O2O has partnered with several employers committed to hiring veterans and military spouses. This guide profiles each employer partner, including Accenture, Amazon, Applebee's, Comerica Bank, and others. It provides an overview of available roles in customer service and IT to help participants understand opportunities and encourage further research on employers of interest. Contact information is provided for participants who are interested and qualified for partner employer opportunities.

1. O2O PARTNER EMPLOYER GUIDE
Onward to Opportunity (O2O) has partnered with a number of
organizations that are committed to hiring veterans and military
spouses into their workforce. This Employer Guide provides an
overview of each organization that is interviewing O2O program
participants for roles in customer excellence and information
technology. Some of these employers are also willing to consider
individuals for roles that are beyond these two O2O training
tracks. The purpose of this guide is to enable each participant
to better understand what opportunities are available. It is
also aimed at encouraging you to do more research on the
organizations that are of interest to you. Each profile includes a
link to the employer’s career page.
If you are interested and qualified for an opportunity offered by
an O2O partner employer, contact your Transition Specialist or
the O2O Coordinator, Gabrielle Persaud, via phone or email at
gpersaud@hireheroesusa.org or (404) 432-8238.

2. table of contents
1Accenture
2Amazon
5Comerica
10Hilton
12Joerns Healthcare
13Krispy Kreme
14La Quinta Inn & Suites
15Starbucks
16Washington Nationals Baseball Club
17Wyle-Aerospace Group
3Applebee’s
14Real Time Software
4CGN Global
6ConServe
7CyberFlow Analytics
8Effecture
9Harwin
11Informatics Applications Group
12JCPenney
16WorldPay

3. Are you eager for challenges that explore your full potential? At Accenture, you can launch yourself into your next
journey – a dynamic career with a global consulting organization at the forefront of business, technology and
innovation.
Explore your professional passions and develop market-leading skills that will enable you to thrive. Accenture
consultants combine technology, digital and business expertise to design and deliver end-to-end solutions that
our clients need to become high-performance businesses and governments. It’s a very exciting place to be!
Our portfolio of businesses includes: Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture
Technology, and Accenture Operations. Whichever you choose, you’re joining a culture that’s as unique as you
are. We operate in more than 120 countries, and the skills we offer our clients are vast – just like the cultures,
ethnicities, beliefs, and languages we represent. While we are a global organization, through your local leaders
and career counselor, you’ll enjoy a career experience that is designed for you.
Military professionals are known for their strong work ethic, commitment to excellence, and ability to succeed
in a challenging environment, exemplifying many of the same core values we live at Accenture. The skills
military men and women develop are highly transferable to the work we do. Leadership, discipline, organization,
teamwork, and doing what it takes to get the job done are some of the areas in which military experience directly
applies to our work.
Asaglobalconsulting,outsourcingandtechnologycompany,Accentureoffersawiderangeofcareeropportunities
for military personnel and veterans. Many apply their experience with Accenture Federal Services, while others
choose to apply their functional skills - such as management, logistics, cyber security, or accounting - to work
with clients across various industries.
1
www.accenture.com/us-en/careers
Customer Excellence and Information Technology Track

4. “We actively seek leaders who can invent, think big, have a bias for action, and deliver results on behalf of
our customers,” says CEO Jeff Bezos, alluding to Amazon’s leadership principles. “These principles look very
familiar to men and women who have served our country in the armed forces, and we find that their experience
leading people is invaluable in our fast-paced work environment.”
Amazon wants you to share and shape its mission to be Earth’s most customer-centric company. Amazon’s
evolution - from website, to e-commerce partner, to development platform - is driven by the spirit of invention
that is part of Amazon’s DNA. It’s what we do, every day - and the good news is that we’ve only just begun.
Available Opportunities in Seattle, WA, Dallas, TX, and Northern VA:
Technical Customer Service Associate
Cloud Support Associate
Cloud Support Engineer
Cloud Support Operations Manager
Available Opportunities in Seattle, WA, Northern VA, San Francisco, CA, and Umatilla, OR:
Data Center Engineering Operations Technician
Data Center Chief Engineer
Data Center Facility Manager
Data Center Data Technician
Data Center Manager
Information Technology Track
aws.amazon.com/careers
amazon.jobs
2

5. Customer Excellence Track
www.rmhfranchise.com/job-postings
3
Customer Excellence Track
www.rmhfranchise.com/job-postings
3
Where will tomorrow take you? You decide, but your future looks delicious at Applebee’s!
We are delighted by your interest in learning more about working at one of our Applebee’s locations.
Thisisn’tjustarestaurantjob.AtApplebee’swe’reallabouttheneighborhoodsweserve.Ourmanagersandteam
members play a vital role in building their business, serving their guests and giving back to the communities
where they live and work.
Whether you’re looking for something to do for the next two years or the next 22 years, if you would like to make
the most of your opportunities - Applebee’s would like to see you tomorrow...and every tomorrow after that!
With more than 172 locations nationwide, Applebee’s seeks veteran candidates with leadership experience.
Their ideal candidate is an E-4 to E-7 with experience managing 10-15 personnel or employees. Restaurant
experience is not required as they will provide training.
Available Opportunities:
Assistant Manager
Assistant General Manager
General Manager

6. Information Technology Track
cgncareers.silkroad.com
4
CGN Global is a global management consulting firm with offices in the United States, Europe, China, and
India.
We make it possible for companies around the world to transform their organizations, improve their performance
and become more profitable. We see the big picture, identify and solve core problems, discover new opportunities,
and implement the game-changing strategies that will deliver sustainable results. We use our niche experience
and broad knowledge to solve complex problems in all areas of your business. We become a part of our clients’
teams—supplying the strategy, expertise and resources needed to implement high-velocity, breakthrough
solutions.
As a member of the CGN Global team, you will provide game-changing strategies that deliver sustained
competitive advantage to companies worldwide. Applying targeted experience and broad knowledge of supply
chain, operations, technology and business transformation, our consultants solve complex problems in all areas
of our clients’ businesses.
Our reputation for agility, innovation and out-of-the-box solutions has made us a trusted partner to clients
around the world, including Fortune 500 firms. At CGN, you will have the opportunity to pursue new ideas you
are passionate about, find innovative solutions to complex problems and play big at the global scale.
Our diverse, entrepreneurial culture provides the flexibility for you to navigate a career path tailored to your
talents and interests. We value professional development and continued learning, keeping you at the cutting
edge of your field.

7. Customer Excellence and Information Technology Track
www.comerica.com/careers
Comerica Incorporated is a financial services company that is strategically aligned into three major business
segments: the Business Bank, the Retail Bank, and Wealth Management. From our early days as Detroit Savings
Fund Institute, Comerica has enjoyed over 160 years of growth. Comerica Bank has available vacancies
nationwide for the customer service positions listed below.
Available Opportunities:
Customer Service Representative
Our Customer Service team is responsible for contributing to the overall success of a Retail Banking Center
by meeting or exceeding sales goals, achieving prescribed customer service levels, and executing operational
objectives. This position’s work schedule involves evenings and occasional Saturdays.
Credit Analyst
Our Credit teams are prepared to help service businesses and individual loans efficiently and with the utmost
attention to the needs of our clientele. Our dedicated Credit teams include experienced professionals covering a
full range of disciplines, including Credit Analysis, Underwriting, and Credit Administration. Credit Analysts are
placed in an 18-to-24-month training program to prepare for a role in Relationship Management.
Retail Personal Banker
The Retail Banking Center is often our first and most important point of contact with prospective and current
customers. This team is responsible for fostering relationships with our clients and delivering remarkable
services every day. The Retail Banking Center plays a critical role in ensuring our customers have the best
experience possible. Our Banking Center teams are nationally known for the personal touch they put into
identifying customer needs and helping them achieve financial goals.
IT Positions
Most positions are located at Comerica Banks IT headquarters located in Auburn Hills, MI. Vacancies in Auburn
Hills include Schedulers, IT Risk Analyst, Enterprise Project Managers, as well as entry level help desk agents.
Remote opportunities include Cyber Security positions that work on a Central Time schedule.
5

8. Customer Excellence Track
www.conserve-arm.com/careers
ConServe has made its mark in the higher education market, specializing in providing accounts receivable
management services for colleges and universities, guaranty agencies and private lenders. Our clients rank
us #1 because of our innovative recovery solutions, the result of leveraging performance data analytics with
state-of- the-art technology. Our passion for ethics, compliance and client satisfaction is The ConServe
Advantage®.
ConServe is consistently recognized for performance, compliance, customer service, ethics, growth, and
workplace benefits.
If you are people-oriented, competitive, outgoing, motivated, positive, and a team player and problem-solver,
then you would be a good fit for the ConServe team. We offer unlimited bonus potential, flexible schedules,
competitive wages, paid time off, 401k, 100% ConServe-paid employee health benefits, and excellent career
opportunities.
6

9. Information Technology Track
www.cyberflowanalytics.com/site/company/careers-2
CyberFlow Analytics is a fast-paced cyber security company with California offices in San Diego and Silicon
Valley, CA. CyberFlow is leading the industry in network behavioral analytics for securing the Internet of Things
(IoT) and Enterprise IT. CyberFlow is looking for highly motivated, goal-oriented and passionate individuals to
join our team across sales, business development and engineering.
Available Opportunities:
Product Manager and Technical Support
Description: Reports to the Vice President of Sales to develop and grow clients and channel partners for IoT and
Enterprise IT security products.
Executive Accounts Manager
Description: This role is critical to the ongoing success in growing revenues, and will have responsibility for
developing new Enterprise business for IoT and Enterprise IT security, and managing those accounts to increase
revenue through additional product sales.
Channel Account Manager
Description: The goal of this position is to recruit security-focused channel partners, build pipeline within the
channel partners and manage partner relationships to drive revenue growth. This is a high-energy position
requiring the candidate to be motivated and results-driven, as well as willing to travel regularly.
Principal Software Engineer and Architect
We seek engineering candidates with experience in distributed computing, Docker Containers, multi-threading,
concurrency, and analytics applications. Be part of a progressive new startup culture that includes the latest
agile development methodology, office meetups, and a community of cyber security innovation in the cloud.
Security Engineer
This role is responsible for the design, deployment and maintenance of security strategies for network intrusion,
detection and prevention technologies for Advanced Persistent Threats (APTs). This position is focused on
keeping up with the latest APT security research and incidents, and working with the engineering team for the
development of advanced security technologies to detect and mitigate APT breaches.
7

10. Information Technology Track
www.dice.com/jobs?q=effecture
8
Effecture, LLC was founded on a commitment to three principles: Effectiveness, Efficiency, and Economics.
Located in San Diego, CA, we deliver first-rate IT solutions and network technology without compromising cost
effectiveness or the expediency with which they are implemented. With our expert engineers, efficient processes,
and acute sensitivity to an organization’s needs, we offer a uniquely complete solution to our customers.
Join the Effecture Team!
At Effecture, we understand that our success is a result of our diverse workforce. You will find challenging
projects and smart people with the potential to change the world. Effecture team members relish the freedom
to create the next generation of IT solutions in an environment designed to foster collaboration, creativity,
health, and happiness. As a small business, we also focus on the success of each of our employees through
individualized professional development and career tracks. Each day at Effecture, you will have the opportunity
to support the DoD community by providing solutions to enhance the capability and effectiveness of military
members around the world.
We are always interested in meeting strong candidates to work with on future projects. If you are an expert in
technology systems development, or a graduate in the field of Engineering, Math, Computer Science, or Physics,
we would like to hear from you. We plan, design and implement IT solutions to unique and complex challenges
and we want only the best and brightest on our team.

11. Customer Excellence Track
www.harwin.com/about-harwin/careers
9
Harwin is a manufacturer of high-reliability and industry-standard interconnects and associated PCB
hardware. We command wide-ranging, global capabilities to satisfy customer needs on a local level. A network
of distributors - coupled with offices and manufacturing facilities in Europe, the United States and Asia -
provides us a global reach and comprehensive understanding of the latest technologies. With more than 60
years’ history of successfully manufacturing electronic components, Harwin has an active portfolio of over
50,000 highly reliable interconnects and PCB hardware items.
With a policy of investing up to 10 percent of turnover year-on-year and replacing equipment on a five-year
cycle, Harwin operates high technology processes in a very modern environment. That ethos traces back to
the birth of the company in 1952. Harwin’s founder, Patrick de Laszlo, believed that components should be
engineered to the highest possible standards. That goal is still very relevant to the company today.
Investment in the latest computer-aided design and engineering facilities, statistical process control, and
many other leading edge disciplines is ensuring that Harwin’s future is every bit as bright as its distinguished
past.
Working for Harwin offers a rewarding and challenging career. We welcome queries from those who believe they
possess the skills, qualities and enthusiasm to help us consistently deliver high quality solutions and support
to the global interconnection market.
Available Opportunities include:
Product Manager and Technical Support
Location: New Albany, IN
Description: Reports to the Vice President Sales and Marketing

12. Customer Excellence Track
www.besthotelcareers.com
As extraordinary hospitality professionals, we work together to make Hilton a great place to work and build
rewarding careers for ourselves and our colleagues. We invite you to help us fulfill Conrad Hilton’s Vision to “fill
the Earth with the light and warmth of hospitality” and provide the world-class guest service for which Hilton
Worldwide is known.
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic
experiences. Hilton remains a forward-thinking hospitality leader by offering best-in-class products, services
and amenities to ensure that every guest feels cared for and valued. From inaugural balls and international
award galas to business events and personal moments, Hilton is where the world makes history, closes the deal,
toasts special occasions, and gets away from it all.
If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally
recognized hospitality experience, you may be the perfect fit for Hilton Hotels & Resorts. Please note that all
available positions are currently limited to Indianapolis, IN.
10

13. Customer Excellence and Information Technology Track
www.tiag.net/careers/
tiag® is an innovative management and technology services company with a leading reputation in providing
superiortransformationalbusinessresults.Ourgrouppridesitselfonitsabilitytoprovidenimble,entrepreneurial
responses to multidimensional problems. We leverage our collective expertise to deliver refined, comprehensive
solutions that are grounded in real world experience.
We fundamentally believe that you deliver integrity in counsel by hiring true experts that find intrinsic reward
in making a difference for customers. We are dedicated to providing a culture that takes care of its people and
creates a solid, steady group to provide continuity for customer programs.
Customerschooseandkeepusbecausewedelivervalueandbenefitsbeyondthescopeofwork.Ourcomplementary
portfolio of services ranges from complex enterprise-wide solutions to stand-alone custom projects, among
them:
Our core strength resides in our people -- their technical and management acumen, as well as their integrity
and dedication. The group is highly skilled, creative and responsive to customer needs.
We are composed of leading experts from the private sector and the military. We deliver a deep pool of experience
and talent, allowing us to respond to a broad range of client requirements.
We are proud of our staff and dedicated to providing first-class professional career opportunities. Our dedication
ensures that professional goals are met through continued, stimulating work. The close camaraderie among
our group creates an inspiring and productive environment for growth. The company’s comprehensive benefits,
combined with opportunities for professional challenge and reward, result in coveted professional careers.
tiag® takes pride in its people, achievements, innovative processes, and continuous record of successes in
directly leading mission critical program initiatives in support of those who serve us in the military and civilian
sectors of our government.
11

14. JCPenney is one of the nation’s largest apparel and home furnishing retailers, dedicated to fitting the diversity of
America with unparalleled style and value. Working at JCPenney gives you the opportunity to create meaningful
experiences for millions who shop at our nationwide stores and jcp.com. We believe in quality that can be felt,
fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole
family. We’re looking for motivated, talented individuals who can emerge as warriors in our organization. Find
your fit at JCPenney. Please note that additional vacancies are available through O2O, in addition to what is
listed on our online job portal. Please note that all available positions are located in Plano, Texas.
IT professionals: JCPenney is looking for engineers/developers specialized in software (Android, Apple, Windows,
etc.) with required certifications and are ready and willing to learn.
www.jobs.jcp.com
Information Technology Track
12
www.joerns.com
Customer Excellence Track
As the premier supplier and service provider in post-acute care, Joerns Healthcare is revolutionizing healthcare
through a suite of advanced injury and wound prevention, patient care and handling products, and professional
services and programs. With the most comprehensive distribution and service network dedicated to post-acute
care in North America, Joerns Healthcare offers a national network of service centers and a dedicated service
fleet with over 130 sites, 700 associates, and the most advanced asset management technology and logistics
system available.
With a history dating back more than 125 years, Joerns Healthcare has grown into a integrated manufacturer of:
healthcare beds, therapeutic surfaces, patient-handling products, negative pressure wound therapy devices,
and DME equipment and services to the post-acute market. Through strategic partnerships, patients are served
across the care continuum, from early onset acute care and skilled long-term care, to compassionate palliative
end-of-life care in hospice.
We’re proud to stand at the forefront of healthcare innovation, providing full-service solutions that continue to
redefine how care is delivered. Focused on improving patient and caregiver experiences, we place their well-
being at the center of everything we do.

15. 13
Customer Excellence Track
www.sweetplacetowork.com
Krispy Kreme is a great place to work. When you look at us, you see mouth-watering doughnuts. When we look at
you, we see the future of our company. As one of the world’s most enduring brands, Krispy Kreme will help you
realize your potential and build a career that is sweeter than you could ever imagine.
Becoming a team member at Krispy Kreme is not just a gratifying career choice. Once you put on our signature
ball cap and khakis, you instantly become part of a warm family with more than 70 years of history. In addition,
a career at Krispy Kreme offers sweet opportunities in a team-centered environment that encourages both
professional and personal growth. Please note that the following positions are limited to Grand Rapids, MI.
Available Opportunities:
Greeter
Responsibleforprovidingefficient,friendlyservicetoKrispyKremepatrons,aswellasmaintainingaprofessional
store appearance, in order to ensure complete guest satisfaction.
Loadout Clerk
Responsible for ensuring doughnuts are fresh and meet Krispy Kreme standards. A commitment to teamwork, a
clean and professional appearance, enthusiasm, and high energy are necessary throughout the shift.
Product Specialist
Responsible for preparing all products to a level that meets Krispy Kreme standards and satisfies the customer.
This includes preparing the dough, the yeast brew, the glaze, and the fillings. Additionally, product specialists
monitor all products and attempt to correct any problems that occur during the production process.
Regional Salesperson
Responsible for contributing to sales growth in all territories. This includes securing orders from new and
existing customers, establishing and maintaining customer relations, merchandising product to maximize
sales, providing accurate and timely delivery of the product to customers, and managing orders and returns.
The Regional Salesperson fills in for the Area Salesperson on their days off and will perform all the duties of an
Area Salesperson in several different territories.

16. 14
Customer Excellence Track
www.besthotelcareers.com
La Quinta’s culture of service begins and ends with people. People are the heart of the company. With passion,
integrity and excellence, La Quinta can continue to grow as a large business while running internally like a small
business. Leadership, training and project management are ideal skill sets valued by La Quinta that are not
necessarily requirements of all available positions.
Help Desk positions are typically hourly and offer flexible schedules. These positions are ideal for candidates
seeking part-time employment or supplemental income.
Information Technology Track
www.realtimesoftware.us/careers
Available Opportunities:
Independent Sales & Customer Representative:Independent Sales & Customer Representative:
• Set up vendors/suppliers
• Basic online registration for classes
• Customer service
• Professional development & training
IT Support Technician:
• Support new customers
• Basic IT set up of Windows OS
• Software & hardware deployment
• Professional development & training
• Profit sharing of managed services
IT Support Technician:
Real Time Office® is a powerful mobile tool built exclusively for Microsoft® Windows tablets. We provide
classes and teach the ability to instantly create estimates, invoices, purchase orders and sales contracts -
allowing contractors to close more jobs on the spot with better customer service skills and receive all forms of
payment. We specialize in helping contractors, tradesmen and materials distributors come together.

17. 15
Customer Excellence Track
www.starbucks.com/careers
Starbucks is proud to employ veterans and military spouses across our global business. Our Armed Forces
Network (AFN) is a community of Starbucks partners and their families who are active duty military members,
veterans or supporters. With your diverse experiences and work ethic, as well as your direct alignment with our
mission to inspire and nurture our community, we support you in finding your place with us to connect with
something bigger than yourself.
“Transitioning U.S. veterans and military spouses share our mission-driven sensibility and work ethic and can
build long-term careers at Starbucks as they return home.” – Howard Schultz, Chairman, President and Chief
Executive Officer.
Honor, duty, service. Your military background makes you a natural fit for a career at Starbucks. We are team-
focused and bound by our shared values for creating a special experience for customers and partners. We are
results-driven, through the lens of humanity. Start your future with Starbucks and explore retail store careers.
Working at Starbucks is different from any other job. You’re creating genuine moments of connection with our
customers, making a difference in their day. You’ll handcraft and serve delicious beverages and food, and
have opportunities to do good in the community and give back to the neighborhoods in which we serve. We offer
flexible schedules, great benefits and an environment that is truly welcoming.
We are currently looking to fill barista, shift supervisor, assistant store manager, and general manager positions
at many of our Starbucks locations nationwide.

18. 17
Information Technology and Customer Excellence Track
www.teamworkonline.com
The Washington Nationals Baseball Club is a family-run baseball organization that operates in a fast-paced
environment. The schedule is inconsistent as they host more than 80 home games and trainings per season
depending on the status of the team. The most in-demand positions include retail, ticket sales, usher, and
internship roles.
Preferred qualifications include previous experience in customer service, cash handling, leadership, and
proficiency with Microsoft Office products.
Wyle, a 2016 Top 100 Military Employer, is proud to employ U.S. military veterans. Our extensive work on behalf
of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country
in a new, exciting way. Wyle offers a highly-competitive and comprehensive benefits program to its employees.
Wyle employees work beside exceptional colleagues and they help solve some of our nation’s most challenging
problems. If you’re looking for a rewarding career with one of the nation’s leading providers of specialized
engineering, scientific and technical services to the Department of Defense, NASA, and a variety of commercial
customers, then you’ve found the right place.
Information Technology and Customer Excellence Track
www.wyle.jobs
16

19. 17
Customer Excellence Track
www.worldpay.com/us/about/careers
WorldPay is one of the world’s leading payment companies. Our products and services power commerce across the globe and
we’re passionate about business. We’re looking for talented like-minded individuals to join us.
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online
or face-to- face, there’s a good chance it happened because of us. On an annual basis, our innovations, systems and technology
enable billions of money transactions around the world. Working with customers large and small, we help them process pay-
ments quickly, safely and reliably, allowing them to grow their businesses. As a leader in global FinTech and the largest London
IPO since 2011, this is a great time to join us in building for the next phase of our journey.
Why is our Customer Care Team the next step for you?
Our operations professionals work in a fast-paced, customer-facing environment to inform external and internal customers on
new products and troubleshoot issues. We work to make our customer experience unbeatable - with expert knowledge and great
service skills.
With an accelerated career path offered to individuals who display a strong work ethic, desire to learn, and an ability to solve
problems, you could be in an expanded leadership role within the first 6-12 months.
How will you add value on a day-to-day basis?
As a Customer Support Specialist, you will partner with our customers to solve their business problems by providing ongoing
support via phone and email to our merchant base. You will assist with issues regarding billing, pricing, system errors, and
overall transaction processing inquiries. This is an excellent opportunity for a hard-working candidate who is looking to start
their professional career at a well-respected global organization.
What will make you the ideal candidate?
You have proficient knowledge of Microsoft Word, Excel, Access, and Windows-based programs, including Outlook. You have a
passion for helping people, as well as experience in problem resolution. Since our Help Desk is a 24/7 environment, you must
also have the ability to work a varying schedule.