stereotypes
Young workers and generational stereotypes
 
What happens when research goes online
What happens when research goes onlineWhat happens when research goes online
What happens when research goes online
 
Qualitative research on the internet: highlights
Qualitative research on the internet: highlightsQualitative research on the internet: highlights
Qualitative research on the internet: highlights
 
K pritchard for oxford brookes 23 apr15
K pritchard for oxford brookes 23 apr15K pritchard for oxford brookes 23 apr15
K pritchard for oxford brookes 23 apr15
 
Bam event research on line
Bam event research on lineBam event research on line
Bam event research on line
 

Recently uploaded

Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
bosssp10
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
thesiliconleaders
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
HajeJanKamps
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
my Pandit
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
timesbpobusiness
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
SalesTown
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
➑➌➋➑➒➎➑➑➊➍
 

Recently uploaded (20)

Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
 

Olkc presentation pritchard&symon for slide share

  • 1. “Sent from my Blackberry ® Wireless Device”Co-constructing knowing via ‘smart’ mobile devices. Katrina Pritchard and Gillian Symon Dept of Organizational Psychology, Birkbeck, University of London OLKC 2011, 12-14 April Research funded by British Academy SG-54143
  • 2. Blackberry functions Mobile Email Camera Mobile Phone (text, voice) IM (via Blackberry PIN service) Calendar Internet access GPS Mapping
  • 3. Blackberry functions Mobile Email Camera Mobile Phone (text, voice) IM (via Blackberry PIN service) Calendar Internet access GPS Mapping RIM’s marketing messages: ‘act on inspiration’ ‘do more, faster’ ‘carry your friends in your pocket’‘master your every day’ (source: http://uk.blackberry.com/devices).
  • 4. Existing research Computer mediated communication media richness theory Mobile communication overload, interruption, absence-presence Blackberries & work-life balance Knowledge management capability and functionality of smartphones especially in distributed work environments
  • 6. Research Context Incident resolution involves office, mobile and shift work Work is distributed but also embedded in specific locations Resolving incidents involves both manual (engineering) and managerial work processes Time is a key performance measure (the clock starts ticking after 3 minutes)
  • 7. Themes Responding to incidents Knowing about incidents Getting advice quickly Extended opportunities for knowledge sharing
  • 8. Responding to incidents Use of BB’s camera to establish ‘facts’, emailed direct from BB Photos replacing a MOE’s assessment of the incident BUT also saves time, MOE’s can get on with ‘real’ engineering work MOE’s also use photos to challenge management:
  • 9. Knowing about incidents 24/7 organization: knowledge about incidents constantly circulating Upward escalation has been replaced by management investigation BBs used to demonstrate knowledge
  • 10. Getting advice quickly Audit trail differences between email, text and phone use from BB Issues related to media capability (especially attachments) and skim reading Responsiveness as effectiveness
  • 11. Extending opportunities “it allows people who don’t prepare and don’t plan to impact on other people” Mixed reactions to use in meetings: distraction vs. tool to enable instant access to information to support discussions Ability to make use of travel time increases ‘presence’ in the office:
  • 12. Discussion Challenges to conceptions of engineering knowledge Importance of being in the know and the risks of not knowing Visibility of both seeking and giving advice Audit trails and ‘reply alls’ Presence and distraction Both in relation to ‘real’ engineering work and ‘real’ management
  • 13. Discussion Returning to RIM’s marketing messages: ‘act on inspiration’ ‘do more, faster’: but also exacerbates tensions between responsiveness and thoughtfulness ‘carry your friends in your pocket’‘master your every day’: raises issues with respect to control and power relations