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Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
1
Occupational Health
in Social Responsibility
Standards
( ISO 26000 & SA 8000 )
Dr. Ahmed-Refat AG Refat
Aug. 2014
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
2
Outlines of the Presentation
 Development of Social Responsibility concept
 Social Responsibility key terms
 Two of SR Standards: ISO 26000 and SA 8000
 Essential Characteristics of SR
 Principles of Social Responsibility
 Core Issues of Social Responsibility
 ISO 26000 : Clause # 6.4 ( Health and safety at work)
 ISO 26000 : Clause # 6.5 ( Environment al Issues )
 Social Accountability Standard SA 8000
 SA 8000 : Requirement # 3 ( Health and Safety )
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
3
"Health and safety at work is an
essential component of Social
Responsibility and
companies cannot be responsible
externally,
while having poor ethical performance
internally".
Zwetsloot & Starren, 2004
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
4
Corporate Responsibilities:
Four types of corporate responsibilities :
Economic, Legal, Ethical and Philanthropic.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
5
Related Terms
 Business ethics, ‫االعمال‬ ‫اخالقيات‬
 Corporate social responsibility, ‫المسؤولية‬‫للشركات‬ ‫االجتماعية‬
 Corporate governance, ‫المأسسة‬ ‫و‬ ‫الحوكمة‬
 Corporate accountability ‫المسائلة‬ ‫و‬ ‫االلتزام‬
 Corporate citizenship ‫المواطنة‬
 Historically, the concept of CSR in many
developing countries largely takes the form of
corporate charity

Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
6
Corporate Social
Responsibility
(CSR)
Key Terms
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
7
CSR is defined by the
European Commission as
"the responsibility of
enterprises for their impacts
on society"
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
8
CSR
" the integration by companies of social
and environmental concerns in their
business operations and in the
interaction with their stakeholders on a
voluntary basis" .
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
9
CSR
To act responsibly towards people,
planet and profit (the ‘3Ps’).
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
11
CSR
The responsibility of an organization for the impacts
of its decisions and activities on society and the
environment, through transparent and ethical behaviour that:
 contributes to sustainable development, including health
and the welfare of society;
 takes into account the expectations of stakeholders;
 is in compliance with applicable law and consistent with
international norms of behaviour; and
 is integrated throughout the organization and practised in
its relationships
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
11
Accountability
Allocation or acceptance of responsibility for decisions
and actions by an organization to its governing
bodies, legal authorities, and, more broadly, its other
stakeholders
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
12
Organization’s SR may influence:
1.The general reputation of the organization;
2.Its ability to attract and retain workers and/or members;
3.The maintenance of employee’s morale and productivity;
4.The view of investors, donors, sponsors and the financial
community;
5.Its ability to attract and retain customers, clients,
members or users; and
6.Its relationship with government, the media, suppliers,
peers, customers and the community in which it operates.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
13
1st
Standard
ISO 26000
Social Responsibility
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
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ISO 26000 is intended to assist organizations
in contributing to sustainable development.
It is intended to encourage them to go beyond
legal compliance, recognizing that compliance
with law is a fundamental duty of any
organization and an essential part of their social
responsibility.
It is intended to promote common understanding
in the field of social responsibility, and to
complement other instruments and initiatives for
social responsibility, not to replace them.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
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ISO 26000 Not for certification
ISO 26000 is not a management system
standard.
It is not intended or appropriate for
certification purposes or regulatory or
contractual use.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
16
ISO-26000 :
CLAUSE 3 : Understanding SR
Important characteristics of
social responsibility are:
 Accountability for the organization’s impact on
society
 Engagement with stakeholders
 Contribution to sustainable development
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
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ISO-26000 :
CLAUSE 4 : Principles of SR
1 Principle of ethical behaviour
2 Principle of respect for the rule of law
3 Principle of respect for international norms of behaviour
4 Principle of respect for and consideration of stakeholder
interests
5 Principle of accountability
6 Principle of transparency
7 Principle of the precautionary approach
8 Principle of respect for human rights
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
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ISO-26000 :
CLAUSE 6 : Core Issues of SR
To assess its social responsibility, an organization should consider the
following core issues:
1. organizational governance;
2. human rights;
3. labour practices;
4. the environment;
5. fair operating practices;
6. consumer issues; and
7. development of the community and society.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
19
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
21
Clause 6.4.6 Labour practices
issue 4: Health and safety at work
Labour Practices Issues
1. Employment and employment relationships
2. Conditions of work and social protection
3. Social dialogue
4. Health and safety at work
5. Human development and training in the
workplace
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
21
Related Actions or Expectations
An organization should:
 ⎯ seek to understand and control the health and
safety risks involved in its activities.
 ⎯ analyse work accidents and diseases and
problems raised by workers .
 ⎯ understand and apply principles of industrial
hygiene including the hierarchy of controls .
 ⎯ recognize that psychosocial hazards in the
workplace is the cause of stress and
occupational ill health;
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
22
 ⎯ have a health and safety policy .
 ⎯ provide adequate training and capacity
building .
⎯ adopt health and safety systems that are
based on the participation of the workers ….
Through "Joint labour-management health
and safety committees".
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
23
Clause 6
issue 4: The Environment
Environmental Issues
1. Prevention of pollution
2. Sustainable resource use
3. Climate change mitigation and adaptation
4. Protection of the environment and restoration of
natural habitats
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
24
2nd
Standard
SA 8000
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
25
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
26
SA 8000 REQUIREMENTS
1. Child Labour
2. Forced or Compulsory Labour
3. Health and Safety
4. Freedom of Association & Right to Collective
Bargaining
5. Discrimination
6. Disciplinary Practices
7. Working Hours
8. Remuneration
9. Management System
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
27
Req # 3: Health and Safety Criteria
3.1 The organisation shall provide a safe
and healthy workplace environment
and shall take effective steps to
prevent potential health and safety
incidents and occupational injury or
illness arising out of, associated with or
occurring in the course of work.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
28
It shall minimise or eliminate, so far as is
reasonably practicable, the causes of
all hazards in the workplace
environment, based upon the prevailing
safety and health knowledge of the
industry sector and of any specific
hazards.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
29
3.2 The organisation shall assess all the
workplace risks to new, expectant and
nursing mothers including those
arising out of their work activity, to
ensure that all reasonable steps are
taken to remove or reduce any risks to
their health and safety.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
31
3.3 Where hazards remain after effective
minimisation or elimination of the causes of all
hazards in the workplace environment, the
organisation shall provide personnel with
appropriate personal protective
equipment as needed at its own
expense. In the event of a work-related
injury the organisation shall provide first
aid and assist the worker in obtaining
follow-up medical treatment.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
31
3.4 The organisation shall appoint a
senior management representative to
be responsible for ensuring a safe and
healthy workplace environment for all
personnel and for implementing this
Standard’s Health and Safety
requirements.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
32
3.5 A Health and Safety Committee,
comprised of a well-balanced group of
management representatives and
workers, shall be established and
maintained. Unless otherwise specified
by law, at least one worker member(s) on
the Committee shall be by recognised
trade union(s) representative(s), if they
choose to serve.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
33
3.6 The organisation shall provide to
personnel, on a regular basis, effective
health and safety training.
3.7 The organisation shall establish
documented procedures to detect,
prevent, minimise, eliminate or
otherwise respond to potential risks
to the health and safety of personnel.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
34
3.8 The organisation shall provide, for use
by all personnel, free access to: clean
toilet facilities, potable water, suitable
spaces for meal breaks, and, where
applicable, sanitary facilities for food
storage.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
35
3.9 The organisation shall ensure that any
dormitory facilities provided for
personnel are clean, safe and meet
their basic needs, whether it owns,
leases or contracts the dormitories from
a service provider.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
36
3.10 All personnel shall have the right to
remove themselves from imminent
serious danger without seeking
permission from the organisation.
Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014
37
Cited References
 http://www.unescap.org/sites/default/files/6%20-
%20Chapter%20II_Developments%20in%20the%20concept%20of%20CSR.pdf
 WBCSD –World Business Council for Sustainable Development, Meeting Changing Expectations, WBCSD’s first report
on corporate social responsibility, 1999, p.3. Available at:
http://www.wbcsd.org/DocRoot/hbdf19Txhmk3kDxBQDWW/CSRmeeting.pdf
 ILO –International Labour Organisation, ‘TheILO and Corporate Social Responsibility’, 2010. Available at:
http://www.ilo.org/wcmsp5/groups/public/---ed_emp/---emp_ent/---
multi/documents/publication/wcms_116336.pdf
 EC – European Commission, Green Paper “Promoting a European framework for Corporate Social Responsibility”,
Brussels, 18.7.2001, COM (2001) 366 final. Available at:
http://ew.eea.europa.eu/Industry/Reporting/cec__corporate_responsibility/com2001_0366en01.pdf
 ‘Guidance on social responsibility’, 2014. Available at: http://www.iso.org/iso/catalogue_detail?csnumber=42546
EU-OSHA – European Agency for Safety and Health at Work, ‘Corporate Social Responsibility and Health and safety at
work’, 2004. Available at: http://osha.europa.eu/en/publications/reports/210
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0681:FIN:EN:PDF
Zwetsloot, G., & Starren, A. (2004). Corporate social responsibility and safety and healthat work. European Agency for
Safety and Health at Work. Luxembourg: Office for Official Publications of the European Communities.

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Occupational health in social responsibility standards

  • 1. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 1 Occupational Health in Social Responsibility Standards ( ISO 26000 & SA 8000 ) Dr. Ahmed-Refat AG Refat Aug. 2014
  • 2. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 2 Outlines of the Presentation  Development of Social Responsibility concept  Social Responsibility key terms  Two of SR Standards: ISO 26000 and SA 8000  Essential Characteristics of SR  Principles of Social Responsibility  Core Issues of Social Responsibility  ISO 26000 : Clause # 6.4 ( Health and safety at work)  ISO 26000 : Clause # 6.5 ( Environment al Issues )  Social Accountability Standard SA 8000  SA 8000 : Requirement # 3 ( Health and Safety )
  • 3. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 3 "Health and safety at work is an essential component of Social Responsibility and companies cannot be responsible externally, while having poor ethical performance internally". Zwetsloot & Starren, 2004
  • 4. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 4 Corporate Responsibilities: Four types of corporate responsibilities : Economic, Legal, Ethical and Philanthropic.
  • 5. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 5 Related Terms  Business ethics, ‫االعمال‬ ‫اخالقيات‬  Corporate social responsibility, ‫المسؤولية‬‫للشركات‬ ‫االجتماعية‬  Corporate governance, ‫المأسسة‬ ‫و‬ ‫الحوكمة‬  Corporate accountability ‫المسائلة‬ ‫و‬ ‫االلتزام‬  Corporate citizenship ‫المواطنة‬  Historically, the concept of CSR in many developing countries largely takes the form of corporate charity 
  • 6. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 6 Corporate Social Responsibility (CSR) Key Terms
  • 7. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 7 CSR is defined by the European Commission as "the responsibility of enterprises for their impacts on society"
  • 8. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 8 CSR " the integration by companies of social and environmental concerns in their business operations and in the interaction with their stakeholders on a voluntary basis" .
  • 9. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 9 CSR To act responsibly towards people, planet and profit (the ‘3Ps’).
  • 10. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 11 CSR The responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that:  contributes to sustainable development, including health and the welfare of society;  takes into account the expectations of stakeholders;  is in compliance with applicable law and consistent with international norms of behaviour; and  is integrated throughout the organization and practised in its relationships
  • 11. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 11 Accountability Allocation or acceptance of responsibility for decisions and actions by an organization to its governing bodies, legal authorities, and, more broadly, its other stakeholders
  • 12. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 12 Organization’s SR may influence: 1.The general reputation of the organization; 2.Its ability to attract and retain workers and/or members; 3.The maintenance of employee’s morale and productivity; 4.The view of investors, donors, sponsors and the financial community; 5.Its ability to attract and retain customers, clients, members or users; and 6.Its relationship with government, the media, suppliers, peers, customers and the community in which it operates.
  • 13. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 13 1st Standard ISO 26000 Social Responsibility
  • 14. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 14 ISO 26000 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them.
  • 15. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 15 ISO 26000 Not for certification ISO 26000 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use.
  • 16. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 16 ISO-26000 : CLAUSE 3 : Understanding SR Important characteristics of social responsibility are:  Accountability for the organization’s impact on society  Engagement with stakeholders  Contribution to sustainable development
  • 17. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 17 ISO-26000 : CLAUSE 4 : Principles of SR 1 Principle of ethical behaviour 2 Principle of respect for the rule of law 3 Principle of respect for international norms of behaviour 4 Principle of respect for and consideration of stakeholder interests 5 Principle of accountability 6 Principle of transparency 7 Principle of the precautionary approach 8 Principle of respect for human rights
  • 18. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 18 ISO-26000 : CLAUSE 6 : Core Issues of SR To assess its social responsibility, an organization should consider the following core issues: 1. organizational governance; 2. human rights; 3. labour practices; 4. the environment; 5. fair operating practices; 6. consumer issues; and 7. development of the community and society.
  • 19. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 19
  • 20. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 21 Clause 6.4.6 Labour practices issue 4: Health and safety at work Labour Practices Issues 1. Employment and employment relationships 2. Conditions of work and social protection 3. Social dialogue 4. Health and safety at work 5. Human development and training in the workplace
  • 21. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 21 Related Actions or Expectations An organization should:  ⎯ seek to understand and control the health and safety risks involved in its activities.  ⎯ analyse work accidents and diseases and problems raised by workers .  ⎯ understand and apply principles of industrial hygiene including the hierarchy of controls .  ⎯ recognize that psychosocial hazards in the workplace is the cause of stress and occupational ill health;
  • 22. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 22  ⎯ have a health and safety policy .  ⎯ provide adequate training and capacity building . ⎯ adopt health and safety systems that are based on the participation of the workers …. Through "Joint labour-management health and safety committees".
  • 23. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 23 Clause 6 issue 4: The Environment Environmental Issues 1. Prevention of pollution 2. Sustainable resource use 3. Climate change mitigation and adaptation 4. Protection of the environment and restoration of natural habitats
  • 24. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 24 2nd Standard SA 8000
  • 25. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 25
  • 26. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 26 SA 8000 REQUIREMENTS 1. Child Labour 2. Forced or Compulsory Labour 3. Health and Safety 4. Freedom of Association & Right to Collective Bargaining 5. Discrimination 6. Disciplinary Practices 7. Working Hours 8. Remuneration 9. Management System
  • 27. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 27 Req # 3: Health and Safety Criteria 3.1 The organisation shall provide a safe and healthy workplace environment and shall take effective steps to prevent potential health and safety incidents and occupational injury or illness arising out of, associated with or occurring in the course of work.
  • 28. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 28 It shall minimise or eliminate, so far as is reasonably practicable, the causes of all hazards in the workplace environment, based upon the prevailing safety and health knowledge of the industry sector and of any specific hazards.
  • 29. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 29 3.2 The organisation shall assess all the workplace risks to new, expectant and nursing mothers including those arising out of their work activity, to ensure that all reasonable steps are taken to remove or reduce any risks to their health and safety.
  • 30. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 31 3.3 Where hazards remain after effective minimisation or elimination of the causes of all hazards in the workplace environment, the organisation shall provide personnel with appropriate personal protective equipment as needed at its own expense. In the event of a work-related injury the organisation shall provide first aid and assist the worker in obtaining follow-up medical treatment.
  • 31. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 31 3.4 The organisation shall appoint a senior management representative to be responsible for ensuring a safe and healthy workplace environment for all personnel and for implementing this Standard’s Health and Safety requirements.
  • 32. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 32 3.5 A Health and Safety Committee, comprised of a well-balanced group of management representatives and workers, shall be established and maintained. Unless otherwise specified by law, at least one worker member(s) on the Committee shall be by recognised trade union(s) representative(s), if they choose to serve.
  • 33. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 33 3.6 The organisation shall provide to personnel, on a regular basis, effective health and safety training. 3.7 The organisation shall establish documented procedures to detect, prevent, minimise, eliminate or otherwise respond to potential risks to the health and safety of personnel.
  • 34. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 34 3.8 The organisation shall provide, for use by all personnel, free access to: clean toilet facilities, potable water, suitable spaces for meal breaks, and, where applicable, sanitary facilities for food storage.
  • 35. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 35 3.9 The organisation shall ensure that any dormitory facilities provided for personnel are clean, safe and meet their basic needs, whether it owns, leases or contracts the dormitories from a service provider.
  • 36. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 36 3.10 All personnel shall have the right to remove themselves from imminent serious danger without seeking permission from the organisation.
  • 37. Social Responsibility and Occupational Health Dr. Ahmed-Refat AG Refat 08/2014 37 Cited References  http://www.unescap.org/sites/default/files/6%20- %20Chapter%20II_Developments%20in%20the%20concept%20of%20CSR.pdf  WBCSD –World Business Council for Sustainable Development, Meeting Changing Expectations, WBCSD’s first report on corporate social responsibility, 1999, p.3. Available at: http://www.wbcsd.org/DocRoot/hbdf19Txhmk3kDxBQDWW/CSRmeeting.pdf  ILO –International Labour Organisation, ‘TheILO and Corporate Social Responsibility’, 2010. Available at: http://www.ilo.org/wcmsp5/groups/public/---ed_emp/---emp_ent/--- multi/documents/publication/wcms_116336.pdf  EC – European Commission, Green Paper “Promoting a European framework for Corporate Social Responsibility”, Brussels, 18.7.2001, COM (2001) 366 final. Available at: http://ew.eea.europa.eu/Industry/Reporting/cec__corporate_responsibility/com2001_0366en01.pdf  ‘Guidance on social responsibility’, 2014. Available at: http://www.iso.org/iso/catalogue_detail?csnumber=42546 EU-OSHA – European Agency for Safety and Health at Work, ‘Corporate Social Responsibility and Health and safety at work’, 2004. Available at: http://osha.europa.eu/en/publications/reports/210 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0681:FIN:EN:PDF Zwetsloot, G., & Starren, A. (2004). Corporate social responsibility and safety and healthat work. European Agency for Safety and Health at Work. Luxembourg: Office for Official Publications of the European Communities.