Frontline supervisors require training to develop new skills for their expanded roles, such as problem-solving, handling conflicts, and coaching direct reports. The document discusses the importance of training for employees and supervisors. It outlines the objectives of training programs, which include improving skills and knowledge, preparing for higher responsibilities, and increasing productivity and morale. Regular training helps standardize work processes, reduce waste and supervision needs, and boosts an organization's performance, customer service, and workplace environment.

1. Objective, Importance &
Need of Supervisors
Training
K D PRASAD, B TECH(MIN), IIT(ISM) DHANBAD
EX GENERAL MANAGER(MINING), MCL
MOBILE NO. 9431919882
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2. Objectives of Frontline Supervisors
Training
 Recommendation of IXth Safety Conference held on 2nd & 3rd
February 2000 at New Delhi mandates –
 1.5 All front-line supervisory officials like Sirdars/Mates,
Overmen/Foremen, surveyors, Electrical/Mechanical
supervisors/Chargemen/Foremen as well as persons supervising
other surface operations should be imparted structured training in
safety management, for at least two weeks, once in every five
years, covering about 20% strength every year.
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3. Objectives of Frontline Supervisors
Training
 Frontline supervisors are traditionally promoted from functional roles
where the focus is on a singular job task.
 Frontline supervisors are recruited from fresh graduates and diploma
holders having not much field experience.
 With a new role comes new challenges:
 How do you problem-solve on the fly?
 How do you handle conflicts involving your staff, suppliers, or contractors?
 How do you coach your direct reports – who used to be your peers or
even friends – to improve quality and efficiency?
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4. What is the importance of employee
training?
 Training is important because it represents a good
opportunity for employees to grow their knowledge
base and improve their job skills to become more
effective in the workplace.
 Despite the cost of training for employees, the
return on investment is immense if it is consistent.
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5. It improves skills and knowledge
 Employee training programs help improve the knowledge and
skills of employees to match the various changes in the
industry.
 These improvements will positively affect the productivity of
workers, which can increase the profits and efficiency of an
organization.
 Some of the things employees may learn through training
include work ethics, human relations and safety.
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6. It satisfies the recommendations of
performance appraisals
 When an organization's employee performance appraisals
suggest the need for improvement on a particular subject
or skill, training programs can be organized for staff
members to help satisfy this requirement.
 Training can therefore address an identified problem area
and work toward a solution.
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7. It prepares employees for higher
responsibilities.
 Training programs can also help prepare employees who
are moving into higher roles and taking on more
responsibilities in an organization. These programs will
help them learn the skills that are required to function
effectively in their new positions.
 For example, they may be trained in leadership skills or in
a specific software they will use in their new role.
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8. It shows employees they are valued.
 Implementing training programs in the workplace will help
employees feel like the company is invested in them.
 By continuing to teach your employees new skills and abilities,
they will not just become better workers, they will feel like
more productive members of the organization.
 This will improve their morale as well as their workplace
capabilities.
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9. It tests the efficiency of a new
performance management system.
 Employee training programs help an organization test the
efficiency and effectiveness of a new performance
management system, which will help HR establish clearer
performance expectations.
 Using these systems to train your employees will reinforce
the necessity of meeting goals and help employees better
understand what is expected of them.
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10. It improves IT and computer skills.
 Training programs help employees learn about specific
computer skills and IT topics, such as the use of software
systems.
 Companies may train their employees to create graphs and
spreadsheets, edit data in their database and understand
network arrangements in order to provide a more
comprehensive understanding of computers to improve
workplace efficiency.
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11. Categories of training and development
for employees
 There are many different categories of training that
employees can undertake in or out of the workplace,
including as mentioned in subsequent slides.
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12. Management training
 Employees can undergo different levels of management
training when they are being promoted to managerial or
senior-level positions in an organization.
 This type of training is meant to prepare them for the
additional higher responsibilities they will have in the
organization.
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13. Sales training
 Employees, especially those in the sales and marketing
industries, may be required to go through sales training
to sharpen their skills in selling and marketing a
company's products and services.
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14. On-the-job training
 When an employee first starts at a company, they may
receive on-the-job training that will help them learn what
is expected of them as well as the job skills necessary for
their new position.
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15. Mentoring scheme
 Sometimes, especially in the case of entry-level staff
members, employees may be required to work under an
experienced supervisor or manager in order to learn more
about their job and gain preliminary experience to work
in an organization.
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16. In-house training
 Most organizations conduct different levels of in-house
training for their staff. One option is to have experienced
members of your organization serve as facilitators, and
another is to bring in an external trainer to help teach
employees or managers specific skills or abilities.
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17. Personal study
 Employees can also dedicate themselves to personal
study to train on a particular topic of interest. There are
many good reference materials available online that can
be of use in this case.
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18. Blended training
 This involves employees getting involved in training that
combines classroom and online learning.
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19. Benefits of Training Employees
 1. Increased productivity and performance
 When employees undergo training, it improves their
skills and knowledge of the job and builds their
confidence in their abilities. This will improve their
performance and make them work more efficiently and
effectively.
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20. Benefits of Training Employees
 2. Uniformity of work processes
 When employees in a workplace are exposed to training,
it helps to standardize the work process among the staff.
Workers will apply and follow similar procedures as a
result of their exposure to similar training.
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21. Benefits of Training Employees
 3. Reduced wastage
 When employees are trained, they will learn to make
good, safe and economical use of the company's
materials, tools and equipment. Accidents and
equipment damage will be minimized, and this will keep
waste low.
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22. Benefits of Training Employees
 4. Reduced supervision
 Though training employees should not totally eliminate
the need for supervision, it can significantly reduce the
need for excessive supervision in the workplace.
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23. Benefits of Training Employees
 5. Promoting from within
 When an organization needs professionals with new or
specific skills, they don't have to go into the labor market
to employ new professionals from outside sources. They
can look inward and select promising staff members
who can be promoted after they are trained in this set of
new skills needed by the organization.
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24. Benefits of Training Employees
 6. Improved organizational structure
 When a company has an organized system of training
for employees, it helps them learn in a consistent and
systematic way. It also prevents the employees from
learning by trial and error.
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25. Benefits of Training Employees
 7. Boosted morale
 Employees of organizations who go through training
programs will feel like they are a part of a supportive
work environment where they are appreciated, which will
boost their morale and make them approach their job
duties with more self-confidence.
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26. Benefits of Training Employees
 8. Improved knowledge of policies and goals
 A good training program will always help employees get
acquainted with their organization's ethics, values,
policies, visions and missions.
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27. Benefits of Training Employees
 9. Improved customer valuation
 When employees of an organization are exposed to
consistent training, it improves their skills on the job and
makes them work more professionally and productively.
Customers will feel the impact of this elevated service,
and it will improve their opinion of the organization.
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28. Benefits of Training Employees
 10. Better workplace environment
 Consistent training will help employees work more
effectively in the workplace environment. This brings
about an atmosphere in the organization that
encourages every employee to feel valued and
welcomed.
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29. Benefits of Training Employees
 11. Improved and updated technology
 With the ever-increasing change in technology across all
industries, exposing employees to new techniques in
advanced technology will help to increase efficiency and
productivity in the organization.
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