Watch this Webinar to Understand: - Common Causes for data loss in Microsoft Exchange and Office 365 - How to mitigate data loss caused by user errors - How these challenges appear when you move to Office 365 - How cloud-to-cloud backup helps minimize data loss in Microsoft Office 365

1. Office 365 Backup & Recovery
All you need to know
Hosted by: Paul Thurrott
Petri Author / Expert: Phoummala Schmitt
Spanning PMM: Gina Rosenthal

2. Paul Thurrott
• Co-founder & majordomo at
Thurrott.com
• Part of the Blue Whale Web
network with Petri.com
• Award-winning technology
journalist & blogger
• Follow Paul:
– @Thurrott on Twitter
– Windows Weekly podcast - TWIT TV
– What the Tech podcast - GFQ Network
– Petri.com

3. Phoummala Schmitt
• Enterprise Messaging Team Lead
• vExpert
• Petri Author
• Twitter: @PhoummalaSchmit
• Weekly Podcast: The Current Status
– https://www.petri.com/current-status

4. Gina Rosenthal
• Principal Product Marketing Mgr:
Spanning Backup for Office 365
• 15 years in enterprise tech as a
Product Marketer, Technical Training
Developer, and SysAdmin
• Follow Gina:
– ginaminks.com/wordpress
– Twitter: @gminks

5. Microsoft Office 365
• Microsoft’s biggest success story transitioning
to “mobile first, cloud first”
• A rare Win-Win-Win for the industry
• Key strengths
– Enterprise-class functionality, management and security
– Update on your schedule
– Nice balance of all you can eat and hybrid deployments

6. Office 365 Backup & Recovery
Poll Question #1

7. Agenda
• Common Causes for data loss in Microsoft
Exchange and Office 365
• How to mitigate data loss caused by user errors
• How these challenges appear when you move
to Office 365
• How cloud-to-cloud backup helps minimize
data loss in Microsoft Office 365

8. Email is the life line of most companies.
• Loss of Communication between internal &
external parties
• Productivity loss
• Compliance issues with loss of data
• Possible litigation

9. Where are my emails?
• Common Microsoft Exchange data loss
– Deleted Emails
• Accidental – Yes they happen!
– User errors
• Intentional – Yes, this happens too!
– User intentionally deletes emails
– Important Mailboxes NOT put on ligation hold
• After termination
• During litigation requests

10. Where are my emails?
• Common Microsoft Exchange data loss
– Corrupted databases
• Not as common with DAG
– Failed backups
– Incorrect Retention periods

11. Where are my emails?
• Common Office 365 data loss
– Accidental deletions due to human error requires
restoration method (and availability of data)
– Configuration errors destroy data at compute
speed
– Sync issues change contacts, files indiscriminately,
and restoring to original may not be simple
process

12. • Single Item Recovery
– Available in Exchange 2010 & 2013
• Use of DAG copies
• Backup Exchange Databases
– Third party back up vendors
– Native Windows Backup
• Configure Retention policies
– Compliance with regulations (if required)
– Sox, HIPAA
• Place important mailboxes in ligation hold
Protecting On-Premise Exchange from
Data Loss

13. Protecting Office 365 from Data Loss
• Single Item Recovery
– Default 14 days up to 30 days
• Configure Retention policies
– Compliance with regulations (if required)
– Sox, HIPAA
• Place important mailboxes in ligation hold
• Place non-active mailboxes into inactive state
• Third party backup solutions

14. Regardless of where your data is stored
… YOU still need to protect it!

15. Office 365 Backup & Recovery
Poll Question #2

16. Doesn’t Microsoft Protect My Data?
Absolutely!
“Microsoft Office 365 offerings are
delivered by highly resilient systems that
help to ensure high levels of service ...
These provisions enable Office 365 to
recover quickly from unexpected events
such as hardware or application failure,
data corruption, or other incidents that
affect users.”
- Microsoft TechNet Service Continuity
Users
Data
Application
Administration
OS
Virtualization
Hardware
Network
SaaS
Customer
Microsoft

17. Doesn’t Microsoft Protect My Data?
Microsoft is responsible for
protecting the data where it
resides from the application
layer down.
The customer is responsible for
their data.
Users
Data
Application
Administration
OS
Virtualization
Hardware
Network
SaaS
Customer
Microsoft

18. Hardware Failure
Software Failure
Natural Disaster
Power Outage
Shared Responsibility for Data
You Provider
Human Error
Programmatic Errors
Malicious Insiders
External Hackers
Viruses/Malware

19. Who On Your Team Is Responsible
I II
Backup
Admin
(Infrastructure)
Office 365
Admin
(Apps)

20. Compliance Requires SaaS Backup
Establish and maintain a plan to enable the
business and IT to respond to incidents and
disruptions in order to continue operation of
critical business processes.
Measured by: Percent of successful and timely
restoration from backup, and acceptance by the
enterprise.
Cobit5 - Manage Continuity, DSS04

21. Compliance Requires SaaS Backup
Establish and maintain a plan to enable the
business and IT to respond to incidents and
disruptions in order to continue operation of
critical business processes.
Measured by: Percent of successful and timely
restoration from backup, and acceptance by the
enterprise.
Cobit5 - Manage Continuity, DSS04
Your responsibilities for protecting your data in the cloud are no
different than your responsibilities for protecting on-premises data

22. Spanning Backup for Office 365
Enterprise-grade daily, automated backup and recovery for Exchange
Online
• Automated and on-demand backups
• Granular, point-in-time restore
• Complete backup status monitoring
• Intuitive interface, empowering end users
• Fully responsive design
• Cross-User restore (admin only)
** Calendars in Q4 ’15, OneDrive for Business and Contacts in 1H ‘16

23. Complete, Point-In-Time Backup
and Restore

24. Empowers End User Restore On Any Device

25. Spanning Service Architecture

26. Why Spanning?
Benefits of adding Spanning Backup for Office 365
• Protect against data loss scenarios not covered
by Microsoft or the built in options
• Empower end users to recover from their own
data loss events
• Reduce the time and effort needed for
administrators to find and restore data
• Move data from one account to another
• ** Protect the rest of Office 365 **

27. Additional Resources at Spanning.com
eBook: Don’t Play Games with Your Data-
Why You Need to Back Up Microsoft Office 365
www2.spanning.com/ebook-O365
Try Spanning Backup for Office 365 for 14-days
www2.spanning.com/O365-Trial

28. Thank you!

29. Office 365 Backup & Recovery
Poll Question #3

31. We get IT
Work Smarter
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