Live Chat - Boost Leads and Engagement by Communicating with Visitors
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Odoo Experience 2020 https://youtu.be/xxQuSkk4d_g
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Live Chat - Boost Leads and Engagement by Communicating with Visitors
- 2. Boost engagement and increase leads.
- 3. Live Chat
- 5. Shoppers research online before buying. Prove that you are offering exactly what they are looking for.
- 8. A CEO? A developer? A shop owner? A professor? A visitor [Potential lead] A current user [Help seeker] .com
- 12. What can you expect from Live Chat?
- 13. Discuss · Website · Helpdesk · CRM Integrated with:
- 14. ● Create channels. ● Start conversations from any page. ● Use commands (/lead, /helpdesk, /history). ● Add Odoo Live Chat to any website.
- 15. ● Canned answers. ● Visitor rating. ● Unique Live Chat username (unicode emojis supported!). ● Customize windows for each channel.
- 16. ● Channel rules. ● Reports. ● Discussion transcript by email.
- 17. DEMO
- 18. Connect with your website visitors in a meaningful way.
- 19. Thank You
Editor's Notes
- Introduction of myself and then say “So let me ask you...” *next slide*
- “Live Chat *Next Slide* is a great tool to utilize for these reasons”
- “If boosting engagement and increasing leads doesn’t convince you yet, let me give you some other reasons…” *Next Slide*
- To be able to connect with a real person in real time provides a great experience for your website visitors They don’t have to wait to get the answers their looking for. Not only will you increase the amount of leads, but also the quality as you can get a better idea of what they want and what they need, if they’re ready to buy or just looking. The more you know about the lead, the more you can nurture them And this will lead to an increase in your conversion rate And ultimately an increase in customer satisfaction, because as I said before this gives you the opportunity to give your customer an experience above their expectations
- To be able to connect with a real person in real time provides a great experience for your website visitors They don’t have to wait to get the answers their looking for. Not only will you increase the amount of leads, but also the quality as you can get a better idea of what they want and what they need, if they’re ready to buy or just looking. The more you know about the lead, the more you can nurture them And this will lead to an increase in your conversion rate And ultimately an increase in customer satisfaction, because as I said before this gives you the opportunity to give your customer an experience above their expectations
- “Most shoppers research products and services online before buying. Live Chat is your chance to prove that you are offering exactly what they are looking for.” **paraphrase slide** Especially in today’s competitive commercial environment, buyers don’t want to spend hours researching. They want quick and fast answers and want to feel confident in the services or products that you’re providing. Talking to a person live will save your visitors time, effort, and makes them feel like they can count on the higher level of customer service you’re providing. Not only this, but you can answer concerns and questions immediate, which can help you seal the deal. Speaking to a real person on the spot, can make a real difference.
- It’s needless to say that communication is essential for almost all business flows and Live Chat allows you to communicate with your visitors with no delay. At Odoo we also take full advantage of this app… *Next slide*
- If you haven’t already seen it, this is what livechat looks like on our website
- And at Odoo we have mainly two types of people chatting with us, Visitors and Current Users and we use this function to both provide support to our users and also to generate potential leads. In our case, we could be chatting with a CEO - someone who would like to implement Odoo for their company to manage all of their business flows; A developer - who is or could be a partner; A shop owner - someone already using Odoo or someone who is interested in POS, maybe website; Or a professor - someone interested in teaching their students about business management with Odoo With live chat we can meet our users and potential leads, give personality to the company, and qualify who we are talking to … so if it is a potential lead, we have a better idea of what they need and can take more tailored action to ensure we provide them with the best service and information specific to their business case
- Place your own screenshot Select screenshot Click ‘Replace Image’ Select ‘Upload from computer’ from dropdown menu Choose photo Adjust accordingly, without distorting (stretching) photo
- Place your own screenshot Select screenshot Click ‘Replace Image’ Select ‘Upload from computer’ from dropdown menu Choose photo Adjust accordingly, without distorting (stretching) photo
- Place your own screenshot Select screenshot Click ‘Replace Image’ Select ‘Upload from computer’ from dropdown menu Choose photo Adjust accordingly, without distorting (stretching) photo
- Now, let’s talk about what you can expect from live chat, because it’s much more flexible than how we use it at Odoo. There are many ways to take advantage of this app according to your use case.
- Firstly, it’s integrated with several other applications - Discuss, Website, Helpdesk, CRM. For example you can create a lead for your CRM pipeline as well as create a helpdesk ticket directly from the chat box using commands. Not only this, but *list features in next slides*
- Now that I have told you about some of the things you can do, let me show you how these features actually work in Odoo v.14