The document outlines strategies for enhancing office morale and culture at Texas State University, emphasizing the importance of recognition, motivation, and understanding conflict. It discusses the roles of culture, individual and team motivation, and conflict resolution, along with activities aimed at boosting morale and acknowledging employees' contributions. Key points include the need for clear expectations, effective communication, and building a culture of recognition to improve job satisfaction and productivity.

1. “If You’re Happy and You Know It,GO TO WORK!”A Guide to Promoting Morale in Your OfficeMarissa Saenz, Ashley RansomTexas State University-San Marcos

2. About UsAshleyMarissa

3. Texas State University – San MarcosCollege of Education9 Academic Advisors, 1 Administrative Assistant.Advisors rotate into a satellite office on the main campus. One advisor at the Round Rock Higher Education Center.University College6 Academic Advisors, 1 Administrative Assistant. All advisors are located in one location.

4. OutlineIntroductionWhat is an Office Culture?How do we influence an Office Culture?MotivationExpectationsConflictHow do we create a Culture of Recognition?RecognitionRewardsBoosting MoraleConclusionQuestions

5. Office CultureWhat is culture?The behaviors and beliefs characteristic of a particular ______ group.Culture. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/ browse/culture

6. Culture auditActivity

7. Individual – Team – Office CultureWhy is understanding our own office culture important?Culture helps us understand core values and behaviors of a group; it helps us maintain a sense of direction as a member of the groupSenn, L., & Hart, J. (2006). Winning teams-winning cultures. Long Beach, CA: Leadership Press.

8. How do we influence our office culture?MotivationExpectationsConflict

9. How do we build a culture of recognition?RecognitionActivitiesRewardsPrograms

10. Why should we build a culture of recognition?To improve:MoraleMotivationTeamworkRetentionQualityProductivity

11. Job SatisfactionActivity

12. Job Satisfaction Survey ResultsInteresting workOpportunities for developmentEnough informationEnough authorityEnough help and resources6. Friendly, helpful coworkersSee results of own effortsCompetent supervisionClearly defined responsibilitiesGood payAccel-Team. (2010). Application of employee motivation theory in the workplace. Retrieved February 26, 2011, from http://www.accel- team.com/motivation/practice_01.html

14. MotivationWhat is Motivation?The desire to do; interest or drive; incentive or inducement. Theory of MotivationTheory HandoutMotivation. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/motivation

15. Motivation: IndividualBreak into 4 groups by using the numbers on your nametag. Intrinsic Individual Motivation(Ex: Helping Students…)Extrinsic Individual Motivation(Ex: Compliments, Recognition, Rewards…)

16. Motivation:TeamStay in your groups: Intrinsic Team Motivation(Ex: Mission, Vision, Goals…)Extrinsic Team Motivation(Ex: Model Advising Center, Recognition, Rewards…)

17. Motivation BasicsMyths about Employee Motivation & Tips for Improving Employee Motivation.Handout in folder.

19. Expectations: TeamWrite on the Blue Paw index card:Think about your office (yourself and the other members of your team) from the “stakeholders” (students, parents, department, Deans, etc.) point of view. What are their expectations from your office?

20. Expectations: IndividualWrite on theOrange Paw index card:On one side, think about your expectations of:Your jobOffice/team members. On the other side of the card, think about what others expectations may be for you.

22. cONFLICTWhat is Conflict?Discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas.Incompatibility or interference, as of one idea, desire, event, or activity with another: a conflict in the schedule.Communication Breakdown…*Conflict. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/conflict*Led Zeppelin. (1969).Led Zeppelin.

23. One Question:Round 1Activity:What do you like about your job?

24. One question:round 2Activity:How can understanding conflict help to boost morale in your office?

25. Discussion Questions:What did you notice during the activity?Did you improve your time during the second round?What did you learn during the first round that allowed for you to do that?Do we usually take the time to ask questions when we’re in conflict with another? Why or why not?How might asking questions change the course of the conflict?

27. RecognitionNot just acknowledging the work, it is also about recognizing the person. What is currently done at Texas State:College Newsletter: Gives an update on what everyone is currently doing/has done. Student survey results. The “Cone” of recognition. Monthly/Birthday PotlucksIndividual Birthday Celebrations

28. RewardsFormal programs already in place:Advisor of the Month. Certificates of Appreciation.Professional DevelopmentTravelMerit raise/Bonuses/Raise – Any monetary reward.

29. Office MoraleWhat is morale?The confidence, enthusiasm, and discipline of a person or group at a particular time.Activity: Recognition – A Self-Diagnostic ChecklistMorale. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/morale

30. ConclusionCommunicateIdentify what motivates us/each otherEstablish clearly defined expectationsAcknowledge conflictRecognize each other Reward accomplishments

31. Happy Advisors!

32. Questions?