The 30/60/90 Day Team Leader Plan outlines goals for a team leader in their first 30, 60, and 90 days. In the first 30 days, the leader will discuss client expectations, provide training to staff, and plan revenue goals. In the next 30 days, the leader will analyze progress, audit staff strengths and weaknesses, provide one-on-one coaching, and discuss revenue strategies. In the final 90 days, the leader will conduct performance reviews, share innovative ideas, analyze expectations, and recognize top performers.

1. 30/60/90 Day
Team Leader Plan
Prepared By:
Sivananthan Jawahar

2. 30
Days
60
Days
90
Days
Motivating Inspiring Challenging

3. 30
•Discuss client expectations with Account managers
•People training (Process & product training)
•Revenue achievement planning
•Utilization
•Dialer strategy(Outbound calls only, managing inbound queues)
60
•Analyzing 30 days plan
•Audit team strength and weakness
•One on one with team members to build their skills
•Coaching and training to keep up the company needs.
•Discuss with AM to maximize revenue(sms campaign, settlement offers)
90
•Quarterly performance review
•Sharing creative and innovative ideas
•Analyzing company expectations (call structure quality, privacy)
•Recap with AM regarding bench mark clients
•Recognizing performers

4. SUMMARY
Create Vision
Know the Team
Coach & Motivate
Expectations & Commitment
Proactive
Experience & Expertise
Follow Up & Feedback
Share the success
“Motivating Inspiring Challenging”