Nourhan Abed Abd El-Hameid Ghazy is a highly experienced Logistics Manager with over 15 years of experience in supply chain and logistics management at ABB Egypt. She has a proven track record of leading process improvements and teams. She holds an MBA in Supply Chain Management and a Bachelor's degree in Greek and Roman Archaeology. Her responsibilities have included customer service, transportation and logistics planning, vendor management, and ensuring on-time delivery of materials and products.

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Nourhan Abed Abd El-Hameid Ghazy
Nasr City, Cairo, Egypt – (0020)1003431969 – nourhan.abed.ghazy@gmail.com
PERSONAL PROFILE
A highly motivated and experienced Logistics Manager with a proven track record of
successfully leading and implementing process improvements across all areas of the supply
chain & Logistics/initiatives and teams within global companies.
Customer Service People Management Distribution Channel Outsourcing
Logistics
EDUCATION
11/2011 – 12/2013 MASTER OF BUSINESS ADMINISTRATION / SUPPLY CHAIN
MANAGEMENT - ARAB ACADEMY FOR SIENCE & TECHNOLOGY
06/2001 – 06/2005 BACHELOR DEGREE/ GREEK & ROMAN ARCHAEOLOGY -
AIN SHAMS UNIVERSITY
Certificates
- CSCP Certificate (Certified Supply Chain Professional Certificate)
- Shipping Course Certificate (Logistics and transportation training Plan) from W.T.O.I (World
Trade organization Institute)
WORK EXPERIENCE
ABB Egypt
From August 2005 till 2008:
ABB Egypt & Central Africa Marketing Coordinator - Discrete Automation & Motion Division
From 2008 till 2009:
ABB Egypt Supply Chain - Transport Trade & Logistics Division

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From 2009 till 2012:
ABB Egypt Centralized Transport Trade & Logistics (Senior)
From 2012 till 2015:
ABB Egypt Supply Chain - Transport Trade & Logistics Center (Specialist)
From 2015 till now:
ABB Egypt Supply Chain – Transport Trade & Logistics Center Manager for the Import Products & Heavy lefts
(ABB Large Projects)
From September 2016:
Will be the Logistics Consultant Channel Partner for ABB Algeria – ABB Tunisia – ABB Morocco
Logistics:
- Lead the customer service, supply chain, planning activities, purchasing activities and
strategic sourcing initiatives in line with company objectives.
- Achieved the company’s targets in key service areas such as back orders, fill rates,
distribution, inventory reduction, inventory turns, schedule adherence, cycle time reduction,
etc.
- Set up and management of third party contract logistics companies managing budgets and
ensuring that the 3PL’s are operating within cost etc.
- Responsible for setup, operational, H&S, quality and environmental issues.
- Ensuring compliance to Standard Operating Procedures (SOPs) and company policies.
- Manage the performance of forwarders / suppliers, ensuring all KPIs are setup and on plan as
per agreed criteria.
- Work with other internal functions to ensure smooth transition of distribution solutions
Distributors to the company’s direct set ups.
- Continually appraise and re-optimize distribution channels in respect of service requirements
and cost effectiveness of assets, hired services, and 3rd parties.
- Pro-actively seek methods to improve operational efficiencies and performance in line with
monitoring and reporting on KPIs.
- Implement, monitor, and ensure full compliance regarding market returns processes.
- Strong Understand of the forwarders (Shipping Companies) Base.
- Handling all the forwarders Contracts, Agreements and Rate Offers.
- Follow up the Shipments schedules and statues.
- Strong Understand of the Suppliers Base, Monitoring & Following the materials delivery lead
time with the suppliers.
- Consolidating the shipments to save time & cost.
- Handling the Heavy Lefts Projects from the beginning of making the tender offers to the final
customers to the supplier materials manufacturing and the materials shipping till the materials
delivery on time to the customers.
- Making Reports to show the trend working figures.

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- Dealing and Handling the final customer’s complaints professionally, Gaining the customers
satisfactions.
SKILLS
- Computer Packages: Microsoft Office: Word, Excel, PowerPoint, Access, And Outlook
- SAP: Proficient SAP User
- Languages: Arabic Mother Tongue - Fluent English – Fair French
INTERESTS/ACHIEVEMENTS
Achievements:
- Control Pay Project Program (to connect all the forwarders together in one program software to
handle the whole shipment starting from the materials ready for dispatching, offers rates, booking
details, comments, till the shipment arrives and ending with the payment settlement with the
forwarders).
- Software program on SAP to Link between three sides (Suppliers – Purchasers– Logistics-all
complete entry data with its transactions on SAP with full completed reports).
- Project for consolidating large numbers of Containers in Italy & Czech Republic to Import them to
Egypt.
Interests:
- Listening to Music.
- Sports in general specially Swimming – Gym - Walking
- Travelling abroad to discover & explore new places.
Personal Skills
- Excellent Communication and Negotiation Skills
- Approachability, Customer Focus and Teamwork Orientation
- Hard worker, self-motivated, independent and cooperative.
- Responsibility carrier, dependable.
- Work under stress & pressure to meet deadlines.
- Innovative approach to business solutions.
- Welling to gain new experience and seeking information.
- Ability to handle customers complains professionally.
- Lead Time or Materials delivery the most top important subject to take care about them
REFERENCES
Available on request.