Noura Hosny Amin EL-sayed is an Egyptian citizen seeking a challenging position utilizing her skills. She has a BA in Accounting from Cairo University and is fluent in Arabic and English. Her work experience includes being a Tele Sales Officer at Citi Bank and currently a Personal Banking Advisor Agent at Mashreq Bank handling customer inquiries and requests regarding credit cards, loans, and certificates. She has training in principles of marketing, retail banking, and Microsoft Office programs. Her objective is to find a reputable company where she can develop and apply her academic and interpersonal skills.

1. Noura Hosny Amin EL-sayed
Mobile: (002)01028272261
E-mail: noura_hosney@hotmail.com
PERSONAL INFORMATION:
Date of Birth: 24/7/1992
Gender: (female)
Marital Status: (Single)
Nationality: (Egyptian)
Religion: (Muslim)
EDUCATION:
Cairo University, 2009 / 2013
BA '' Graduated From Faculty of Commerce ''
Concentration: Account Department
Degree : Good
Courses:
• Preparing for CMA “certified in Management Accountant ” at AUC.
• A Language course in English at Berlitz.
• ICDL Course at faculty of Engineering Cairo University.
• Communication Skills course at A Mideast Center.
EXPERIENCE:
• Tele Sales Officer for personal Loans at citi Bank from 5/6/2014 to1/4/2015
• Current work :-
Personal banking advisor agent at mashreq bank
Starting from date (15/7/2015)
-job description :
I`m call center agent at mashreq bank my own work mainly concrete on how to handle customer,
how to make him satisfy with bank services , if customer have a problem with our bank how to
handle it and how to solve this problem , My calls about :

2. 1. Credit card bill payment.
2. Installment on credit card.
3. Early settlements and its interest , loans installment asked about credit card and loans features ,
also certificates.
4. Also make a release letter for auto loan.
5. Early settlement for auto loan and personal , partial settlement for loan.
6. Liability letter for credit card and loans.
7. Clearance letter for auto and personal loan all this requests I make it for customers.
TRAINING:
• Training course of principles of marketing.
• Barclays (Operation Banking) 1/8/2011 to 1/9/2011
• NSGB (Retail Banking ) 1/8/2012 to 1/9/2012
Objective:
- Seeking for a challenging position in a reputable company where my academic background and
interpersonal skills are well developed and utilized .
SKILLS:
Language: - Fluent in Arabic '' Mother tongue’’.
- English '' good ‘‘Command of both written and spoken .
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3. Computer knowledge:
Excellent knowledge of Using MS Office Word & Excel & PowerPoint & Access &
Outlook “2003/2007/2010 “.
Other Skills:
•Excellent communication skills.
•Teamwork: enjoy working in both team environments and independently.
•Work under Stress.
• Good understanding of business process.
• Willing to learn for anything new.
References:
Furnished upon request
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