These are the slides I presented at SharePoint Saturday Chicago Suburbs on May 5, 2018. The deck is about getting more users to use more of Office 365 and showing the value of doing so.

2. Our Sponsors

3. Who is Michael
Blumenthal?
 IT Consulting since 1995
 SharePoint since 2003
 Principal Office 365 Engineer
 Digital Workplace Product
Manager
 Co-Leader, O365 Adoption User
Group (Chicagoland Chapter)
 Office 365 MVP

4. Agenda
User Adoption
Measuring Success
Resources

6. User Adoption is
Getting End Users to use Office 365.

7. Why is this a challenge?
Most end users only think of Office as:
Outlook
Word
Excel
PowerPoint

8. But it’s SO MUCH MORE!
Mobile
 O, W, E, P
 Authenticator
 Flow
 OneDrive
 OneNote
 PowerApps
 Teams
 SharePoint
 Cortana
 Yammer
Web
 O, W, E, P
 OneDrive
 OneNote
 SharePoint
 Planner
 Forms
 Flow
 Teams
 Sway
 Yammer
Desktop
 O, W, E, P
 Access
 OneDrive
 OneNote
 Teams

9. PAYING FOR
USING

10. Sample Investments
E5
 1000 Users
 $35/user/month
1000 x 35 x 12 =
$420,000
E3
 5400 users
 $20/user/mo
5400 x 20 x 12 =
$1,296,000

11. How do we get more value out of our
Office 365 investment?
How do we get users to use
more of it?
How do we get users to
change their behavior?

12. Many Change Models
RYG Dots
Lean Change Management
Freezing
ADKAR by Prosci

13. RYG Dots
Early
Adopters
Late
Adopters
Resistors

14. Lean Change Management
Minimum Viable
Changes

15. Freezing
Freezing Unfreezing Refreezing

16. ADKAR from Prosci
• Awareness of the need for changeA
• Desire to support the changeD
• Knowledge of how to changeK
• Ability to demonstrate new skills and behaviorsA
• Reinforcement to make the change stick
R
Recommended by
Microsoft

17. How do we raise awareness?
Marketing!

18. Multi-Channel Communications
 Trackable Email - monthly
 Posters on walls - rotate
 Reference Cards – printed take-away people can take back to their desks
 SharePoint site - guides, videos, tips, recordings, and links; calendar of events
 Video content on a monitor in each office (“Kiosk”)
 Live Training – in-person and remote/virtual
 Lunch ‘n Learn – must provide food! (need budget)
 Recordings posted to the training site after presentation
 Word of Mouth
 Office Hours Q&A
 Snail Mail Newsletters or Postcards
 Employee Onboarding

19. WIIFM

20. WIIFM as Fishing
May – June 2018 issue of Scouting Magazine
END USERS ARE LIKE FISH!

21. User Profiling
Persona Mapping

22. Section Review
Getting Value out of O365 = Get
More People to use More Of It
Personalized Technical
Marketing Effort

24. Two Ways
Usage Metrics
Time and Money Saved

25. Usage Metrics

26. Usage Metrics
+24% +43%
% Change =
(𝑛𝑒𝑤−𝑜𝑙𝑑)
𝑜𝑙𝑑
x 100

27. Usage Metrics

28. Time and Cost Savings - $$$$ ROI
Quantitative
 $$$ Made
 $$$ Saved
 Time Saved
 Dedupe of Tools
 Rework Eliminated
Qualitative
 Happier Employees
 Reduce Confusion
 Less Monkey Work
 BPA

29. Can you save someone 5 minutes a day?
5
𝑚𝑖𝑛
𝑑𝑎𝑦
𝑥 5
𝑑𝑎𝑦𝑠
𝑤𝑒𝑒𝑘
𝑥 50
𝑤𝑒𝑒𝑘𝑠
𝑦𝑒𝑎𝑟
= 1250 𝑚𝑖𝑛/𝑦𝑒𝑎𝑟
1250 𝑚𝑖𝑛
60 𝑚𝑖𝑛/ℎ𝑜𝑢𝑟
𝑥$60/ℎ𝑜𝑢𝑟 = $1250/𝑦𝑒𝑎𝑟
Then multiply by the number of people!

30. Title of Win
NEED
Description of Problem
SOLUTION
Key Solution Components
Business
Technical
BENEFITS
Benefit 1
Benefit
Money Statement with dollar amount in bold

31. Faster IT Security Incident Response
NEED
More efficient, higher quality process for collaborating on incident resolution
SOLUTION
Use Microsoft Teams to:
Consolidate team member chat into one window
Centrally store and share relevant files
BENEFITS
Reduced confusion by eliminating:
Having too many Skype chat windows open
Conflicting file updates to duplicate file versions
Improved team reputation
Improved time to incident resolution, significantly reducing the resulting risk
Moving to Microsoft Teams from the previous Skype for Business based process saves
13.5 hours/year worth $843.75 in employee time

32. Better Service Desk Team
Communication
NEED
Replace Unreliable Skype for Business Chat Room
SOLUTION
Use Microsoft Teams to:
Communicate and collaborate on service tickets
Post (instead of email) weekly report
BENEFITS
Reduced confusion by eliminating Email discussion tangents / forking email
threads
Improve remote team morale/cohesion because chat’s stickers and memes
make work fun
Moving to Microsoft Teams from the previous Skype for Business based process
saves 186 hours/year worth $11,625 in employee time

33. Build your case study library!

34. Section Review
$$$ > Usage Metrics

36. Upcoming 2018 IT Events
SPNA
• May 21-23
• Vegas
SPNA Keynote
Viewing
• May 21
• Chicago
Chicago Code
Camp
• June 9
DWX
• June 18-20
• Chicago
ALI’s Maximizing
Emp Exp & Eng
• June 19-21
• Chicago
That Conference
• Wisc Dells
• August 6-8
Ignite
• Sept 24-28
• Orlando
SPFest Chicago
• Dec 3-7

37. Office 365 Adoption User Group
May 21 – SPNA Keynote Viewing –
Register now!
June 7 - Karuana Gatimu – Adopting MS
Teams
http://bit.ly/O365AUGChiMU

38. Resources related to User Adoption
Sarah Haase, MVP
Negotiation
Persuasion
Organizational Change Management
Employee Experience

39. Sarah Haase
on
User Adoption
 https://blog.splibrarian.com/

40. Negotiation

41. Persuasion

42. Change
Management

43. Change
Management

44. Employee
Experience

45. Agenda
User Adoption
Measuring Success
Resources

46. Questions? Survey & Raffle
Michael@MichaelBlumenthal.me
http://bit.ly/MBB-LI
@MichaelBL
https://MichaelBlumenthal.me

47. Our Sponsors